Amazing! From the first conversation to the day of closing on our home, Erica McPhail was…read moreabsolutely amazing. She was always available, quick to share her experience-based opinions, and deeply knowledgeable about the VA process--which made everything smooth and stress-free for us. What stood out most was that she never pushed us just to settle on whatever was available. She prioritized making sure we ended up with the right home for our family, even if that meant being patient and passing on options that didn't quite fit. That level of care and integrity made all the difference. If you're looking for a broker who is informative, reliable, and genuinely invested in your best outcome, she's the one you want in your corner.

When we decided to sell, we had a relative who is a realtor with a prestigious firm in Austin…read moreresearch realtors for Copperas Cove and the surrounding area. After about a week, he gave us the name and contact information for Erica McPhail. When she met us at the house, there was no doubt he had done his homework. During the walk through, Erica pointed out areas that could use improvement (mostly minor such as new vent hood to match range). After all repairs were made, Erica listed it. The second person who saw it made an offer. We asked Erica's opinion. She explained why it was a really good offer; It was a conventional loan (easier in many way than VHA or VA), buyer had been preapproved for loan and offer was close to the asking price. We weren't aware of the complexities of different types of loans. After we accepted the offer, Erica walked us through the selling process step by step, always with a cheerful smile. She made closing day hassle free. We will use her anytime we decide to buy or sell. She makes difficult easy.

If you are looking to sell your home with the Shelly Salas Team, we got 2 words…read more MELISSA REYES. Yes, we had the best time with the Shelly Salas Team. We originally purchased using the Shelly Salas team and even Sold our home with the Shelly Salas team. We initially went based off of other families written experiences and took a chance. Let me tell you we are truly so happy with the result from both transactions! We truly couldn't be happier with getting our home sold and if course for top dollar! Within 2 days we had a offer on our home and within less than a month we were officially able to close. We moved from Texas to Missouri (military family) and thanks to our AWESOME realtor she got everything done for us and made it such a stress free process for us. We met in person in the beginning before departing and got the full process of how it will all work, the fees, everything. She made us fully aware and was so professional with all the answers to our questions. So lastly, If you are interested in selling your home my wife and me TRULY recommend this team and of course the best realator Mrs. Melissa Reyes!

It has been just over a year since my husband and I (24 years old) purchased our first home with…read moreSarah Albright and the Salas Team in Killeen, TX. I can confidently say this was a costly mistake. As first-time buyers, we trusted that our agent would guide us, advocate for us, and help us make informed decisions. That did not happen. We were required to sign an exclusivity agreement with the Salas Team after being connected through Zillow, which limited our flexibility early on. Our first agent, Robert Key, quickly became unresponsive and failed to follow up on critical information about a home we were considering. We later discovered on our own that the property had foundation issues, something he said he would "look into" but never did. We terminated that agreement due to lack of communication and support. We were then referred to Sarah Albright and continued with the Salas Team after being told by Shirley at Integrity Mortgage Group that we would receive a 1 point buydown if we purchased with the Salas team. That incentive directly influenced our decision to stay. While Sarah was communicative, she did not provide meaningful guidance where it mattered most, during negotiations. When we expressed that the home seemed overpriced based on its condition and time on market, we were told it was "a very good price," which discouraged us from negotiating. We ended up offering full asking price and ultimately paying above it. Looking back, we clearly overpaid. The most concerning part of our experience was the home inspection. When we asked for a recommendation, Sarah referred us to an inspection company without disclosing that her husband worked there and participated in our inspection. This was only revealed after the fact when I noticed the last name Albright on the inspection paperwork. I jokingly asked if she had a brother or cousin who worked for the inspection company. To my surprise this is when she disclosed her husband worked there. This is a clear conflict of interest and should have been disclosed upfront. Unsurprisingly, the inspection missed multiple major issues, including water damage, uneven flooring, and other defects that have since cost us close to $20,000 in repairs within the first year of ownership. We were also discouraged from making reasonable repair requests or negotiating for credits, and little to no advocacy was provided on our behalf. To add to this, the promised 1-point buydown was never clearly reflected or properly explained at closing, leaving us feeling misled. At the end of the day, we were inexperienced buyers who relied on professionals to act in our best interest and instead, we feel we were pushed through a transaction that benefited everyone but us. We regret working with Sarah Albright and the Salas Team and would strongly caution other buyers, especially first-time buyers, to think twice. Do your own research, hire your own inspector, and do not rely on incentives that are not clearly documented and explained in writing.

Where do I begin.... Well, Carmen is by far the best individual not only for all of your real…read moreestate needs, but as a person as well! She is always going over and beyond to assist you in whatever matters or questions you may have. My husband and I knew we wanted someone in real estate who was not only caring and considerate, but who was also extremely informative about just about anything. We are truly grateful to have found a person like Carmen. If you need an all around five-star agent; who can get your house sold quick, I would look no further because Carmen Colon is the one!

Carmen Colon was our Real Estate Agent! She is be FAR the best Realtor we have ever had! She is so…read morecaring, listens to all your needs, and is very much to the detail! She is fast paced, has GREAT advice, and is a very great business woman! I am so happy we found Carmen to help us find our home! She made it feel like such a breeze, and did everything humanly possible to make it the best possible experience! Her husband George also is fantastic! He was always available when she couldn't be, and always answered any questions we had! We are new to the area, so they really helped moving here a joy! No need to search and further! George and Carmen are great people with great hearts! They will help you find the best home for you, and will help get you the best deal!

