They have a good product when it works, but the communication is VERY poor! We originally got Vivint a few years ago when the sales tech was going door to door in my neighborhood. The installation was good and quick. However, we had so many technical issues. Our cameras would go offline. We couldn't use the app to open the garage or front door as we should have been able. We had service techs come out numerous times and it was always a different issue but the techs never had the notes of the previous tech so we had to go through the same questions and the same problem solving process. It would come back online and then it would go offline again. I was so frustrated because I couldn't figure out why they couldn't send the same tech or provide the notes of what had already been done. On the 3rd or 4th service visit, we had a rep who actually took the time to listen to my complaints. I told him we've been experiencing the same issues over and over. It would be fixed temporarily. So he got on the ladder and checked each camera. He discovered the wiring was the issue with 1 of the cameras. He removed the camera and installed a new one. Since we had 2 home networks, he recommended we put the service on our 5G network, which was only used for our tech products in the home. We didn't have any other issues. Fast forward 18 months. We have moved and we own our equipment. We have to pay $129 just to have the system taken down and $129 to have it re-installed in our new home. Keep in mind, we already paid almost $5K for 1 keypad, 3 camera, a door lock, glass break sensors, motion detector, smoke detectors. Since we moved into an apartment we only needed to use our keypad and door sensors. When the tech came to install at the new apt, our appointment had been put in as a NEW install rather than a move of service. A 60 month contract was prepared for us, which wasn't correct because we were on a month to month. The company canceled our previous contract when we put in the move request. The techs who have come into our home have always been good. But customer service has always been lacking. The company needs to work on it's communication. Why should I have to pay $258 just to move my service? We had direct TV and I didn't have to pay to transfer my service in the past. If you don't want the headach of dealing with customer service, I DO NOT recommend Vivint. If you don't mind the headache, then go ahead and use them. read more

I was a customer for over 4 years. We sold our home and the new owners took over our contract. Vivint continued to charge me instead of the new home owners after 6 weeks. When I called they said the change over only happened that day (4 weeks after the call and emails to live the service) and that is why they charged me. They won't refund my money. Way to lose a customer Vivint. I will NEVER use you again and will make sure to put this review everywhere. If you are thinking about them RUN the other way!!! read more

Vivint will suck you dry. It is the worst company and the worst customer service I've ever come across. From the salesman who wouldn't take no for an answer and myself, a recovering idiot sucker, it didn't take long for him to bilk me out of $3000 and then $30 a month after that. The salesman told me: I could move once a year and take the equipment with me and have it set up for free. I could pass it to somebody else. Both not true. I am convinced Vivint is no better than the thieves that they are supposedly protecting me from. I'm moving and my new landlord does not want the service set up there so I asked Vivint if they would just take it out and I could keep it or sell it. They want to charge me $150 to take it out. Here's the craziest part. After I had had it for a month or two I went on a trip and accidentally left the front door ajar. when the wind blew the door came open and the alarm went off and they never did come to see if I was OK they called me and I didn't answer but they didn't send anyone to help me. they wanted a call from the home phone or some nonsense. So I could've been lying there clinging to life and bleeding out and all the money that I paid for my security is not worth sh!t. Trust me, it might seem good now but you will kick your own a$$ later. read more

If I could give them a lower review I would. Like most I was a fan of Vivint at first, but that changed when we couldnt get anyone to fix the issue with my wife being able to use the vivint app. After multiple times of trying to get someone to fix the issue they started telling us that in order for hers to work we would have to buy the new system, even though mine still worked fine. So then I called in and cancelled my service, or so I thought. Trying to get away from this company is a exercise in insanity. Even with my contract being over and it moving to a month to month I am having problems getting them to stop charging my credit card. I was never told about having to email or mail a letter of cancellation but upon their "review" of the call i supposedly acknowledged having to do this, then they send a "ghost email" which was invisible in my inbox but they wanted to point out "besides that we sent an email on the NOC" . Do yourself a favor and do not get involved with this company. If the knock on your door just don't answer. read more

