I bought the service in December 2025. the panel was not operable and the sensors fell off of the doors and windows. I had the tech come back to replace the panel but instead he replaced it with a door cam and charged us $335 for service and hardware I did not want. When I challenged the charge I was ignored. I called again and was on hold for 75 minutes to simply explain the problem and schedule a tech again. They tried to charges $100 for the visit. I had that waived. If this is not resolved tomorrow. I will cancel the service. This company is quick to install and charge but Horrible otherwise read more

Jake Roga told us he would cover the transfer fee for our Vivint equipment because we were about to move into a new house and were hesitant to purchase the system knowing we'd need to transfer it within a month. When it came time to transfer the equipment, he told us he would only cover the fee if we gave him a referral -- specifically someone he could try to sell to in person. That condition was never mentioned beforehand. We also tipped him $100 during the installation, which would have more than covered the transfer fee itself. On top of that, the original quote he gave us was over $4,000, but we later found out we were able to purchase the same setup for a little over $1,000. Just sharing our experience so others can make an informed decision. read more

I just tried to cancel viva t because the product has never worked after multiple service calls. I was told I could cancel until this month. I had to keep paying even though we took all their products down. I called this date to cancel and we were on the phone for 30 minutes getting put on hold, argued with about cancelling and being switched to other people. We were so frustrated and angry only to find out they keep billing you for 30 days after you cancel. DO NOT use this service. It is so BAD and they trap you. read more

Just found out that I have to pay 2212 just to get them to come out and remove all this garbage so I am stuck. Do not sign your contract until everything is installed AND WORKING. And make sure they stick by this and if they do not go to ADT. read more

they applied for line of credit with a credit card company misleading me to think the credit was through them. charged more than quoted trued to max out the total amount the company approved gave me a system that does not work cameras have static door bell buzzing through entire house refused to cancel though I request in the trial period allotted because they already got their money from the credit company. the cameras do not detect animals how is it smart but doesn't detect animals. customer service is in another country and though they are kind they don't know they just read a script. I had a tech come to my house 10 times in 7 Monthe still alarm not working properly now they say I had the system too long I can't get a refund but I request one since first week, their tactic was to stall me by asking for a chance to fix it first well that has to be next time I'm off from work right, then say oh sorry your outside your date to cancel. please do not fall for this. don't use the service. I wish I read reviews first. read more

Had security system installed on March 20, all sensors working with exception of motion sensor in garage. Do everything to try and get it to detect motion nothing. Reinstalled to over door in garage again surprise nothing still contact Vivint customer service to request refund for equipment. Get transferred around to five different people. They want me to help them troubleshoot their equipment. I purchased for $7.99 per month that if I had issue with their equipment someone would come out and fix any problem. April 7 contacted customer service and informed they that they have until Thursday to have a representative contact me or service will be cancelled here it is Wednesday and nothing and their equipment is not cheap. It is really expensive. Do believe all the 5 star reviews for their service. Better getting a guard dog don't be fooled by their lies of the best service in the business. Wish I had checked Yelp reviews prior to contact them. read more

Customer service is so terrible. Constant run around. Inefficient. Redundant and not helpful. You would have thought that with all the negative reviews here they would have tried to improve customer support but it's still atrocious. I've wasted hours of my life just spinning in circles with agent after agent getting conflicting messages and little progress. The camera is good. The equipment is fine. Too bad they can't provide decent service. Update! After 12 times trying to have the problem resolved with customer support they are charging me $99 for a tech visit. Beware of these hidden charges. read more

Poor quality customer service. They get you in an expensive contract, then their alarm service does not work: the email they give you to write complaints will block you. read more

Vivint - I was asked to email Vivint when I posted my ad. This is the response when I sent my email. - Security Systems Near Me

There systems is mostly offline you have to call them at least 3 times throughout the day. They would transfer you to so many different people. You have to be on hold almost 2 hours with them. To add on , to get someone to come out they will focus on selling you more equipment. Shamelessly Vivint smdh read more

