this is the best experience I've ever had with the quality of service and products when getting my nails done. My nails had become so brittle that they were constantly breaking and splitting. I went in for a manicure with Juliet and she did a beautiful job on my nails. The product itself strengthened, my nails and within two weeks they had been strong enough to grow out. And for the first time ever, the a full two weeks without a single chip! I've literally never had that happen before with any type of polish.I've just had my second manicure there, and I am absolutely thrilled with the vibe of the place, the service, and the product. Also, the front desk receptionist is super friendly, and always a delight. Plus, free mimosas!! What more a person want? read more

EDIT: Coming back because not only did they show no grace with my situation when I asked to reschedule (which I accepted and planned to move on with my life). The lady at the front desk told me they charged me a tip ($27.50 turned into $38.50) that I did not authorized. Tipping for a service I never received? That is stealing! I tried to resolve this over the phone 3 times but the manager never contacted me. This is a matter of principle, poor customer service, and lack of empathy for a business I supported for years. I have never had this issue with any business before so I am honestly shocked by this. Original: Love Eugina for pedicures but hate their cancellation policy. I've never needed to cancel before but the one time I have to because my daughter is sick and have to stay home, they still charge me the half of the service. I'll just do my own feet at this point. read more

Absolutely loved this place! The receptionist was super attentive & nice! I loved the service , my nails are super sensitive so the person who attending me was patient with me & the vibe was nice with just everyone there! The environment was very welcoming and I LOVED THE RESULT! read more

Freecoat Nails - My nails are getting stronger now! - Nail Salons Near Me - Concord, North Carolina

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I booked an appointment to get my nails done the day of my engagement pictures. I arrived 10 minutes early and was told that the nail tech working on a client would work on me next. I wish the receptionist was paying attention because she would have seen that the nail tech was doing elaborate nail art and would definitely not be finished in 10 minutes. Instead she went to the back and left me to sit there. Finally 15 minutes after my scheduled appointment time I interrupted the nail tech to ask if she would be able to start my nails soon. She looked confused that she had someone waiting and went to get the receptionist. The receptionist came back out and told me the nail art wasn't booked correctly and they could reschedule me for the next day. I said that wouldn't work as my pictures were that evening. They called another nail tech back from lunch and she cut out half of the service to get my nails done on time. She did a great job and they did not charge me so I thought it was a one time mistake. I really enjoyed having my nails done so I made an appointment for 2 weeks later with the same nail tech. A few days before the appointment I got a text saying she no longer worked on Saturdays and I could change my appointment or have a different nail tech. I choose to have a different nail tech- big mistake. The nail tech didn't file my nails evenly and the polish was sloppy. Not even 24 hours later it had chipped. I emailed them with a picture of the chip to take advantage of the free repair. That was 4 days ago and I have not gotten a response. They can't seem to manage appointments and the nail techs are hit or miss. Not worth the risk. read more

Love this place always coming back! Music is always good and everyone is welcoming! I never get designs on my nails but wanted to something different! Bre came through with a cute design that's so me! read more

Freecoat Nails - Nail Salons Near Me - Concord, North Carolina

nails. FULL PEDI AND mani w/ gel extention. 5 hours after nails are already fallen. French paint job is no-good. Pedi is worse than when I arrived. Mediocre work at finest. Extremely frustrating .but if vibe is the only thing that you care for, it has a good clean vibe. read more

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I came in today for the first time after anxiously awaiting their opening day (today). Their social media team has been SO helpful and had great customer service, and that translated to the great customer service inside as well! Today was opening day, but the location was SO clean! Everything was cute and definitely did not smell like your average nail place. It's clean and nice! I booked my session online with Alexis and had such a great experience. When I got there, I ended up getting there a bit early, but they gave me a tour of the place and explained everything! Alexis did my nails PERFECTLY! She was so sweet and sooo talented! I am in love. I already booked my next appointment in two weeks! Can't wait to come back! Way better than an average nail salon. read more

My husband made an appointment for me here for mother's Day. He needed me to fill out what I wanted so I was able to look at the website. I arrived about 10mins before my appointment time and was asked to pick out a color which I did. I sat there until about 15mins after my appointment time before my tech was able to see me. The website mentioned if you are late that they may cancel your appt and you will be charged. I think if you have a strict rule then there should be rules around the tech being on time. I wasn't offered a beverage which I noticed other clients were offered. I'm not sure if that needed to be pre booked but given me having to wait a long time to get started, I should have been offered something. The service was nice, I did pay for a simple design. I don't think the cost equates to how it looks but they are cute. It was quick, no soaking of the hands, just a dry pedicure which is okay. Waiting to see how long these last on if it's something to try again. read more

Not sure what else to say besides don't waste you're time here. Tried this place out despite the reviews and that was my mistake. Got my nails done monday midday (builder gel) and by wednesday they were already cracking/chipping and by sunday they were lifting so much I had to just peel them off. This appointment took 1.5 hours, cost me $91, $75 + generous tip for the job that was done. So unfortunate to pay that kind of money for such mediocre quality especially when this is supposed to last much much longer. I called twice to try and get this resolved but after getting an answering machine both times, i did myself a favor this time and thoroughly checked the reviews to see responses to negative feedback and just seems like more back and forth than I even care to give time to. I wouldn't even want to go back for a redo. Would want my money back but that's a stretch. So just taking quite the $$ L and not coming back. read more

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My nails always look so cute when I get them done here but they never last more than a week. I've tried going several times now and every time my nails don't last so I won't be back. read more