Terrible customer service and equipment, the technician will not show up for appointments when you complain and get a new appointment to ask they not send the original technician, and they do any. Found out when getting a new system, half the sensors had not been working, including the fire break, which was to alert the company of the fire. The cameras did not work; they only recorded after someone left the room. Then when canceling the charge for an entire month after you put your request in. Outright criminal read more

terrible service, terrible equipment. The equipment hasn't worked correctly since it was installed. They send me to technical support which is worthless, and try to tell me everything is working correctly. fire alarm goes off frequently. cameras keep detecting someone when no one is there. I do not recommend this service read more

I'd give a zero star if that was an option. I've had Vivint for almost 7 years and the system has been awful since day one. Panel issues, cameras never working, sketchy scheduling with technicians, among other headaches. I purchased ~$5,000 worth of equipment (in 2017 dollars) from BestBuy upfront and Vivint said the equipment had a lifetime warranty. However, both our panel and cameras now need replacing since they are "old technology" and Vivint will not honor the lifetime warranty/paid replacement for equipment that I signed up for. We are now exploring a different system. Do yourself a favor and NEVER rely on Vivint for anything outside of screwing you over. I will steer all family and friends away from Vivint every chance I have and cannot recommend this company with any fiber in my body. read more

I would give them 0 starts if I could. Horrible service. Stay away from this company. When they did their install they reused equipment from my previous security system rather than giving me new but charged me like they gave me new. They don't have technicians that can come out to your house and make repairs so you have to call their customer service and they walk you through the fixes. What a nightmare. read more

Had an appointment scheduled for 4:00PM technician never showed, never called. This is the 5th time since I have had Vivint security that I have waited in my home like a dope for Vivint to no show me once again!! read more

Vivint sales assured us a Vivint security system was the best smart home security on the market and would be compatible with google smart home and home hubs for viewing and controlling our system and cameras. The sales team even sent a link to a video through the Vivint website and page which shows Vivint cameras and security being viewed and controlled from a google home hub and how to link vivint to your google home hub. Based on this information directly from Vivint and our desire to have a full integrated smart home professionally installed and monitored we selected Vivint for home security. However, what we have is our home butchered by faux hard wiring with massive boxes covering outlets, holes drilled from the inside of the house through bricks for exterior cameras, some random holes drilled in wood baseboards they did not end up utilizing and just left, cut and damage to dry wall with exposed dry wall mesh...cameras not working 12 hours later... Vivint's definition of a professional install and superior tech would be laughable if I were not out thousands. We made several attempts to follow the vivint instructional video to connect google home to Vivint with no success then we spent several hours which melted in to several days of of back and fourth with Vivint "customer service" ( lol customer service ) as each agent pushed us on to a different person with the promise of "I'll get so and so to call you back to help with that specific issue" or insisted we send an email and wait for a response. Finally, after kissing the vivint "customer service ring, sending all the emails and photos, submitting to all the requested chats, and every penance we were worthy of a response from a vivint tech! However, that long awaited response made our stomachs drop as the vivint tech admitted Vivint sales flat out lied to sell the system. Vivant will NOT integrate with any smart home including our google smart home or the hubs we have in every room of our house. If you want to see your cameras when one is triggered by a person or in our case magic, you must get off your smart phone which you may actually use on occasion to talk on, and pull up the Vivint app. The other option to view a triggered camera is to run across your house, down stairs, etc. to your vivint control panel select 3 options and then you will be able to view a specific camera. If you want to communicate with a delivery person? Well, they better be very patient because who wants to wait for you tell grandma you will call her back so you can get in your Vivint app or run across your house, trip over your dog, down your stairs to your vivint control panel and hit 3 options before you catch your breath to say "hey what's up?!" So, Ok, let's assume you missed everything in real time on your security camera when it alerted you ( because ya did) thank you vivint, you can at least go back and look at that person or fairy that triggered your camera in the events option? Lol. Nope. That's not actually a thing either. You may go in to the app, view a circle of death while your selected event never opens, watch your your app force close. If you think you hear someone outside, look out a window, vivint cameras / security are useless. As if the butchered house , lies, and stress were not enough, we believed vivint when they told us a specific tech would get with us and our concerns would all be fixed. The reality is vivint needed to keep us on the hook just past the 3 day cancel policy. Yep, vivint came clean on day 4 and admitted they are not a smart home or smart security compatible system. It took a super special tech to tell us that vivint sales just lies to get you on the hook, the vivint tech team knows the entire time it does not work with smart homes. Therefore, as it is day 4 we can not cancel our 6k contract. Vivant is anything but honest and reputable, the equipment is straight out of 1990 the cameras are not dependable and alert when nothing is there and just go off over and over and over until you give up and turn them off or they just stop working. The trouble shooting does not work and the "customer service" ... right, nope I can't with that one. Vivint is NOT a smart home security system nor are they smart home compatible., I am disgusted that we were taken by this dishonest company and have to eat this loss. Pros: when you open your front door a nice lady says "front door." If you think that is worth 6k Vivint home security may be right for you. read more

