I used to love this store but it's gone downhill the past couple of years. The pregnant sushi lady is the most amazing person! Deli people are nice. Luisa at the register is awful, please take a customer service course. Mateo bagged my groceries and he was amazing and kind! They try to push you to self checkout, the machines always have an error and the employees ignore you when you need help correcting it. read more

Wow i absolutely loved this store. It is so clean that i feel i could buy cooked food there and not worry if i will get sick. The employees were so nice and prices were comparable to. the store I usually shop in. Definitely glad i stopped in while here in San Diego was read more

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I was looking for the Hoffy Hollywood hot dog stand hot dogs. They didn't have them. There was a large pack of Nathan's with I reduced sticker on them. It was a great price so I grabbed them. I got my receipt and it seemed really high. I got home and checked. I got charged $15 for the hot dogs. I pull the pack out and the reduced tag was gone. I went back and the lady that checked me out handled the refund. She was the manager. I told her what happened. She said I switched tags on the hot dogs so she took it off and charged me full price without even telling me. I have spent over $100,000 at this location since I've lived in the area. And to be accused of trying to steal is the ultimate disrespect. This lady should not be a manager accusing people of trying to steal with zero proof. And to remove the tag at checkout and not say anything at the time of checkout. This person should not be in charge of getting carts much less be a manager. I'm shopping at Smart & Final after that humiliation and disrespect. It all falls on the general manager for not training their staff properly. read more

This is a shoutout to Timothy at the Starbucks inside Ralphs. He was friendly & when we complimented the font on his name tag, he went ahead & personalized my daughter's name on her cup. We got a vanilla bean & it was perfect! Sometimes it's made a bit unflavored but Timothy made it just right! The Starbucks is inside the Ralph's which is perfect to grab a drink before grocery shopping. Overall kudos to Timothy for putting a smile on my daughter's face. She walked out & said she wants to keep the cup after she finishes her drink bc her name looks so nice! read more

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Your employee/security staff has PROBLEM w/watching the wrong customers LIKE ME...w/a LOUD YELLOW handbag & Spiked Crocs on...I GUESS was an easy target to be WATCHING!!! HOW Rude, everytime I come to the location...!!! And apparently...your company want to fool customers by inputting Ralph's- "Private selection" brand lunchmeat in Boarshead packing for resale. This is second time, I have had this problem at this location, first time: Store brand Enchiladas covered in sauce & inside the tortilla...y'all put chicken salad in it, instead of ground beef. read more

Ralphs - Grocery Near Me - San Diego, California

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Well Compared to other grocery stores Ralph's is like Vons or Albertsons . It carries all sorts of groceries and lots of different types of sodas other grocery stores would not have . I like coming to Ralphs because there prices are decent and very comparable to Vons and make sure you sign up for there Ralphs Rewards card because those savings will add up and with a Ralphs Card you get that extra savings . Also Ralphs carries Hot Wheels and their selection is pretty decent . Well Shopping at this Ralph's it was kind of hard to find help but I typically help myself and there is a Self Checkout also at this location . It is located next to Target and Dicks Sporting Goods on Sports Arena Blvd . Parking never a Problem and overall It is just like all other Grocery Stores but Service can improve though . I surely can see myself coming back and hopefully the service improves . Good prices and good selection !!! read more

Ralphs - Yummy Red Velvet Oreos !! - Grocery Near Me - San Diego, California

The passive aggressive "security" guard here damaged my vehicle and then refused to take accountability. Their way of resolving this type of issue is to trespass paying customers before the police arrive. Where do they hire these people?? In town on vacation from Utah and just spent $164 on groceries. Every time I'm in town I always go to this Ralphs. Highly recommend going elsewhere otherwise PARK AT YOUR OWN RISK and don't expect security to actually do their job. Criminals. Will be pressing charges. read more

I was purchasing two items and didn't want to wait behind the guy with 400$ in groceries while he was chatting with the cashier. I asked the self checkout cashier if she could check me out, and she told me they were "super crazy busy." Then she sat there doing nothing for a minute and went on break or to the bathroom after who knows. Would have take the 15 seconds she was sitting there playing with her nails to check me out read more

