5 stars for service! The woman that helped me (Areli) today had a smile on her face, and talked me through my options. Good customer service is hard to come by nowadays. The place was clean, had music at a normal volume and the temperature was comfortable. One negative review/ constructive criticism for all my reviews: nothing they can do about it but parking is tight read more

I don't remember the last time I had waba grill.. must be years. We got some coupon in the mail so we decided to get some grub! The place is pretty empty when we arrived. We ordered 2 waba plates with drinks. A waba plate is chicken and steak. We had the option to choose between white or brown rice...to be healthy we got the brown rice lol. The chicken and beef were both tender and topped with waba sauce and plenty of rice on the bottom. They gave a lot of meat.. I was so full and had about half of the rice left! Def worth it. read more

WaBa Grill - Waba plate - Fast Food Near Me - Azusa, California

Food is meh.. service slower than most . Guy with odd tattoos in back of arm seems like a pain. Makes it seems like your bothering him.. get as clue sir.. you're just working at a fast food place and not selling fine art.. read more

Amazing customer service. Very fast and the food is great! Best waba I have had! Place is very clean and all the workers are very friendly.

Apparently they didn't have their rib plate. Seems like every time I go they don't have it. Odd. Went in there one night, maybe 20 minutes before closing and they ran out of vegetables. ??? How is that possible?? The cook looks bothered whenever someone goes in. Horrible management, whoever is in charge needs to be fired read more

The store is located in the center with Costco. We were looking for a healthier option than Costco pizza and hotdogs so decided to stop in here. Clean and spacious. They have plenty of tabkes for dining in. We tried their bowls, one chicken and one shrimp. Vegetables were quite fresh and bowls were good. I did prefer the chicken over the shrimp. They give extra sauce and hot sauce in case you want more flavor. Staff was super nice read more

WaBa Grill - two bowls of food on a table - Fast Food Near Me - Azusa, California

I work nearby and got this recently because I didn't have a lunch. I got the chicken bowl, and the new taco platter. The meat was extremely low quality, kept having to spit out chewy things. About an hour later my stomach started hurting, and felt pretty sick the rest of the day. The employees were friendly, everything seemed clean. But it seems they just try to maximize profit by using extremely low quality ingredients. I will not be returning. read more

I wanted to like it but it didn't work out the way I planned. Customer service was on point. Cleanliness too. Sauces were great. Veggies and rice, loved it all. But...the steak was something else, possibly too, lol. Like finely chopped up marinated meat. No fat or gristle, which was good, but still...not right. If it were beef jerky, but the soft mealy clusters found at the bottoms of a bag, it would be awesome...but it's not a bag of jerky. Maybe it was a bad day? Maybe it was nearing the last of the inventory? The smell and taste was awesome enough for me to eat it still, but the looks, well...I really hungry. Hope it was just the timing of my arrival. I'll give it another go sometime later. Addition 1-01-2024 Thanks for the quick response to my comment. Too many places don't pay attention to what their customers think. We'll be back sooner now. read more

Surprised to see lots of bad reviews for this location so thought I'd share my experiences. Location is fairly new, with a clean modern look. You can definitely comfortably eat here if you'd like. There is ample parking in the plaza but beware of the Starbucks drive thru which blocks up the access time to time. Food has always been consistently good with well cooked food, organized presentation and quality packaging. I've eaten at this location over 20 times and it's one of my sage go to rice and chicken meals in the area. The food is healthy and clean. A great option for a quick bite. I usually get the chicken veggie bowl or the waba bowl which includes both chicken and steak. Highly recommend getting the green onions and waba sauce to add to your meal. Service has been decent for fast food. Never had an issue and it's been easy to order. They also do a good job making the food fairly quickly. read more

WaBa Grill - Waba Bowl (chicken and steak) - Fast Food Near Me - Azusa, California

You need to be a Spanish speaking customer at this Waba Grill location. Otherwise great service.

