they have horrible service in galveston their cameras don't work their door knobs peel off read more

We used Vivint at our previous home got about 6 years wasn't impressed but my husband still decided to go with them for the new house . The technician told us we couldn't call the customer service number until about two months after if we found anything wrong because it gives a poor look/rating . We called a cell number he gave us the next day to report issues with the thermostat he did come out and said he suspected an issue with the thermostat, but again give it about a month or two. We didn't wait that long because we needed to report the issue again . Vivint troubleshooted and it worked temporarily, but the problem remained. We would have to constantly go set and reboot the thermostat which isn't good because it forces the heating system to work harder. Im very disappointed. read more

The salesperson lied to me and told me the contract was one year, and he withheld the information from me. I found out later that it was actually a five year contract and when I called about it, they admitted that I was lied to, apologized for it, then said they could give me a $10 discount. They refused to show me the video of me acknowledging the terms of the contract, said they would have to send it to another team for review first. About to file a lawsuit and see what I can do to get that video because I wasn't home when they were doing the installation. The person installing it that day signed for me because I was out of my home at the time, and I figure that's why they don't want me to see the video until they review it again. read more

The equipment is faulty and technical support is oblivious. Make sure you have ladders tall enough to reach any and all equipment as support will ask you to climb up to reset equipment otherwise charge you for a tech to come out and diagnose their product. You'll want to make sure to leave the ladder out as you'll be climbing it often. You are stuck in the contract until you finish paying off the broken equipment and then responsible for up to a full month of fees. The door-to-door sales staff will lie to you about what it takes to get out of the contract (or they just genuinely do not know and are giving the company line). Yes, I should have read the fine print a little more before signing on the dotted line. Do yourself a favor and choose another company. This is a shady business in how they lock you in so make sure they don't get you or anyone that you know. Only another $1600 left till Vivint and I can finally part ways. read more

Fuck vivint. The worst company ever and they lie through their teeth In the past 3 months I've spent 10 plus phone hours on the phone with vivint. 20 plus hours driving to the property to fix the system myself. After they agreed to a refund they only issued half. Their customer retention rep said "yeah that's not gonna happen " read more

Sales person gave us one price and there were two prices. They said it was only $60 but that's to pay to ViVint themselves but they fail to tell you that you also have to pay an additional $70 fee to the people who financed you (Citizens One) in which I'm now OVER 2 months behind and is f^cking up my credit because THEY LIED!!!!!! Now they won't cancel my contract after they were the ones that lied. My sales person was nice and persistent. He sat at my house for hours and hours to get me and my other family members to sign up. He watched my tv, joked and smiled, had some juice and water and held my new born baby and everything. JUST TO GET THE SALE AND ENTRUST ME TO SIGN UP THE REST OF MY FAMILY SO THAY WE CAN ALL BE RIPPED OFF!!!! They also broke my huge pretty vase by my entrance door and tried to clean it up without telling me they actually broke it! I had to find out later when my 1 year old son cut his foot on the glass they 1/2 azz cleaned up. I noticed glass on my floor after they left. I have the pictures as proof. Forget calling!!!! They transfer you back & forth between their company and the finance company both blaming the other or casually telling you you'll have to contact the other. They put you on hold & tranfer you (without them saying they're going to transfer you so you can't stop them from doing it!!! Now you're on hold for another 15-20 mins when the call time says it'll be 5 minutes! So you will NEVER get anything resolved. THEY WANT YOU TO BE STUCK in a "shytty arse" service as long as they get their money and the customers suffer as they hand over their hard earned money to them. read more

Never had such poor customer service before in my life. Been waiting three weeks on a simple request and only getting the run around. Have spoke to four representatives that done nothing needed. Asked for a manager three times and there are no managers on three separate occasions. Definitely do not recommend for anything. read more

Absolutely NEVER use this service. They are completely worthless. All they will do is continue to try to upsell you and upgrade your equipment they just installed. Then when you go to cancel you have to provide WRITTEN notice (what is this the 1800s?). It's all a ploy to make it difficult to cancel so they can keep charging you. Tell all your friends! Never ever ever use Vivint! read more

