I really didn't have to read any of the other reviews to know that this was not the greatest Vons because of customer service I would say overall that the two stars are for the location and pretty much it. The customer service is always really rough for some reason. Every worker seems to not want to be there but even more angry they are there. The manager Paul seemed too busy when I was told to wait for him. His response was I have too much stuff to do. The register and the manager don't seem like they're communicating with each other and I really believe that Vons needs to have a revamp or a re-training on customer service here because everyone just seems like they don't like being there. If you go further down Governor Drive you will find a sprouts and the workers are night and Day different in terms of helpfulness and attitude. I did get apologies from the register worker not from the manager. It seemed that again the manager was overwhelmed, but this is a repeated pattern I've seen at this particular Vons. read more

Checking out I said the strawberries say 199 with a coupon. I told him I didn't want to deal with it. He said I can apply that for you. He continued, I will go get them if you want. I said really? Yes please. He walked down there and I noticed he did not grab and go; he selected strawberries carefully. Put that young man in a bottle, give him a raise and make him a manager. Check out 2 10/3/26 130 pm. Thank you. read more

This Vons is only convenient due to its proximity to work. They are ALWAYS never fully stocked. Half the time I shop here only half the items I need are on the shelves. So annoying. Their energy drinks that are refrigerated only offer 1 or 2 flavor options. I stopped drinking Monster because they only refrigerate the green can. Their Celcius fridge is the same story. They don't even have a potato chip aisle. They keep everything on the aisle end caps. The fruits and vegetables always seem a few days past their freshness and extremely overpriced. They also seem understaffed at the registers. I have never seen more than 1 cashier working a register. Luckily the self check moves quickly. Again, I probably would never return to this store if I didn't work around the corner. read more

I've only been here since March, but I've come to really dislike Vons in University City, on Governors Dr. I've been over charged several on sales items that were clearly marked on sale. This morning at 8:30am, 8 people were in line for self check out because no registers were open. It's a constant disappointment walking it that store and yes I do go elsewhere, but when you need a quick item or two it sometimes works that is if they even have that item. A lot of times they don't. And I guess management doesn't like working there either because they are not very friendly or helpful. Maybe they are as frustrated as their customers. Upper management needs to take a good hard look at this store. It's services a lot of seniors and one would think they would be better at their job helping those who need assistance. Oh well. Just be prepared to be disappointed and don't have expectations you find what you went in there to buy. read more

Vons is a convenient grocer, HOWEVER, I am (and I'm certain to be speaking on behalf of other customers) SICK of the pestering messages when trying to pay--charity donations pop ups on the screen! CORPORATE SHOULD BE GIVING, NOT PLAYING THE GUILT CARD TOWARD THE AVERAGE CUSTOMER! read more

Ok Vons, located at a somewhat ugly and outdated strip mall. I go there only when visiting some friends in the area and need to buy last minute items like wine. I never really find what I want so for me is just a place to grab that last item forgot at another more relevant store for me. read more

The blonde hair kid named John was shockingly rude to me and another elderly customer, snarky and borderline abusive. I can take it but I'm upset by how the elderly gentleman was treated. read more

Poor customer service. The woman behind the customer service was not friendly or professional. We live near the store so it was our grocery go to store. We have issue about our receipt and she gave us BS excuse about why we don't get the discount. First she said dairy is not included, but it was the fluid dairy not included (we have cheese) then she said because our phone number is not verified!??? We have used the same phone number in the past and it allways works. Too many BS unprofessional service. She is NOT a good customer service employee! read more

Jerry Springers work here... During COVID, one weirdo cashier blew his breath in my face and said, "Haha... Now you have COVID!" When I complained to the Assistant Manager, she told me to stand back, so that she wouldn't get the COVID that her cashier just gave. Total disrespectful morons here... Then, I thought I would try my luck with the General Manager of the store, but he was a young 24-year-old douchebag. Completely clueless! With all of the hospitals and biotech companies in the area, you would think that they would hire some people who are capable of being respectful toward an honorable clientele. Instead, they all go elsewhere, because they feel that this place provides the first job out of jail. Vons has become such a Jerry Springer brand in San Diego. It used to be the go to grocery store for service, selection, & value. Now, your life may be in danger walking into or out of a Vons. read more

It's not Ralph's which is my favorite grocery store. Von's has the highest prices and loads of empty shelves. I went to the small Vons on Genesee. It's the only one who has nice people working there. I was coupon shopping and there were only two things I needed and left! You can blame Albertson's for the Safeway (Vons) takeover. Pissed off employees having no management to guide them. I was a huge Safeway fan for decades, I was employed at their corporate office, but Albertson's swooped in and 3000 people lost their jobs in Northern California. Shop at Ralph's !!!!!! Sign up for coupons and they send them in the mail to you. They are based on what you purchase. read more

I goo to this Vons often. Everytime I'm there wether it's early or almost closing time everyone there is so friendly, helpful, & AMAZING !