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I'd give them zero stars if that were an option. The sales person was entirely deceiving in the sales process and I was tricked into signing a 5 year agreement. Sold my home 2 years ago and they will not cancel under any circumstance unless of an outrageous buyout. I can't stress enough, STEER CLEAR of these crooks! read more

FRAUDULENT!!!!!! Beware people of the outside sales people. They will tell you there is no contract and then BOOM, you find out later there is. read more

ZERO stars if I could... I should have listened to my gut! After being sucked in with an offer of a lesser price for more equipment (by a very sweet gal) I ended up getting (slightly) better door cam but at a much higher price and longer contract term than what I had! When I actually printed and blew up the contract (they have you sign on a cell phone, so you can't even see what you're signing) I cancelled within the 3 day recension timeframe and sent it certified mail. Out of politeness, I notified original sales gal that I was cancelling via text, and got snarky comments and memes in return. I realized that the technician who installed their system took my original (nicer) touch screen door lock, so when I tried to contact her again to get the technicians' - it was crickets. I called Vivint and they made a note said they would let the technician who came to uninstall the equipment about this and would let him handle it. Received confirmation from Vivint that the cancellation was received and being processed, but that refunding can take a few weeks. They tried to tell me I had to KEEP the equipment (That was super expensive!) to which I informed them that I was cancelling EVERYTHING and that I'd better not get charged for ANYTHING. Vivint called about 2 weeks later to pick up the equipment LUCKILY it was the same technician, so I brought up the missing door lock and he said "oh, yeah... I found an extra item in my inventory and knew it wasn't ours". By chancer he still had it on his truck, so he put my original back and took theirs. I thought that everything was finished and I just had to wait until the cancellation processed so I'd I would get my money back. Then, last night at 10:30 I get a police officer at my door stating that an alarm had been reported from my house. How can an alarm be triggered when the equipment isn't even there! Have been trying to get an answer from Vivint since last night, and no one there knows anything. I am BEYOND annoyed. If you haven't already signed up with them, do NOT open the door to them! I am going to call Securimax and beg them to let me come back. read more

I would give this company zero stars if I could. The cameras stay off-line more than they are online and their usual response is to reboot the panel a very unreliable system. When you call customer service they usually tell you that it is your Internet connection. that's funny because I've just had my internet connection upgraded. Today I got an alert that my front door was open and I was standing right in front of it and imagine that it was closed. This was a big mistake on our part and I would not recommend this company to my worst enemy stay away from vivint read more

This company SUCKS!! They suck you into a 5 yr. contract, don't repair sensors, don't change batteries, just collect the month feel Then, when you finally finish paying for your 5 yrs., they just keep taking the money from your account--even though you've cancelled your service and even put it in black & white! Installers are very fast and efficient, but that doesn't reflect the rest of the company. I believe they feel that I'm an 81 yr. old woman that they can continue to rip off! read more

My experience with this company was unfortunate. I invested wrong, apparently. I spent $4k on a new system, had it set up it was great... then I decided I wanted to expand my system so I called and paid another $4k to put a system at another property. I waited months and they couldn't find someone to come and install the expansion (due to Covidiocy ). So I cancelled the order then had to argue with them for weeks to get refunded for the system they never came to install. The entire system was great... until I got a new modem. Then half my cameras stopped connecting. No one could be sent to my house (again covidiocy) and apparently no one can walk you through the process of connecting cameras over the phone. So I suppose it's not a good idea to trust the security of my home to someone that doesn't have a customer service team for when their products have issues. Also their products can't be used with any other systems and they don't buy back equipment so if you decide to cancel with them it's a total loss on your investment. read more