Vivint is by far the worst company. While using their services, we constantly had technical issues with the app, they changed our due date multiple times without warning, I would pay the minimum noted on the website and then receive a notice that I owed a few dollars more and a late fee because the minimum payment wasn't received. After selling our house, I cancelled the contract early. I paid $542 and sent a letter of cancellation. A month and a half later, I received an alarm activation email and called to have our information removed from their records. They explained that the account was still active under our contract. It's just a mess with these people. The sales people make it seem like it's so great and the customer service is wonderful, but in actuality, it's a disaster. Save yourself the headache and go with Ring or literally anyone else. read more

I recently had Vivint come out and install home security system. I saw their Spring special and told the rep. First, the sales rep lied to me. She said she was going to give me the special but after I got billed, that was changed from free installation and first 4 months of free monitoring to only partial credit on the monitoring. I had to do several call on this. Still not resolved. Then after one month, the doorbell camera stopped working. Defective? yes. Now, I have to wait 5 weeks as apparently, this is out of stock. For what they charge for equipment, this should not happen. Really deplorable. I would not recommend them to anyone! read more

I don't recommend this company because they tell me I can have 3 months free trial if I don't like it I can cancel it I called to cancel they tell me I have to pay 3 thousand dollars for the equipment I talked to the sales man he said I'm sorry it was my mistake they charge me a lot for the service and equipment and the customer service she act like she can't hear me and she hangup read more

Awful backoffice. Been customer for over 7 years, paying very high rate for old equipment. Was promised new equipment for lower rate. The do this to keep you from cancelling and rope you in but never deliver on their promises. No customer loyalty. read more

We e used several other se unity systems and different randa of cameras at multiple properties in 4 different states. I can honestly say that we have never regretted using any product or service more than Vivint. Their technician broke our siding and didn't bother to tell us. We're expected to spend our valuable time and energy to find someone to give us an estimate, have it repaired and send them the bill. Why can't they find someone and pay them to fix it themselves? The playback is terrible. The time frame they give you to try the equipment and decide if you want to keep it is not long enough to realize that their customer service is worthless and no one who answers the phones ever had a clue what is going on. They don't leave notes in your account so the next person who answers can have any idea of the issues you've already discussed with them. The equipment was SO overpriced and they won't let you cancel the service until it's paid off in full. I would never recommend using this service. It's a waste of my time even writing this after all the time I've wasted on dealing with them, but I feel like if we had more honest reviews to read before we got ourselves into this mess, we would have never done it. Biggest regret of our lives and the most wasted money we've ever spent! read more

The sales process of buying into the service was very smooth. The service was in my name for my elderly mother. After two years of using the service, my mother took a turn for the worst and no longer able to live independently. I tried to cancel the service for now two months, starting on December 1st, 2023, without any success. I have tried to cancel four times over the last two months, with very long phone calls. I even received a service charge for Dec. 2023 and Jan. 2024, when the system is completely offline. I was given a long reading of the policy on cancellation during the first call, and was told I couldn't cancel because my mother is not on the account. I also was told I had to pay off the equipment loan to cancel the service on a different call. I then was told on my third call that I had to pay the service charges when the service is offline. I said no. I was threatened that my credit score will be impacted if I don't pay. I have filed a dispute with my bank and block the charges from coming in. read more

How is this company still in business?! Never heard of them until they came to our door at night trying to sell. We were told (since we were with ADT), that we had 60 days to try the system out and if we were not happy, we could return it. Now, even within the 60 day window, we were trying to get the stuff back asap because we didn't like it. Well, now, we are being told that we can't cancel and return. Even the salesman will not return our calls (shocker)! This company is terrible!! read more

My doorbell and doorbell camera were not working. I spent HOURS on the phone troubleshooting as customer service insisted this was necessary before sending out a technician. Finally when a technician came he said it was a faulty device. Yeah. No shit. I described the problem and they still had me do all of these unnecessary tests like make sure the doorbell was receiving power. Like yeah the fu*kin light is on and they STILL made me shut down the circuit breaker. Come on Vivint. Get it together read more

I will never sign up with Vivint ever again. A simple situation has landed them with a bad review. I was satisfied with their service until customer service ruined it. Payed off equipment a year ago realized we weren't using the system as much and the recording of the door bell wasn't long enough. Decided to cancel my service. Vivint refused to verify payoff and insisted I pay them the balance. I told them that didn't sound right and I wouldn't. I was refused twice. So just putting a stop payment through my bank. read more

