I love getting my nails done at Viva Bail Spa Afton Ridge. You are always greeted with a kind gesture. I have been at some where as soon as you walk in they say "pick a color". They have upbeat music playing and everyone is friendly with one another. Overall, good vibe. You check in on an iPad entering the last 4 digits of your phone number. You select what service you want and whether or not you have an appointment . I always make an appointment. My nail tech Mai, is amazing! She can do a fill-in with gel polish in 30 minutes. For someone like me who is always in a hurry 30 minutes is perfect. My nails last for 3 weeks! She can do a french style freehand. She does all designs freehand. It's amazing. The cost is higher ($10) when you ask for something different than the typical polish. I recommend this nail salon. I can only vouch for nails because I haven't received additional services. read more

VIVA NAIL SPA - Latest design - Nail Salons Near Me - Concord, North Carolina

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Great gel pedicure today! Reasonable price-$55 No wait time! Lots of employees Great selection of polishes read more

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This is my first time visiting the alternate/newer Viva Nail Spa location near Concord Mills Mall and I must say the atmosphere at this particular Viva Nails is a little bit more laid-back then the one in Concord near Target. The same person (Tony), owns both locations and they both run like well oiled machines but I do like the laid-back, relaxed feel of the Concord Mills location. Marcus was the technician that did my pedicure and he did a great job, and Natalie was the technician that did my nails. Natalie was professional, quick, and she did a good job. I'll be back. read more

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I have only been here one other time before my last visit, but I can say I will not return. The first time I had some flaws with my nails but I I came in with a specific design so I gave some grace. However, I went last Friday with a simple request of a French tip SNS with chrome. I came out of the salon with multiple crooked nails, even after I had asked for them to be fixed so I gave up asking. A week later and my nails are peeling off. I paid $70 for this set because I am also one to still pay no matter how horrid they may be simply because I understand the time and effort it took but I shouldn't have paid and that is my own fault. read more

VIVA NAIL SPA - Nail Salons Near Me - Concord, North Carolina

The wrong service was done and the owner/ manager is rude. DO NOT go to this establishment. Update: The managers comment below and listing my full government name shows how ignorant she is. This is not how a business should be ran lying on a customer. So unprofessional and classless. She should not be able to operate a business gaslighting African Women and calling them out of their names. She yelled and cursed at me on the phone, but lied and said it was me. This is so disheartening and pitiful. read more

This is the sister establishment of the one in Afton Villages. The establishment is immaculate and wow! What beautiful decor, but unfortunately the service standard pales in comparison to the Afton Ridge location. I paid $65 + a tip for an SNS nail manicure and a plain pedicure. Chloe did my pedicure and it was fine. The pedicure chair is powerful and relaxing. Ben did my SNS Manicure and he clearly didn't care. He didn't shape my nails or even lotion my hands and the finished manicure is sloppy, lumpy and uneven. There is color on my fingertips which he didn't even attempt to remove. At this point I just hope that it is durable. Based solely on the state of my nails, I cannot see why I would return here. read more

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The salon is busy, but relaxing. Appointment recommended. They accept walk ins and do assist them quickly. Other services: pedicures, eyebrow waxing, nail designs. read more

TT always does a great job!!! Highly recommended !! Convenient location. Nail shop is clean and staff very nice.

This nail salon is so way beyond the rest. They are totally efficient and I never wait longer than 15 minutes and that's without an appointment. My nails always look amazing!!! And if something is wrong they notice before I do and refuse to let you leave without fixing it for me. It's so quiet and relaxing too. TT is my favorite but I love everyone there. I've never had a complaint and I've been going here consistently for 3 years!!!! Love VIVA!!!!! read more

VIVA NAIL SPA - Love my gel manicure - Nail Salons Near Me - Concord, North Carolina

I love this place. Great atmosphere. As anywhere some nail techs are better than others and there are only two that I would not allow to do my nails. I would say as they have gotten busier, sometimes the quality is a bit rushed. Still very nice and otherwise do a really good job. Front desk is always nice. Salon is clean. read more

