Great customer service positive attitude. I wanted a detailed sandwich and he made it exactly the way I wanted it. I have a friend whose mother's been in the hospital and she likes her sandwich sandwiches specifically he was very kind. Great customer service definitely needs to be recommended.Thanks Mark and God bless read more

Vons - Best craft sandwich, Monterose ! - Grocery Near Me - Montrose, California

Friendly employees. They usually have the items I want in stock. The produce here is fresh so that's always a plus.

Pickup order at 11am on Saturday 2/7. I hunt down an employee stocking shelves to point me in the right direction. She yells and says by the flights. No idea what that means. I ask her what she means and she storms off. I follow. She grabs the phone to make a call. She flags down a coworker to complain that the phone doesnt work. He makes the call. A nice old man comes out with 2 of the 6 items. He grabs a shopping cart to retrieve the rest. He comes out with 3 more. I ask where the last item is. He says that's it. I show him the order. He continues to insist it's the whole order without looking. I make him read it. He finally admits it's their mistake and they'll reimburse me. I give up and start pushing the cart to my car. It locks. An employee comes up and says that's what you get for not following the rules. Incredible. read more

This is a smaller Vons with very friendly employees. However, the place is understaffed and lacks a self-checkout. I was there recently and it took me a while to pay and leave for one item read more

I just stepped out of the store and am fuming at how the cashier (black moped 80s style hair older lady) just yelled at an elderly woman who let me in front of her in line. The cashier moved some of her stuff to the front of the conveyor belt, and when the elderly lady said "oh that's mine" the cashier full on yelled at her and said "I KNOW!" The customer apologized and said she didn't deserve to be yelled at, and the cashier snapped back at her. The cashier then proceeded to take her full grocery bag, grabbed it from the bottom and dumped it out, where her bread got squashed. The customer kept apologizing though she had no reason to. This cashier is really mean! I wish I got her name as I didn't take my receipt as I was pretty shooken up. Disgusting customer service, and now I know why I avoid this store. :( read more

Melynda is an absolute gem. Kind, efficient and so good natured . Eight people in line, and shes the only cashier. She is a much welcome uplifting presence read more

Produce is old slimy and bordering on rotten. Inedible. Dont get delivery either. Drivers smoke and they refuse to refund.

Today 4/29 at 7pm,my husband and son went to buy some items including gummi savers skittles beer and whiskey. For some reason Patricia the cashier thought to ask my husband if he was going be giving my under age son alcohol. He is only 14. Obviously the candy was for my son and the beer/ alcohol was for me and my husband. I am disgusted with her, and the store. How dare she ask that question? It was not funny. I wish I could give negative stars. I will also be notifying Vons about this interaction. What is up with her? Is this the kind of behavior vons allows? Terrible read more

If you're in the neighborhood and you need groceries just keep driving. T.J. Is down the street and there's a Ralph's several miles away but believe me it's still a better option. This Vons is poorly stocked (meat especially) and regardless how big the lines may be, guaranteed there's never more than two checkout lanes opened. read more

I always order delivery or pick up from this Vons on Verdugo Rd. Every time that I request an item, this Vons is always out of stock. Today I placed a delivery order and the driver sent it to the wrong address. Luckily I recognized the house from the photo that was taken, however, when I called Vons and explained my situation, the store manager said, "That's not my problem ". So from here on out I'm shopping at Ralph's read more

This store has changed drastically in the past year. I don't know if management is different or if the former employees were just better and nicer. I suspect it is both. They never have enough checkers and a few of the checkers are just plain rude. It's a smaller store so often there is limited selection and sadly there is seemingly not enough room for self check out. In the past year, I have been mostly driving just a bit further because of the above issues. The other day I was near and needed a few things and decided to stop in. Wrong decision. It was my last stop there. Awful people, awful experience, awful staffing. read more

Decent Vons location. We stopped here to pic up some food and goods at a party invite. Pretty nice small Vons location in the area. My first time ever coming here. Everything in the store looked organized like many other locations I have been too. Deli area I purchased some chicken, sandwiches, and some other food. Customer Service was ok. Nobody rude, I just think they need more staff. read more