For the sake of transparency, I own and a little "mom and pop" alarm company in the DFW area. This is for the homeowner or small business owner that need a good alarm system without paying thousands over the next 3 years. Vivint and many other smart systems offer many advanced features and benefits. What every customer should ask; is this system proprietary? If I grow tired of the monthly cost, sale my house or just unhappy with the customer service, can I just switch to another carrier. You can always switch for a CO$T. How much will depend on the contract you sign and the equipment you purchased. Your system maybe LOCK OUT. This can happen at the time of purchase or remotely at the first sign of expected cancellation. Now you will need to purchase new equipment or sign another contract for monitoring to get the equipment. Recently, Spectrum announced the closing of its alarm monitoring service. Google what the customer reaction is to having the Spectrum alarm system now. If a alarm "Salesman" tell you that you system will need to be replaced with another brand or Smart system, get a 2nd or 3rd opinion. Some alarm companies only know how to work with 1 or 2 brands. read more

Super friendly, and knowledgable, thrilled to sell. Their sales people approach my door even when I have their doorbell already installed, asking which neighbors they can talk to. Multiple transfers when I call in to cancel. They cannot stand to have subscriptions cancelled, and encouragingly talk down to me to sell it to the next person. They repeatedly thrust their referral program in my face after I told them I do not need to hear about (4 emails with no option to unsubscribe, along with a verbal spiel in the course of 1 27 minute phone call). Charged me for a service person coming to my house to transfer service after promising there would be no charge. Took another 45 minute phone call to get that refunded. Be extremely firm and clear when dealing with these folks. read more

The simplest that I can put it is to STAY AWAY from this company for your security and/or smart home needs. Nothing works consistently... nothing at all. Our thermostats have failed 4 times; our cameras and door locks have also failed. There's multiple fairies each month, or multiple problems within the same week, across all devices; and you must spend a minimum of 1 hour and up to 2 hours trouble shooting the problems going back and forth between the control panel and the devices... they should be paying me a salary at this point. Worst Part: thermostat failed for the fourth time. Called and they could not fix over the phone and the problem required a technician. Took 48+ hours for the technician and we were without heat the entire time when the temperature was 40 degrees outside - regardless of this, and me telling them I have a newborn baby in the house, they took over 48 hours to fix it. Two days later? All the door locks failed... Terrible company - worst decision of 2019. read more

VIVINT just came to my door. They spoke to my husband and made their way in our home. They talked badly about all other systems. I reviewed the company reviews while he was in here and told him about them. I also told him we were not interested. Literally had to force him out. He said dont believe the reviews. Goodbye pushy salesman! read more

Worst company ever. Tried to cancel a 3 year contract the day 3 years was up. Now 4 years and 3 months still getting billed and trying to cancel. read more

Vivint, Per your policy, I have written you to cancel my account under the following address: You have attempted to bill me for 2x months after I cancelled my service in November and December of 2019, despite my phone call and email in October 2019. You have failed to refund me for the partial service month in October as you said you would on the phone. You have failed to acknowledge via email that you have received my written cancellation, despite requiring that I do so. Prior to this ridiculous interaction, I had been a satisfied customer of yours since 2010; but now due to a move, which is a common occurrence, you have proven to be as shifty as any other alarm company in the area and I am severely displeased with you're customer service, or more accurately, complete lack of. I will be a vocal opponent of yours from now on, you have officially soured me on your company, over nothing. Your policy to harass me on the phone and attempt to collect money consistently after the fact, despite the reality that you have had no contract with me for over 4 years, beggars belief. I owe you nothing, I repeat, I owe you not a thing. Stop attempting to swindle me out of money you are not owed. My account is cancelled and has been since October 20th of 2019. Whoever you have in your records department or customer service department are incredibly inept at their jobs, and I cannot stress how ridiculous this interaction has been. Effective Date: 10/20/19 Explanation: I'm moving and need to cancel the account. My account is current and I have already been billed for the month of October 2019, which is my last payment to Vivint. I called to cancel the account, and was informed I needed to write this email to formally end the service. I officially want to register my complaint that I have to write an email after speaking to two customer reps on the phone that could not assist me with what I needed after 25min on the phone. This is an asinine policy to have to write an email after having to call into your phone service, which instead of providing me with service spent the entire call wasting my time with sales incentives. It is none of your business what I'm doing for my home security needs after I end my service with you and your company policies and phone service scripts designed to harass me after the fact incline me to never utilize your services again. I suggest you amend them immediately to provide customer service and stop pissing off loyal customers who have had a decade of service with you. In addition, I refuse to be charged in November for your services. My account is not under a contract, and I will consider my last payment on October 10. Thanks for the biggest waste of my time and patience in a long time, I'll be sure to make my displeasure known to as many people as possible now, because of your endless bullshit. read more