F#$K these people. This has been the biggest financial mistake of my marriage. We got there system, which is broken more than working. They took out a loan with citizens Bank in our name to pay for the equipment. I finally paid off that $4,000 only to find out I still owe Vivant $1,052 to shut off the service. They offered to transfer service to the people buying our house, but there is no one that I hate enough to screw over this much. read more

Reason for cancellation to Vinvint The reason for cancelation is due to bad customer service. I have been a Vinvint customer for almost 7 years always paid on time and has been loyal. In all the time that I have been under the service, I have never had a bad customer service experience until today. I called because my control panel shut down yesterday morning and all my system is down. When I was with the first operator, I followed all the troubleshooting procedures guided by him and after that, he connected me with a technician. After the technician verified my phone number to call me back in case of disconnection and was about to start, the call dropped I waited around 5 minutes and I didn't receive any phone call back. I decided to call again and I got a different operator. I explained to her what was the issue and that I had already done the troubleshooting steps with the prior operator and the panel was unresponsive. She still made me wait for the signal and time to reboot and I told her that the panel was dead and that nothing was working. She said that for company policies she has to do the troubleshooting process before sending a technical and I asked why it wasn't noted in my account from the prior operator stating the procedures taken in my account that could been helpful for whoever got in my account to see the status and where he left off. She was asking to move the plug to another outlet when that was impossible due to the technician that installed the panel put it above one outlet and the plug is attached with cables to the outlet hole And I couldn't move it. I requested that a technician come and check the equipment because there was nothing else that could be done and she said that to get a technician because I was requesting it and didn't follow the troubleshooting, I would have to pay a $99 fee. I have never in the time I was a customer had to pay a fee for a technician to come to my house to fix my equipment and I had various technicians in my house before me fixing the equipment. Besides all that, I was put on hold without being warned and left talking by myself which I take as disrespectful. Then I got transferred to the loyalty person to start making offers of upgrades and sales to fix my issue. How am I supposed to buy more equipment from a company that can't provide customer satisfaction before making a profit? Asking to pay to get technical assistance for equipment. I will not pay for more equipment and extend my contract if I can get my issues solved when needed. Then after, offered me to send a technician with a discount. A technician that it will come ready to sell instead of look for an issue because the company try to solve the issues with sales. If they provide a solution to my technical issue first and then it is found that the problem was that the equipment was needed to be upgraded, I could it done because at least I seen the interest and concern for my issue and trying to assist. But just trying to sale before trying to address the situation it make the company look like their priority is profit from customer satisfaction. I decided to cancel after all these years because I can't trust a company that don't train their customer service operators to make notes in the accounts to ensure clear communication and statements of addressed customers issues in their accounts knowing that every time a customer calls, a different operator answers, so if the account it is well dictate, any operator can help and address the issues having the history of the account. Also the customer satisfaction has to be priority before profit. If the focus of the company it is just selling and not taking serious the customer issues and address them in the proper way, it can't be trusted. For that and more that it can take me longer to explain it is why I am canceling my account. read more

If I could leave 0 stars I would. This is a very lengthy story but let me summarize for you... cameras were installed in August on the 14th. The sales representative ensured me that he would extend my 3 day trial to 30 as I felt 3 days was not adequate for a trail (which I was right). I notified the rep after only 4 days that I was dissatisfied and wanted to terminate the agreement and have the cameras and equipment picked up (as promised). The rep ignored me and promised a rep would come out and fix the issue. I proceeded to ask various times how to cancel and I would like out (as he told me he is my "go to" for all concerns/issues and he'd take care of me). on the 30th day I asked yet again how to proceed with cancellation. I then went to custom service to assist. They told me that he was not allowed to give a 30 day And I should have notified them within 3 days. I STILL did not have all of the equipment I asked for. Month over month I've asked to get out of this service and for help getting what I have to work. Today was the last straw... a rep FINALLY came out and was very rude. Didn't ask the issue. Took the camera into maintenance mode and walked out and left. Didn't say bye or let me know what was going on. All he did was unplug and plug back in the system. which could have been done over the phone. This is a joke. I've SO upset and owe over $3,000 to get out of this as my cancellation request was "deniEd". Save yourself. Run. read more

Customer service sucks. Not responsive. 9-5 m-F. No assistance to troubleshoot. Agents can't help with minor issues. Repair techs don't give a $hit, really pathetic read more

their crap does not work! they trick you into a credit card to pay for this stuff that you find out AFTER you have signed up. our rep lied and left out key points that would have made me say NO!! NOT WORTH IT! read more

