I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

Purchasing a vehicle here was effortless. Dare I say perfect!…read more Steven was professional and most importantly no haggling. The price was as advertised on CarGurus.com. As a matter of special note the location was voted number 1 best in 2022 by Car Gurus. See photo attached. Steven believes in No Hassle. Steven honored the Online price which if you have shopped vehicles online there are times when the price may be only a coy to get you in the car dealership. Sadly, that's just being honest based on my experience with online car sales. Steven took us on a tour of his special housed high-end cars, a stylish Bentley, several Lexus suvs, Toyota Tundra $80k, beautifully well maintained cars. Service was remarkable. Certain that if you have a car need, this auto dealership can meet your need. I highly recommend visiting.

I hate this place…read more The employees don't care about you or your time, the energy is low, the help is nearly non-existent. You'll wait for 45 min and the staff leaves the room and you have no idea why the desks are empty or where you are in line. No one greets you, no one seems to care why you came. And if you try calling, the agent will literally give you an attitude. Idk what's happening with Hertz because the people seem lifeless and so miserable. I'd rather watch paint dry. If you have another option, go there and avoid Hertz at Richardson, Texas. Oh! And make sure you take LOTS pictures of the car after returning it, they tried charging me $1,000 for "physical damage," the photos they used to accuse me literally showed debris, not even a dent. Terrible service

This company is running a legal fraud system. They will have you pay for a week, and then turn…read morearound and say you still owe money for that week, EVEN IF YOU HAVE RECEIPTS TO PROVE OTHERWISE (for Uber drivers specifically). Word of advice, RENT FROM THEIR COMPETITORS. They are running a legal scam company.

Maya and her team are AMAZING! They will work with you, make…read moresure you have a great experience and will go above and beyond to make sure you're happy!!!! Don't forget to ask them to help you with your auto insurance, even if you have a policy, they will help you look for a better deal.

Sam and the staff went above and beyond to make my wife and I happy with our purchase. We love our…read morenew 2016 Toyota Yaris. The only problem was it looked like a couple of the tires We're going to need replaced soon. When I brought this up to Sam, he made sure that new tires are on it at no charge to us before we finalized our purchase. They also took care of all registration paperwork and sent us the license plates in the mail. They also gave us free two years maintenance and oil change. One of the best experiences I've had getting a used car from a dealer.

Pastor Sam was great in helping me to purchase my used Toyota Camry. I have no intention of buying…read morea vehicle but he made it happened. Everything went wrong in trying to catch Uber from my house to Toyota of Richardson. But guess what? Pastor Sam paid for it for me to come to the dealership. Thank you so much Pastor Sam for your excellent and professional service. You are the BEST.

Bought a used car recently from them. These are snake oil salesmen. Especially some dude named…read moreJacob if I remember his name correctly. He is/was the manger or whatever. Kept interrupting my wife when we were trying to ask questions. Extremely arrogant too and told us he's a pro at this because he grew up in the car industry. Cool story bro but no one cares. The customer DOES care about how you talk to them and treat them. They will finesse every dime out of you and charge you for THEIR expenses which is ridiculous so do not fall for it. Pro tip: do NOT under any circumstance tell them how much of a monthly payment you would be ok with. This is a tactic dealerships use to squeeze every dollar out of you without negotiating the price. Last thing: they told me they would take an outside lender for a loan, but when we were trying to buy, Jacob the douche told me that they don't and only use their bank of choice or whatever. STAY AWAY. you'll thank me later

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.