Borderline fraudulent business practices. Military and had to move, not only were we stuck with the equipment buyout ($600) for the equipment that only worked for the first few months but they also charge you a contract cancelation fee which is basically half the entire remaining contract (another $600). Please don't trust the reviews you read on all the security sites, those are paid for. read more

Vivint decided to overcharge our account for the full amount of the equipment $3,700.00and created a huge mess for us financially. Their crappy customer support could nearly help it is taking them 5 days to give us a refund and leave us without any money. They are terrible to deal with it took me 2 hours just to get the refund and I still have to wait 3-5 days to receive it. They offer no additional support for the inconvenience. I will be canceling my service. This is the worst company I have ever dealt with. I should have known how bad they were when it took the technician two times to get the equipment installed. They are terrible. read more

Don't EVER use this company! They will steal your money. I was selling my house, try to cancel my service, was told that I had to pay of equipment first. Which I did, called them back told them it was done and would like to cancel. Gave them the conf number of the payoff for camera. Was told ok everything was good. That was in June, fast-forward to November. I wake up to 3 charges from them. Totalling over $300. Call them, got the run around ( talk to 5 different people). First they tried to tell me that I never paid of the equipment but when I confirmed it with the email saying it was paid off, they then changed it to I never called. When I told them the day and time( I wrote it down) that I called to cancel, they told me it wasn't put in the computer and I still had to pay and they would not be refunding my money! They are a fraud, they will STEAL your money. Please be advised to stay away from them. read more

When I first talked to them over the phone, they said they would be able to reuse my existing sensors from Simplisafe, which is great because Vivint's equipment is very expensive ($2500+ for the base package). I was able to schedule an install only two days away, which was also great. Then came the installer. I was expecting we'd go around the house and figure out the best plan of attack. Instead, he essentially got to work immediately, after having me sign a bunch of things on his phone without letting me read it and barely telling me what it was about. He installed the smart hub without conferring with me first. We have a new house and want to minimize holes in walls. When I first saw about it, there were two screws in the wainscoting. I asked to instead put it on top because I didn't want screws in the wall. When I came back next, he had affixed it to the wall on top of the wainscotting, and what's more he had ran a cable through the wall to the next room. And if that wasn't enough, the job is botched; there are marks on the wall from the powertool; he put putty to patch the large hole (putty doesn't dry); he couldn't even get the smart hub plug to look finished (red and black wires come out). Then came time to install the outdoor camera. He wasn't able to put it the way I wanted, and suggested drilling more holes by the front door instead. I didn't love that solution, knowing his skills, so I asked if we could just install it ourselves later. So I was pretty unhappy about that to start with. Then he told me he couldn't install the Simplisafe sensors because we still had an ongoing contract with them and the devices were encrypted. So I had to cancel the contract, and then I'd be able to call Vivint customer support and add the devices to the system through a converter he left behind. He left, after showing me how to use the panel, and having done essentially none of the install work. I promptly canceled Simplisafe and called Vivint. On the phone, they told me they couldn't add those devices remotely. A whole new box needs to be installed. At that point they suggested buying more Vivint devices to replace the Simplisafe ones, which came about to more than $1000. So I asked for to schedule a technician instead. They passed me to another person, who offered to make the technician visit free. I didn't even consider I could be charged for it when the work wasn't properly done the first time. I also voiced my dissatisfaction with the earlier technician. All they had to say for that was "sorry, we would like to offer you a referral code so if your friends sign up you get $200". Quite appalling when I was complaining just a second ago and my system doesn't work. Now I'm waiting to hear back from their scheduling department because the first appointment was a week out, but the customer support rep put in an urgent request for my case. Oh, and the camera, which I was hoping to set up myself, comes with no instructions, and is not just a simple plug and play (it's hard wired). Needless to say, I'm not impressed, and am ready to promptly pull the plug before their meager 3 day refund window closes. read more

