Called for an Estimate on a New Chimnney Cap. & Dampers. No…read morerepairs, just an Installation of a Chimnney Cap & Dampers. They wanted to charge an $80.00 fee for an Estimate.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!

Chimney Brothers is a very rare company in the best ways! First, they answer their phone and talk…read morewith you in a patient, respectful manner. Second, they are flexible with scheduling. Third, their technician/installer Joseph D is very courteous, skilled, cares about the quality of his work, knows how to be inside your home and communicate with you and keep things clean. Fourth, they are prompt, fair, interested in what the homeowner wants. They don't upsell or pressure you. Finally, if you have any concerns, they are interested and responsive ASAP. We're talking about chimneys and fireplaces but not just these things. I'm talking about customer relations and skill, and so I give great praise on these points, overall the way they run their business. Few businesses are accountable, courteous and competent.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

I purchased a quality AOG BBQ that has performed exemplary. I had some problems with the lights…read moreworking on the unit. Ari and Sean were very receptive in helping to get the problem resolved. They ordered the parts and arranged a Technician from AOG (Greg) to respond to my home and repair the unit. All three of these gentlemen were "5 Stars"!

We purchased a $3000 trash compactor (I know, we're idiots) to replace our 10-year-old trash…read morecompactor. We were assured that it was the top of the line, so without seeing anything in person, we took the word of the sales manager and ordered it. Once it was installed (by the installer they set up for us) it was immediately evident that it was "rickety" at best. It was also an eyesore, with bright, plastic looking chrome on the handle which would have been impossible to see from the tiny thumbnail across the counter we looked at before agreeing to purchase (totally on us). But more importantly it wasn't stable. It rattles horribly when you open it. It rattles horribly when you close it. And it moves all around inside of its compartment. When we contacted the store, complete with video, we were told "no refunds," which was never disclosed during the purchase process. The receipt is emailed to you with the disclosure after you purchased the item and leave the store. The response from the manager was that this was the highest quality trash compactor on the market, despite the videos showing the contrary. He said maybe the install was dome incorrectly but his installer, who is very nice, told us that was the best he could do, so it was basically too bad for us. Buyer beware.

I purchased a new burner with remote for my fireplace in December, love it! Recently I had concern…read moreabout the pilot & called their store & the gentleman came out the next day to adjust it. Great customer service.

We were in the final phase of our extensive remodel when we realized our fireplace glass and box no…read morelonger matched the theme of our home plus it is 19 years so we stopped by Thousand Oaks Fireside and were greeted by Tom the owner. We went over our wish list with him on what we wanted our fireplace to look like and he guided us through the entire process. When we were ready he came over to our house to get measurements and to go over the final design. He ordered the new doors and frame and had them professional installed. He also arranged to have the installer clean out the box and paint it. He gave me a source for a new log set and now that everything is installed and it looks amazing. The whole experience was wonderful from Tom, to his staff , to the installer. Great people, great service, and a very fair price. Well done everyone.

R.Horne is a pleasure to work with. Clean, respectful and don't try to sell you on repairs or…read moreupgrades you don't need. He's my go to fireplace guy!

We had a pre-sale home inspection that called out a couple of fireplace issues, a bit of rust, some…read moremortar needed adding, etc. Like all the prior reviews R Horne is fantastic. From the initial phone contact... and a person actually answers, is helpful and friendly, unique in the times we're in.... to the post repair clean up everything was 110%. Fair pricing too.

Oscar at Fireside BBQ was great to work with!! From the moment I walked in, he was friendly,…read moreknowledgeable, and genuinely wanted to help me find the right products for my outdoor kitchen. He helped me choose a high quality outdoor ice maker and refrigerator at a very reasonable price, and made the whole experience easy. He even gave me his cell phone to call in case of any issues!! Unfortunately, the ice maker I received turned out to be defective, but Oscar took care of it right away and exchanged it without any hassle. He really cares about his customers and wants them to be happy with their purchase. Great customer service is hard to find these days, and Oscar truly went above and beyond. I'll definitely be back and highly recommend working with him!! I love working with Oscar!

We must thank Don at the Woodland Hills location for his help from start to finish. The ordering…read morewas seamless and his help with decision making was so appreciated. The installers built our kitchen and installed our new appliances in a day and a half and we couldn't be happier with the finished island!

Moses and EcoGrizzly did a great job for us. Our situation was a little weird, in that our…read morefireplace box developed a hole in the floor and needed repair. As it turned out there were several issues. We had three different companies come out and although EcoGrizzly was slightly more expensive, they were far and away the most professional and knowledgeable. They were very communicative, did a thorough inspection and gave us a clear understanding of our options. In the end we had them convert our wood burning fireplace to gas. I was skeptical that I was going to like it, but for a variety of reasons, it's what made the most sense. In the end, they did a fantastic job, fixed all of the issues we had and made the fireplace look hugely better. Definitely recommend this company. They really stand out as being a cut above.

Looking for chimney repair. Sebastian came out to give an estimate. He was respectful, polite, and…read morevery knowledgeable. He took time to explain everything! Always had a smile on his face. Would recommend.

I commissioned 805 Woodworks for a *one-time only special project* to rebuild a late 1800's…read moredilapidated horse-drawn buckboard wagon. This project had special meaning, as my late grandmother used to ride to school in this vehicle when she was a child growing up in California's central valley. The finished result was BEYOND my expectations and I couldn't be happier! Zach and his son Nathan did it justice by using beautifully aged hemlock, and I wish my grandma were here to see it today. My hat's off to you, 805 Woodworks, for taking on this project and for giving this 'ol wagon a spectacular comeback!

I had Zach do a black walnut mantle for me. The piece is…read moregorgeous, and will now be a showpiece in my remodeled home! I would highly recommend this company.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

Paul and Vinny re-installed my rain cap that blew off in the recent (severe) windstorms. The cap…read morewas previously installed by someone else, so it's falling off is not a reflection of Paul/Vinny's work. The price was very reasonable, and both Paul and Vinny were a pleasure to deal with. I would recommend their business and work with them again.

Couldn't say enough good about this father and son duo. Super honest and great work! Would t go…read moreanywhere else