So let me start by saying I've been here about five times before and never had any issues. The…read moreowner is a very nice guy, and the other woman who seems to be a lead or manager has always been pleasant as well.
But today was not it.
The vibe was completely off, and the attitude of the woman who did my toes was, in my opinion as a paying customer, unacceptable from start to finish. She barely acknowledged me and seemed annoyed when I asked her to cut my toenails shorter than I initially thought I wanted them. It was still early in the pedicure process, so there should not have been any issue accommodating that request.
While filing, she filed directly into my skin and I physically pulled away. There was no acknowledgment or apology. Then she placed the hot stones immediately and directly onto my leg, and when I flinched and verbally said "ow" because they were extremely hot, again there was no apology or acknowledgment whatsoever.
On top of that, there was little to no effort put into the massage portion of the spa pedicure -- which is honestly the main reason most people upgrade to the spa package in the first place. The massage lasted maybe a minute or two per leg with no real pressure or effort.
Then I apparently committed the crime of asking for a second coat of the polish I brought with me. That request was met with an eye roll. The worst part, though, was how rushed the UV curing process was. Instead of allowing the full recommended cure time, she repeatedly pulled the lamp away early. Because of that lack of attention to detail, the polish on my pinky toe literally came off in my hand while I was checking whether it had cured properly.
Still no apology. No acknowledgment. Just visible annoyance that she had to redo her own work.
Even after redoing it, she again failed to properly cure the clear coat, color, and top coat until I finally had to directly ask her to allow the polish to fully cure. She also ignored my request to add another coat of polish to that nail the same way she had done on the others.
To make matters worse, she then left me sitting there with the UV lamp still on for about six minutes for what should have only been a 90-second cure while she started another client next to me. It felt extremely rude and dismissive.
For context, I was not rude at any point. I simply asked for things I wanted as a paying customer while also providing my own materials.
And let's also note -- I do my own nails at home, so I understand the process, proper cure times, and the basics of good nail service. Knowing that someone is intentionally rushing through your service and being openly rude for no reason is incredibly frustrating.
When I went to pay, I spoke to the woman at the front who finally acknowledged that my nails were cured and ready. There was no normal assistance out of the chair or general courtesy that I saw other techs providing to other customers throughout the salon. I did mention my concerns, and her response was basically to ask for someone else next time.
Even after they clearly recognized this technician's lack of professionalism and courtesy, I still tipped her -- even though, honestly, the service did not warrant one. Yet again, there was no thank you, no acknowledgment, nothing.
I've been to many salons before, and even on bad days I've had far better experiences than this.
I'm highly disappointed and unfortunately will not be returning. Shame how one bad experience can ruin it....
