I had a $10 off $50 coupon. I got all messed up because of a gift card ( those don't count when you have a coupon). Belinda was very nice and calm even though I was frazzled and holding up the line. TY Belinda for your professionalism. read more

This is my local grocery store and I love the staff. They can get pretty busy and sometimes the wait is long, but that's just how things work with a corporate business. Corporate allocates the hours and the managers have to try and schedule accordingly. Lately, I've noticed employees stepping in and opening additional registers to help shorten the lines. The only reason I'm giving 4 stars, instead of 5 is because I'm pretty sure that there was a hair baked into the roll of my deli sandwich. I didn't notice until I had eaten about half. Yuck. It was either a hair... or someone drew on the bottom of my bread with a pen. read more

They have a sign out front that says they'll never let you wait in a line that's longer than three customers. I see six in front of me in the express line. Cashier admits they don't follow that policy here. It's just a slogan that corporate sends them to piss customers off. read more

Vons - Three's a crowd - Grocery Near Me - Montrose, California

Rude staff. After multiple encounters with unfriendly and down right rude checkers I will not return. Ralph's on Foothill has better prices and better employees. As other reviews stated, Management please get a grip on your rude employees. read more

Always great service by everyone, especially Varouj , khoren and Lernik at checkout. Kathya at the bakery is simply amazing. I've ordered many cakes from this location and she never fails to amaze! read more

Vons - A "cupcake" cake made by Kathya! I was absolutely ecstatic! - Grocery Near Me - Montrose, California

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I don't usually go to this Von's but had to yesterday. Dawn, who is also the supervisor of the store, was my cashier. She threw my food across to the bagger like dirty laundry that left my eggs cracked and my cookies broken! Poor customer service and did not greet me or thanked me at all. This was a sorry pick to represent the store!! Plus, just found out that my milk expires today when is just purchased it yesterday!! read more

This Von's is not good. I often try to stop in after work to grab 1 item on the weekdays and the lines are always super long. Today was no different. The layout is weird, and the selection/variety is not as good as other Von's. It's clean and everyone that works there has been nice, but those lines! Ugh! read more

They frequently seem to be out of stock on items and I'm not referring to sale items which understandably might move faster than normal. It's a small store relatively speaking and frequently (again that word) has perishable merchandise approaching or passing "use by" dates... Caveat emptor read more

They had sanitizer. I was able to find spray sanitizer. I stopped looking for sanitizer long ago and have been using a rubbing alcohol mixture I made myself. I stumbled across it while searching for something else. I don't know if all locations have it, I didn't even know this location was here. An encounter with the supervisor at the Vons nearest me in Tujunga has forced me to use other Vons locations. I didn't even realize my rewards expired. I thought an email I received from Vons assured me all rewards would be carried over because of this pandemic, but I must have misread the email. Using my rewards to purchase items for free once was a favorite pass time of mine. However Maria at Vons Tujunga soured all that. Being spoken down to and treated as if I was beneath a woman who suffers from morbid obesity stung. Factor in the heavy sighs and the rolling eyes, I just haven't been in my Vons groove since. The monopoly app won't even track my markers. I thought they would extend that as well. My monopoly, and my rewards all gone to waste. I was able to find sanitizer so I was happy with my trip to this store. I kept my head down and didn't interact with any of the employees. After Maria it's just something I'm not willing to do unless they initiate the contact. So I can't review the employees. I can say they have sanitizer! Get some if you need some. read more

This is where I get groceries when I don't go to trader joes. They are close by with pretty much everything I need. I recognize most of the people that works here and they are all very nice. read more

They frequently have expired items on the shelf. I've complained about it to the manager over a month ago but I don't think that they've increased their awareness to this issue because I still keep finding expired items of all kinds and I just accidentally purchased expired cheese. Just be sure to check the date for every item you purchase! read more

Bad customer service will never step in that store again! Had to return something not open and they told me no can't do it?

