This place was a nightmare to deal with. No one ever clearly explained the cost, and changes that…read morewere being made, which caused nothing but problems. Every time I asked a question, I was told "I'll call you back" -- spoiler alert: they never did. The staff seems really young and inexperienced, and it shows. I constantly felt like I was chasing them for basic information about my own policy. Maybe it was just Tarin, but I would not trust this agency.

Incompetent! I don't know what the three women do from 9-3 all day in that office, but it is not…read morework. Good luck even getting them to answer the phone. When Nationwide pulled its homeowner's insurance out of California last year, they said they would find us other insurance before the policy expired. Crickets. We ended up finding our own before our policy ended. They did call months later with a terrible offer. This year Nationwide doubled its auto rates, and again they promised to find other coverage. Once again -crickets. We found our own. We contacted Dolling in four different emails/calls and signed the papers for them to cancel our Nationwide coverage over a month before it was due. Of course, they couldn't manage to do a simple thing like that and we got hit with a surprise $260 withdrawal. I feel sorry for anyone who has a claim. If they can't do a simple thing like canceling a policy in a month, you are going to be screwed when you really need them. In other words, you are better off on your own than wasting your time with that worthless business.

I have never had a bad experience here. Everyone is always helpful and answers my questions in a…read moreway that is easy to understand. Whenever I have had to file a claim they have been more then willing to help me the best they can. Great customer service!

From the owner: Our agency has the ability to write multiple lines of Insurance with a handful of companies that we…read morerepresent. We find out what YOUR needs are and build a policy for you. We focus on providing a competitive price accompanied by exceptional service from the staff.

I had issues with the way the rental agreement was written after a no fault collision, and I called…read moreand emailed State Farm to straighten them out, a woman working for this office called me back and asked if there was anything she can do to help me. I explained my concerns but she was confused and shut down every request for help I made. I really doubt she was calling to help me because if there was a list of things she would actually do that list would be blank. Anyway through the conversation she bit into a keyword and started reciting some corporate incantation about how state farm and enterprise are different entities, however when I told her I know that state farm and enterprise are two different companies she hung up like a child. Just imagine, you're having a good day working on a project, you get a call from the Tim Weatherson State Farm Insurance Agent the person who you pay to provide you a service, a woman representing Tim berates you and hangs up. You're perplexed, confused as to what the purpose of the phone call was, and you're mad because some random person called you to tell you a bunch of lies treat you like you're stupid and hang up on you while you're mid sentence.

I have been a state farm customer for 40 + years, stopped by my agents office Tim Weatherson. Was…read moretold i needed to make an appointment ? There were no other clients there. Three guys all playing on the computer, too busy to deal with an established customer, TOTAL BS.

shout out to the amazing team! Ashley is another asset for this awesome crew! No one wants to deal…read morewith insurance but it's a must. The team here goes out of their way to provide the best customer service out there!

I have the best Insurance agency team out there! I can't enough about them!! Shanese is by far the…read moreGO TO when it comes to customer service!! I always tell people about the amazing service I get from Sean/Shanese/Heather!! If you are looking for an agent that actually cares and treats you like family, look no further!!!

Juli and her team are always available to help us with our auto and home insurance. Very caring and…read morepatient with us seniors, explains everything so well. With monthly payments available it works for our fixed income budget. For us so worth the drive from Shingletown CA to Red Bluff CA.

Everyone is nice, and it's good to see good reviews. However, in my case, I'm finding them…read moreinefficient and lack attention to detail. It's makes me worried, that if I have a claim, will it be handled efficiently? Because of the inefficiency, I will be double charged this month, which is December as in Christmas time, and I'm on ssd with limited income. To have to make a double payment because things were not taken care as they should have been is very frustrating. I'm sure there are few of these problems, but it's me and I'm upset.

Called about not getting anything from my homeowners company about my renewal or if they were…read morenon-renewing me. Katelyn reached out to my company and got back to me within 10 mins. The OUTCOME of my policy is NOT important to the review of this agency, as they do not control decisions like that. The review is for the quick response from my agent after reaching out to my insurance company. Thanks for taking care of my customer service needs!

Like many Northern California, ranches and farms ours is no exception. We are losing our homeowners…read moreinsurance because where we live not our individual ranch, but Northern California is too much of a risk. So with that I went to see Truman Christ insurance in hopes of getting a homeowners policy. Young girl behind the counter. Very nice. Very polite. The older man mid to late 50s, salt and pepper beard, dark hair absolute prick actually threw me out of his office. When I asked about getting a homeowners insurance policy told me I had a bad attitude and told me to leave. I simply asked if I could get a quote on an insurance policy for our ranch. Never ever patronize Truman Christ's insurance in Red Bluff California. He is an absolute prick.

My experience was exceptional customer service. Nancy helped get me the best price for my monthly…read morerate. She was very friendly and professional. I highly recommend this company and ask for Nancy! Friendly, professional, extremely helpful and accommodating.

Omg ! Kristi is amazing she went out of her way and above and beyond her kindness and service was…read morebeyond customer service I would recommend her to every person who needs car insurance..thank you

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.