Not sure if Troy was just having a bad day, but went in to grab some meatloaf at the Deli last week and had a shocking experience. Before taking my order, he told a man and his partner that they should go to a Hillcrest location next time and, after giving me my items, mumbled "white piece of sh*t" under his breath. Made everyone very uncomfortable. read more

I had a great checker today named Ashley. Great customer service and she was very helpful. Thank you~

I bought a Deli Seafood Garden Salad. The lettuce was rusty, and vegetables were spoiled. It was disgusting. Vons does the limbo, and answers the question, How low can you go? read more

Sadly, after 20yrs of shopping here, I've lived most of the bad reviews. But the most unprofessional person must be the flower person who does not post prices, blames "others" when flowers ring up a different price than the one shown (after i selected flowers with a marked price to be safe), charges 20% for rewrapping a bouquet and overcharges in her math, says that ribbons are $2 on top of the 20%, and finally yells at me with anger when I point out that her math is wrong and she's overcharging and fees/prices should be clearly posted to avoid these situations. Customers should not be subjected to employees that clearly have no desire or skills to deal with the public. There is another lady that sometimes cares for the flower shop who is a delight and should really be the one responsible for it. Customers would enjoy that much more and receive proper customer service. read more

First off love this store everyone in there is very friendly love it. Today I bought an individual veggie tray when I got to work I opened and noticed it smelled horrible. I looked at the expiration date and it expired on Oct 10,2023. I called and spoke to a lovely woman named Jessica. She was very helpful im going to be bringing it back on my break from work. I just don't want to get sick and I don't want anyone else to get sick. So thank you Jessica for working with me. read more

Drove all the way to this location because they're supposed to be open until midnight, its 10:30pm and they're closed. Lame.

Worst Vons I've ever been to no lie. The employees are incompetent and rude, everyone seems to hate their life. In deep need of customer service training. The Hot food and cold looked horrible to eat too Won't go back here definitely going to Ralph's or Sprouts from now on. read more

I went to Vons and got some fried chicken from their in-store "Signature Café." In fact, I chose "Chicken Meal Combo #1," which comes with: - a dehydrated fried chicken breast, with chewy (not crispy) fried coating, seasoned only with salt and bitter burnt pepper - a miniature-sized and similarly bone-dry fried chicken wing - a scoop of bland cole slaw ...and... - an unnecessary and cloyingly-sweet deli-style potato salad ...all for $5.99 with my Vons Club Card Membership! Regarding my "Summer of Fried Chicken," this review will need to suffice as a blanket review of ALL "supermarket" fried chicken variants in San Diego because, as far as I can tell, they are all disgusting, heat-lamped garbage. Also, I'm NOT doing this again, dammit. Who actually buys supermarket fried chicken, anyway? Even if your excuse is that you're lazy and you have zero motivation to find the best fried chicken in your neighborhood, fast-food chicken joints like KFC and Church's are everywhere, and worth an extra 3 minutes of your time to get fried chicken that merely marginally sucks versus fried chicken that is a stringy, chalky lost cause. Not to mention that a similar fried chicken combo meal at KFC or Church's is approximately $1.50 less once you add a soft-drink. As far as the grocery-shopping experience at this Vons location? Also a failing grade, unfortunately. Vons stores everywhere are notoriously understaffed, but this tiny location is one of the worst Vons I've been to in that I ALWAYS need to wait in a long check-out line, regardless of time of day or day of week. Also, good luck finding anything other than the most basic products. This joint is more like a 7-11 with a meat and produce department than it is a grocery store. SDFC RANKING Supermarket Fried Chicken: 57th of 63 See my other San Diego Fried Chicken reviews at this list: https://www.yelp.com/list/san-diego-summer-of-fried-chicken-san-diego read more