Bayfield Pkwy - Afton Ridge Location; Nail Tech ripped off Gel polish caused nail breakage- repeatedly asked to soak nails - her response wait let me see. asked why are you doing this to me? Last time I was here, you were my nail tech. she pointed to left hand finger and said the nail under neath is broken; I asked for another Nail Tech - 2nd Nail Tech- when time to soak fingers in cuticle solution; a nail and water was added for me to soak my hands, pointed out to her and nail was taken out - kept water in cuticle solutions (normally looks like thick hand lotion) she cut side of nails, ask why are you doing - do not cut side of my nail - Silence. I have been here few times before - service is usually fair; I based this off their societal manufactured conceptions of my person. People should treat people same way they want to be treated; do you want to have your gel nail polish ripped off your nails and have cuticle solution diluted with cold water using a used dirty sandwich bag with some nail tip in the bag - I do not and wont be going back to any of their locations. read more

VIVA NAIL SPA - Nail Salons Near Me - Concord, North Carolina

It's a NO for me. Made an appointment with my 3 friends and 2 of us weren't seen until 20 minutes after our appointment time. And our other friend wasn't even seen until 40 minutes after her appointment time. THEN I received the worst pedicure I've ever had. I take better care of my feet in my shower AT HOME. Why would I pay someone to to do a way below average job. No one talk to me said hello or even spoke to me. They didn't massage my feet nor remove my calluses. Just go somewhere else you'll get more bang for your buck... my friends and I got the same service and they did all of ours different. Hire better professionals and practice better cleaning protocols. read more

VIVA NAIL SPA - The worst pedicure I've ever had. If you must go here get one of the men to do your toes they are much better at it. - Nail Salons Near Me - Concord, North Carolina

Always a wonderful experience! I live 40 minutes away and travel all the way to concord for my nail appointments! They are the only salon to execute what I want for my nails! read more

VIVA NAIL SPA - Nail Salons Near Me - Concord, North Carolina

Afton location, place is very worn and dirty. have not been in a couple years and it has really gone down hill. I was not offered a water. Not welcomed. The manager serviced 2 customers and was on her cell phone the entire time. Very rude behavior and terrible customer service. will not go back! read more

My wife will go back every time we have to get her nails done out of town!!! Go there with a decent budget because everything is very affordable. read more

4 out of 5 times, my nail polish starts chipping (SNS) or peeling (gel). I've had a few really great technicians, however, it's far and few in between. I like to keep giving this place a chance, but I think I'm 100% done with this place after my polish barely lasted 6 days... i posted the time frame of when I got them done and when I took these photos. It's 6 days apart until my nail 100% peeled off. It really took 4-5 days until it actually starting chipping away. My pedicures are usually good. Minus the fact that the foot /leg message or whatever you want to call it, feels like a tap rather than pressure I have gone to Lee's Nails in huntersville off Catawba. Never had any issues there and my polish has lasted up to 4 weeks without an issue. I just have to drive further to get there. It'll be worth the drive. I highly recommend Lee's nails :) The owner at Viva always seems scattered anyways. All about getting as many people in rather than the quality of service provided. read more

VIVA NAIL SPA - Didn't even last a week! - Nail Salons Near Me - Concord, North Carolina

Meh... I wanted to try out a new place so I decided here since I was near by. I was addressed when I walked in and sat in a chair pretty quickly. I was told it would be 20mims which was fine. I appreciate being sat down and being able to soak in water while I wait. Other places offer a beverage so I expected it from here but they didn't do that. No big deal but it could be the deciding factor between there and another place if I'm treating myself. The massage chair was comfy but was shocked when I felt a massage in the seat part if you know what I mean. I can't be the only that felt that! I wouldn't bring a child there. The pedicure was a rush job and the end result was not good. My toe nail wasn't filed in any shape. I won't be back, no reason to give it another shot with so many other options. read more

Came in to have pedicure w Gel and manicure w/ SNS. 40 mins total time to do both. Paid close to $100. I may have got there hr before closing but they need to put the customer first and not be arrogant with the treatments and rushed. If you couldn't do both services let the customer know only one can be professionally done. Nails are very thick and needed to be filed down to look more natural. Pedicure was painted on my skin in places. Not very happy with their service at all and will not go back. I will go back to my regular Solan in Salisbury! read more