I promise to never return to this vons location ever again. I purchased a dozen roses from the vons on Glendale Avenue, I went home and realized they are rotten. I had to run an errand in the area and this vons was closer to me and my house so I went their to exchange the roses but they didn't have what I was looking for. I nicely asked ANNA who works at the flower department if they have white roses she said no we don't and I told her I would like to return these because they are rotten. She tells me I need to go to the cashier to return it. I stand in the cashier line and the cashier tells me you are not allowed to return that. I told her that I was never informed that I'm am not allowed to return roses. She tells me that I need to speak to a supervisor so I asked her to call the supervisor. Anna never told me when I said I was abt to return it that I was not allowed. The supervisor comes (Juana) and tells me I'm not allowed to return them and I said it's not fair that I have to pay for rotten roses, why are you guys trying to steal people's money then? She then asks me where I purchased it From and I said the vons on Glendale and she tells me to go return it back to them.... I said are you serious? Am I not at vons? Are you really going to make me go to the other location. She looks at Anna and rolls her eyes and says "just return it". I told both of them that I didn't appreciate their nasty attitude not their customer service. Do not buy flowers from vons nor go to this location. I will be calling the management to inform them of this type of treatment towards customers. read more

Bizarre experience today. After waiting out the panic buying, I finally went to the store. Waited patiently in the (expected) long line and was 3 customers away from checking out when checker Juana looked at me and started yelling and telling me I had cut and needed to go to back to the end of the line. It was so strange. I told her I had already waited through the line and wasn't doing it again but she kept yelling at me. I left her line and could overhear her telling the other customers that she wasn't going to let people cut like that. I realize that it's been a horribly stressful week in the grocery business, but this behavior was disturbing. I hope Vons is considering the mental health of its workers because clearly not everyone can handle this pressure. read more

I normally avoid posting petty reviews that probably no one will read or give a f!ck, but kinda, sorta need to vent this one out. Kid at the deli counter was just fucking rude. Idk if he was fiddling on his phone or some shit at the back but firstly, he seemed to have abandoned his station for quite some time and I literally waited ten minutes for this ass to emerge. Upon finally emerging, he asks me what I want and I ask for some chicken strips. To which a normal human being of a normal, sensible parentage would usually ask, "How many?" Apparently, he is deaf alongside just plain stupid and rude af and only heard the "chicken strips part". He literally looks at me with this irritated impatience and in a tone of even greater impatience goes, "What about it?" Literally, bro. Who tf talks to customers like that. I damn near slapped him silly from across the counter. Oh yeah, and that chicken was dry. Real dry. read more

Not a bad grocery store in a pinch. Inventory is pretty limited due to the store being fairly small, but other than that it works. I run here for one or two items because it's so close but rarely do a full blown shopping trip. Has a pretty decent produce section. read more

Tiny but tidy Vons for the La Crescenta set. They don't have as much as the full-sized Vons/Pavillions do, but it's never crowded and you'll be out of there in no time. Unlike my thug baggers at the Burbank Vons, the ones here are straight out of a Norman Rockwell print. Thank you, CV High. read more

This Vons was recently remodeled, so it's nice and new. However, it's pretty small and is organized differently than other Vons. Therefore, it's difficult to locate products in the aisles. And since it's small, there is limited product selection compared to other Vons. Staff is friendly though. tip - located in a plaza with other businesses such as CVS and Radio Shack. read more

I come here because it is close to my house and I want to support my son's school through eScrip. The people that work there are very nice and I like that it is near the CVS. My biggest beef with this Vons however are the lines. There always seems to be only one or two registers open, no self-service at all, and long lines. Once the lines were so long that I ended up putting all my groceries back and leaving. I went to Ralph's on Foothill instead. read more

I liked going to this vons even before the remodel... I can't stand the one on foothill in la canada. What I like: It's next to cvs, torta mexico (good for takeout, i prefer the one in tujunga next to in n out for eat-in), UPS, subway and radio shack...basically a shopping center full of stuff you sort of need when you don't think you do. (also has korean food, yum, and dry cleaners, so this shopping center is kinda...awesome. bad about it: the parking lot and entrance sucks. the big dips in the road suck. and because they're building the new retail space next to it, the 2nd entrance/exit is gone..so that..sucks. but what i like about shopping here. easy layout (i start in produce and go right towards meats). pretty friendly service, they always ask me if i need help, at least once, and it's not as half *ssed as other vons workers at other locations (looking at you---lcf vons). A nice selection of wines (I always see "older" men doing the 6 in a box deal and paying like 100$ and looking very happy with it. yummy breads, decently fresh produce (i prefer lotte for a lot of things, though). a new selection of organic-ish crap they're bringing in. and they always have random things i just stuff in my cart (yes, thanks for putting the oreos everywhere so i always want to stick them in my cart.) i never really have issues with the lines, there's usually like 4 open when i go, but i avoid lunchtime and certain moments on the weekend. And I think its nice when they carry bags for old people to their car. There are A LOT of old people in this shopping center, so be nice and drive slow. anyways, i'm kinda glad other people don't like it, because i do, and i prefer grocery shopping when its empty-ish. read more