Too many small, dirty dogs! Love dogs, but dont want your pets in my grocery store. This store fails to address the fact that many people bring their small pets into the store. NOT service animals, trained to perform a function, but small, dirty, terriers or other mutts. This is a unhygienic! Staff don't enforce the ADA rules. Instead we saw one staff member pet, coo and gush over someones pet in the cart. Seriously?! Don't touch my food (to scan it) after you have been petting a visibly dirty dog. Another lady had her overly energetic pit bull in the store. She was NOT able to stop the dog from jumping on people in the produce section. That is NOT a service dog; true service dogs do not go spastic and jump on people. Because store management fails to address the issue, we will shop elsewhere. The Vons at Clairemont Square posts a sign out front distinguishing between a service dog and a pet. We will drive further, and shop there. Its cleaner. read more

Vons - Why dont they post this sign? Its at the Clairemont Square Vons, and sorely needed at Governor Drive store. - Grocery Near Me - San Diego, California

This VONS is in desperate need of an upgrade. The isles are so narrow and it feels very cramped and unclean. There is also not a great selection or much variety like at other VONS stores. No self checkout. It's like VONS had forgotten this store exists. read more

Produce selection is terrible: the produce is in poor condition, it's overpriced, and very small selection. Plus, they're often out of stock on things (not just produce, but the whole store). The frozen food section was closed for a few weeks. Like: empty freezers. No signage explaining what was going on or when it might re-open. The employees are neither knowledgeable nor friendly. I tried to buy a sad-looking zucchini: the cashier didn't know what it was or how to ring it up, and so charged me for some fancy "boutique squash" even though I explained that the pricing was incorrect. Also, they're chronically short-staffed. Check-out line wraps around the store, so you can hardly get from aisle to aisle. Do yourself a favor: go to Sprouts on Governor, right down the road! read more

Probably one of the worst customer service experiences I've had. I normally use self-checkout, but this Vons doesn't have one. I had my stuff rung up by a woman and the entire time she did not so much as look at me or acknowledge me. She was speaking to someone else the entire time. I don't mind when checkout people talk to other people, but she literally ignored me. When I grabbed my stuff to go I said thank you and she still ignored me. I know it's a small thing, but have some basic humanly decency and acknowledge me, please. Even a nod would have sufficed. I felt incredibly awkward and would rather not return to this location after such a rude encounter. read more

Might be the reality that it's a smaller store with aging clientele but the service is slow here, the produce availability is small and expensive, and if I didn't live literally next door for a couple years, I would never go here. I would much prefer driving the extra couple minutes to go to Sprouts or even to Ralphs... read more

This is arguably the worst vons in san diego ( all be it, I have only been in 6 or7) It is small with lack of selection more like a big bodega. Here is the major issues 1 outdated food meat etc Constantly 2 The deli, from time to time, runs out of plastic lids for tubs of salads etc So they use large soda lid with the straw hole in the center! Wonder if this would pass a board of health inspection? What a dump! How corporate allows this store to represent the Vons name is beyond me read more

Christina left her register to help me in the Floral department 5 minutes before my girlfriends birthday. She was super helpful and helped me design my own bouquet. SHE DESERVES A RAISE. I've never been treated so well at any Vons store. read more

Clean and well-stocked Vons location. I like this better than the one on Regents to avoid running into people I know! I'll usually make a stop here after work when I do groceries! Staff is friendly too! read more

Please renovate this nightmare! Never enough cashiers, long lines, and because the way the floor is laid out, any time there is a line you can never get by. Worst Vons read more

The worst Von's ever! The shelves are barely stocked. There is ALWAYS a long line and usually only one cashier. Today several dairy products were on the shelf with sell by dates that were over two weeks expired. I avoid this store as much as possible but on occasion I have had to come here for some reason or another or for convienence when I used to work in the area. read more

Vons - Today is July 27th. Gross. - Grocery Near Me - San Diego, California

Oh ghetto Vons....that's what my friends and I refer to this Vons as - those who know it by this name need not even say "The Vons on Governor" to have it be understood. Unfortunately this is my neighborhood Vons and where I go for "basis quick shops." Yes, they underwent a HUGE renovation - Huge as in, not really. But what can they do with the space I suppose. The selection sucks but they have the basics. Ya know, milk, eggs, bread, maybe 5 kinds of cereal, limp celery. And really, thats all thats important right? They have a deli, yes. I've gotten sandwiches there a few times and waited in line like 30 mins to get helped during the "lunch rush", i.e. with 3 other people there. The customer service is great other than the deli - nice people who do their job well. But I never do my major shopping here - I go down to Regents Vons for that. They do have a few unique things that warrant an extra star: Movie Rental Kiosk which is usually always available - those things rock, I'm never going to a video store again! Mini shopping carts. I havent seen these at any other Vons - you may know a similar device at henrys but that's just a basket holder, this actually has a lower area for stuff. They probably caught on that people only shop here for small purchases that don't need a huge cart but we are all too lazy to carry a basket. The grocery store is still not the smallest store - I believe that honor goes to the Alberton's in the Bird Rock area (on Turquoise?) what else can I say...but poor ghetto vons... read more

