I canceled 3 months ago and yet they still are charging me for $20. That's $60 stolen from me and they never pick up the phone or answer their social media. The negligence of this company is absolutely unacceptable read more

I've canceled the auto payment membership twice!! and still getting charges. It's ridiculous how they do this apparently with everyone.

I have had the monthly Premium service (unlimited washes) for over a year. Worth every dollar! Located next to USPS for south Chandler 85248, where we get our mail. Fast and efficient exterior cleaning of my SUV with protective coatings. Friendly and attentive staff. Self vacuuming and wipe down cloths provided. If any questions or issues, easily resolved on the spot. Highly recommend. read more

I've been going here since I moved into the area in August 2021. The unlimited service is a good value for what you get. Everyone is really nice. Get in, get out with a clean car. Keep up the good work. read more

Simular to the other reviews. I went in for a car wash in January 2024 and then moved to another state. I then start getting charged $29 a month on my credit card. I call them and leave messages but never get a return call. Send emails, never get a responce back. When I return to Chandler and vist the place, only then was I able to get a full refund and suposedly the $29 charges have been stoped. I understand mistakes are made but i'm not so sure this was an actual mistake on their part. Anyway, the gal who straightened this out was obviously not happy with me being there and never even apologized. Had she apologized I would continue using this business because it does a good cleaning job. Needless to say I won't be back to this place that seems to be dishonest. read more

DO NOT use this car wash business. I went there to get my car a quick wash and the representative told me they were having a special for the month. Pay one time and your carwashes are free for the rest of the month. Found out later this is NOT TRUE! The tenant ran my card for the special and I started getting charged a monthly payment which is more than the original charge. This place is dishonest and it's very difficult to stop the monthly charge. Go to Jackson Car Wash on Gilbert. read more

Please stop charging my card. I have called and emailed and cancelled and even replaced my card and you're still trying to charge me.

This place sucks... flat out, manager/ owner hung up on me, because he keeps taking money out of my account after I canceled the car wash plan... so frustrating! Don't go here, it's a scam!! read more

So I got this "Great" deal back in Sept of 2023. I was told I could cancel at any time, So at the end of September I called to cancel cuz I really don't go to the car wash enough to have this. BUT, no one answered when I called. So I left a message to cancel this subscription. Since then I have called every month and no one ever answers. Here it is May of 2024 and they are still taking out money out of my account. I was assured when I called in may that it would end and I would get a refund. Here we are still getting charged. I am now going to have to write to the BBB, this place is a rip off. They don't cancel this subscription so beware, Don't fall for the deal. They are dishonest. Renee K. read more

I can't give it a zero, so 1 star it is. I CANNOT get them to stop charging me. I can't reach anyone to stop charging my card on their phone number. I do not live anywhere near this car wash and i just want my account cancelled. Very bad business. A report will be sent to Better Business. read more

I came to this car wash with a semi clean car, when I was done my car was dirty and wet my car was still soaking and they broke my mirror do not recommend and was a waste of my money and time read more

Vivacity Auto Spa - Car Wash Near Me - Chandler, Arizona

See all

While i lived in Phoenix i loved using the car wash, moving out of state I have left dozens of messages for a return call to cancel my membership. I have as yet to get a return call. Their web site does not have an online option to close the account. Therefore, my only option is to call the City, file a complaint and have them look into their practices of credit card abuse especially after reading the numerous posted complaints on this site. Additionally i am filing a fraud complaint with VISA against this company. read more

Warning!!!! I subscribed to the monthly wash program. What happened is another license plate number showed up on my account and I was charged. I did not catch right away because it is from them with the correct amount, but it was on a different day of the month. So, it was hard to catch until I just filtered on them. I called them and they told me to come in and they would refund the amount. When I showed them my statement, they told me they would do nothing, it was my fault. Anyway, notified the credit card company to start a fraud investigation. So, the lesion for today is pay as you go and avoid places like this. read more

I totally agree with Philip R. and Thelma P. ---this is a scam. This car wash does not ask if you want more months they simply charge your card without any notification. Craig H. read more

Stopped by today for the first time. My car is black & was filthy after the last two nights of storms. The three young people working there are very friendly & do a great job. The young female even came to ask if I was happy with the wash? Clean towels are provided as well as vacuum's. I will be back! read more

This is my go to for a local car wash. The high school kids working are always helpful. The free vacuums and towels to dry off mirrors and wipe down sticky spots from kiddos are a nice touch. They even did a haunted car wash for Halloween and it was a major hit. One of my kids cried (6) and the other (11) can't wait until the next Halloween. I recently got the unlimited package for my new truck & it has never looked better , great prices. read more

Careful, if you pay for a carwash and they ask you "do you want free car washes for the rest of the month?" when you say "yes", the next thing you know you'll be charged a monthly carwash fee. read more