Manager Robert. Seems like a good Guy. I spoke to him previously, electric scooter was stolen inside the store. My issue with the store. Shopping there at times is the most unpleasant experience when checking out. There are some clerks who are very unprofessional, rude and lack people skills have been harassed several times in the last couple weeks at self checkout Use common sense as a couple of these clerks are watching the wrong people. First negative experience. . my electric scooter was stiolen inside the store on a Sunday afternoon.. I immediately asked for a manager. Spoke to the manager, short female with mole above her lip. She tells Me she has tto go review Video. 25 minutes later reviewing the she tells me OK I saw it. I asked her who took it? She tells me store policy we can't tell you. Basically to give a crap, not proactive no empathy could care less. Second Negative Experience. A couple days before New Year's, it's 6:30 PM or so, and I go in the back to buy seafood and some meat where the butcher is. When I was aproacbing I see him coming around the glass counter went through double doors. Lights completely on and I I think all right you'll be back in a couple minutes No. I waited for a while at the counter. I called back several times as there's no bell did not hear from anyone. I go up to one of the female clerks asked her if somebody is in the back. She he tells me he's at lunch. I asked why is there no sign at the counter telling the customers he's at lunch? Her response- in sarcastic rude tone- well, he shouldn't even be working right now. What? Wow. How about sorry will try to improve the situation and we will try to have better communication skills? . I ask do these clerks have to go through mandatory training on a yearly basis? Third Bad Experience Jan 2. 630 am in morning. Let me repeat this continues to happen the Hispanic male in the evening and this older female with dark hair glasses in the morning All behind my back, we're basically I can't even turn around and they're asking. Did you get this? Did you get that? Did you pay for this? Do you pay for that? Before checkout. I grabbed. What I thought was Krispy Kreme chocolate doughnut. 4. As I read the label and just grabbed the four donuts. Well, somebody at the store had the labels incorrect with the chocolate doughnuts and the maple donuts When I saw this finally I asked a female in the bakery if I should throw these away as I thought they were the chocolate donuts. Communicating the labels are wrong. When checking out older lady with glasses states we got a call that you're eating the donuts in the back. What??? Seriously the accusations in being accused is so unprofessional and unacceptable. I communicated go look at the cameras and you tell me if I'm eating donuts. Don't blame me that I grabbed four maple donuts by accident because you have the labels wrong. That is a store issue take accountability. Crazy how much a couple of bad apples are right over your shoulder, thinking you're gonna steal when you have tons of homeless roaming the isles, eating food off the shelves and stealing. I've been a high school teacher for 18 years and these clerks are treating me like I am stealing. It's the most unpleasant experience as a customer, and I hope Robert and whoever his supervisors are could change this. The next time a clerk is doing this to me he I am going off. This is unacceptable. Person good workers like Dean and it's too bad a couple of bad apples make shopping a negative experience at this store. read more

I doubt the higher ups at Ralph's will read this, but here it goes. I had to return a bad goat cheese log and a small box of organic raspberries that were moldy. I had the receipt for the ten dollar cheese but not for the berries. If you look up my account, you can plainly see that I just bought the berries. The manager, Gigi Gonzales, was completely unprofessional about returning the bad items. She refused to return the berries. I have been a regular customer here for 10 years. I'm not a Karen either. This store has a ton of problems with people stealing, etc. She could have at least swapped out the bad box of raspberries with a fresh one. Instead, she treated me like I was a criminal who was trying to personally rip her off of a box of four dollar berries. read more

Extensive inventory and outstanding customer service!! Staff are always friendly and helpful.

I tried talking to the assistant manager (front end/cashier manager) and he was useless dribble, to say the least. I purchased dry ice and 3 of the employees were not aware of how dangerous it could be. They were clueless, as to how long, they were supposed to touch it. No gloves will eventually leave you with no finger tips. Employees should be trained as to how this item. He has poor management skills and customer service is nil. read more

This Ralph's is my go to until today I was in the Starbucks line and I saw a cup I wanted to purchase when the manager Mike said oh no I'm buying those rudely I might add. I was a bit surprised because their was 3cups but yes he bought them all I guess my point is the store lacks customer service and this is why because when your upper management treats customers like this you can't expect much read more

I ordered 48 pieces of fried chicken for my employees and it was awesome!! Everyone loved it and gobbled it all up!! Thank you!!