One young male cashier at cow here (Turkish?) is always kind. He is the kind of person you hope to have in front of you after a weary day with sick kids. One young male butcher is also very helpful and personable. As for the rest of the staff I've encountered over the past few years they are mostly gruff and/or unpleasant. I am always the one who greets them. Really?? Also don't approach the cashier with your three-item basket in hand 17 seconds after the clock turned 12:00, at closing. When Sprouts is closed, I will be driving out of my neighborhood and into Clairemont or will go to Ralph's La Jolla where they are kind to customers and are open 24/7. Sorry, maybe they are always overworked or always understaffed. Whatever the reason, I don't like it there, and I will take my money elsewhere. read more

Some shelves weren't restocked after people had bought what was there. The staff walking around weren't that helpful/ didn't acknowledge your presence or ask if you needed help. I just came here because it was the closest vons and I wanted to get something that was on sale here. I'll only probably be back if they have good sales on what I want. read more

First, its a small Vons so selections aren't always great or available. And its a bit cramped with smallish aisles. Its okay if you need to pickup something quickly (AND its a brand or item they stock!!), but for a weekly run or big meal you're much better off at the UTC or Clairemont Square locations. And as noted, could use more cashiers (or at least call them when the line forms). read more

While Costco is the #1 store on my list for... well everything... Von's is the #1 on my list for everyday groceries. This Von's however fails to meet my expectations. There have been many instances where I am on my way home from work, ready to cook something and just want to go in, get a few things (sometimes just one thing) and get out. What ends up happening is one of the following: 1) they're out of stock of the item and because every department has closed except the front end, no luck of getting the object of my obsession. 2) the line is 10 people long and I'm buying 1 item. I remember when i was a wee little lad that they had this saying, "Three's a crowd" which meant that if you had more than 3 people in line, they would open up another register. Apparently this Von's missed that memo and they just don't do it that much. Luckily I live smack dab between two different von's so I can go to the other. I guess this one's just more family oriented (I can tell by the hours of the store) compared to the other one which is more student oriented. read more

I understand the idea behind the long line that wraps around aisle 4 and beyond. Keep people distances from each other, make things more orderly, etc. I get it. I really do! I work in retail and I know firsthand shoping these post-COVID is different than before. But when it take 45 minutes to run in and grab a bottle of oil or a carton of eggs, that is ridiculous! How about opening another check stand? How about a smile from the checker? Or a simple greeting would even do!!! I suppose gone are the days of courteous, quick stops at your local grocery! It is time to do grocery shopping elsewhere. Maybe then I can get a greeting, a smile, and speedy service. read more

Tony is a great manager! He did all the things tonight that his employees would do... excellent customer service! I strongly recommend this this location read more

came here tonight to return something and the older lady who had a smokers raspy voice was extremely rude and completely lacked customer service! she said " we don't sell that so we can't take it back" in such a rude way. oh you smoking alcoholic old miserable nasty person! not sure how you have a job in customer service! she tried to grab the receipt out of my hand and i held it like okay you just said you don't take it why are you trying to grab it out of my hand? i wanted to punch her old nasty face! read more

The deli is the worst. I'm not sure I've ever had worse service and from several different people in the deli. The staff needs training on how to be nice and how to make a good sandwich. Drive over to Henry's if you need a sandwich! read more

Deli specifically- ordered a sandwich and bread was stale, crumbled apart. Bacon was less then appetizing. Minimal spread. Disappointing. Usually much better at other locations. read more

Vons - Grocery Near Me - San Diego, California

This Vons needs to go. I try to avoid this place like the plague, but its super convenient. Reasons to go here: -You really want a slice of cake at 10 p.m. -You need another bottle of wine or pack of beer Reasons not to go here: -You don't like standing in a check out line forever -You like fresh produce This store is low stoked, normally has a long check out line, and the produce section is literally depressing (I feel sad when I'm there). Don't go here- drive a few more miles to the other Vons. read more