Nobody showed for my installation today. I called to find out what happened. I got to talk to an apathetic customer service rep who said my appointment was canceled by THEM a few days ago because they "were never gonna be able to fulfill it because they don't have enough service technicians today". When I asked why No one bothered to call me to let me know they canceled it so I didn't waste my whole day waiting I was provided with lackluster responses deflecting the problem back to me.... Because somehow I requested a day that is "always too busy"?!! When I set up service, I spent over an hour on the phone with lori. She didn't make any mention of the day I was requesting is being too busy. She simply took my money and made an appointment. Zero accountability. Apathetic and dysfunctional employees. The man, I was speaking to claims to be the only supervisor. Offered nothing to make it right showed zero interest in fixing anything took zero accountability. He actually became frustrated with me for not accepting his BS excuses of they don't have enough field techs.... When my real big frustration is, nobody even bothered to call me to tell me they canceled my appointment. He didn't give a care in the world that I had wasted my afternoon, waiting for their service tech. What a waste of a day. read more

Company goes door to door and does not respect no soliciting signs! Also comes to your door at 8:00 pm!! Extremely unprofessional and disrespectful! read more

Cameras are great, nice and clear. Cannot give a 5 star due to being put into a 5 year contract, and on thier website it says no contracts as you see in the picture below. Then they won't let you out of the contract by doing the following.... Vivants customer service is horrible. The times I call to ask questions regarding my long 5 year contract and canceling it I get the run around. First person I speak with, didn't know how to tell me what the balance or payments were, took 15 minutes to figure out what I was looking for. Then transfers me to loyalty to talk about canceling, put me on hold for 10 minutes then comes back saying they are really busy and puts me on hold for another 15 minutes. Then it sounded like they were picking up the phone I got hung up on. Now mind you, I have tried to call multiple times, and this happens every time. The Last time it was 60 minutes then got hung up on Now I am starting to think this is there way to make the customer so frustrated that they just say forget it. Who has time to keep doing this over and over again. read more

Vivint - Security Systems Near Me

Crooks. Not honest sales people. I stay away but the technology is pretty good. Beware.

I wish I could give a zero cause this service is the WORST! Not only that, but customer service is so disfunctional to get the service canceled or to even get the "trial period" canceled. It's been well over a year since I've canceled and returned the equipment, and I am still being harassed about the service. Save yourself the headache and get a Ring camera or anything else. Stay FAR away from this company! read more

If there would be a zero star I would give it. It's a scam kind of a Company. They promise and never deliver. They promised a credit, gave bunch of excuses why it hasn't been applied and every person said they would take care of it and now my account is disconnected. They keep saying they will fix it and call back and never do. Be Aware! read more

Please do not get Vivint! We decided to continue Vivint service from previous owners but that was a big mistake! Their security system is fake. Some examples- I had armed the house and an error happened on Vivints system and the door got unlocked on its own (the app got jammed and i could not lock the door). I called Vivint for help and they said they cannot do anything since they need an adult to be at home for them to come and help. Another instance- we opened the backyard door (and went out) while house was armed and the alarm kept ringing and we couldn't hear it. Guess what- nothing happened, no one came! This made me realize the security is fake. I decided to cancel it but they kept charging for 2 extra months. After many hours on phone with customer service they agreed to refund me the 2 extra months charged. Its been over 1.5 years and these liars have not yet refunded the charges. Every time i call they say the check is being mailed but nothing arrives. Please avoid this painful situation and save your time and go with any other security company but not Vivint! read more

For first time the Company contacted me after I Called to cancel several times. Finally after I made those reviews the contact me to try to convince me. I want to cancel. The after an hour of chit chat the answer that I need to pay more than $4,000 for devices that cost less than $1,000. And some of them they never installed read more

Recently our thermostat has been working very poorly. It doesn't keep the temperature correctly and it stopped syncing with our phones. Today, a tech came by and made things worse than before he came. When I called to get it resolved, your rep Gina was extremely rude and unhelpful. She asked me the same questions 3 times and then had the nerve to ask me why I let the tech leave if he hadn't finished the job. I told her 3 times, that he told us it was working before he left. After he left it wasn't. If you want a system that doesn't work correctly and want to fight like heck to get it to work. go ahead and use this company. Otherwise, contact their competitors. read more