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Terrible customer service. Have cancelled installation 3 times on me. Have spent the better half of an entire week on the phone with customer service trying to just set appointment dates up. When they finally showed up for installation, they charged $300 yet still had the audacity to ask for batteries to power all the devices, and command strips to hang them. What did my $300 go towards? Wouldn't recommend this company to anyone. read more

My family and I signed up through Sam's club in Roseville, Mi in August 2019. The biggest mistake ever. Come to find out there was a scam going on during the summer months of this year. Outside sources were hacking into the Vivint sales system, taking the sales, showing up to peoples houses and PROMISING FALSE GUARANTEES. A total stranger come to our home which is the first thing. Our safety could have been put in danger. The reps name was Paul from Texas. Now we're stuck with a bill for 5 years and thousands of dollars to pay back. We actually spoke to a rep from Sam's Club recently and she said Vivint is "aware" of what happened this Summer. If Vivint is aware, some sort of compensation should be given. We also, do not want the system anymore, especially after what we've been through. Im giving zero stars to a company that "promotes security" but had their systems breached. read more

IDK even where to start, I wasn't told about the hidden fees for the equipment. I was cancelled on 3 times before someone got all the way here, just for the poor guy to turn around and have to leave because they left out so much information! SHIT SHOW! read more

Horrible customer service,system does not work. You must have excellent internet service. Cameras freeze,they damage your home and its just been unpleasant from the beginning! My alarm is always malfunctioning,also you can't see the predqtir on the cameras once the alarm goes off. It's just a waste if money. Totally disappointed! read more

This is the worst customer service company ever. i have called 5 times to try and get a refund for a over payment they took from me. each time they place you on multiple holds, transfer you back to the main menu and nobody knows what is going on. i was charged 1800 for "equipment" but the equipment is financed thru Citizens and they never received the money. when I call Vivent they say the money is a "credit" in my account and they will transfer it back. 5th call today, still no idea and still on hold. about to call the police or BBB on these people. it is incredible. DONT ever do business with them. Even when I had the service half the time it didnt work. read more

This security system especially their cameras are the worst cameras in any security company or system cameras do not record live I put on a camera to see live and it's at least 30 to 45 seconds delayed or it freezes the picture or I go and says app not working try later I have no issues with the doorbell camera but any other cameras are absolutely the worst you call them or ask them for help with chat it's a waste of time but stay away from these cameras, pure JUNK... read more

Wow. I just realized that we made a mistake. All the reviews are the same that happen to us lied, lies, lies only lies from Vivint. They promised anything to sell you. I'm going to contac consumer protection division I won't give up until we can do something about it. Out bill it's supposed to be $83. Now they are changing us with $356 they can't even explain us why. Last phone called was nasty, nasty very unprofessional. I block our bank account to avoid any charges from Vivint. I know if they get into our account we never will be reimbursed our money back. Wow all this reviews help to reliance that we are not alone. We also used to had ADT. We shouldn't let this Josh enter into our home. Please don't install Vivint home security system. From Maryland sad and angry Vivint constumer. read more

Already revised my review in April this yr. However, just off the phone with this foolish company. So here it is....if you're trying to terminate your account, you must pay off your remaining equipment 1st. Then you may cancel your services. Now as when I was a salesman for this company, this is not what we tell people!!! Plus if it's not part of your contract, you may have to pay a cancelation fee. Smh! THIS COMPANY IS A JOKE!! WORSE THAN AMAZON!! Doesn't care about the consumer at all, just your $$$. Tricks people into contracts! Lies about everything they offer! TAKE PERCAUSTION when you deal with these fools. Now I'm stuck paying for another 2 yrs without wanting their shitty service. read more