I was appalled how I was treated my the owner / manager NHI. She hates telling you her name when you walk up to the counter . I would always go in with my girlfriend to get a pedicure and we always had to wait or not really get a pedicure together. Which was the whole idea for making a appointment to get a pedicure together. I will say most of the people there a very nice. I had start trying to develop a relationship with Deon. He always took his time doing your nails and he did a great job. I had no problem waiting and I never said anything about it. I will say after getting my nails done December 28, One nail polish started chipping a little bit. None of us ladies like to get our nails done and one finger chips, we want to fix it because that's the whole reason we pay for the service. I am the one that was inconvenienced and had to come there around their schedule. I also work. Now the policy is if your nail polish chips or you need to come back in before five days. Now I called a couple days later to tell them that my one nail polish was coming off . When I called it was before New Year's day and they were not gonna be open on New Year's Day that Saturday and Sunday. They made it very clear I had to come by 6 o'clock that day to get the nail polish. Lexi answer the phone. I coukd not bear her name because she was probably wearing a mask. And it seemed that she got an attitude because of that. No I don't know why this is really was a big issue with them. Not done intentionally. Went back to the salon before six about 530 on the 30 th . The manager comes up Name NHI and the way she was talking to me , stop me from signing in. She always seems to have some kind of problem with me . I could feel the pleasantness. She said I'm not checking in and I do check in and and because I didn't say Lexi name correctly. Number three she was talking to me loud that everyone can hear the conversation. I will say I was very put off by that and I did ask her to Lower her voice. She would not so both of us got into a disagreement about something that was minuscule. I have never in my 20 years of getting my nails done been treated this way. She told me matter-of-factly that I have to wait 30 minutes. And she alluded to the fact that she didn't know when she could get to me. I said I feel that you guys don't really care about customer service. She also told me that I do not hold my hand correctly in the lamp for it to dry. Now she doesn't even do my nails, so I guess she was talking about me to the other technicians. She was pretty much telling me things she did not like about me . I have arthritis in my hand and if I don't lay my hand flat all the way because of my arthritis. I didn't think I had to explain that and I never thought it was a big issue because, I have gotten gel and pink and white for many years and never had an issue. The only reason I was going to start go on there is because my nail technician sold her business during the pandemic. They also proceeded to tell me that whenever I come in and I have to wait , never was it a problem . But I will say I have to wait every time. But I did not complain. Now I've never said anything about not waiting. So that's her problem. She is not professional and yes she probably only cares about the people that she likes. She refused to polish my nail. After I paid over $60 plus $10 tip and I was treated that way for one now. I've spent over 250 at that nail salon.during the holidays have never gotten six dollars off . I just look for a place where everyone's going to be nice and they care about their customer. Number two if I have a problem with a nail that they don't mind fixing it. If you don't want my business you should have said so when I was spending all that money. I never treat anyone in that establishment rudely . I treat you the way you treat me. She said she was the owner and the manager and she was not gonna do my nail and not giving me any money back. Well , I feel really sorry for her. Someone's going to come in there and she's going to treat them bad and it's just gonna come back to hurt her business . And I know a lot of people go there but this place only has 2 1/2 stars , so I'm not surprised that this happened based on what I have read. So she will lose my business my friends business and my daughters business. And keep going the rate you were going and you will lose more people. There's too many Salons out there that I have to rely on someone like her banding me from her salon. I feel I was discriminated against and I don't know why she chose to treat me that way. I am only sorry that Deon has to lose my business . Thank you Deon for doing a great job on my nails. I think people have to realize things have changed since Covid .It seems to be more about them, than the customer. I'm gonna post a picture of my one nail she could not fix. It's really sad that this is the way they do business at Viva nails . read more

VIVA NAIL SPA - My mail - Nail Salons Near Me - Concord, North Carolina

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So I normally go somewhere else, but decided to give them a try. . I'll start with the good - beautiful location, like the sign-in process. Now the bad. 1st, the receptionist/manager maybe has a horrible attitude. She wasn't nice to the guests and her own staff. 2nd, the nail tech didn't know how to take the gel off my toes. He had to go get someone else to do it. 3rd, the pictures describe my gel nails after a week and a half. I've been getting my nails done for 20+ years and this was one of the worst. read more

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My nails, with SNS, have become very healthy & never break. I've been coming here over a year now & didn't realize how my previous spa manager actually hadn't done the best services to suit me. Ngi is an expert in this field, her work is professional and Anthony does an excellent job for pedicures. I highly recommend. It is a busy shop, do make an appointment. read more

Nhi always takes care of me! Even with walk-ins, I get in and out promptly! Loyal customer over here! read more

VIVA NAIL SPA - SNS nails and regular pedi. - Nail Salons Near Me - Concord, North Carolina