If I could give it zero stars I would. The system hasn't work in weeks. The app is so slow, never works when I actually want or need to check the feed. Do not recommend this to anyone. Save your money you're better off getting a home security camera at Best Buy or something and manage it yourself read more

Not a company that honors what they promise! Even with proof! I have wasted so much time and energy trying to get an outdoor security camera that I was told was included in my package. When I initially was speaking to the sales rep to start services, I told him I wanted the outdoor security camera included and he gave me two pricing options, $1,300 for a tech to install, or $450 for the DIY and I install myself. I took the second option because I am handy enough and it was a great savings. I receive my package of security system items and noticed the outdoor security camera I wanted was not there. I called Vivint and was transferred to the wrong department 3 different times and each time was a 20 minute hold. They were going to have to transfer me again and they told me it would be about another 20 minute hold time. At that point I had to hang up and call back the next day as I couldn't hold any longer. The next day I call back and the same thing happens!!! Transferred incorrectly 3 different times with about a 20 minute hold time each time! At this point I was furious. Why can't anyone help me and get me to the right place?! Finally I spoke to someone who was able to help me. I told her I did not receive the outdoor camera I was told was included in what I ordered. She then told me the outdoor security camera isn't included in the DIY package. Gave me pricing options for packages with the outdoor security camera. She said she had to reach out to the rep to see what he offered me. She wasn't able to reach him by phone so she sent him an email to get back to her and said she would get back to me once he responded. She also gave me his info. A couple days had past and I never received a call back. I emailed the sales rep that sold me the system. Two days passed and never received a response back so I called and left him a voicemail. Another two days passed and never received a call back. (Apparently they don't care about they customers). I called the main Vivint number and complained that the rep wouldn't respond to any of my attempts to contact him regarding the matter. The customer service rep I was speaking to said they could pull the phone call and if he promised me the outdoor security camera they would honor it. They said I should receive a call back in 24-48 hours with the results. So....6 days later, nothing! so I had to call back to get the status. The rep I was now speaking to said it didn't appear that the call was pulled yet like they said it would be so this rep put in another request, again said it would take another 24-48 hours. 48 hours passed and again, you guessed it, nothing! So I called back and they asked for another 24 hours and they would get back to me. Finally, the I get a call regarding the call they pulled and they said, while the sales rep didn't say the outdoor security camera wasn't included in what he quoted me, they wouldn't honor it since he didn't actually say it was. So they sent me the call for me to listen to. This is how the call went... we talked about what I wanted, doorbell camera, sensors, outdoor camera, and motion detector. He then said "for the for the option the total cost of the equipment with the backyard camera you looking at $1,300....then your other option is the DIY which you do yourself, in which case says we can do the sensors and everything else and reduce down the cost to around $450..." Now to me, when someone tells you it includes the sensors and everything else, that means everything you just spoke about is included. "Everything else" is all encompassing and apparently Vivint doesn't want to recognize that. On my last phone call with them on 2/17/21, I told them all I want is what I was promised. I asked how much is the outdoor camera, they said the camera was $399 plus a $200 installation. I said OK I shouldn't have to be a loss here because you're not giving me something that I was promised, if I get the camera then you guys should be able to cover the $200 installation. He goes to talk to his manager and says and we can get it down to $125 for installation for you if you want to buy the camera. I told him absolutely not! The fact that I'm going to pay $400 on something that I should have already received, and you're not going to fully cover the cost of installation is absolutely ridiculous. That's not even half of what I'm about to pay. So I declined and as soon as I am out of contract I am switching to another company that actually cares about their customers and honors what they tell them. Vivint has wasted so much of my time! This whole situation has been tiresome, frustrating, and ridiculous. Do yourself a favor, go elsewhere for your security system needs! read more

Vivint - Security Systems Near Me

We were heading home and about a block from our house when we received a Ring alert that someone was at our door. As we pulled up to our house, I watched one of the two men try our front door handle to see if it was open. When we got out of the car, they both seemed nervous and said they were with Vivint and "were in the area" selling solar panels. We asked for a brochure and all they had with them was the business card of someone from their office. We have two posted signs that state "No solicitation". I'm not interested in buying solar panels from a company with terrible reviews or in talking with people who just tried to see if our front door was unlocked. Our Ring was not set up to detect continual motion, so I don't have the attempt to open our front door on tape, but it is set up now. read more