Thieves, con artists, liars. I have nothing good to say about this company or their crooked business practices. I am still paying for services for a house i moved out of over a year ago. My equipment is paid off, My contract is fulfilled and yet they still charge me. when you try to cancel they come up with all these extra hidden fees etc. Stay away from them or good luck if you choose to do business with them read more

The system is fine, just like the others but the annoying thing is that they call you and call you. People have to work!!! They are so thirsty! But so is ADT! I get at least 4 things in the mail every week from them. Seriously, if I need to talk to you I will call YOU. Stop calling me. read more

Vivint has been very good about working with us to make this work for us. My husband and I live in central coastal California and our son lives in the house. We are needing to monitor the place remotely much of the time and they have been very good about working with us. I would recommend them to anyone. read more

I have had nothing but issues with this company. Their customer service is terrible and when they promise a call back it never comes. I have scheduled 3 service appointments now 2 of which have had to be rescheduled due to miss information given to the tech. They promised to replace my devices free of charge and that changed when the tech arrived. My system has had several false alarms over the years and they do not seem interested in fixing the problem without adding more cost to my bill. I am not satisfied and would not recommend this company to anyone for any reason. They are only interested in the quick sale but not interested in backing their product or services after installation is complete. read more

I moved into a new house and got a system from Vivint - paying for the equipment over 5 years. I added an additional camera to my backyard and paid Vivint for it in full on installation. All the sudden, my monthly monitoring bill went up for "video monitoring" whatever that is. A couple of years later, all my cameras stopped functioning and they could not fix it. I even paid to have Vivint come to my house and all the tech did was try to sell us new cameras. Once my contract ended and all my equipment was paid for, I called customer service and told them to stop charging me for Video Monitoring because none of my cameras worked. I was literally on the phone with them for 4 hours arguing and continually turning down the hard-sell up-sell. Once I finally got them to take the video monitoring charge off my bill, I immediately got an email thanking me for extending my contract....WHAT???!? - I never discussed this with them or authorized it... OK - back on the phone with them for several more hours and LOTS more argument and believe it or not - they still kept trying to up-sell me. Wow. So, now I get someone who says they listened to the recording and agreed that I did not agree to extend my contract and will take it off. Flash forward 6 months and my monitoring fee jumps from $19 to $34 (plus or minus - can't remember the exact $ amount) so I call....... Guess what? I am on the phone for 2 hours trying to find out why my bill increased. I get so angry during the call having to continually turn down the up-sell that I tell them I want to cancel my monitoring and be done with them. NOW THEY COME BACK AND TELL ME THAT I CANNOT BECAUSE I AM IN THE MIDDLE OF A CONTRACT - Again..... WHAT?????!? More arguments, more turning down up-sells, and nobody will do anything except tell me I am in a contract. I ask to see where I signed something but they say, "we don't do it that way, we do it verbally...." What a Scam!!!! So now, after I am on the phone with the guy for 2 hours trying to cancel my monitoring - he tells me he can't because he is not the "cancelation department." Seriously???? STAY AWAY FROM THEM AT ALL COSTS! You cannot get away from them no matter what - they just won't let you go. I literally had to cancel the credit card they had on file for me in order to stop them from charging me. Never again. read more

Where do I start? First off I WAY overpaid for a system that provided inconsistant coverage and playback ability of alarm videos. That was my fault for not doing more comparative shopping. I was getting better coverage with my simple ring cameras. The big kicker is when I sold my house and tried several times to transfer my account to the new home owners Vivint instead created a new account for them and I still had to pay of the $1400 balance of the three year contract. So Vivint was able to double dip on the same system! Their customer service farms you out to foreign call centers to very poor English speakers and they pass you around from one department to another until you get dropped or tired of waiting on them. I wasted $3k in equipment and $3k in service contract so trust me when I say go any other way but don't go vivint! read more