I had an issue with my AC not cooling and reached out to request someone to come out to take a look. From the initial phone call with Jeanette, to the technician coming out (same day!) the customer service has been top notch. Oscar answered all my questions about the issue with the AC unit and what was broken and options for repair. Knowing that the coming week had a heat wave in the forecast I was hopeful that the fix could happen quickly. Not even 3 days later they called to schedule a repair for end of week. They also provided an arrival time and showed up early! Freddy C and Renee came out and worked diligently to install a new AC and went the extra mile to trim some shrubs to make enough space for the outside unit. They were polite and considerate as I was working from home during the install. Later that day after they left I had to call to ask someone to come back because I was experiencing an issue with the auto shut off and Albert (? sorry if I got that wrong) answered and scheduled time for someone to come the next day. Not even 10 minutes later I got a call back from Albert and he said someone would be there in 30 minutes to take a look. Oscar came back and was able to fix the issue quickly. He was once again extremely professional and took the time to explain to me the issue and what he did to fix it. These guys work super hard and provided A+ service. I highly recommend. read more

Response Time Job completion Customer Service All 5 Stars, I'd hire them again.................... read more

Nick and Joey came to inspect a water leak in my ceiling and discovered some mold. They promptly recommended a restoration company to remediate the mold situation and they also did not charge me for their inspection. Very courteous and helpful! read more

Once again I called and asked for Oscar to tune up my AC and address a dripping problem. He was very thorough and gave the same. Great job as last time. Calls on a Sunday and had him come out Monday morning. Highly recommend this company as well as Oscar read more

Louis & Jesus were super fast & super professional fixing my clogged master bath drain & advising me on how to clear the stopper in the future. read more

We had a great experience with Miguel from Stephen's Plumbing. He first came out to investigate and quickly identified a pinhole leak. We then scheduled a temporary repair, followed by the permanent fix, and Miguel was there for all three visits. Throughout the entire process, he was friendly, approachable, knowledgeable, and professional. He took the time to explain everything clearly and made us feel confident that the job was being handled correctly. It's not often you come across someone who is consistently courteous and reliable from start to finish. Big kudos to Miguel for his excellent work and outstanding customer service. We truly appreciate everything he did and highly recommend him and the company overall. read more

We used Stephens Plumbing to install a new heat pump at our home. From the initial estimate to final completion, we were extremely happy with the work, attention, and knowledge that the technicians showed (especially Freddy and his team with the installation, Oscar for the initial estimate, and Ingrid with coordination). I was not at home during the installation, and the technicians all kept me informed of the progress through multiple calls (and even video calls). Every question was answered promptly and professionally, and they also helped educate me on how heat pumps worked. The estimate was in line (if not slightly less) than the other 4 estimates I received. read more

Miguel was on time and very professional. Did a great job. Unclogged kitchen sink and verified no leaks

I had a gas pipe break that went under my front yard (meter at street). Stephens plumbing was quick to come and talk me through the process. On the day of work both Jose C and Galan were efficient, didn't waste time and finished the job is 3 days vs the week I was quoted. They were both extremely professional and went above and beyond when I asked them multiple questions. They are both very friendly guys and made the whole experience as pleasant as it could be. I have used Stephens plumping before but now they will always be my go to. read more

Freddy did an amazing job explaining the issues with my pipes even drawing a picture to help me better understand the issues. He did not try to upsell me and I really appreciated his honesty and courtesy. My wait time for service was less than one hour which was super nice. I would happily recommend Steve's plumbing. Great value for the cost. read more

Called for an urgent repair in one of my rental units. The person over the phone was friendly and able to dispatch someone to the property promptly. The front desk manager who helped me Janet, was attentive and understanding of my needs. I live a drive away from the property and I needed to address the issue immediately. She put me at ease assuring I made the right call. When I met the serviceman he was friendly & professional. He throughly explained the work he was going to do before he moved forward. I appreciate the cost as I imagined it'd be a lot more to work on urgently plumbing request. I would definitely be using their services again in the future. read more

I cannot speak highly enough of Stephens Plumbing! Last week, the Gas Co. turned off my gas because they detected a leak. I called Stephens and they had a plumber out to inspect the next day. Repair work began a few days later, and a job that was estimated to take a week to complete was done in three days thanks to the hard work of Jose C. and Galan! They were punctual, extremely polite, and maintained communication with me while I was at work. I won't hesitate to call Stephens Plumbing again the next time I need plumbing services. Thank you, Jose and Galan! read more

Marshalls came by today and installed a new flapper assembly and install three bidet units. Marshalls was very cordial and a pleasure to work with. I have used the company several times over the years. read more

Luis and Michael was great at fixing the issues with my laundry vent. Came back to fix the second time after another issue came up. Luis called the entire squad to show up to make sure to address the problem completely. Very happy with results and would use them again for future projects or issues that arise. read more

