I came in here on a Monday just to check out the sunglasses options and a wonderful associate…read morehelped me navigate what I wanted. They showed me the different mirror lens I could play with as well. I was not ready to purchase but I decided to come in the next day. On my second day, I was greeted by Anjelica and she was so kind! Within 20 minutes, she had my new prescription uploaded and all 3 glasses ordered! And being on the lunch break, the time mattered! By the weekend I was already rocking my new glasses. Truthfully, I have ordered glasses through 4 different Warby Parker locations and all of them have given AMAZING customer service so I keep coming back.

I visited the Bethesda row store around 5:50 pm to select a new frame for my glasses. The store's…read morelisted closing time was 6:00 PM. Unfortunately, at just about 6:01 PM, as I was still finalizing my choice, the employee named [Renee] used very inappropriate language and told us to "get the f*** out of here." This was extremely offensive and unprofessional, especially given that only a minute had passed after closing time. We were not even allowed a brief moment to finish up or take a quick look. I understand the importance of closing on time, but the manner in which we were asked to leave was unacceptable and left a very negative impression. I believe that this does not reflect the level of customer service your company

A other outstanding eye exam from Dr. Sheik. I got frames, lenses, and every thing I needed on this…read morevisit.

Overprice even with adequate insurance coverage. Avoid this place if you want to save money. I do…read moreregular eye exam every year, and my eye result is normal. First time need to pay for an annual eye exam in the past 5 years.

During my last eye exam, I asked my ophthalmologist which optician he favors, and he recommended…read more that I go to Apex Optical in Tenleytown. It's the optician he uses for his own eyeglass needs, also mentioning that Apex's lenses were used as the benchmark for accuracy and quality during a recent comparison done by one of the local television stations. Now that I've gotten both prescription readers and sunglasses from them, I totally understand why. I was fortunate enough to work with Ricky, one of Apex's certified opticians. He listened very carefully to what I was looking for in new frames, then picked out a number of frames that would fit the style that I wanted and would work well with the shape of my face, settling in on frames that are feather-light and look great, garnering a good number of compliments. He also helped me pick out a very nice pair of sunglasses that have been perfect on sunny summer days. More importantly, Ricky paid particular attention to my prescription, testing out the magnification to make sure that the strength of the glasses would be correct prior to having the lenses made. It turned out that my new prescription was a bit too strong, so Ricky got in touch with my ophthalmologist, adjusted the prescription, and the magnification of my new lenses ended up being picture-perfect. He also took special care to make sure that the glasses fit properly, adjusting the temples so that they rested properly on my ears. I opted for the Crizal lenses, which are absolutely amazing - they're crystal-clear and much better than anything I've ever used before. Yes, they cost a bit more, but the quality is well worth it. Ricky is quite personable and his attention to detail is exemplary, making the entire process of buying new eyeglasses a pleasure from start to finish. I can easily say that the level of service offered by Apex is heads-and-shoulders above the rest and wish I had discovered them earlier - given everything your eyes help you do, they certainly deserve the best!

Will never go there again or recommend. (Wisc Ave) I had…read moreheard good things about Apex and had just moved to the neighborhood. Had a new Rx to fill. Brought my own frames to get lenses replaced. Had no problem with the prices and ordered the lenses. After spending ~$1200 they (manager?) seemed insulted that I asked for a receipt. He said "we've been here for 40 years!" Seriously? So what? After I insisted he begrudgingly printed one for me. When I picked them up they had not applied the edge-polish I had ordered and paid for. The salesperson took them in back and applied a slight buff, not a polish. I asked her to apply a polish and she went back and did it correctly. The thing is my lenses had an AR coating. Applying a polish to an AR lens can damage the coating - it's supposed to be done before the AR is applied - maybe that was the lab's fault. Nevertheless, I spoke with the salesperson about a different pair of lenses I was interested in, one for strictly reading/computer distance. I told her my working distances and knew just what it was I interested in. She proceeded to insist that that was not what I wanted, finally raising her voice and saying "fine, whatever you want!" Lots of glowing reviews on this site and that's fine for them - not for me. And, as background, I was a licensed Optician for 25 years before I stopped practicing to go to law school. I knew what I was talking about. The Rx/lenses were fine, but the attitude was a total turn-off. I'll never go back even though they're right around the corner from me and I'll never recommend them.

I had a wonderful experience at Bethesda Vision, and I especially want to recognize Camelia…read moreBennette for her outstanding assistance. She is extremely knowledgeable about optician services, frames, insurance coverage, and lenses. She took the time to patiently answer all of my questions and helped me find the best options for my needs. Camelia is very personable, professional, and truly excellent at what she does. I am so grateful to have met her -- she genuinely made my day and turned the entire experience into such a positive one. Thank you again, Camelia, for your kindness, patience, and expertise!

The service has continued to deteriorate over the past few years, culminating in a lens grinding…read morethat was faulty, (despite taking well over 45 minutes promised). Furthermore, a regular set of glasses that were being picked up were tightened and then the arms fell off 2 hours later!! I'm sent to wait with a large group of people this wasting another hour of my time. I'm not a happy camper. Shout out to Tony as he seems to know what he's doing!