They say that trucks full of mud can't go through the car wash but they let them through anyway. I was 2 cars behind a truck and it scratched my car up. I tried to call to inform someone about it, but didn't get a response after 5+ attempts (NO ANSWERED PHONE CALLS!) Couldn't even get my membership canceled, so I had to lock my debit card for 2 months until they stopped trying to take the money out.. read more

A new carwash is a good carwash. I love this place. My SUV is sparkling clean. The vacuums have good suction. Towels are available. The moist towels are plenty wet. I highly recommend this place. read more

Vivacity Auto Spa - Nice new carwash - Car Wash Near Me - Chandler, Arizona

Each year in October I buy a the package for about $20.00 Good value. In April I notify them [at the car wash] that I want to stop. They always say yes and that they will cancel. Next month another auto pay for another month. Just try to get a hold of the main office. Good luck with that.. read more

FRAUD watch out....went to have a quick wash off in january 2024 and now have recurring charges on my credit card for $29 a month for Feb, March and April......have filed dispute with credit card company BAD BAD BUSINESS read more

Tire Shine = Filthy Wheels (whether you pay for it or not) Another frustrating car wash experience. Car washes never cease to disappoint. Having tried out multiple car washes in the Chandler, Tempe, Gilbert, and Mesa areas, I have come to the realization that the vast majority suck and Vivacity is no different. Let's first start with the fact that an attendant runs out to make sure that you're not illiterate and can actually read the wash menu and use a touch screen. I guess if you're elderly, don't read English, and/or technology challenged, then this would be of great help. What's more irritating is that they will often read the menu to you as if all of the above apply to everyone. Let's be honest, these carwashes don't really scrub the dirt off your car. They're merely soap and water and soft sponges to wipe the dust off at best. The dead bugs plastered to your grill snicker and laugh at the measly misting of bug soap they spray on as you enter. Add on the fact that if there's only one attend it only half of your car gets a light misting of water while the other attendant is out reading the menu to the next person in line entering the car wash. If you're looking for a basic wash, then go with the basic wash. If you're looking for anything other than that, expect to get a tire shine applied to your wheels that does a better job of smearing oil on your rims which then acts as a dust and road grime collector for the next several days. Oh yeah, it comes with the premium wash even though it's not listed on there. The machine then ask you if you want to pay extra to add the tire shine, even though it already comes with it. I purposely selected no because I knew what this would cause. Again, I got screwed. I ended up spending most of my vacuuming and drying time wiping the slime off my wheels. There are bins with signs posted on them for clean towels that you can use to wipe down your car, however they're always empty and half the time the clean towel Ben has dirty towels in it. Lesson learned,.....bring your own towels. Giving this place one star, because they're just like the rest. read more

My exact opinion as Philip R. I had the $29 monthly car wash and used their website to cancel the membership in May. I still got charged for June, July, and August. I called them numerous times and no one answers the phone. I emailed them and no reply. I finally called my credit card company to investigate the car wash and put a hold on all payments. Saturday I finally got someone to answer their phone. I explained I cancelled my membership via their website in May. They said they don't have a record of it, but did cancel my membership during my call. they said they will not refund my three months they charged me. They also said they don't respond to emails or phone calls. What LOUSY customer service!!!! When I get back to Chandler they are getting a piece of my mind. Get everything in writing including the membership plans and how to get out of the plans. They guys are crooks. read more

Do not buy a membership to this car wash! Poor business practices and a total scam! They charged me double several months in a row and would not refund, even though it was their error. I also left seven messages with no return call. Once I finally spoke to someone, they said it was against their policy to offer any refunds even though they were doubly charging me. if you are a current member, make sure you check your credit card statements carefully! read more

This business is a bunch of trained scammers! I'm from out of state and went to take a friend's car for basic wash. As I pulled up to kiosk a Vivacity rep took my credit card from my hand and swiped the card and told me there is a $10 unlimited wash promo for the month. I told him I out of town and just want a basic wash. After asking him multiple times about the transaction, and he turn his back and mumble back so i couldn't understand him. I became angry and asked if it was a subscription, that he just charged me for. He finally acknowledged it was. He said he will go in the office to cancel but if he can't I'll have to call them to cancel it. The rep disappeared and didn't return. I tried calling 3x with no answer. As expected, my card was charged $29 a month later. This time I was able to get through and VivaCity said it's their policy that they don't credit accounts. Even after I told him i didn't make the transaction your rep did. Needless to say, I filed a claim with BBB and disputed the charge with my credit card company. Only an amount of time before credit card companies drop them. read more

On December 18, 2023, at approximately 12 pm, I visited Vivacity for a car wash. Upon entering the washing bay and retrieving an air freshener, I encountered an issue. Before I could fully close my window, the attendant began spraying water, resulting in both the interior of my car and myself getting wet. Later, when I returned with my second car and brought up the incident with the attendant, he denied any wrongdoing and refused to apologize for getting me and the interior of my car wet. read more