The store are always clean, and the products looks fresh and the meats are always fresh looking

When you travel with an 18 month old sometimes you go to a store because you're familiar with what they offer and probably have what you need. That was the idea anyway if going to this Ralph's location. That said it's not like any Ralph's I've ever visited...it's massive and it has an extensive housewares area...why wouldn't one buy their Keurig or other kitchen tools here ? Anyway we got what we needed (with little hassle) for our little one and regretted that this wasn't the Ralph's in our hometown. read more

Still has the slowest checkout lines in San Diego. No matter what time of day you come to this place (9 AM on a Tuesday, 1 PM on a Thursday, etc.) it takes at minimum 15 minutes of waiting in line before you even start to get checked out. Today, Tuesday at 10:45 AM I waited in line for 20 minutes to have a cashier check me out. During my wait the cashiers from both self checkouts proclaimed that there was no wait and stood around watching as their fellow cashiers worked nonstop. No attempts were made by the 3 self check employees waiting around to even help speed up the lines of 3-5 carts deep at the 2 open check out lanes. I know self checkout is there to save store's money; however, what is the point of staffing TWO empty self checkout areas that were not being utilized. It is astonishing that Ralph's has continued to operate this way for the 4 years I have lived in the area. Many times I have chosen not to go to this store due to the wait times and poorly managed store protocols and routines. Maybe it's time for them to get stronger management read more

I have been a consistent Ralph's customer for years (and Smith's when I was in Nevada, if that counts). And, this is the first negative review I have left for any business EVER. Both Ralphs and other stores like Target that are adopting the practice of keeping hygienics locked up and inaccessible will be losing my business. Now you have to separately check out at the hygienics area from the normal check out area. While I understand that this is due to shoplifting issues, there are so many problems with this. There are COUNTLESS more expensive products than a thing of tooth paste or deodorant that are not locked up in the store, but the products people may actually need in a dire situation are the ones the business is specifically targeting. To me, it's also a little offensive to its customer base. I also come here on my lunch break to get groceries, and the additional time required to go to separate checkouts is inconvenient. I'm leaving this review in hopes that Ralph's will learn that while they may be saving money on some tubes of tooth paste, they will be losing lifelong customers who purchase way more than that. Trader Joe's has gained a lifelong customer. And, if I REALLY need name brand toothpaste, I will be ordering it online. Thanks! read more

I do grocery delivery services so I come in here often and every single time I come into this specific location I have received extreme attitude from the workers at the cashiers. It is very strange. They are always making faces and being extremely rude. This morning I came in and they had none of the lanes open so every one was only allowed to go through self check out. I had 30 items and when I finally finished ringing everything up and bagging things myself I went to pay and an associate told me I wasn't allowed to go through self check out and they have to open a lane and ring everything up again. She then takes everything and brings it to a lane for another lady to ring up and the lady was giving SO much attitude. She was laughing at me, making faces, and when I went over to the lane with my groceries she gave me attitude and just stared at me. I went in again tonight and had a male cashier and the same thing, so much attitude from him. I needed help getting something from the front shelves because they're locked and after I scanned the item I told him it takes 60 seconds before I can check out. He then gave me so many dirty looks and just stood there staring and giving me attitude. Both times I did not engage and just smiled and said thank you and went about my day afterwards. But some of the workers here just really need to have a kinder attitude because it is frustrating when I come in and am met with dirty looks and grumpy rude attitudes. read more

My wife and I are from out of town and were visiting the Ralphs at 3345 Sports Arena Blvd San Diego at around 4:30 pm on a Tuesday afternoon (March 11/25). We wanted sliced deli meat and asked the server, Angel (no last name on name tag) to give us 1/2 a pound of the chicken. Angel says "I cannot slice the meat for you". I was confused and asked him, why not. His response was "Because I will be getting off in an hour and I need to clean up in the back". So I'm thinking to myself, Is this my problem? I'm a customer who wants deli meats and you're standing there and telling me that you can't serve me? This was such a customer-unfriendly service that my wife and I just looked at each other in a bewildered way, shook our heads and walked away. Angel, not only didn't care for customer service, his whole attire was scruffy...badly dressed, unruly hair and with a thick facial beard. read more

If there is any other grocery store you could possibly go to, do so. This is the worst Ralph's I've ever seen. They told me I could not use the restroom because it was after 10. It's 10:30, they are open till 1am, I'm a paying customer, and they have a coded door. Instead of giving me the code, they sent over a security guard when I got attempted to convey my deep need to urinate. Absolutely insane. What ever happened to customer service? Instead of just being kind and letting me pee, they chose to make it seem like I was the problem for asking. That really pisses me off. We were returning from a concert and they were being unfriendly and unethical. What kind of establishment with public restrooms doesn't let their customers pee during 3 hours of their open for business timeframe??? Unbelievable. read more