So, we were trying to get rid of our current security company, Accurate, who has lost my family's trust due to their shady business practices. I was assured that Vivint was the way to go by their sales team, I paid my deposit and made an appointment. They never showed up for the 8am-NOON window. I called back to hear an automated message telling me that my appointment window was changed from 9am-1pm. Mind you, my wife and I both took time off of work for this install, which we were pretty excited for. They never showed up. Their lax attitude on the phone was super annoying and they inspired ZERO confidence in their services. What if this was an emergency situation. This is how they respond? I cancelled the install and currently searching for alternatives. As you can tell..I'm PISSED! read more

Vivint customer and technical support is designed to force you to pay for basic resets and lock you into contracts if you purchase a home with their system installed but do not have the prior account holder's access code. Even if the prior owner's account is closed they will tell you your only option is to get the security code from them or pay for a new contract, they refuse to provide a basic factory reset. AVOID this product! read more

I called and no resolution just offer to resign up this company is terrible. They will not resolve issue even after contract is over Do not sign up read more

Having been with ADT for probably over a decade, I grew tired of some of the issues with their equipment, and especially with their upgrades and installation. But ADT is a different story. At least they try to work it out, with tangible results. But, In looking for an option, something new, I called Vivint. After all, they are shown on line as being a direct competitor with ADT, have really good cameras, but in reading some of the negative reviews I was a bit cautious, but I explored this option anyway. I called and spoke with one of their sales Reps, whose name I did retain just in case. He seems to be a nice guy, and mixed info with stories and established a comfort zone. But then again for example, so do many used car salespeople. We went over the needs of a system, but already having one, I had a good idea of what I needed. He referred to a view of my home, presumably from a map app., and made claims about cameras that were kind of hard to agree with, as with angles of walls, one camera does not fit all. We went over motion detectors, cameras, and every now and then because I was I suppose, such a great or nice person or something along those lines, he would sweeten the pot, like free water sensors etc. When I asked about the pricing he said that would all be provided with the package. A verbal mystery I suppose. I had my concerns and said that I was not going to agree to anything until I discussed it with someone here, to actually go over my ideas/concerns. But the pricing was verbally I'll say, "avoided" until at the end of the conversation, I was sent the agreement to sign. I said I would wait and arranged for a tech to come a few days later to go over things, and if anything changed, he would provide a new contract. Oh yes, you can finance everything over 60 months so no worries......right? On a related note, when any alarm company claims that they will have police or fire rolling right away for your alarm, well unless you live in a small or very calm place with a bored first responder force, that is simply for the most part, not true. A burglar alarm is a very low priority call, and here in California where property crime no longer matters or so it seems, they get to it, when and even if they get to it. Again some slower towns may have a different experience, but overall, a burglar alarm is way down there on the things to do list. Fire alarms may be a different story, don't know about that so much. In this current situation, the police are often hours or hopefully minutes away, when seconds count. Reality can suck my fellow homeowners. Back to the issue at hand. When I read the contract proposal, sticker shock set in and I did not with to spend the high dollar amount, financed or not. It would be smarter in my case, to fix what I had, and put up with it. I texted the salesman and indicated that I would not be going any farther, (I didn't sign or agree to any sale) and to please cancel my appointment with the tech. By the way, they owed me the $50.00 fee, fully refundable in the event of a cancellation. We shall see. After a couple of days without seeing or hearing anything about the cancellation, I called their cancellation department and spoke to a rep there. After offering to lower the price, he finally acknowledged the cancellation and said my refund would take place in a few days. OK, we shall see. On the day before the scheduled but canceled tech appointment, and after I received several texts and e-mails asking if I was excited about Vivint (By now I was anything but excited) he asked if the installation time was still good. I was very clear, without killing the messenger so to speak, that now I understood their bad reviews, and could not believe that this was not a sales tactic, which was at this point insulting, or at the very least poor communication on several levels in these high tech times. He said he would cancel the order. We shall see. It is too bad they play their sales in this way. I think their cameras are nice. Great cameras or not, it is too bad they have people that play these kind of sales games. And if this is not a tactic, well they need work on their communication systems. Work on that Vivint. But in any event, I won't be back. Decorative good quality security doors, a dog and good neighbors are some ways to deter crime, Lock your backyard gate (s) and don't leave your garage door open when you are not in or near your garage, no matter how much you wish to show off your car or perhaps your safe. An alarm with an exterior siren is a good deterrent as are cameras. Finding the right company for that is, as I have learned, not so easy as one would think. read more