TL;DR - manipulative & deceiving conversation on the phone, I will never work with this company. I called them on the phone. Everything was going fine initially, until I scheduled the visit & talked through all the options. Right before we finish, the sales rep says "Oh yeah and there is a non-refundable charge for the person to come out to your house and finalize your package". At that point, I was a bit annoyed. So I said - I'll think about it and call back. At this point, the guy says "what can we do win your business", and magically takes $15 off the price. I say great, I'll call back once I've thought about it. At that point, he says "you can only get this price with me, right now, you have to sign or else it's gone". So I say - are you really telling me if I call back later, you won't give me this price? He says yep. So I say - whatever, I'll take my chances. Then he, AGAIN, throws out his "what can we do to win your business" and I tell him "Either remove the charge for the person to come out, or tell me you will honor the price that you just quoted", and he says "Can't do that". So I say, all right then, fair enough. And then... he just hangs up on me. No "Anything else I can help you with", no "Have a nice day" - just hangs up. I called back to complain (to the same BS number they put in every response to negative feedback on all the review sites), and they just routed me around, said the managers were unavailable, and did nothing. I'm not the type to call back, or complain, or anything - this was a first for me. And they've harassed me on phone & email ever since. I will never work with this company. They are truly the dregs of the industry. I wish I could give zero stars. read more

Absolutely worthless systems, Works when you do not need it and does not work when you do. Customer service is a joke. Highly recommend not using this company. read more

I had a horrible experience when I moved and tried to cancel my service. I would never recommend VIVINT to anyone - it's the opposite of customer focused which is sad as they're supposed to be "security". Their cancellation policy is arduous and they actually canceled on the wrong date and wouldn't correct their mistake. Also, battery life on all monitors is short and equipment expires so you have to replace it. Do not recommend. read more

Terrible business practice.They quote you one price,Send a tech out to install,Then you get billed an extra $1000 a day later that you didn't authorize.Oh, and that $1000 directly out of your account is AFTER you finance $2000 that you were originally quoted.Not ONCE did someone say to me that I was getting charged an extra $1000 MORE then what I was originally quoted and financed before they would even come out to install.Now...amazingly...I can't get ahold of anyone to cancel or return the equipment.Holes were drilled in my house,The "installer" instructed me on the right "yes" answers to say when you do some kind of survey to confirm installation.But even then, not one person said there would be an EXTRA $1000 charge that would come out if my checking account. read more

Vivint - Original quote I financed - Security Systems Near Me - Austin, Texas

See all

I'm writing this review as I sit on the phone attempting to cancel my service. I signed up about 1 year ago, didn't have issues with the system, but moved to a condo where we couldn't transfer the equipment. Paid off the balance and just needed to cancel the monthly service. They ran me around forever to say they needed to talk to the bank to "confirm" I paid the equipment off....well anyone that knows how a line of credit works, knows that when I got the system Vivint got paid in full from the bank...there was no equipment as collateral...but until THEY spoke to the bank they would not cancel the service. Then it became a matter of the contract I was under...absolute scam, I would never recommend them and quite honestly I would tell anyone to stay away!! read more

Don't waste your time on this high priced garbage. The quality of the equipment is so sub par it's sad. The service they provide is even worse. read more