When our shower drain plugged and my own snake efforts did not solve the problem, Stephens Plumbing responded over the weekend to help solve the issue fast. Luis came on a Sunday and within 15 minutes had cleared the issue and restored our shower tub to full working order. This is probably the 5th or 6th time emergency have used Stephens Plumbing and always satisfied with their work. We'll call them again when we have plumbing needs. read more

I can pretty confidently say that Stephens is my go-to for HVAC needs (I haven't needed plumbing support). Oscar came out to look at my furnace a couple of months ago, and saved me a bunch of money. Another company had recommended I get a new furnace, so I had called Stephens for a second opinion. When inspecting it, Oscar thought the issue was fixable. He could describe to me what my furnace was trying to do and accurately predicted what it would do next. He ended up replacing a part and it fixed my furnace! He told me I could replace the furnace itself ($$$), but really didn't need to - it works, and he's seen ones in worse shape than mine continuing to run well. He gave me some tips to ensure it continues to run well, answered all my questions, didn't pressure me to buy anything, and just all around seemed like a really knowledgeable guy. I called Stephens again, yesterday, since one of my bathroom fans was running, but it wasn't sucking any moisture out. Oscar came out again, inspected, and essentially cleaned my fan :facepalm:, again telling me it was still running pretty well, explained my options if I did want to replace it, but didn't pressure me into buying anything new. Definitely recommend Stephens, they've been able to get someone to my place quickly, Oscar has always come with booties (I have a "no shoes inside" home, so this is huge), super respectful and knowledgeable. Really happy to have found a team I feel I can trust read more

Thank you Williams and Stephens Plumbing. You were able to fix our bathroom sink without taking the sink apart. I appreciate the ladies at the office Engrid who listened to my concerns with the beginning of the project and were able to fix everything and provide a detail invoice & receipt. read more

I have been using Stephen's Plumbing for several years. They are always quick to respond to any issue. Most of the time I have gotten same day estimates. Their technicians are excellent!!! Miguel recently replaced my gas line and he and his team did an amazing job. He took the time to check all the lines and I feel safe knowing everything is working correctly. The following week Freddy came out to install a new gas furnace. He let me know exactly what would happen at each step of the job. He was very helpful and answered all my questions. Both jobs look great and the area was cleaned up after the work was complete. I feel that each job was priced fairly. I will continue to call Stephen's plumbing when plumbing or heating issues come up. read more

Poncho gave a very honest and thorough diagnostic of our furnace. Would definitely recommend!

As usual, Stephens resolved my plumbing issue easily and to my complete satisfaction. I had a new refrigerator delivered today and there was an issue with the water valve. The installation company would not install my refrigerator until the issue was resolved. Stephens was able to send Jose Galan and Jesus out very quickly. They were able to come to my residence in little time and and resolved the issue within hours. Consequently I am able to have my new refrigerated connected in just a few days. Jose Galan and Jesse were patient, kind and knowledgeable. They knew what was needed and the issue was resolved. No matter what type of plumbing or HVAC issue I have, I will call Stephens. Thank you! read more

We had a great experience with William installing our water softener system. He was incredibly patient, professional, and detail-oriented throughout the entire installation process. William took the time to make sure everything was installed correctly and working perfectly. He also answered all of our questions and explained how to use and maintain the system in a way that was easy to understand. We really appreciate his dedication and hard work. read more

We just had our air conditioning unit worked on to reconnect 4 ducts that had been closed off by our previous remodel that we had done a few years ago, which was causing problems to our A/C unit now. The Technicians Omar and Oscar were awesome!!! They did a fabulous job and were very professional. I will definitely be using this business for any future work I need done. read more

Oscar was very helpful in fixing our leaky A/C today. He was prompt, efficient, and friendly. Since it was a follow up from our annual A/C maintenance service, he charged us nothing! I always know I can count on Stephens with HVAC issues and plumbing problems. Thank you! read more

The plumber quoted me $412.5 w/tax for the handle and the flusher parts! Absolutely highway robbery!! He stated that those were his companies prices!! He was pretended that it was a complicated job in order to justify the price. Avoid this company and their nonsense!! read more

I had a pin hole leak behind a stucco wall. Luis came and quickly diagnosed the issue and fixed it efficiently and promptly. I appreciate their willingness to price match. I've used Stephen's before and this was definitely one of the faster jobs. Glad I was able to rely on a local business. Job well done. read more

Luis came out and did a great job in clearing out the clogs in our upstairs bathroom. Went right to work and cleaned up afterwords too. Really appreciate it. read more

I was having issues with my tankless water heater not turning on. Stephen's sent out technician Williams. He was very knowledgeable and explained the troubleshooting process. He ended up taking the water heater apart, cleaned internal parts of dust, and flushed the water heater. It's been working great ever since. Thanks Williams! read more

Stephens Plumbing - Descaler used. Worked well. - Plumbing Near Me - San Pedro, California