Busy complex. This is the larger of the two locations in Pt. Loma. The refrigerated items are in the freezer-like cases. read more

Ralphs - Grocery Near Me - San Diego, California

I've been shopping at Ralph's for years. One night, I only needed to buy one thing: milk. I checked the store hours online at this URL before I drove over here. https://www.ralphs.com/stores/grocery/ca/san-diego/point-loma/703/00212 "Sun - Sat: 5:00 AM - 1:00 AM". I arrived at 12:45 a.m. and the doors were closed. I looked at the security guard through the glass and pointed at my watch. Finally, he cracked the doors open and said that they want the doors closed at 12:45 a.m. THEN WHY DOES IT STATE OPEN TILL 1 A.M. ON THE SIGN NEAR THE DOOR AND ON YOUR WEBSITE? IF THE STORE CLOSES THE DOORS AT 12:45, THE SIGN AND THE WEBSITE NEED TO REFLECT THE CORRECT TIME, SO PEOPLE LIKE ME DON'T DRIVE IN THE MIDDLE OF THE NIGHT ONLY TO BE TURNED AWAY. This is the only Supermarket that I know of that closes 20 minutes or so before their advertised closing time. Don't believe me? Read the other reviews on Yelp and Google Maps.. Why not just be honest and print "Close: 12:40 a.m." on all your signs and webpages? Common friggin sense... read more

Rewards member for years. Shopped at this location 1.5 years, 5 days a week w/out fail, Spend $1000+/month. my Biz nearby, I enjoy the walk. I have autism and partially disabled, I go early morning or later at night, no crowds. Easier for me. I'm a biz owner, always dressed nicely, always saying hi. No employee has ever initiated a greeting, all that time. Employees seem angry, vindictive, treat us all like criminals. Same dark haired older woman in glasses works self checkout 5am weekday mornings. Checking out as always, said unexpected item in bagging area - happens time to time. It makes the mistake. Well this time, instead of clearing it, she decides to tell me it's because I have an extra item in the bag. I showed her, counted and said that i didn't. She then went to move me with her body and grab my groceries quite violently while mocking me and my shocked (autistic) reaction as she said "oh? Well what's wrong? Huh?" And because I refused to stand there in my autistic nightmare mortified in public by a bully, I nearly teared up and walked out, hearing her mocking me as I left. She certainly counted my items again and saw I had no extra item. she could've used my rewards information to contact me and apologize. Two weeks now. Had it been a man, I'd have knocked him on his ass. How dare her. If I sue Ralph's, I will also sue her personally. This store has let the worst of people determine how they treat all of us. This person tho, I haven't been able to bring myself to shop since. And I'll never shop at Ralph's again. read more

This was one of the nicest grocery stores I've been in since I moved to San Diego in 2003. It was so well laid out, well lit, beautifully organized with an abundant amount of products. You can tell the management is good there. I wish I would have taken pictures of it because it was just so well decorated and even the floral area was exceptional. The Ralphs by me in 4S ranch is nowhere near as nice as the one in Old Town. read more

Ralphs - corn on the cob with parmesan cheese - Grocery Near Me - San Diego, California

I deleted my post but I don't shop here anymore I actually switched to target because Ralph's double checked my cart and the receipt insinuated I stole items that were in the cart. I was through my receipts and calculated $400 or so I spend every month at Ralph's. I live in my car and just started working I already have benefits each month so to be treated like a person who acted or seemed like a criminal is what pissed me off. I interact and say hi and by every damn damn day but now I park in Ralph's parking lot and go to target now. I cut off every store and fast food that discriminates against me or forgets my food, I'm already down So false accusations of those who don't do anything to steal makes my situation harder having to now travel to another store just because someone has a bad day. These were the items someone stopped me and had to check to see if I stole it. Fuck this place I'll spend my $400 at target read more

Ralphs - Grocery Near Me - San Diego, California

To Carmen, the manager on duty on July 22, 2022: you do not tell customers who try to come in at 12:52 am that "we're closed" when all your posted times everywhere like Yelp, Google, and your signage says 1 am. You don't know if I'm looking for emergency formula for a kid at 1 am or if I'm looking for distilled water for a CPAP machine. You suck and I will let Kroger corporate know about this. read more

I have never named a CB person for bad service intel now. I was checking out and the lady in front of me was having some kind of problem picking what kind of clariden she wanted. I waited patently. Then when I got up to pay for my stuff Jesus the cashier did not say anything. I expected sorry for the wait. He was not polite. I expect more from service people. The store was clean. And all the other service was very good. It was just the end experience. read more