I've never dealt with a company as incompetent as Vivint. When we purchased our home security system we went through Vivint because of the ability to move the system with you to a new home, which we knew would be in our future shortly. When we got into our new home early in October I called to have a technician install the system that we moved with us. The customer service agent was "having trouble with the scheduling system," and told us we would receive a call back to schedule the installation. Instead I received a call and was told that we are not in a Vivint service area. Although disappointed and frustrated that we had never been told this was a possibility, we followed the instructions provided immediately to begin the process of cancellation. It is now December, and despite loads of emails and phone calls, Vivint still has not managed to provide us with a shipping label to send our system back, and tells us that the services cannot be cancelled until the hardware is received. I have provided my email address, as well as my husband's, and continue to be told it must be in a spam folder. I am well aware how to search my spam folder, and it is not there. I have requested that the shipping label be mailed to my home - that apparently is not possible. I have requested a shipping address so that I can send it back - that is apparently not possible either. We continue to be charged monthly for services that are not being provided, without any possible means of resolution. I am constantly being told that if I don't receive a resolution by the end of the business day to call the customer service number. I have a full time job and do not have the time to go through this same process over and over again, each time with the same unacceptable result. The customer service agents are polite and seemingly helpful, but obviously are not given the tools or chain of command to appropriately deal with an issue that has persisted for entirely too long. So far today I was on the phone/on hold for 45 minutes, only to realize that the customer service agent was trying to figure out how to set up having a technician come to my home to pick up the equipment, but couldn't figure out why no dates were available and were going to once again "escalate" my problem. It was then that I reminded him that the entire reason we are cancelling our service is that there are no technicians in the area to install equipment. (Side note - To those considering using Vivint - please know that we live in a highly populated area 2 hours from Washington DC, nowhere that could possibly be considered to be remote.) It was then proposed to me to contact the person who purchased my home (who I do not know, whose contact information I do not have, and who lives in another state), and ship (at my cost) the equipment to them, because they can have a technician pick up the equipment there. I declined that option. I am another hour into this phone call (that's 1 hr 45 minutes so far) and have finally been connected to a "supervisor" at the call center in Asia who let me know that the issue is that they cannot get anyone on the phone in the United States who can assist them in fixing my issue. I will continue to hold as long as I have to so that I will hopefully never have to speak with anyone at the company again and will finally have this issues resolved. I have never resulted to using social media to solve a customer service issue, but I have never been so frustrated with the incompetency of a business. For a company charged with the task of keeping your family safe, they seem to be absolutely unable to perform even the most basic customer service functions. I would not trust them with the safety of my family. read more

11/25 - Contacted Vivint for information on system. At first the sales representative was very helpful and provided great amount of information and the possible discounts. I explain to him the components of my existing system and that I was looking for comparable system, which he was able to put together and end up the conversation with a final cost per month that I felt comfortable with. 11/28 - Talked to the sales representative again and confirmed all the information, agree to a final monthly cost and equipment. We started the signing process and after getting my information he told me that I didn't qualify for the system but that he can give me their initial tier and after a week I was going to be able to upgrade. I confirmed the cost as well as the installation, which he confirmed. One thing that I was clear and asked a couple of times is that I wanted the system to be installed by one of their technicians, which he responded that after I sign up their scheduling department will contact me to set an install date. I signed their agreement and paid an initial fee of $151.41. 12/2 - System delivered via FedEx. 12/6 - Received a text from Vivint. "Looks like you haven't installed your Vivint system yet" I decided to contact Vivint where I talked with one of their customer service representatives and explain the situation. I was sold the system with the promise that it was going to be install by a professional technician and at that moment I was told that I have their "DIY" system and I need it to install it myself. After a long conversation the representative told me that was going to pull the call and will be in contact later to discuss. 12/27 - I called again since I haven't heard back. The representative confirmed that the sales representative had provided the wrong information and unfortunately because it was a "DIY" he couldn't do anything, and I need it to install it or pay $199 for the installation. So, I decided to cancel that same day. I spoke with another representative and process the cancelation. She said that i will received a label to return the system and since I was under my 30-day trial I will also receive a full refund of my original $151.41. 1/4 - I called Vivint customer service because I notice a unauthorize charge for $151.17. They keep me on the phone for around 30 minutes giving me different alternatives to stay, however, I had already canceled (12/27) and all what I wanted is an explanation and of course refund of the unauthorize transaction from 12/30. So, at this point I told the representative, Celeste that it doesn't matter what they offer I already canceled, and nothing will change my mind. Here goes the kicker; Celeste said that she is able to see that I called on 12/27 to cancel the service per the notes of the other customer representative, however, that representative didn't process the cancellation correctly, so I wasn't going to be able to get the refund of my initial payment. An overall scam. read more

I have had Vivint for 5 years, only because my wife signed a contract, I hate everything about it. The cameras are junk. Constantly having to reset them. During amy weather event the freaking panel goes off every 2 f#%^*+# minutes. I get it we have severe weather but tell me once and move on. I cannot see s#%^ out of the doorbell camera and if it gets a little windy it won't shut up. I cannot see the cameras on my computer. Apparently that isn't an option. I have 3 months until the contract is up and Vivint can go screw themselves. read more

Can i give zero stars please? Vivint is a company that will hide things from you. I don't trust them at all and would never, ever use them again, total scam. It's like playing the shell game with no ball. They just move stuff around and don't tell you the truth. Please think twice before using them. read more

Do not get this security system you will not be able to cancel and customer service is incompetent and will not help you.