My friend and I tried this place out for the first time last week. My deluxe gel pedicure experience was terrible. The nail tech ripped my skin off while trimming the cuticle. It was extremely painful and she acted like I was crazy because it didn't bleed 'immediately'. She ended up having to apply an antiseptic solution when she realized how bad it was. But never apologized. It burned every time she put that foot back into the water. Then proceeded to cut the toes on my other foot down to the quick. Which burned like hell. Now I'm miserable on both feet, going in and out of the water. Burning over and over again. When it was time to clean the nails with alcohol- to prep for the gel- she paused at my two most damaged toes, shrugged and gave a half ass 'sorry' then doused them in alcohol. The pain was incredible. I almost came out of my seat. I will not be returning to this salon. read more

The manager at the Concord location makes for an unpleasant experience. I was booking 4 spots in one day Manis/Pedis consecutively with the same nail tech. She made me feel like this was an inconvenience because I was using up her techs time...um, I'm a paying customer and it's 4 services, just like having 4 customers. During my visit I watched the manager yell at techs and customers alike on the floor. She wants it quiet, and to be like an assembly line. Customers are just numbers as are the employees. The next time I went back, my nail tech had left. The manager said she had tried to call me but I had the wrong # in their system...um, no I didn't...you had just texted me a reminder of my appt. Happy to say I've been reunited with my nail tech and in a much nicer/enjoyable salon! read more

Great experience. Clean business. Nice staff. Great color selections. Thanks Natalie! read more

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I wish there a 'no star' choice. This place sucks. I went in with an appointment and with my mom, front desk girl SUCKED. No welcome and absolutely no help. They're lucky I had a gift certificate because I would not go there by choice again. Over priced and very mid service. read more

I would not recommend this salon. My daughter was burned after waxing. I was informed that there would be no refund and the skin should heal. This has to be the most unprofessional experience I have ever had. At the very least, a full refund should be offered. My daughter always gets her eyebrows done, but this is the first time anyone has burned her. I'm shocked at how the manager responded. She's 14! I never bring race into it, but If she had blond hair with blue eyes, would more sympathy had been extended? I never used to wonder but now I do. read more

VIVA NAIL SPA - Burn from waxing - Nail Salons Near Me - Concord, North Carolina

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Recently made an appointment for a pedicure and SNS nails. In preparation I soaked off my SNS nails as well as scrubbed my heels and callouses. I showed up on time, checked in (which asks what service you're getting and I checked Spa Pedicare and SNS). The girl at the desk asked me to pick my color from the color wheel instead of pick out a nail polish for my toes (which is what I normally do). Anyway, I told her I had a 1pm appointment and proceeded to pick out a color of which I informed her. I was directed to a pedi chair where I waited for 30 minutes. The owner came over and asked what service I was getting (despite me selecting my services on check in as well as informing the desk person). Since her service was running behind she clearly had the intention of chastising me for selecting the wrong service when I made the appointment on line. I ALWAYS schedule a spa pedicure & SNS. This time apparently a gel manicure was accidentally selected. But rather than realizing my long history of SNS, the fact that in check in I selected SNS and informing her front desk girl that I was getting a regular pedi and SNS, she insisted on arguing me down about the fact that I chose the wrong service. People change their minds at the last minute often so WHO CARES! I'm the customer. I told you what I want. The only reason she was so determined to prove that I booked the wrong service was because she was running so late on appointments. That's not my issue and if she were acquainted with or cared about customer service she would've apologized for the lateness of the appointment and moved on. Even after I reviewed this incident on Google she responded with further attitude and essentially told me to go elsewhere. When nail salons are a dime a dozen she shouldn't be so cavalier. I know prior customers who have left for similar reasons. To the owner: You are in the SERVICE industry. Never argue with a customer or try to prove them wrong. Most people said I should go back to your salon and make you fix my terrible nails but I'm positive you would either refuse or make me wait till I give up as you are highly unprofessional and I don't have the time to waste! read more

VIVA NAIL SPA - Notice the dips on the ring and pinkie fingers. - Nail Salons Near Me - Concord, North Carolina

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Every time I go to Viva they greet me by name!! Everyone here is very friendly and patient with their clients. Winnie does an amazing job on my nails and they always lady 3 weeks minimum, sometimes I can get 4 weeks out of them!! They are even very patient with me when I get a pedicure because I am very ticklish. I have been going to Viva for at least 2 years now and I am always satisfied. The salon is beautiful and provides a very relaxing atmosphere!! You will be pleased with your service if you decide to have your nails done here. They also do waxing!! read more

owner Knee Doe extremely rude unprofessional got nails done, the polish peeled had to argue with her because I refuse to put my information in the system because they are retaining your information your credit card information so when you come back, they are possibly passing this information on to whomever. Horrible would never recommend or come back. read more

