Do NOT have anything to do with this company!!! I purchased a solar panel system for my home…read morethrough them. The system took months to install, it never worked the way they said it would work, it never produced the amount of energy they claimed it would, I have had solar panels that have been out of order for months, and there are many other claims the salesman made that they did not deliver on. Here is what they did...once they have your money (via loan), they are done with you. All of the installation and service to the solar system is contracted out to other local companies. Those local companies have no skin in the game and they have no obligation to help you in any way at all! So, you talk to a LGCY person on the phone and they are like "you need to deal with your local provider", or "we are trying to get someone in your area to provide service". The reality is that they are NOT doing anything. Since they already have your money, they have absolutely no incentive to help you in any way. To compound the problem, they had me finance the solar panels through GoodLeap, and if you know anything about GoodLeap you know that they are also a primary culprit in the home solar scam system. Unfortunately, I found out about their scamming practice after my system was installed. My advice is to stay away from any home solar systems in general, and have nothing to do with LGCY or GoodLeap in particular. Guaranteed...you will not save money on a solar system, it is NOT a good financial decision. YOU HAVE BEEN WARNED!

Please if someone from LGCY knocks on your door do not open the door. My installation from the…read morestart was one mistake after another. 1) Stating with the wrong address on the electrical permit that took 6 weeks for me to fix. 2) Before the net meter was installed, they turned on the solar disconnect so the power that was being produced was being billed to me as power being used. My electric bill was double. 3) I had a bad panel at install and took 6 months to have repaired. This year 2024. I had a panel that was not functioning so after 6 months the tech came out and reset the panel, it is only functioning at 60% lgcy said that is good enough and they will not replace the panel. So, after 24k dollars I have a system that I really have not support for, so for the next 23 years I am on my own.

The problem with this company started from when the sales guy, Rich, came to the house. We gave him…read moreour energy bills and was told that he would provide enough solar panels for us to never have an energy bill again. Everything sounded great and we signed the papers in August. The deadlines soon passed when it was to be installed, when come to find out Rich doesn't work for the company anymore. After calling every number possible to reach someone, we got in touch with Peggy who eventually got the ball rolling again, 5 months later! The first year of having solar was horrible. It didn't even work for months at a time. Service techs came out and just flipped a switch and said all is fine. No one ever actually checked the system. We kept calling Empire Solar because of the high energy bills we were getting. I cannot even count the number of times they've had to reimburse us for that. Techs said to talk to Miguel and he will give us money back. Techs even talk bad things about the company. Also we had a pigeon problem with them hiding under the panels. Empire Solar said that we should have a net installed. Why wasn't it done at the beginning? Why wasn't that told to us? Because of the faulty system the first year, we never actually earned the credit that was supposed to take us through the summer. So that was more money out of our pocket due to their negligence. The second year is even worse. Numerous times we've been back and forth with this company. They even just installed a newer inverter box and said that it should work now. Well it doesn't. (Mind you, the inverter box has a 12 year warranty if it's not working properly.) We are still getting energy bills. Every time we call Empire Solar, no one is ever available. No one returns calls. It's just excuse after excuse. We recently spoke to a manager named Michael. He had the audacity to tell us that if we would have asked the right questions when signing up that there wouldn't be problems. He also stated that we will always get energy bills. So what's the point of this product? When the power goes out in the neighborhood, don't expect your home to run on solar. You will also need an additional $7000 for a battery... another thing never mentioned to us. We told Michael we want to escalate the matter higher up, but he refuses. He claims no one will have anything different to say than he does. Empire Solar lied to us from the start. They used false advertising to get our money. We want to hear from Mr. Hard, Mr. Houskeeper, and even the founders of the company. We want this useless product removed from our home, the damage fixed, and a full refund.

Complete scammers. And now I'm $30,000 in debt because my solar panels don't work, and they will…read morenever respond to you. I am double paying for my energy bill plus solar loan every month.