I bought a 'buy 4 get 2 free' voucher. The barcode is now not working anymore (those are printed on tickets that can't stand Arizona heat). I can still see a number under the bar code, but staff at location has no clue what to do. After spending time twice at the location trying to figure it out, i am stuck. Webpage has no contact info and email in one of the review below doesn't seem to work. Right now, I am out $$ and no solution. Not good. read more

Had the worst experience today. the attendant guided me through apparently in the wrong direction. next thing you know my tire pressure light comes on the two attendants then tried putting tape on my valve stem which was completely off! i had to replace my driver side tire. No corporate number and no manager how convenient. read more

I have a membership here for maybe 6 months. the seemed ok at the time but the equipment is not performing as it was. the windshield still had water after going thru the blower section. But the vacuum area is getting worse. over half the air chucks did not have the tips on them which make them pretty inefficient to blow water from areas that blowers don't get. They screw off pretty easily so put some loctite on them. They use to have air hoses on either side of your vehicle and now they don't. I pulled out a vacuum hose and the head fell off. That's an easy fix. There is another car wash being built on the corner at Riggs and Az ave. There is still time to take care of my concerns or I'll be headin on down the road. read more

I went to wash my car today at Vivacity (Arizona Avenue and Chandler Heights) and saw a sign that read "$.10/gallon off gasoline with any car wash". I purchased their most expensive drive-thru carwash ($16.00), got a decent wash, and then went to the store and asked how to get the gasoline discount. A woman behind the counter told me that "the car wash and gas had to be purchased at the same time". I explained that this wasn't posted anywhere and asked if she'd "make this right". I felt she should honor the discount since the rules hadn't been posted/advertised anywhere. She responded in a very complacent way - "Nope - these are the rules" - she wouldn't honor the discount. I know it's not a lot of money but this experience wasn't good. I'll not use this car wash again and will go back to a competitor a bit farther down the road. I was disappointed with the attitude, the sloppy process, and the lack of concern for customers. read more

F THIS STUPID CAR WASH !!! how unprofessional and rude! for some odd reason, they charged my sweet mother a membership for 6 months when she never purchased one to begin with!! fraud!! She of course didn't realize because she never signed up for it and was startled when she comes to find out after finally signing up for real last month for the membership and was shocked to see 2 charges. confused, she asks them what is the issue, and proceeded to cancel her card because she figured there might have been a problem maybe with billing or whatnot and ask for a refund because 6 months went by of unused service she NEVER CONSENTED to in the first place. On the phone call with them trying to get said refund or at least get some months free of service to make up for, again, FRAUD, they proceed to argue with her and belittle her and even proceeded to say 'we don't care, you can even take us to small claims court' and hung up the f-ing phone. What a joke. They will treat you horribly and don't care about their customer. If i could give -10 stars i absolutely would! read more

I loved coming here for the month I had a membership until my car got Scratched and now they don't want to pay for the damage. I wanted to give this place a chance because it was new. My car is barley hitting two years and I take good care of it, I came here once a week almost twice and now they don't want to pay for the damage! read more

We were members for several months and thought they were great. We had the top wash and two cars on the plan. Then, after a road trip, one of the kids power washed the front end trying get the bugs off. He did it so long he stripped part of the clear bra off below the grill. The owner refused to take responsibility so now we have to take them to court to recover damages. Needless to say we canceled our monthly plan and will never return. read more

Several times I have paid for the top end wash ($16) and the wash attendant provides the $7 wash; supposedly a systemic issue with their system as told to me by the manager. The owner claimed my car was clean and pushed my issues aside. I will no longer support a shady car wash and his gas station. read more

Crappy car wash. They don't care if they damage your car or if you return as a customer. Their 'fantastic' cw literally RIPPED MY passenger side MIRROR OFF. It's hanging by a thread and they told me they aren't liable for any damage to your vehicle - what a bunch of BS! They expect you to use their swamp washer but don't give a rats ass if they screw up your car. Great service jerkoffs. read more

My checking account got fraudulently charged for a monthly membership from them that I did not sign up for. Have been trying to reach them and no response. read more

Excellant car wash! Great team! Worth every penny! Never going anywhere else! I have the premium membership on my car and I use it at minimum of once a week never had any issues. The employees always recognize me and make sure that I am taken care of. read more

I saw the offer in the Chandler Magazine to try this carwash with a free offer using text. I followed the process and was asked to provide my email, which I did. I got a response "we keep our word" that said my free wash coupon was emailed but also gave a link. it has been over a week and no email (yes I checked my junk mail each day as well", and the link is a fraud and goes nowhere. I feel like this was a scam to get my email for future marketing. aweful and I won't ever try this company now. read more

Left a message with the manager on duty and was told I would get a response that day. No response. Deduct a star. Do yourself and go to Clean Freak 5 minutes down the road. Much better service - working vacuums and the machines don't damage your car read more

Always had welcoming service here! The employees give us a friendly experience, and the owner, Joe, is just as friendly. Will always be my #1 car detailing destination, especially during the halloween haunted house in October ;D read more