I have been here a little more than a few times giving this place the benefit of the doubt my set before my current set actually lasted for a whole month before chipping etc and its SNS I was happy because I'm like wow the actual first time in forever my SNS isn't chipping at this location but I jinxed myself I went to the same person hoping it would last like my last set and of course I got my nails SNS on Friday ..Tuesday evening after they were already closed it chipped I'm pissed because I work basically all day Wednesday when I called and was told if I can't come in Wednesday my 5th day then I will have to pay $5-10 ...technically my nailed chipped on Tuesday the 4th day even though it was after business hours I just don't understand if I'm paying 40-50 plus dollars & tip for a product that not regular polish whats the issue not only that this is my last set for a long time because I just enlisted into the navy so after this set I will have to take my SNS off so this last set actually meant a lot to me the color and everything and my experience was ruined because you guys don't know how to do nails I would not come here even to soak my nails off they may mess that up too. read more

My first time here was great. However when I returned, my first tech was no longer working there during the week. The second job done was mediocre. So I won't be returning. read more

I went in no appointment. The guy said he would help me to get a nail fill.. I signed in, had a seat waited...then a skinny redhead walks in ask how long, he them complements her on her hair and asked her if she had an appointment she said no he sends her back in right way to get her nails done while I'm waiting. I will never go to a business that does that. I literally walked out and he's chasing me outside, saying my name and telling me he'll fit me in know you lost my business. Plus they messed up my nails the last time they're crooked. No thanks!!! read more

VIVA NAIL SPA - Pointer finger crooked - Nail Salons Near Me - Concord, North Carolina

My favorite nail place, and I've tried them all!! Always a positive experience. I've been Atleast 5 times and I have yet to have a problem or negative experience!! read more

This is the second pedicure I have had here. Very nice relaxing atmosphere & everyone is very friendly as well.

First time customer and I will be a returning customer. Prices are good, (I got a gel mani and pedi $50) staff was friendly and took safety serious. The atmosphere was very nice. The best part was getting my brows done. Nancy is a must to go to. Somehow she managed to get them arched. The nail area is definitely different. No individual tables to get them done. It's more of a family style long table. Of course they didn't have people next to each other. I think it was cool. The pedicure chairs were comfortable. When you first enter you sign in a tablet and check what you would like to get. If I could say one negative thing is I wish I saw a pedicure list to see what other options they had with descriptions. I tend to like to treat my feet right and once in a while pay extra for it. Maybe they do have one and I missed it. Overall good experience. read more

Well never going back there. $35 for a 15 minute rude and rushed pedi Skipped nail polish and asked for them to be buffed and they told me an extra $5 - nope. I would avoid this place at all costs! Forgot to add - when I told the manager, all she could do is say OK. read more

This was my first time coming to Viva Nail Spa since I moved near the area. Needless to say I'm not missing the nail salon I used to go to that was closer to my apartment! If I could give it 4.5 stars I would. The only thing I found a little odd was that when I first walked in and stated I was getting a gel mani, they showed me where the polish was but there weren't any swatches? I stood there googling the gel polish colors until I found one that I liked. I'm not sure if swatches/samples are available, but if not, that would be my only critique! Other than that, the environment was clean and spacious. All of the staff were really nice. I'm not sure who did my manicure (I didn't get her name) but she took her time and paid close attention to detail. That's saying a lot for just a simple gel mani! Definitely returning and probably making this my go-to place! read more

Classic case study on how not to treat customers. Came here with my friend for my birthday. My friend had made us both reservations. I was seen right away. She had to wait 45 minutes. When she asked if she could be seen they said it would be another 15 minute wait. When one of the nice staff members... And they all are nice... Came over to try to help my friend... The manager emerged saying loudly across many other customers that my friend had told her she didn't want the service because she had to wait. And the manager began quizzing my friend loudly in front of the customers, "do you want it or not? Yes or no? When I asked you before you said no. But now you say you want it? Yes or no?" We were both stunned at this display of lack of care for a longtime customer. We only hope the employees are treated nicely. I would give this place a miss. read more

I've been to this shop several times and been pleased. But tonight was terrible. The manager put my nails in acetone in a baggie. The acetone ran out and onto my pants which melted. Literally. See the picture. The manager offered me $10 off my manicure. I doubt that I can replace them for that price. read more

VIVA NAIL SPA - Acetone melted my pants. - Nail Salons Near Me - Concord, North Carolina