Poor capacity of security, even though I used to be a regular customer they always act like if I were stealing something, don't believe me, just read the other reviews from different platforms and you will see all the non sense situations that people have lived here. Make yourself a favor and avoid this place. read more

Once again, same Ralph's, same security guard, won't let customers in store despite not 1am. Maybe management could tell Mr Guard they get to leave at 1:15am, not 1am. How retarded can he be to think he gets to leave store at 1am when closing hours say 1am. So he closes store and turns away last minute customers who made it in time so he can leave store same exact time it is supposed to be open until s. read more

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My coworker friend and I dropped in here to get food for the week on our work trip here in February. I have been here before but this time was especially pleased with the selection of kombucha and zero sugar waters along with the fresh produce. I was able to get ripe avocados and berries for the week for a reasonable price. While the checkout lines were long and the store was busy, it didn't take long to checkout at all. read more

Second time they got our pick up order wrong but yet somehow they were able to charge us for wrong or no items. Their solution was for me to return to store. They couldn't reverse charges! read more

I came here on the night of a concert, was inside shopping for roughly 45 minutes. When I checked out and went to find my car it was GONE. Apparently folks used to leave bottles in the lot so the Ralph's manager that works here decided that a worthy punishment would be to start towing cars for $400 each. People are having a hard time affording groceries, and this is what you do? Despicable! Do NOT ever shop at this location. read more

Normally I don't review places like this however their customer service is really great. The sushi lady always remembers me and what I like. she's always super friendly. Today I tried to use Apple pay check out which apparently they don't have and the cashier manning the self check out was nice enough to pay for my groceries and let me Venmo him. -1 star bc they're more expansive than other grocery stores, they don't take Apple Pay and the bum situation outside the store is out of control read more

It's been a while since I have been shopping at Ralph's. I can't comment on service but they need to update hours of operation, both the web site state they're open till 1am 7 days a week but when I arrived at the sports arena in San Diego they closed at midnight and it was 3 minutes after midnight. read more

Placing the correct prices on the products. Not being treated like a shoplifter especially when you are paying for the groceries. Some of the staff shouldn't treat customers like an inconvenience, especially when their products were mislabeled with the wrong prices. Make sure the staff don't air their grievances about hating working there in front of the customers. Or how about not crowding the customer when they are shopping! And let's not forget the self check out registers, if you go too "fast" it has a meltdown or pretty much calls you a shoplifter, complete with video of you and what it suspects you of stealing! Or how about the time the ground beef was gray, yes gray! Let that sink in! The overall quality of this Ralph's has gone to crap! Each time I leave there, I am that much more motivated to not give them my money anymore! This is coming from someone who has been shopping here for years! Way to go Ralph's! read more

I used to like this store until the security guard came up behind me and startled me telling me that I'm not allowed to purchase the PER POUND cherries unless I buy the whole bag they are displayed in. Every time I've seen this guy all he's doing is talking to the Employees joking around but apparently it was very important to tell a customer that they have to buy a whole bag of by the pound cherries that are not sold by the bag price (i get it of its produce sold per bag but its not). Been shopping at Kroger stores over 30 years and never had an experience like that. Very bizarre. Now I do not feel comfortable shopping there even though its close to me if they want to harass the customers instead of watching out for theives. He also told me that the reason he knows this is that it happened with another customer and they told them the same thing. I asked for the manager and asked her as she was checking people out if that was right and she said no, go get the cherries and I will sell them to you by weight. read more

Ralphs - This is an example of how produce is sold. By pound price or by a pre weighed bag price (the apples below) - Grocery Near Me - San Diego, California

Showed up at 12:50am to grab some emergency eggs and milk for the morning real quick...security guard (Anthony S.) wouldn't let me in. You guys close at 1am. Nice, do your job maybe? Thanks read more

Great place to shop. Very large and convenient. Extensive selection in every category. More than most stores. This store is really set apart by the size and extensive selection - still at regular Ralph's prices. Bakery department and deli have a lot of different items to choose from. They have a whole aisle of chips - And the aisles are really long ! Prices are same as any Ralph's. This store is very clean and well stocked with a great variety of items. Staff is very friendly and helpful. 36/100 read more

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They're currently selling SHRIMP from INDIA - wt* India is the leading source of shrimp found by FDA to be contaminated with either salmonella or banned antibiotics. Disgusting! read more