I have been coming to Apex on Westlake for more than a dozen years and am very pleased to…read morespecifically recommend the service I've received from Jorge and Sally every time. They know when it is a prescription problem versus a lens problem and will work with you to ensure that you get the right fit and will refer you to get a prescription rechecked with your doctor if needed. They will not stop until your issues are resolved. They also give excellent advise on what frame works best for your face, the type of lens you need, and how you intend to use the glasses. Their selection of frames has always been excellent, and they will work with you to help make sure you are not just satisfied but very happy with your choice. They continued to provide this high level of service even during this difficult Covid period. We are fortunate to have them in our community.

Int the 60 years that I have been buying eye glasses. I have never had better service than at the…read moreWestlake Apex Opticle. George and Sally will invert themselves to satisfy your needs, and they have decades of experience. You dont need too know the solution to your optical problem -- they do. Not long ago, In another city when I needed new glasses before I could return, the optician told me that he was not responsible if something happened to my glasses while in his care! (Of course that is not legally true) George and Sally know that they are responsible, and they are competent and delightful to work with.

From the moment I scheduled my appointment to the time I walked through the doors, the experience…read morewas absolutely wonderful. The front desk staff greeted me warmly and immediately made me feel welcome. The young lady who assisted me in the back was incredibly professional and kind. Everyone I encountered was genuinely nice and caring. The doctor was absolutely amazing--she took the time to listen, answered all of my questions thoroughly, and made me feel completely at ease. I couldn't have asked for a better experience. I highly recommend the Columbia location to anyone. Thank you for such outstanding care!

David is great, took his time to get my lenses right. I appreciate the personal attention he…read moreoffered. I have a somewhat complicated Rx so detail matters.

Dropped in for a repair, which they did right away. Friendly and helpful. Nice selection. Full…read moreservice.

I spent five years unable to really see. Have not read a book since then…read more I went to the high-priced ophthalmologist and got yearly eye exams. My eyesight was not changing. So why could I not see? Going into Pioneer Optical the owner, an incredibly warm and kind man, immediately told me my problem. I had bad eyeglasses improperly made at one of those discount - buy one/get two - stores that made me bad lenses. Totally made to be unusable. I went back to the store and when confronted, the young man told me, yep these are badly made and tried to see me another pair. Burned once, twice shy. My eye exam from Dr. Tsao was literally the best I have ever had. And the most helpful. I have been wearing my glasses from Pioneer now for about a month and the difference is night and day. I am not longer exhausted from eye strain. I can read. I do not need to use computer readers (what a pain changing your glasses every time you stood up) . And I can read a magazine or a book against. The frames are wonderful. Unique. People tell me they are very rich, i.e., expensive-looking. And the cost was more. But as my son told me, mom, if you needed a prosthetic for your leg, would you go to a discount store? Like everything else, the cost of glasses has risen. But your sight is important. Pioneer Optical with their kindness from such a wonderful family took the time to make sure not only were the glasses correct but that I was comfortable with my decision. Highly recommend. From Dr. Tsao's exam, to the entire experience. Highly recommend. Jacquie-Rockville, MD

I have been going to Viilage Eye Center in a Potomac for at least a decade. Dr. McConarty is…read moreexcellent and the staff is extremely nice and helpful!

Dr. McConarty is a thoughtful, outstanding optometrist who helped me with my eye problems and…read morevision the way other optometrists could not. He also took his time to explain things to me and take a holistic approach. Linda, the office manager at the Village Eye Center in Potomac, is a perfectionist who has become the most trusted optician for me - her ability to design and adjust my progressive lenses and guide me through every step of the process. Cant imagine anymore getting my progressive glasses from anyone else!

I've been going to Focal Point for over 10 years. Great service. Dr. Jackson saved my eyes by…read morediscovering several scars on my corneas from wearing contacts way too long. I no longer work nearby, but continue to go there for my annual eye exams and eyewear needs. Great friendly staff & service!

Dr. Jackson is the best! I was referred to him 11 years ago and have been faithful ever since…read more Super nice, efficient and affordable. I alternate between contacts and glass and everyone always compliments my glasses. I love that I give a style or color and by the time my exam finished, at least three pair of frames have been picked out and I never second guess their choice. While I am terrible about setting up other doctors appointments, I always make my yearly appointment with Dr. Jackson.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

Stay away. He made stupid jokes ("Do you drive? Well, don't drive in my neighborhood!") although I…read moresee well enough to drive (within the legal limit). Generally made me feel bad about myself. In the end, I paid $270 for an eye exam (twice what nearby places are charging) and the prescription was incorrect. I went to a cheaper nearby place and got the correct prescription, but it cost me several weeks of eyeglasses that give me headaches and dizziness.

Wonderful experience!…read more Dr Lamothe was super patient with me and explained the why behind everything he was doing. I had a redness problem that another eye dr had dismissed as no biggie and Dr Lamothe let me know it was a gland issue and got me a prescription and other remedies to help relieve it. I'll be back!!

I've gone here before (good exp w Lamothe) but haven't had eye exam in at least two yrs . I called…read moreto make an appt and spoke w the office mgr/ receptionist. He had a flat affect and set a negative stage. I said I prob need more than a routine eye exam but was happy to start w that. He lmk that a dry eye test isn't covered by ins (which is fine) and not to expect that I could do both in one visit (also fine). He then said, the appt will be 15 min tops, so it's not a time to ask questions. I said, of course I want to be able to ask a couple questions, espec bc of eye irritation lately. He said, "I see your insurance is (x) and that only pays us like $60 per visit. We can't give patients longer than 15, we'd go out of business" (!) I couldn't believe it. The rudeness and the gall of mentioning my coverage resulted in poor profit for them. I suggested he NOT say those things to new or returning patients and he said he was trying to manage expectations, that patients "always complain" they want to be seen longer but it's not doable. Talk about poor patient relations/ customer service. I realize what the medical system is up against w insurance is rough, but never has a public-facing clinic employee been so dissuading about the care their provider provides. I can't NOT recommend this place enough; take your business to an office that will value it.

Convenient office with well organized, competent, friendly front desk staff. The paperwork is…read morebrief. The doctor (Sami) is smart, patient, caring, attentive, and a great asset for your eye care needs. It's exhausting to read the irrational and illogical negative reviews from reviewers who really need to take some ownership, have some accountability, and check their copays and deductibles. It's a small step to get a preauthorization so you know what you owe rather than come to Yelp to trash the doctor's office.

I recently had to find a new eye doc and this was close to me. Was not expecting too much since I…read morejust needed an eye exam. Dr. Reynolds explained everything to me in supurb detail and answered many of my questions. My 5-star review though is mainly based on the awesome experience I had with Michelle up front. From the reminder phone call to working super hard to get an insurance issue resolved, she was patient and friendly. Kudos!!! Cant wait for my new glasses to come in.