I would give this place more stars because I was without power and was very appreciative of having a place to go to. But however the young girl cashier that worked on 1/7 at 7pm is by far the rudest person I've encountered in a while. She was annoyed that I came in. Had no service what so ever. It was so awkward. I even questioned whether I should go next door. I feel like it takes more energy to be rude than to have okay service read more

So came in yesterday and got me another meal all I had to come back to say is thank you Christian for compensating me for the dumplings they forgot on Sunday . Much appreciated nonetheless customer service here from all is always great . read more

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Worst customer experience ever. I walked in on Thursday night & there was a young Hispanic man at the register, on his phone, with his mask put on all ridiculous. He looked up at me, didn't say a word, & looked back down at his phone without ever greeting me or asking to take my order. The girl in the back that was preparing the food was the one that acknowledged me. I don't care how young you are, it's completely ridiculous that individuals like these make the company & restaurant look bad. Lack of customer service, lack of training, now I see why this locations rating is so low. read more

I've actually never eaten at a WaBa Grill before until last week. Since I get gas at this Costco all the time, I noticed that it was actually open. I came here with a friend from work and ordered a chicken and veggie bowl with brown rice. The veggies consisted of broccoli, carrots and steamed cabbage. Similar to Flame Broiler, they have some self-serve sauces which I got with some green onion. Whoever is chopping the green onion, chops them really thick by the way. (attention to detail...) My friend ordered the bowl that came with both beef and chicken, but her bowl only had chicken in it. She told me she was here before and they did the same thing. The last time, she didn't complain, but now that it happened a second time, she went to the register to inform them of the error. They let her keep her chicken bowl and gave her a side of the beef on the side. Overall, nothing fancy, but i do like that they have the option of brown rice. The parking lot here can be a bit tricky and I witnessed multiple close calls already during lunch time on a week day. That's a big negative being in the same plaza as a Costco.... I did enjoy my meal, but probably wouldn't go out of my way to eat here. So just an "A-OK". 20/100 Reviews 2017 read more

WaBa Grill - Chicken & veggie bowl with brown rice (one with avocado) - Fast Food Near Me - Azusa, California

Served me a bowl with hardly any rice. Management is under par and rude. this store is being run by imbeciles.

Great service and also this super kind lady at the register and also very nice and enjoyable

Clean place, but every time I come here they give you more rice and less chicken. I hate driving to the one on arrow highway but when I want to give this wabs a chance they always end up disappointing me.. read more

WaBa Grill - Fast Food Near Me - Azusa, California

My husband bought me waba bowl today with vegetable and white rice. After I am half way finish with my bowl, I found not only one short straight black hair, I found three total. The length of the hairs are about an inch and a half long. I immediately throw up all my food. This is unacceptable. I have never in my life found three black straight hair mixed in with the sauce and meat. Will never return to this location. read more

My go to place for a healthy quick dinner. Beef - Chicken and Salmon taste great. Always buy an extra bowl for my hubby to take for lunch and he says it taste great the day after also. Will return read more

I did an online order and I ordered a special that was advertised with a bottled drink, upon pick up I was to given a child size cup Maria proceeded to have a conversation with food in her mouth Telling me to call corporate Poor customer service and horrible manners to talk with food in your mouth read more

This place is dirty and one of the booth seats is ripped. The bathroom is nasty with sticky floors and full of graffiti. The toilet seat is all scratched up with graffiti. When you come here at off hours the workers are on their phones. Or they go hide in the back. When I came here and ordered I thought all the bowls came with veggies, but they don't. The cashiers should really tell you that. Why is the menu so confusing? The veggies were old and soggy. The meat portions are small. Why don't they sell pork meat here as an option? I know this is a Waba Grill not a steak house or a diner, but there is room for improvement. read more

This place is clean, food is good and served promptly the only reason it got 2 stars and not 3-1/2 is because I seen cook on his phone then put in his pocket and proceeded to cook and cut meat without washing hands. Granted he did put gloves on but I feel he should wash his hands. read more

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Absolutely awful. Food had zero flavor. Staff were good but I'll never go there again. Avoid at all costs

Honestly hard to believe that this place is rated so low. The restaurant felt very clean and the food was decent. We got the waba and vegetable/chicken rice bowls. Nothing fancy but definitely a lighter meal. The beef was a bit too salty; otherwise, the food tasted fine. Something to point out are the signs on the wall that emphasize the healthiness of the meal options. Not sure how that's defined from the restaurant's perspective but it's worth elaborating to get the point across to the customer. read more

I love Waba grill. I always come to this place. I live in Santa Clarita and was working out here in Azusa today. The cashier here (male) so rude read more

Always a good place to eat! Better.....its down the street from us too! I love that i can order and they bring it out! Don't have to get out of the car read more

Ivan provides great service every time I eat here! It's always a great experience, and the food is great too!