VIVINT has lied to us from the beginning. We were told they can takeover our preexisting system with no issues. During installation we found out their system wasn't compatible with lights, locks, and our garage door. We were advised to pay additional money to make things compatible. We were given 3 days to cancel and have the original equipment reinstalled. That was a lie also. Being that it wasn't their equipment they couldn't install. Had to pay $150 to original company to come back and reinstall. During install VIVINT disconnected the door bell chime inside the house and failed to reconnect. Called customer service to let them know the job was not complete and was informed they can't assist because my account was closed. Now have to pay $200 to have an electrician come out to connect some wires which turned into transformer being blown and had to replace. I wouldn't recommend this company to nobody. All customer service keeps saying is we understand but there is nothing we can do because your account is closed. read more

The most difficult company to cancel service, even when following there procedures correctly. Be prepared for endless billing harassment and collection agencies. Please look for another service provider. read more

Stay far far away. We have been a customer of Vivint since Nov 2019 and this month April 2024 I realized the doorbell camera stop recording on my cell phone app April 13,2024. When I called customer service the rep stated that I needed to purchase hard-drive to receive the recordings on my cell phone and the drive is over $300. I refuse to pay anything further to Vivint. It is funny how now that the equipment is paid for it is not working properly and not to mention that the equipment was paid off in Nov 2023 but they have still charged for me for it as if it has not been paid off. I am livid and I contacting a lawyer. I see why they were sued before. Stay far away! read more

This is the worst company ever. They didn't install all the equipment they were supposed to. the equipment they did install doesn't work or isn't compatible. And they don't want to let you cancel. Trust me this is the worst company! I sent in my cancellation and they said they're not accepting it. They have a D minus rating with the Better Business Bureau. They don't even deserve one star. read more

Poor customer service! My camera was going offline and they claimed it was my router, left my house after installing "much needed" equipment to bring my camera back online and didn't work. Every day it went offline. My other camera was under 10' from that one and never went offline. Used them 9 years ago but now aren't worthy of any customers. Enjoy the out of country technical assistance too. Don't use them!! Go with well known security systems! read more

If I could choose 0 stars I would. WARNING: stay away from Vivint!! When we moved here in August of 2016 my husband insisted we get an alarm system in the house. We foolishly chose Vivint. When we purchase a home a year later and asked them to move the service, it renewed our contract even longer, information they chose to withhold. In February of this year, the contract was finally up. My husband called and told them we wanted to cancel. After much arguing, they agreed and gave us a reference number regarding the cancellation. Now I'm still being billed and the man at Vivint just told me this....when you cancel we automatically charge you an extra month in case you want to come back. WHAT??? When my husband called the woman tried to tell him or contract was renewed for another year!!! I have read nothing but horrible reviews about trying to cancel with this company and now I know why. read more

I had two questions rang I couldn't easily find the answers to online. I like to weigh my options when purchasing anything. I called Vivint to ask my two questions (whether I could self monitor and whether I could buy out the equipment at once - btw the answer is yes, but you don't get app access). I spoke to a sales rep who answered my questions within 5 mins of going on about options, pricing, installation, etc. He required a soft pull credit just to quote me prices btw. He managed to keep me on the line for over 30 minutes because he wouldn't take my "no, I'm not ready to pay the deposit and schedule installation" for an answer. The deposit is refundable allegedly, but I like to weigh my options and I hadn't even discussed with my partner yet. The sales rep went full stereotypical salesman and did things like knock off a few hundred to the price, waive fees and extend trial periods. He ended up getting pretty rude with phrases like "I'm just confused why you won't pay a refundable $33 deposit," "you've been thinking about this 30 minutes, idk what you want from me," even after I repeatedly thanked him and told him he answered my questions. I also asked for an email with the breakdown of everything to show my partner and budget with, but he stated they don't do that. Basically, from the I've heated that Vivint is not worried about the customer- only their money. The pricing wasn't terribly expensive and I might have considered it had I just had my 5 minute friendly conversation and not a 30 minute guilt trip. Also, the fact that you can't have app access on a doorbell cam without paying for monitoring sucks. read more