I just can't say enough good things about both Dr. Barbra Johnson and Mr. Mike Crawford and their…read morestaff...so professional! My entire family has been going here for several years after receiving eye care from various others and we are so happy to have found this wonderful practice. I have never had a more thorough and informative eye exam in my life! Dr. Johnson is such a caring, bright and well educated doctor. I feel she is a genuine partner with me to insure I get the best care for my eyes for life. Mr. Mike Crawford is wonderful in helping you choose the perfect eyewear for you. He is so pleasant to deal with and outstanding at helping you choose the right products for you. I have to admit I am so picky and it is hard for me to make a decision on frames but that has never once been a problem at this practice. They have a terrific selection of great looking frames and high quality no matter your budget. I have observed him working with various clients and some can be so difficult to please but he remains steadfast in his desire to make sure the customer is pleased and well taken care of. The staff at the front desk will also take care of everything with your insurance and bill. They also are helpful if you need a second opinion on frames. Eye See takes care of everything for you. I have never felt pressured or ignored by anyone in this practice even when they have an office full of patients. When my husband passed away in April 2013 I received a lovely sympathy card from them lovingly signed by each of them...I will never forget their kindness and sweet gesture! I always walk out of their office feeling better and with a smile on my face. I feel so cared for and pampered by them...it is such a pleasure to count on them for my eye care for life! To the customer that complained about noise, that kidsplay store is gone and such poor taste for you to discredit this business that has no control over who moves in next door...just like in any neighborhood! As far as your other remarks you appear to be an unhappy person in general and I recommend you count your blessings and get over yourself!

Everything went smoothly, and in a manner that instilled confidence in the knowledge and experience…read moreof the staff.

I have been coming to Apex on Westlake for more than a dozen years and am very pleased to…read morespecifically recommend the service I've received from Jorge and Sally every time. They know when it is a prescription problem versus a lens problem and will work with you to ensure that you get the right fit and will refer you to get a prescription rechecked with your doctor if needed. They will not stop until your issues are resolved. They also give excellent advise on what frame works best for your face, the type of lens you need, and how you intend to use the glasses. Their selection of frames has always been excellent, and they will work with you to help make sure you are not just satisfied but very happy with your choice. They continued to provide this high level of service even during this difficult Covid period. We are fortunate to have them in our community.

Int the 60 years that I have been buying eye glasses. I have never had better service than at the…read moreWestlake Apex Opticle. George and Sally will invert themselves to satisfy your needs, and they have decades of experience. You dont need too know the solution to your optical problem -- they do. Not long ago, In another city when I needed new glasses before I could return, the optician told me that he was not responsible if something happened to my glasses while in his care! (Of course that is not legally true) George and Sally know that they are responsible, and they are competent and delightful to work with.

I spent five years unable to really see. Have not read a book since then…read more I went to the high-priced ophthalmologist and got yearly eye exams. My eyesight was not changing. So why could I not see? Going into Pioneer Optical the owner, an incredibly warm and kind man, immediately told me my problem. I had bad eyeglasses improperly made at one of those discount - buy one/get two - stores that made me bad lenses. Totally made to be unusable. I went back to the store and when confronted, the young man told me, yep these are badly made and tried to see me another pair. Burned once, twice shy. My eye exam from Dr. Tsao was literally the best I have ever had. And the most helpful. I have been wearing my glasses from Pioneer now for about a month and the difference is night and day. I am not longer exhausted from eye strain. I can read. I do not need to use computer readers (what a pain changing your glasses every time you stood up) . And I can read a magazine or a book against. The frames are wonderful. Unique. People tell me they are very rich, i.e., expensive-looking. And the cost was more. But as my son told me, mom, if you needed a prosthetic for your leg, would you go to a discount store? Like everything else, the cost of glasses has risen. But your sight is important. Pioneer Optical with their kindness from such a wonderful family took the time to make sure not only were the glasses correct but that I was comfortable with my decision. Highly recommend. From Dr. Tsao's exam, to the entire experience. Highly recommend. Jacquie-Rockville, MD

Dropped in for a repair, which they did right away. Friendly and helpful. Nice selection. Full…read moreservice.

I made an appointment in advance, which I would highly recommend. Maria and I sat down and she…read moreasked me a few questions and paid attention to the answers. We spent a good while chatting as she wanted to know my lifestyle. I asked her to bring me some samples of frames that she thought would work for me. She was very attentive and patient as I tried and retried different pairs of glasses. Because she was paying attention during our chat, she remembered everything and found the PERFECT pair of glasses. I actually bought two pairs because I needed glasses for just computer work. I was notified when they were ready and made an appointment to come in and check them out. Again, she spent time with me to perfectly adjust each pair. I couldn't be happier with these glasses. The lenses are of a much higher quality than what you'd get at Lenscrafters, and it's really noticeable in the clarity of the glass. I tend to be a little rough on my glasses, but they have been perfectly fine, and extremely comfortable. The prices are a little bit higher, but with the attention to detail and the overall quality of the glasses is sooo worth it! You get what you paid for. I will gladly return for my next pair!

Super friendly and helpful staff. And very accommodating as…read morewell. my husband had to return multiple times for an adjustment on his new glasses and they did so without any hesitation. Would love to do business here again!