I've never been a fan of Vons due to the ridiculously high prices, not-so-great produce and their union-busting tactics. However, every now and then there's a product that I want from Vons and so I will pop in and out as I did this morning. But what just happened makes me never want to go there again. Cashier on Register 4, you! The one that commented on the fact that I am double-masking per CDC recommendations to prevent the spread of COVID-19 by saying "You double masking? I hear from doctors that people are exaggerating, that COVID's not that bad.".....I just don't know what to say but that what you said should be criminal. You are fake news personified. And to think that by double-masking I am protecting you AND your front-line colleagues who are suffering a much higher-than-average death rate. Why would you make these negative comments to me? I told you that I have family that got COVID and I know people that have died from COVID. How dare you. If I were a member of the grocery union, I would want you expelled for your toxic attitude and spreading lies. And, management? Get a grip on your staff. Maybe starting with some science-based training, just a thought. That is all. Free parking, not that I will ever use it again to enter this toxic environment. read more

I USED to be a Von's customer once a week for at least 20 years. If the Albertson's corporation (who own VONS) want to know why their grocery business is declining their Montrose Store #2288 should be a case study on why customers such as myself NOW prefer Amazon Fresh delivery or ANYWHERE else but this store. Like other reviewers experienced here, the workers at the Deli counter are apathetic and rude. They roll their eyes when you walk up to the counter and request something. But the crowning experience was checkout worker Karen Hopkins. A true Karen in every sense of the word. Grouchy, dumpy, rude, miserable person who is likely only there because of her union. I don't expect over the top TGI Friday's fake freindliness. I just want a simple cordial interaction and a reply after I say thank you. Although I was polite and pleasant, it does nothing. All the workers here project and exude misery making for an unpleasant shopping experience. They should have a Grim Reaper greeting you when you enter the store. read more

So twice now I have had a terrible experience from the deli and morning staff. When being greeted as an African-American customer they address me Saying "what!" and "what do you want!?" I told them on several occasions that is not how you speak to a customer and I will not be spoken to that way they need to be professional. They continued the behavior until I escalated and spoke with manager Herbert who did an amazing job correcting their behavior. However! Today I was cursed at by an employee named John that was unpacking boxes who attempted to be very unprofessional with me, understanding that I had been already disrespected multiple times and had a conversation with the manager. I came to ask a question at the deli about a product I hadn't seen recently, he pointed at me and lifted his head and just stared at me. I asked him where the professionalism was as I am a customer and that's not how I will be addressed. He then decided to tell me I'm that guy that just causes problems and he didn't need to deal with my "fucking bullshit" As he kept posturing and aggressively pointing at me. So basically John knew about the situation that happened previously but decided to take his turn at it. John is what you call an UNINSURABLE RISK. because he knew about the situation and attempted to escalate and disrespect me in the same manner. I believe all customers should be treated equally however the belief and the document signed during employment are two different things. Legally the store has shown that they do not respect African-American customers and it is a huge problem especially the time we live in today. I would like to add the checks stand staff is amazing! Always positive smiling and very helpful. The deli has very poor attitude towards African American customers besides one lady Herbert and I spoke about. Whether I am an employee of Vons or a customer, Federal law still applies. I will be speaking with the regional manager after today's incident. I would also like to mention that I go to the store in Glendale and have zero issues as their staff is very kind. read more

Customer service is ZERO. Specially flowers department. Store manager just ignored that Customer ready to buy a flowers. Took me a while to get someone to help . Young lady came with unhappy face as she did a huge favor to provide that service. Suggestions to replace the management. read more

The people in the deli department are really great . It is the customers that I sometimes see giving them a hard time. I'm not great either names but the young woman who's Is about as tall at the counter . She is new to the deli department and always had a smile and a friendly word. She is a stellar employee as all the ladies there are . read more

Vons offers Digital offers. I have their AP and can't find them. They offered snow crab legs $7.99. Salmon $7.99. I couldn't get either. Neither worker at the Butcher's counter could get it. They told me to talk to customer service. I think I'll go to Ralph's. Digital offers Didn't appear on my AP. read more

So this is my first and last time here, but the bagger was an entitled narcissist. I went into line 2 because the first one had a box under the register # that said 15 items or less. The 2nd line did not. I did not notice until after that there was a sign up above the ceiling that said Express-15 items or less. The employee checking out the items let us know for next time, which I felt remorseful about but i politely thanked her for. But the bagger? He had absolutely no shame. Like people can't make honest mistakes because he will gladly share all his feelings like the narcissistic prick he is. He began to talk like he was in the break room, saying out loud that he hates when people bring all these items into a line that's 15 or less when the signs say express. He said "can't people read?" And went on and on, didnt even care if anyone heard. I stared at him in disbelief, than he just walked away from his job midway and we had to bag our own stuff after. What kind of employees is this place hiring? Never again will I come here and and give someone else a chance to make me feel so unwelcomed, disrespected, and humiliated. the Ralphs on Foothill in La Canada Flintridge have the kindest employees I've ever met, they're even nice to my non-verbal autistic friends. Be warned, shoppers of the disrespect you may be subjected to here. read more