Went on Memorial Day Monday, it is now Wednesday and my gel polish nail has chipped!!!!! Place is cute and staff very friendly and personable however , it is not worth the amount of money I paid for my nails! I wanted a sticker on my nail , poor nail tech tried 4 times could not get it but then needed up having to redo my nail color because the attempts of the sticker messed up the nail. I understand this is non toxic but honestly my nails look like I painted them myself . Correction* Sunday - as you see the response below I guess it's my fault because my nails aren't "healthy" why the polish didn't last! Are you serious. No I will not come in I am taking my business elsewhere and making sure I tell everyone to never come to your horrible place! read more

Freecoat Nails - Chipped nail polish , horrible bubbly paint job . - Nail Salons Near Me - Concord, North Carolina

I truly enjoyed my experience here! I was having breakfast next door and decided to go and get a pedicure afterwards. I was a walk in and they were able to take me after a few minutes waiting on the tech to come in. (I came right after they opened). I was greeted by the owner who offered me a beverage. My favorite part about this place was that I knew what I was going to pay up front! She explained to me pricing as I checked in. My pedicurist did a lovely job making sure I was well attended to and comfortable. She even warmed my water back up when it got cold. It was a nice vibe. Music playing. Ladies talking. Or if you didn't want to talk during your session, they had disposable earbuds for you. They are a nontoxic salon so you don't smell acrylic as soon as you walk in the door. They use natural products (my sugar scrub was literally olive oil and sugar!!) and they don't use those nasty jetted foot baths because who wants bacteria swimming around. I received the Gel Pedicure. It was good and well priced: $60 for the pedicure and I left a $12 tip. I did call back later that evening and asked how much a GelX fill in would be and was quoted $85. For a fill, I thought that was a bit on the pricey end, but maybe I'm outdated. Overall, I will be back for the pedis! read more

The place was super clean and you can tell it's new. I went in for a pedicure. The tech Ciera was super nice and thorough. I don't think there is another special about my pedicure but I can appreciate that she was nice and personable. read more

Freecoat Nails - Gel mani - Nail Salons Near Me - Concord, North Carolina

soooo where do i start.... my experience with this place has been nothing but disappointing. i really ignored the reviews and i shouldn't have done that. i've been doing my own nails since 2021 (so i know how long gel X should last) , and i was feeling like treating myself for a couple of months and just to go ahead and go to a salon to get my nails done so i booked trough classpass, my first appointment went wonderful i loooved the place, until before the 10 day mark 4 nails popped off. took the L and decided to give them another shot, so i re booked w another nail tech and when i got to the salon at 12 (the time of my appointment) they told me that the nail tech that was going to take me called out sick and they pushed my appointment until 4 pm mind you, i live 20 miles away so it's a 35 minute drive, so i went back at 4 and another nail tech did my nails and they were gorgeous.... until BEFORE the week mark... 2 of them popped off and 2 of them lifted, could you imagine how surprised i was not really tho. so i went back to get them fixed and guess what happened??? they pushed back my appointment AGAIN, mind you that i called around 12:30 to make sure that i had spot and that i didn't had to wait like the last time, and i still had to wait more than 20 minutes in the waiting room, standing up because there were more clients waiting. i loved my nails both of the times that i got them done but to just throw my money away and drive for so long just for my nails to last a week? (mind you it's not a cheap place) yeah no thanks im good. you're better off spending your money in another place. will not be back and will not be suggesting this place to no one ever. read more

I really wanted to like this place. The premise of the business is incredible. Using nontoxic formulas help both the customer and the artists. However, I had some issues. I booked my appointment, and I was not informed until 13 minutes before my appointment that my artist was no longer available. Luckily, I live decently close and had just gotten in my car. They asked to rebook my appointment for an hour and a half later. That was fine as luckily I didn't have anything else to do that day. So I show up for my appointment about 10 minutes early, and I am told that my artist is finishing up. However, my artist was not just finishing up. My appointment was for 4:20 PM and I was not able to get started until 4:55 PM. The artist did apologize, and explained that they were making up for the missing artist, but if that was the case, they should not have rebooked me for 420. From there, I have had my toes done for four days, and my big toes are already chipped on both sides. I don't know if that is due to the polish that they use, but it is really disappointing because like I said, I really wanted to like this place. read more

Freecoat Nails - The chips after four days. - Nail Salons Near Me - Concord, North Carolina

I had a wonderful experience here! Ciara did my gel manicure and did a great job and kept great conversation! I'll definitely be re-booking with her! Nicely decorated place and wasn't packed at all. read more

I came in around 530 and was sat by 540ish. They typically are appointment only but had an extra opening. The hostess was very welcoming & Sarah (nail tech) was personable & precise. I came close to closing time & didn't feel rushed. I got a scrub after the polish, lotion with a warm towel, & finished with cuticle oil. The atmosphere was relaxing and aesthetically pleasing. I'll definitely be back! read more

Excellent service all around the salon! Ciara and Alexis worked with my grandma and I to exceed all of our needs and wants!! The two of them made us feel so welcomed and comfortable at Freecoat! It is so nice and clean in there! There are no harmful chemicals or smells in the air! Super pleasant and cozy atmosphere! Everyone is easy to talk to and they ensure your happiness! Not only did we leave feeling great, but also with great nails and our next appointment booked! Can't wait to go back and bring more friends and family to this sweet, new gem of a nail salon! read more

Nails done on Friday, one nail fell off Saturday, the next nail fell off on Monday. Went to get my nails repaired and I was told to cone back tomorrow. Really? Nails start T $75.00. Never again . read more