All of my friends and family have asked me if we're happy with our solar, and I will tell everyone…read moreto STAY AWAY from Encor. Encor is in the habit of taking people's money and then disappearing! Check out their Facebook reviews - everyone has had an experience like mine - Their customer service team is IMPOSSIBLE to get a hold of.
We purchased solar panels from Encor in late 2022, we worked with a very pleasant and knowledgeable salesperson, the original installation thankfully was fine. Over the last few months, we've noticed that pigeons are attracted to our roof.
On 9/12 I contacted Encor to see if they recommended any particular pest control service or method to repel the pigeons. I wanted to make sure we didn't void our warranty by working with an unapproved vendor or product. They recommended I have their technicians come out and install Critter Guards. They told me that once I paid, they would get me on their schedule, however it's now 4 weeks later, and they have my money, yet I do not have an installation date.
After a week went by with no update, my husband got concerned. I texted customer service on 9/19. "Hi, any news on when we're scheduled to have critter guards installed?"
No response.
The next day, 9/20, I texted "hi again, still waiting on an update since we paid in advance!"
No response.
Friday, 9/22, I texted "Hi again! what's going on with the critter guard installation we paid for? It's been over a week and I haven't heard back!"
No response.
I called and left a voicemail.
No response.
Tuesday, 9/26, two weeks after paying, with no response still, I texted again, this time, I was frustrated. "Hi again, this is getting extremely frustrating. I paid two weeks ago and have not heard back regarding my installation date for critter guards. We need to hear back today about that installation date."
FINALLY, a response. "Hi Jazmin, let me follow up with the scheduling team to see if they have an available date."
This was not an appropriate response. Two weeks had gone by, and I had been ignored multiple times, and nowhere was there an explanation, or even an apology. There was still no actual update. I understand that ordering materials can take time, but this should be communicated. Still, this response communicated nothing!
I texted again on 10/4.
No response.
I texted yesterday, 10/9.
No response.
I called and left a voicemail.
No response.
I've emailed their customer service team.
No response.
It has now been 4 weeks since we've paid, and no installation date. I have decided to dispute the charge with my credit card because they are refusing to provide the service I paid them for. DO NOT work with Encor/East Mountain Solar. Once they have your money, you will NEVER hear from them again.
I think there are enough of us unhappy customers to pursue legal action, I'll be looking into all of the options available.