The folks in the deli are unkind, rude, unhelpful. They look angry and bothered when someone asks for anything. I've been coming here for about three years because I walk at Descanso. The customer service is consistently rude. I hate to go and ask for chicken god forbid sliced deli meat/cheese. I think Vons CO needs to visit this store, assess, and make changes. read more

Had a terrible experience today at Vons. My partner and I were doing Instacart and upon asking one of the associates, Darlene, where might a particular item be, she was extremely rude and directed us to the aisle where the item might be. When my partner was speaking with her she would not even make eye contact with him. She asked us if we were doing Instacart, to which we replied yes, and she proceeded to inform us that she doesn't get paid to help Instacart people. I had to inform her that we also, are shoppers of the store, as well as shopping on behalf of customers as well. My partner and I, felt discriminated against. She needs a lesson in customer service. read more

If someone 2 weeks ago had told me that i would be almost desperate to buy toilet paper, paper towels and bottled water, i would have told him/her that he/she had lost their mind. Well that was 2 weeks ago and today is now. All stores in this general area that i shop are pretty much semi-naked . They do have some categories BUT the above: this is variable from store to store. The canned veg. beans, tuna areas are also almost wiped out. Yesterday, the Vons in Glendale looked like locusts had struck. i mean they had almost nothing to buy but some produce and candies, votive candles and certainly nothing of the Big 3 mentioned above. It seems that the vids we so cal people saw on TV about the mad, frenzied buying habits all over the world during a crisis were true and guess what? This is us...now. Trader Joe's, no surprise seems to have the ordering thing on a higher level than the so called traditional grocery stores as they are pretty much stocked on all of their goods and just recently on the Big 3 also. In any event this small Vons down the hill from La Canada had all of the Big 3 and quite a bit of it so maybe we are getting back to normal. maybe? Hopefully? Please? Just by chance i was driving past this store and made an illegal right from the center lane and lo and behold i felt such relief, glee,love even when i saw that there was a selection of tp, p towels and water that i actually felt faint, weak-kneed, scared. The woman at the check-out counter told me that she wouldn't touch the bag i brought in but could touch the one i was buying. In most situations i would have asked at least why and at most bit her head off. But i was afraid if i did she wouldn't ring up my coveted purchases. She seemed freaked and i ended up feeling bad for her. Shw was wearing a mask, why not gloves? It probably is time for her to take some time off because i'm thinking this c.v. thing is going to go on for months. Sad. This is what grocery shopping has come to? In fact this is what social interaction has come to: we're scared of each other and of course in getting infected. Yes it is all pretty silly particularly when the CEO's of all these big market chains get on TV and say pompously, "NO we have no food or paper shortages!" Oh yeah, so why are your shelves practically empty all day? Why, if you want to find a roll of paper towels entails your arriving at the door at 6 am so as to pick over the measly amount of stock on the shelves? Why, when product comes in, it is in 3 case increments for an entire neighborhood of 1000's? Fess up, tell us the truth. We won't like it but we need some truth telling about now. Cocktails and or/Wine for Breakfast makes a lot of sense to me now. Cheers! read more

Vons - Ah sweet mystery of life..... - Grocery Near Me - Montrose, California

If I could give less stars I would, all the people that work there were so rude. I asked a question and I'll I got was attitude and the lady talking about me under her breath. read more

This review is a long time coming. The customer service is subpar. The cashiers can't be bothered to smile and make you feel like you're bothering them. The floral and deli department is the same. No one smiles. It's a shame because I've been coming here for more than 20 yrs. Management, please address this. read more

I always try to yelp superior service which is what I received today at the Von's in Montrose. After the Brown sugar and honey Johnsonville breakfast sausage the meat department guy whose name I'm embarrassed I didn't get stepped up, went to the back and got it. That's Gelson's kind of service and I'm thankful. read more

Cons: -Employees are either rude, condescending, clueless, distracted by their cell phones or all of the above -Expired food items on shelves everywhere -One very long checkout line, no one jumping in to open an express or secondary register Pros: -Clean -Manageable selection (smaller than most) -Convenient parking read more

I have been shopping here at least twice a week for the past few years. One friendly cashier told me about the Vons APP and it's saves me between $100-$200 a month on groceries. I find that most employees are friendly and helpful. The gentleman at the deli made great suggestions on his favorite cuts of Turkey and cheese and those are now my go-to cuts for my kids school sandwiches. As a regular customer, I find this place a great part of my community. If you haven't had the deli's roasted Mango Habanero chicken, it's amazing for dinner with their traditional potato salad. read more