Working with Lauren for the second time was the best decision we could have made for our home sale…read more We first worked with her when we bought this house, and after such a positive experience then, there was no question about who we would call when it was time to sell. The current Texas market presents some unique challenges, but she navigated the entire process with expertise and steady guidance. Her knowledge of the local landscape and her strategic approach were instrumental in getting our home sold. If you are looking for an agent who is dedicated, experienced, and truly has her clients' best interests at heart, we cannot recommend Lauren enough!

~When it was time for us to put our home on the market, we wanted a smooth, peaceful experience…read more (We experienced the exact opposite with the purchase of this home). We had been catching glimpses of Lauren Reider (Hallmark) via social media for about a year and decided to reach out. From onset, she was very forth coming about what we could expect from the market, and from her (both personally and professionally). She didn't miss a beat with her communication which was most important to us. We had multiple interested buyers and multiple offers on our home, all with different value propositions, we even received above asking price. She explained everything to us, stood in the gap for us, met with people so we didn't have to and made sure we understood everything every step of the way so that we could make the best choice for us. ~About halfway through the sell, she shared that she had 4 other transactions happening. Somehow she made us feel like we were the only ones. She was even forthcoming about her personal life and let us (complete strangers) know about her situations and when we could look for her to return. ~ Toward the end when we started having issues with contractor availability, she made phone calls and got people out to the house within 24 hours. We didn't know her prior and have high expectations of those we work with (especially real estate agents). ~She DID NOT disappoint. She was personal enough, yet professional, gave honest feedback, answered all of our questions in a timely manner and without judgement, had open communication on&off the clock, and was really in the trenches with us. (If you've worked with a bad agent before, you know what I mean.) If you or anyone you know is in the Central Texas area aiming to buy or sell their home LAUREN REIDER HALLMARK WILL NOT DISAPPOINT!! Malcolm and Adrienne Reece

The whole staff was friendly and knowledgeable. Our agent, Anderson, went above and beyond every…read morestep of the way. My husband and I were purchasing from out of town and unfamiliar with the area. Anderson made us feel right at home from day one. We had a few offers rejected and even walked away from a house when an inspection came back much worse than expected before finding the perfect little gem for our budget. Anderson worked hard to get us the house AND a good deal with the sellers. And he was such a saint the whole way through!

This is going to be a lengthy review, but my experience has been the complete opposite of the…read morenegative reviews here so I want to provide a balanced assessment for those considering renting a property managed by Tri-City. Natalie Austin is a very responsive and caring professional. We were looking for a rental property within a short time line when I came across a home listed through Tri-City. Natalie went to the property and took additional pictures for me and answered a number of questions because I was a bit apprehensive about signing a lease without actually viewing the property, but we were over a thousand miles away and school would be starting shortly after the move so we needed to have something lined up. She handled all of the paperwork through email and ensured we were able to get into the house when we arrived over a weekend. We moved in August and the A/C was not working, she was very prompt in lining up a technician to come out and get the A/C running properly. I took a lot of pictures and sent a long list noting wear/tear and damages because the previous tenants' level of care differed greatly from my standards so I didn't want to be held responsible. We signed a two-year lease, but made the decision to stay in the area and purchase a home. I contacted Natalie and requested a release from the contract four months before it was scheduled to end. She checked with the property owners and approved the release from the contract. In fact, the house was being put on the market by the owners so Tri-City lost revenue by agreeing to canceling the contract early. When I received the cleaning list from another employee at Tri-City, I was concerned that the expectations were beyond the condition of the house when we moved in. I emailed Natalie who assured me they take pictures as well between tenants and would base expectation on the property condition when we move in. We cleaned the house ourselves because the house had been cleaned by a service before we moved in and wasn't what we considered clean. We had the carpets cleaned and enzyme treated per the lease agreement. We received a full refund of our deposit. It was that simple, but we did put in the time and effort to have the home in move-in condition. We became unexpected landlords of a rental property of our own when the housing market took a downturn. So, I can appreciate the property management company is a representative of the homeowner and should be doing their best to ensure the property is maintained--they are not the villain because they expect you to clean the house (or have it cleaned by a professional) when you move out. If you're concerned about the expectations--ask questions, take pictures, complete the move-in list, and if you don't understand ask more questions until you are clear of your responsibilities. If you have any concerns regarding Tri-City, contact Natalie--she is honest, fair, and sincerely makes the effort to look out for the homeowner while being understanding of tenants and their needs. I do not know her personally, so this review is not biased--it is honest.

We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Georgia was great. She even contacted me on her vacation to set up a time to view the house. The…read moreonly reason I haven't given her 5 stars yet is because I haven't gotten the house completely ready to list. Love, love this lady, she goes above and beyond what any realtor would do. Listed the house, under contract in 7 day, closed in 60. If you ever need a personable, reliable realtor who will help in any way she can you have to go with Georgia.

Georgia has been an amazing realtor. First time selling a house and she helped me tremendously with…read moreevery step. She goes above and beyond making sure her client is happy.