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Ask the Community - Vivint

Spectrum

Spectrum

(46 reviews)

Preface this that it is not a review of the DHS brick and mortar office rather an overall…read moreexperience after having an internet connection from Spectrum over 12 years. I just got an email today from Spectrum that my email access was ending a month later after cancelling my internet service after 12 years. I never had a Spectrum email account! Just internet for over 12 years that was a consistent with a 3MB feed when I started with Time Warner at $14.99 for life. Charter takes over and my bill slowly rose to over $41 with no change in service speed or quality. The CSR's were taught to use the excuse that you're getting 100MB now. Bullsh-t. Outside of the few months on the ACP post-covid 19; all my bill did was increase. At an average of $30 a month for 1 years, I paid Spectrum over $4300 to have an email connection for this Hotmail account and internet access. I often felt that I was being held hostage and even when I called to disconnect, a pushy CSR kept me on the phone for a half hour trying to convince me to change my mind with bait-and-switch price offers. My SSI is $1300 monthly and I live in a 55+ mobile home community with rent control. I get my 1080p TV via an OTA antenna and my cell service from a $100 2024 Motorola cell phone from Consumer Cellular for $30 a month. Fortunately, my neighbor has a wireless T-Mobile connection the he lets me use for free. So, until he dies, I hope to never have to hear from, use or ever have to rely on Spectrum for anything ever again.

This review is about Spectrum as a company, not just this store. If I could give negative stars I…read morewould! I was canceling the Spectrum services and had to speak to 6 people on 4 different days just to get it cancelled. I couldn't get Spectrum to lower the cost for a long time customer by more than $30 a month, until I called to cancel. Too little too late. The last guy I talked to flat out lied to me about not being able to cancel unless I went into a Spectrum store, but promised to leave notes on the account because it was the last day of the billing cycle. I went into the store the following day. No notes were left by the previous guy, except saying there was going to be a name change on the account (another complete lie). After 45 minutes in the store, I finally walked out with a receipt for returning the equipment. I'm waiting for them to send me a bill for the final month, and the equipment (claiming it wasn't returned), that is how incompetent and shady Spectrum is. They'll do anything to take your money, including lying. I will never again use Spectrum. Terrible, TERRIBLE customer service and company as a whole.

Vivint - securitysystems - Updated October 2026

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