This place is always stocked with what I need whenever I go. The staff there are always willing to guide me through things that I need help with whether it be with groceries, or carrying grocery bags to my car. They always ask me how my day is going and engage in conversation with me when checking out. I come here knowing that I will be treated like a loyal customer instead of a burden. Every product I buy from here is always fresh and the prices aren't very high as well. The aisles are always organized and clean along with the floors of the aisles as well. read more

This place has thee best fresh bagels and I'll never stop getting them here. Especially the cheese bagels. The selection here is very little compared to other grocery stores, but to be fair, it's much smaller. I "love" waiting in a long line just to get two items and every older person has to whip out their checkbooks to write a check or whip out 50 coupons. They need more checkers and PLEASE, FOR THE LOVE OF GOD, INVEST IN GETTING SELF CHECKOUT HERE SO PEOPLE THAT ONLY HAVE A FEW THINGS TO BUY CAN JUST PAY AND GO. PLEASE!!!!!! read more

I usually don't leave bad reviews, but today was one of the worst costumer service experiences I've ever had. I always go to this Vons whenever I go grocery shopping, but after today my experience there is tainted. We mistakenly walked up to a register with an older woman with glasses helping a couple of guys at the register. We put our two items down, and she glared at us and asked us " Why are you here?" in such rude tone of voice. We apologized and were confused as we didn't know we weren't supposed to be in that line as she was closing her register after those people. But I wish she had just told us that instead of completely embarrassing us in front of everyone. She then continued on and said "yeah" in a sarcastic tone, rolled her eyes and rushed to clock out (July 27 at 5PM) . We both felt so embarrassed and shocked that we couldn't speak. I couldn't get her name, but I'd love to talk to the manager about this. As a person who works in costumer service this left just a nasty and distasteful experience. read more

Earlier yesterday, my boyfriend and I Montrose for breakfast then decided to pickup some flowers from vons to my sister. such a cute and organized floral department with GORGEOUS flowers! While we were browsing our options,we noticed the most beautiful bouquet that someone stopped by to pick up & I could instantly tell she was adored in that neighborhood! Anyway , we picked up the sweetest bouquet & she told my boyfriend to pick a succulent complimentary gift for me too haha. ANNA was so sweet & has such kind heart. Im so touched! Not only dose her work reflect how much she puts her heart into what she dose.I will definitely be back any time i need flowers!!! Thank you ANNA. read more

Vons - a bouquet of flowers on display - Grocery Near Me - Montrose, California

this store needs serious help! please staff your store! it takes about 10-15 min to Check out with only 5 items. 2 days in a row I was here.... ‍ read more

Two good things: easy parking and it's a small store so if you're in a hurry it's a quick in and out. One bad thing: because it's small, they don't have a huge selection read more

My trip to Vons just now was a pleasant surprise especially due to the attentive and kind cashier, JUANA, who rung me up with a smile and kept thing so nice even when things were hectic. Thank you so much, Juana!! read more

Vons - Vons! - Grocery Near Me - Montrose, California

Although they remodeled not too long ago, this particular stored seems to carry less items than other markets. I end up having to go to another store or forgo what I wanted. On the brighter side, it is next to CVS Pharmacy and if I needed something quick, just take a few steps west and you have a small, but popular selection of grocery items. read more

Vons - Grocery Near Me - Montrose, California

The meat Department people are not very nice. They were rude. They were acting like they were overworked but there was only few customers there. They immediately direct you to pre package meat but they won't refill so there not much choice. I will never go there for meat anymore. read more

The nicest Vons I've been to! Spacious. The flowers section smells nice. My card is beat up so the cashier gave me a new one, but I can't seem to get customer service to respond to help me out to activate and consolidate...so who knows if and when I will return. read more

The guy in the deli department is always rude to me. I've been nothing but polite every time I go there and he gives me looks like he doesn't want to do his job. He makes me not want to go to the deli counter to get my lunch meat and cheese. But the other day when I was there one of his friends showed up and he started having a conversation with her while he was taking care of my order. He was extremely nice to her but when he turned back to me he just had an attitude. I'm sorry if you hate your job maybe you should consider working somewhere else. read more

The employees there are either not wearing their masks or wearing them incorrectly. When I commented about it, I was addressed very rudely. I will not go back there. I suggest the if you are concerned about your health and safety, I would suggest you patronize stores where the management is able to manage their employees. read more

Do not buy meat here. I got my steaks home which looked nice until we butterflied them. They had weird mismatched chunks and deep fat pockets. They were gross. read more