I was so impressed with the bakery at this Vons on Verdugo. I live in Woodland Hills but was having a party in Montrose for my daughter. I knew what kind of cake I wanted but didn't have time to make the trip to order it so I called the bakery to see if they had what I had in mind. I spoke with the baker, we discussed what I wanted, and I asked her to design it. It was beautiful! My daughter absolutely loved it and so did I. Thank you, Katia! read more

Vons - Grocery Near Me - Montrose, California

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Does anyone work at this store? I can't get any service at anytime. I asked for a Starbucks canned coffee and they told me what aisle I needed to go to in order to find the can. I told them I spent 10 minutes looking for the coffee and no one would come with me to the aisle. I finally gave up and left the store coffeeless. Just a warning to other yelpers--don't show up at this Vons's if you need a caffeine fix. And see if you can find a map of aisles somewhere online to help you find what you need. My choice--go somewhere else and cut your losses. Note to Von's--it pays to hire people and see if you can get them to smile because you just lost my dollas. read more

This review is for the Vons in Montrose Ca. I am surprised that it has two starts. This store is the worst!! I would have given them a "0" or NO starts if I could. The box boys are rude and dumb! I was here just today and the idiot bagging my groceries put heavy cans on top of the bread. Then when I brought to his attention he gave an attitude! He acts like he owns the store!! Wake up buddy you work bagging groceries that is NOT a career. He should go back to school if he hates his job that much. He is mad at the world for choices he made in life. The manager lady young Armenian lady was nice, but the other guy Juan he is an asshole!! He walks around like he has a stick up his ass, does NOT greet paying customers. His focus should be on training for his box boys as well as the produce section. The produce is rotten half of the time, this store is gross. read more

You know it's bad if you have to write a review on a GROCERY STORE. Came to buy candy for the theater, and was met by a rude cashier by the name of Candy. Ironic. I watched as she greeted everyone in front of me with a happy cheery smile, but as I approached her, she greeted me with a flat "hi", and said nothing more, not even a "have a nice day". When you work in customer service, it's important to be consistent. Just because I'm not a middle aged upper class white woman of La Canada, doesn't mean I don't deserve respect. read more

I was nearby, so I decided to stop by Vons and pick up a few items. I then purchased my items and realized some things were charged incorrectly. The manager on duty was quick to solve the issue without hesitation. I wish I got his name, but he was a Hispanic man with glasses. Just wanted his efforts to be recognized & thank him for excellent customer service, so thank you for being a great representation of Vons! read more

I usually go there to buy my things but this time was exceptional , first i was help by the manager i think , he helped me alot then went to pay , there was cara and fransico that greeted me in a very friendly way and made my experience a very pleasant one , thank you for the amazing staff u have read more

I like this Vons as it's close to home. I like the meat and produce department - has organic items that I search for. Funny thing happened today, I was approached by a pretty girl in a pink dress and was handed a gold gift bag of free make-up goodies and was told it was a special promotion. I got excited until she showed one of the products and said it was half-off and was asking for $22. My heart sank then I was annoyed at being solicited in a grocery store. I handed back the bag and said "No, thanks." I brought it up to the store manager and they confirmed that was not allowed and would look into it. This type of thing happened before at a Whole Foods as well. Look, I just want to shop for groceries and don't need mall girls trying to sell me make-up in the pet supplies aisle. read more

This Vons is without a doubt the worst stocked grocery store in the area. Very limited brands, flavors, sizes...you name it. I have walked out empty-handed numerous times. I've lived in the neighborhood 30+ years but I'm officially done except for milk and eggs. read more

Don't ever shop at this market if you can avoid it. If you do shop here, purchase only a few items and write down or memorize the price of each. The cash registers are programmed to overcharge on many items. I was overcharged 50 cents on a bag of flour today. That's 25% of the total price, a big overcharge. This is not the fault of the check out clerk (who need a job and has to shut up to keep his job). That's the way the registers are programmed. This sort of overcharge has happened to me many times before at this market. Be careful. Avoid this market. read more

