I've used VK for a few plumbing issues in my home and the work has always been done well and at a fair price. However, when I had trouble with a toilet in my rental unit - where there is only one bathroom - resolving the problem was a more pressing issue. First, it was just a small leak. The plumber looked at it and though it could be fixed with the replacement of some internal parts. However, while searching for the parts, three things happened: (1) the leak became more pronounced, (2) the water shut-off valve froze and (3) we found out that the toilet was an unusual model made by Toto 20 years ago and the replacement parts weren't immediately available. I decided my tenant needed a toilet that worked and I needed to avoid a flood in this upper unit as the leak, if not contained, would have caused damage below it. I needed a new toilet, but it had to be a one-piece that would fit under an existing tiled counter. We found one and I thought we could do it the next day, but VK showed up late in the afternoon with the new unit and spent the next few hours, until nearly 10 pm, getting the old one out (no easy feat) and getting the new one in and working. Oh, and to make things worse, the water shut off valve broke and it had to be replaced before they could put the new toilet in, which necessitated turning the water off to the whole unit. This was a headache and inconvenience for everyone, but it all got done and all working that evening. I really appreciated the late-night service and how they cleaned everything up very nicely before leaving. My tenant was happy which means I'm happy too. At the end of the day, the price for the new toilet, new water shut-off valve and all labor/installation was a very fair price. read more