Juli and her team are always available to help us with our auto and home insurance. Very caring and…read morepatient with us seniors, explains everything so well. With monthly payments available it works for our fixed income budget. For us so worth the drive from Shingletown CA to Red Bluff CA.

Everyone is nice, and it's good to see good reviews. However, in my case, I'm finding them…read moreinefficient and lack attention to detail. It's makes me worried, that if I have a claim, will it be handled efficiently? Because of the inefficiency, I will be double charged this month, which is December as in Christmas time, and I'm on ssd with limited income. To have to make a double payment because things were not taken care as they should have been is very frustrating. I'm sure there are few of these problems, but it's me and I'm upset.

This place was a nightmare to deal with. No one ever clearly explained the cost, and changes that…read morewere being made, which caused nothing but problems. Every time I asked a question, I was told "I'll call you back" -- spoiler alert: they never did. The staff seems really young and inexperienced, and it shows. I constantly felt like I was chasing them for basic information about my own policy. Maybe it was just Tarin, but I would not trust this agency.

Incompetent! I don't know what the three women do from 9-3 all day in that office, but it is not…read morework. Good luck even getting them to answer the phone. When Nationwide pulled its homeowner's insurance out of California last year, they said they would find us other insurance before the policy expired. Crickets. We ended up finding our own before our policy ended. They did call months later with a terrible offer. This year Nationwide doubled its auto rates, and again they promised to find other coverage. Once again -crickets. We found our own. We contacted Dolling in four different emails/calls and signed the papers for them to cancel our Nationwide coverage over a month before it was due. Of course, they couldn't manage to do a simple thing like that and we got hit with a surprise $260 withdrawal. I feel sorry for anyone who has a claim. If they can't do a simple thing like canceling a policy in a month, you are going to be screwed when you really need them. In other words, you are better off on your own than wasting your time with that worthless business.

I had issues with the way the rental agreement was written after a no fault collision, and I called…read moreand emailed State Farm to straighten them out, a woman working for this office called me back and asked if there was anything she can do to help me. I explained my concerns but she was confused and shut down every request for help I made. I really doubt she was calling to help me because if there was a list of things she would actually do that list would be blank. Anyway through the conversation she bit into a keyword and started reciting some corporate incantation about how state farm and enterprise are different entities, however when I told her I know that state farm and enterprise are two different companies she hung up like a child. Just imagine, you're having a good day working on a project, you get a call from the Tim Weatherson State Farm Insurance Agent the person who you pay to provide you a service, a woman representing Tim berates you and hangs up. You're perplexed, confused as to what the purpose of the phone call was, and you're mad because some random person called you to tell you a bunch of lies treat you like you're stupid and hang up on you while you're mid sentence.

I have been a state farm customer for 40 + years, stopped by my agents office Tim Weatherson. Was…read moretold i needed to make an appointment ? There were no other clients there. Three guys all playing on the computer, too busy to deal with an established customer, TOTAL BS.

I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Not great. I paid him 150 bucks to email some forms of people. When I called back to talk to him,…read morethe lady didn't know what I was talking about the form it took weeks When I finally did get the forms back, they were wrong so good thing. Owner was there and she got it all worked out for me before I tried to file them with the courthouse.

Customer service excellence; attentive and patient when I needed to understand. Good location in…read moretown with plenty of parking

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

Early this year, I was a first time home homebuyer at the age of 60 years old. Always rented and…read morenever owned a home. I wanted to shop for a home that would allow me to bundle the house payments (mortgage payment, property tax, and home insurance) to be comparable with my rent of around $700. At the same time, I had to feel right in meeting the people that would play an important role in my home purchase because a large sum of my hard earned money savings was going to be spent. I had to feel right with how they treated me as well, because we will be working with each other for a long period of time in helping me purchase my first home. I was so happy and grateful that I met Jody Richards who was working for Banner Bank then, with the recommendation of Barbara Dancel of River City Realty in Red Bluff, California ( I highly recommend Barbara as well). Jody took the time to understand me as a person and presented me with a loan amount that I can use with Barbara my realtor to shop for a home that is priced within my means. I really respect someone who trys to know me first because I am a shy and quirky person and our business relationship throughout the ordeal of buying a home should be as if we are teammates and friends. I highly recommend Jody Richards at Commerce Home Mortgage located in Red Bluff, California. She is a person you can trust, feel really comfortable to work with, and will guide you informatively through the home mortgage loan process. Thanks Jody, your numero uno!

As a realtor in Red Bluff, Ca, I have sent a few buyers to Jody and she went the extra mile to help…read morefirst time home buyers, explain the process and always answered questions and the phone. I have been a Realtor in California for over 20 plus years, her experience and understanding the process is always helpful a Lender that cares and the best loan that works for you. S. Long

My experience was exceptional customer service. Nancy helped get me the best price for my monthly…read morerate. She was very friendly and professional. I highly recommend this company and ask for Nancy! Friendly, professional, extremely helpful and accommodating.

Omg ! Kristi is amazing she went out of her way and above and beyond her kindness and service was…read morebeyond customer service I would recommend her to every person who needs car insurance..thank you

Called about not getting anything from my homeowners company about my renewal or if they were…read morenon-renewing me. Katelyn reached out to my company and got back to me within 10 mins. The OUTCOME of my policy is NOT important to the review of this agency, as they do not control decisions like that. The review is for the quick response from my agent after reaching out to my insurance company. Thanks for taking care of my customer service needs!

Like many Northern California, ranches and farms ours is no exception. We are losing our homeowners…read moreinsurance because where we live not our individual ranch, but Northern California is too much of a risk. So with that I went to see Truman Christ insurance in hopes of getting a homeowners policy. Young girl behind the counter. Very nice. Very polite. The older man mid to late 50s, salt and pepper beard, dark hair absolute prick actually threw me out of his office. When I asked about getting a homeowners insurance policy told me I had a bad attitude and told me to leave. I simply asked if I could get a quote on an insurance policy for our ranch. Never ever patronize Truman Christ's insurance in Red Bluff California. He is an absolute prick.

Jeff Modugno provided a thorough explanation of life insurance and its benefits which is essential…read morefor those that want to protect their family. The support from the Farmers Brad Jacobson Team is top-notch too! If you have any questions about life insurance, give Jeff a call.

Jeff helped my wife and I get life insurance. He's friendly and made the process very easy. I…read morefelt all my questions were answered honestly. And I plan to recommend him to family and friends who need insurance.