If you get into a service contract with Vivint security it will take you over two hours to cancel the service. I know because I am currently on hold with them after a maddening series of hand-offs. Worst customer service of my life. I asked to speak to a manager and they hung up on me. I have been a customer with them for many years and am being treated like a standby passenger flying on Christmas Eve: irrelevant. read more

I had an equipment issue, specifically with an exterior camera. It was an issue I thought previously resolved and led to some frustration on my part. An Initial miscommunication with the tech assist over the phone eventually led to a Ms. Maria Voeks from executive resolutions contacting me to follow up on my issue. Outstanding support, great customer service, and I walked away feeling like a valued customer. She maintained contact with me throughout this process and made several follow up calls after the issue was resolved. She arranged for Jeff A. and Cameron Mitchell to come to our home and troubleshoot an intermittent fault, they both are two of the best technicians I have had troubleshoot any technical issues in our home. They ran down a software issue, replaced suspect cables, and replaced a monitor. I would trust both these gentlemen to troubleshoot and repair our home security system and highly recommend them to do your Vivint install. I plan on upgrading by adding some smart home features and will be contacting this team for their support. read more

This is the worst company I've ever dealt with. They are unorganized and do not follow California state laws. They put me at a huge risk when they turned on audio in my business and refused to turn it off!!!!! That's a huge violation of privacy. I will never use this security service!!! Beware!!!!! Vivint responded to this review with... call us... No! I will not spend another second of my time on the phone with incompetent employees. I have never spoken with anyone competent. Literally, everyone I talk to says something different. I will NEVER do business with Vivint again! And I will tell everyone I know to beware of this company!! Vivint is the worst!!!! read more

I have had nothing but problem with them. They are aggressive about getting paid but refuse to resolve issue. I am switch company asap. they will call you 4 an hour if your payment is a day late but they wont return call to resolve service. problem and the customer service people are rude and don't call back when they say they will and they are getting worst as time pass I been with them 15 months and they start out okay and every time I deal with them they get worst so time to change company and it is costly to switch so I have consider option and it is time to go. they are super nice to get your business but once they get it they are horrible so avoid them. you invest allot of money in equipment and don't deserve to be treat horrible by them. so go else where. read more

Worthless. You will spend at least $1500 to purchase equipment that can't be used if you ever end the contract ... $5 a month monitoring fee for each camera - which I still don't know what the heck that does. App is horrible - buffers all the time. 20 sec clips only if video . If you watching an event it likely won't be recorded . No one picks up the phone. You are basically paying for a 'fancy' smart hub that looks nice in the house . In today's error where there are so many other options for monitoring device - vivint is failing tremendously. I mean seriously at least offer customers a discount to upgrade equipment !! read more

When we agreed to allow Vivint to place solar panels on our roof, we were told that the panels were theirs and they would maintain them. In return we would get a new roof and use the energy we produced at 24 cents per kilowatt hour, any extra energy that was left over would then be sold to the grid. Sounds good doesn't it... Not really... What we where not told is that we pay for our production, which is way more than we use. They can't tell us what our usage is. At the end of the year we will get credits back from SDG&E. After talking to SDG&E our credits will never make up for the amount we paying now per month. We can't really talk to anyone, all customer service is off shore, you can't get the same answer twice. Our sales person will not return messages. I have never been so upset and stressed out. Our SDG&E bill was normally $200.00 per month on level pay. With Vivint it's about $420.00 per month. We have completely remodeled our home, new heating/air, windows with new energy efficient appliances and new insulation. If it was explained to us that we would be paying over $400.00 a month for the production of our panels would not have signed up..Please, please learn from our mistakes.. Do, not believe anyone from Vivint, or there sales people. They will say what ever sounds good, to get you to sign... We are so disappointed and frustrated... We would never refer this program or Vivint to anyone. read more

