The problem with this company started from when the sales guy, Rich, came to the house. We gave him…read moreour energy bills and was told that he would provide enough solar panels for us to never have an energy bill again. Everything sounded great and we signed the papers in August. The deadlines soon passed when it was to be installed, when come to find out Rich doesn't work for the company anymore. After calling every number possible to reach someone, we got in touch with Peggy who eventually got the ball rolling again, 5 months later! The first year of having solar was horrible. It didn't even work for months at a time. Service techs came out and just flipped a switch and said all is fine. No one ever actually checked the system. We kept calling Empire Solar because of the high energy bills we were getting. I cannot even count the number of times they've had to reimburse us for that. Techs said to talk to Miguel and he will give us money back. Techs even talk bad things about the company. Also we had a pigeon problem with them hiding under the panels. Empire Solar said that we should have a net installed. Why wasn't it done at the beginning? Why wasn't that told to us? Because of the faulty system the first year, we never actually earned the credit that was supposed to take us through the summer. So that was more money out of our pocket due to their negligence. The second year is even worse. Numerous times we've been back and forth with this company. They even just installed a newer inverter box and said that it should work now. Well it doesn't. (Mind you, the inverter box has a 12 year warranty if it's not working properly.) We are still getting energy bills. Every time we call Empire Solar, no one is ever available. No one returns calls. It's just excuse after excuse. We recently spoke to a manager named Michael. He had the audacity to tell us that if we would have asked the right questions when signing up that there wouldn't be problems. He also stated that we will always get energy bills. So what's the point of this product? When the power goes out in the neighborhood, don't expect your home to run on solar. You will also need an additional $7000 for a battery... another thing never mentioned to us. We told Michael we want to escalate the matter higher up, but he refuses. He claims no one will have anything different to say than he does. Empire Solar lied to us from the start. They used false advertising to get our money. We want to hear from Mr. Hard, Mr. Houskeeper, and even the founders of the company. We want this useless product removed from our home, the damage fixed, and a full refund.

Complete scammers. And now I'm $30,000 in debt because my solar panels don't work, and they will…read morenever respond to you. I am double paying for my energy bill plus solar loan every month.