From start to finish, I had a great experience with Stephens. I reached out via Yelp to get an inspection and estimate for a broken heater in my home. The inspectors showed up the very next day, and they were very forthcoming that my heater needed to be fully replaced and that repairs would just be a money pit. They gave me an estimate that was lower than other vendors. I was able to book a day for them to come out and replace the heater within just a couple days. The day of the installation, Freddie and Eric showed up promptly and worked quickly, efficiently and in a very clean way. They explained each step of the process and kept the work area very tidy. They were done quickly and spent time making sure everything was fully functional. During the process I was regularly in touch with the office. The office staff, especially Jeanette, were super responsive and helpful. I would not hesitate to use Stephens for any future home services. I was really impressed with them. read more

Oscar our technician was amazing. He was on time and very detailed with the work he performed. He was very clean and picked up after himself. We very satisfied and will be doing business with this company and Oscar again. read more

Third updated review. I just love this company. Oscar came out to inspect a crushed duct and to apply some sealant on a unit. He came out, applied the sealant, checked out the duct, and then even removed some blockage on another vent while he was here. Oscar is always so nice when he gets here, even had a great fun conversation with my kids. I also really like that Ryan is so responsive to emails, not every company will operate that way. I just really trust Ryan and the office to be responsive and send out people for what I need. read more

I was looking for someone to help clean an old gas floor furnace. After checking around with a few different heating companies I realized this is not something many will do anymore. I found Stephen's and they quickly provided a reasonable quote and set up an appointment. Oscar came and quickly identified everything the gas company had told me about and cleaned both my floor and wall furnace. Oscar was great communicating everything and answered any questions I had. Will definitely be keeping Stephen's in mind for any future work that needs to be done! read more

Stephen's Plumbing was great! I had called another company before them, and they recommended services far beyond what was actually needed for the repair. Stephen's was honest, reasonably priced, and got straight to the issue. Their technician, Poncho, was extremely friendly, highly knowledgeable, and fixed the problem within minutes. I was very happy with the service and will definitely be using them again in the future. read more

So, I was in a time bind. I needed HVAC inspected/repaired as well as water heater installed in a small space all before this weekend. I have used Stephens Plumbing a couple of years ago, so I messaged through Yelp directly for assistance late yesterday. Even though I didn't get a confirmation before their phones closed at 4:30pm last night, They sent out both an HVAC technician, Poncho, and plumber, Jesus, this morning. Both arrived "on time" and they got everything that I needed done. I am more than over the moon that both issues that I was so worried about got DONE! Thank you Poncho, Jesus, and Stephens Plumbing for coming through for me today. I will be able to get some sleep tonight knowing that these issues were resolved today. read more

They arrived within an hour of my call which was great. The plumber was polite and fixed my leaking faucet in about 20 minutes. However the leak came back exactly one week later. They did return to fix it again under their warranty but it was frustrating to have to take another morning off work. Good for emergencies but I'm not confident in the long term quality. read more

Thank you to Williams ! I needed a new toilet and he came out to check mine out and give me some ideas on an affordable replacement. He came back same day and got the job done quickly. Appreciate the great service. read more

Prompt, honest and friendly. Luis took great care of our repairs for our water heater. I highly recommend him and Stephen's plumbing Service read more

I had Stephens come out in February to install a new kitchen faucet that I had bought prior to setting up the appt and to unlock my garbage disposal blades. The gentleman also changed out the hot water shut off valve ... They charged me $685 for like an hr long job. Asked for a majority of my money back, he was old ly offering me $150 off my bill.. Still disputing this bill with them ! read more

I had a VERY DISAPPOINTING experience with Stephen's Plumbing. They were late for our scheduled appointment, which already started things off POORLY and showed a LACK OF RESPECT for customers' time. After the visit, I was told I would receive a quote, but I had to call FOUR DAYS in a row just to follow up. Each time there was NO UPDATE OR COMMUNICATION. What's even more frustrating is that the quote was only prepared while I was on the phone with them after repeatedly calling. This level of DISORGANIZATION and LACK OF FOLLOW-THROUGH is EXTREMELY UNPROFESSIONAL. They clearly don't respect your time and expect customers to do all the follow-up themselves. Good communication and reliability are the BARE MINIMUM for a service business, and unfortunately this company FAILED on both. Based on this experience, I will never consider using them. I honestly don't understand how they have such good reviews given the service I received. read more

Oscar came out the day after I yelp requested (at night). The company set up an appointment quickly around 8am and was flexible with my schedule. They offered multiple windows and I chose the one best suited for me. They called 30 min prior to arrival. Oscar was nice, efficient, and helpful! He checked out our ac and furnace unit after I told him no cool air was coming out. He even replaced our air filter and gave tips for if it happens again. We were charged $160 for the service, totally worth it! Currently enjoying the cool air during this heat wave!:) read more

Amazing experience servicing our water heater. Luis was quick, diligent and offered us a discount for the routine maintenance work.