Even tho this store is smaller compared to other Vons's, I love it. It's so close by to me and the staff is so humble. Khoren the supervisor is so helpful! I had a problem with a different Vons and they couldn't help me out. He's very precise and neat and fast. He's one of the best employees there. Overall this store is clean and stocked with everything I need. Thank you for your service! read more

small store, recently remodeled but still seems dim, dirty, and disorganized. if they had a bakery or deli counter, i wouldn't use it. very limited inventory. if you have a large or specific shopping list, it may not get completed here. convenient in that it's a supermarket in a marketless area of montrose; dispensable if you can get somewhere else. read more

This is a very pretty store. However, they have a very limited selection and it is hard to get help. I sometimes can't find diapers in the right size or selections of meat. Good for little quick runs. read more

Great job on the Easter egg hunt for the kids today. It was well organized and the kids had a blast decorating the cookies. Keep up the good work Von's staff. We will definitely be back next year. read more

This place sucks!! Every time I come here I regret it. They never have what I need and the lines are ALWAYS long and slow cuz they never open enough registers. Workers are slow!!! Also, they're cheap with donations!! read more

This review is specifically for Shannon who works at produce department. She's such a delightful person! I was looking for a salad that the Vons in La Crescenta had sold out. I called the Montrose store and spoke to Shannon. She found the salads and I asked if she can hold them for me. I got there to pick up my salads, she brought them out from the back with a smile and even offered to go get a basket for me to carry the salads. We don't get that kind of customer service in any other supermarkets in the area. Thank you Shannon :) read more

Great Customer Service! All of the employees are super friendly. Small store but you get personal attention in a great community!

It's a small store which limits choices, however the three employees that helped me deserve the five stars. An early am trip to get a cup of coffee. I rarely drink it but when I do, I want it my way and they brew a decent blend at a decent price (and unbeknownst to me the 5th one is free). So, the self serve counter needed some freshening up, and making my coffee my way was not happening. I found Nick, an employee restocking on the bread isle and I asked him about some help while also apologizing for taking him off his task. He said, "Happy to help miss, customers first, you are the reason I have this job"! Unheard of! He accompanied me back to the coffee counter where we met Jennifer super helpful and so pleasant, who supplied me with the coffee sleeve, hazelnut creamer and Sweet'N Low I had requested. Even pulling a box of the sweetener of the store shelf as it was the brand I prefer (Equal & Splenda were available). How nice! And then to the register where I was helped by Edwin the cashier. He was so genuinely polite, friendly and very capable. Such a refresher to be treated this way! Way to go Nick, Jennifer and Edwin. Such a nice way to start my day! read more

My favorite vons! friendly staff and great layout of the wine and seasonal dept. Lines get kind of long though. I wish they had self checkout read more

I do not recommend shopping at this store. The manager, Isaac, is extremely rude and I get the feeling he does not know what he is doing there. Every time I ask him a question he gives me a dumbfound look and tells someone else to take care of it. I have on multiple occasions seen the lines at this store wrapped around the aisles because they do not have enough workers on duty. On more than one occasion I have seen old meat in the Meat Dept, expired dates on the shelves, and old fruit in the Produce Department. The only aisle I had any success on was aisle 9. A woman named Tara works on that aisle and she is one of the most efficient and friendly people I have spoken too at this store. She seems to be the only competent one working at this store. read more

I had the worst experience at this location. Waited in line for 11 minutes. And I was third in line at express check out! On top of that a cashier by the name of Teresa is the most condescending and rude person you could have representing a company. Not to mention she is also very slow, will not process your payment until she is done slowly bagging your items even tho you said you can do it yourself. I gave her the benefit of the doubt in regards to her slow pace but what happened during my transaction could not be dismissed. I purchased a bottle of wine and she asked me for my ID then proceeded to study it for about a good minute, acted like it was fake and then proceed to ask my friend for hers and did the same. (We're both 25) She went on checking us out and did not say anything else. She did not apologize for being rude or for having accused of us something we did not do. I left the register wanting to speak to a manager for her behavior but one could not be found, I was told. Don't get me wrong, I understand people need to be carded for alcohol. But why my friend, who was not purchasing it? Why act like my CA drivers license is fake somehow? Why not say anything else to the customer? Just plain rude customer service. And she was very rude to the lady in front of us but I'll leave it up to her add her two cents if she wants. read more