I just went into the Waba Grill at 1250 W Foothill Blvd in Azusa. The girl named Briana at the register was the rudest person I have ever encountered. She was on her cell phone taking care of personal business. Still on her phone after about a minute she asked me for my order. I told her twice but then she asked me again. I was a little frustrated so I told she had already asked me a few times. She said I didn't have to be rude and make that kind of comment. I told her that she wasn't paying attention cause she was on her phone. She sarcastically said "well do you want to make my appointment for me". I voiced my frustration again and she then said well there are other customers behind me and she refused to process my order because I called her out on her treatment of me. She said she was the manager and wouldn't give me the manager's name above her nor her name. I then was talking to the cook Juan. He is a very nice guy. He said he would take my order if he could but he wasn't authorized. He said the manager's name is Tony. I got Briana's name from another employee outside who was reporting to work. Briana told me she has been working 4 years there and I said she shouldn't be working there at all if that's the way she treats customers! Don't make phone appointments while you're trying to help customers! Tony, do better on who you hire! read more

Rude service. But it's clean. The radio is loud. This is not a strip club, it's food. Act classy, and turn down the commercials on a loud radio. Jesus. Carrots are dry. The cashier is rude. I asked a question, and she didn't even answer. I won't be coming back. read more

The food was good but!!! Orange was bad.. I felt bad to go back and tell the only two workers about it especially on this pandemic days that people really need a job read more

WaBa Grill - Nasty - Fast Food Near Me - Azusa, California

I stopped by here tonight to get a chicken bowl on my way home from work. I asked for avocado on my chicken bowl and drove home without checking it. I opened the bowl when I arrived home and found that the avocado is borderline expired, which is especially disappointing since it costs extra read more

WaBa Grill - Chicken bowl - Fast Food Near Me - Azusa, California

The customer service was really not great and once I got the food some parts were really bitter. Overall I just wouldn't come back to this location unfortunately read more

Worse customer service experience ever! Tony had no idea what he's doing, and I think he's the manager. He's rings up my order 3 different times and they're All different prices, he looks sloppy as well wearing 2 shirts and both half tucked. They need to hire people who know what they're doing and look presentable. read more

This location is always on point. Been here 4 times now and the food is always delicious. They give a lot more protein than other waba grills ive been to in the past as well. They also give discount to police fire and military. Good spot for a quick bite. read more

Typical WaBa grill. Walked in at around 4pm on a Tuesday and it was empty. Headed straight for the register and although there were several employees behind the counter I was ignored for at least 3-4 minutes. Once I placed my order it was out relatively quickly and the food was good. My daughter wanted a cookie after we ate so my husband went up to the counter to purchase one. Again, despite there being no one in line and several employees in the back it took at least five minutes to purchase a cookie because no one came to the register. Service staff seriously needs some retraining. read more

Came in today and got a chicken bowl with brown rice. Awesome customer service and a great hot meal. The bowl is filling and delicious.

Very healthy and tasty. I love their steak and veggie bowls . Their curbside pick up was fast.

Finally! A healthier lunch option for this area. Definitely a nice change from Carl's, Taco Bell, and the costco food court. This was my first time visiting a Waba Grill & I was pleasantly surprised. Tried a salmon veggie bowl w/ brown rice. Salmon was good & NOT overcooked. Veggies had a nice crunch - just wish they were cut a little smaller. Will definitely be visiting again. read more

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Such great service!! Come here almost every lunch!! Thank you guys so much!! Highly recommend that salmon bowl for y'all who may not eat meat, SOOOO GOOD!! read more

Passed by this restaurant on the way home. We were pressed for time and it was convenient. After I got our food, I find out they didn't have soy sauce. There were at least 10 people in line so I just left but we ended up throwing most of our food away because no one wanted to eat white rice without soy sauce. If you work at Waba and you get to work in the morning and you find out you don't have soy sauce, you go out and get soy sauce. Just like McDonald's would go get ketchup and Taco Bell would go get hot sauce. read more