Look elsewhere, the sales reps make promises the installers can't do. If you have a large home with Complex security needs this product is not for you. Sales rep at this company just wasted an hour of my time yesterday and the installers entire morning today. I knew it was going to happen too, total hard sell from the guy at Vivint first tells me my old system won't work, then magically finds out it will work if I pay to replace the panel downstairs only I even sent him pictures of the existing Vivint system and they assured me both panels would work after the install... Then they wanted me to leave a dead panel in my hallway upstairs. Junk. If anything this company owes me money for wasting my time. read more

This company is the WORST!!! You cannot call without going through 3 mandatory sales up-sale pitches; even if it is a service issue! When I called to cancel our service (after 15+ years) I was on the phone 48 minutes and 3 sales people later when they told me I couldn't cancel except via email...What the f@#$! Don't use this company! read more

This is the worse company ever. They harass you in an unbelievable way. I moved out of the state so I canceled the service on Jan/23, Still, they charged me for the two months remaining in my contract. That was ok. but then, they kept on calling me non stop trying to get more money out of me, since actually, they did not cancel the contract on their end. yesterday I spent 2 hours on the phone trying to get this right. After an aggravating interaction, they promised it was now canceled. Today they call again claiming an outstanding balance because in their system the contract is still active! they harass customers. After all the aggravation, they have the guts to still try to keep you as a customer at your new location! THE WORSE! AVOID THIS COMPANY! NO ETHICS AT ALL. JUST PLAIN SCUM! read more

Stay far away from these people!!! My wife has tried to cancel this service twice previously, the last time she was told, by their representatives, that only the panel notifications could be turned off for the service due to me getting calls in the middle of a deployment zone when the alarm would trip. We moved out of this house 10SEP2015, were told at that time that since we were under contract it could not be canceled (the system was promoting Vivint since we were at the end of a cul-de-sac, and were told it was free at the time by the salesman). We called again in 2016 for the cancellation due to the aforementioned phone calls in Afghanistan even though I no longer owned the house. Fast forward to last night and finally got some traction on getting rid of these folks for good! (Yes, I have been getting billed since 2015 as well). Stay away, stay far far away!!! read more

I called for information on the company and said I would contact them in a few months when my home was ready. They have called me some days twice a day since then. I have never had a company harass me like this before and have repeatedly asked them to stop calling. Will not be using this company now. read more

This is the worst company I've ever done business with. I could write a novel on how terrible this company is, but I'm not going to waste anymore of my time. I've already spent hours away from my family dealing with their unresponsive, unprofessional staff. Message me if you want details on why to not use this solar company. But do yourself a favor and find another company read more

Oh my gosh! How I wish I had read their reviews!!!! They are the worst crooks. Lousy security system and even after I paid it off they would not close my account until I gave them over $500.00 and 3 hours on the phone. I have sent them 3 letters registered receipt to end this and they still send me bills plus late charges. Insane and how they get away with staying in business when they should be in jail is beyond me. read more

Was referred to Vivint my a trusted friend that uses Vivint. Called today to inquire about options and pricing. Although the sales agent was nice, not only did they require a credit check, but also a one month refundable deposit BEFORE THEY WOULD EVEN SEND SOMEONE OUT. Tried to talk to a manager and still a no. Making me pay first month before I have even decided to move forward and before someone even came to my home to show me its services, they want a despot!?!? Even if refundable and justified to them based on sales process , not going to happen. ADT had someone at my door next day with no deposit and no credit Check. read more

once again. the purpose of a security system is to protect the house and once again their system is down when we out of town as our review in Feb of this year discusses. unless you never leave the house this system is not for you. they are unable to support their system remotely and we are trying to figure out how to get rid of them. They do t even take calls now u less you are standing next to their equipment. read more