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    Vitalyc Medspa

    4.0 (32 reviews)
    Closed 10:00 am - 6:00 pm

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    After spending nearly $15k here and my skin being absolutely destroyed, I feel obligated to post my experience so no one else will make the mistake of entrusting these people with your appearance. I was sold a Halo laser and promised a quick 7 day turn around and promised fantastic benefits. My skin was already relatively healthy with few concerns but after being heavily pressured into this procedure, I can honestly say it is the biggest regret of my life. I even brought it to their attention that I had Morpheus 8 in the past and it left me with significant hyperpigmentation and I was concerned this would happen to with the laser. I was assured it absolutely would not and encouraged to have this procedure that would essentially solve every skincare issue according to their information. After following all of the pre and post care instructions to a T including purchasing the expensive aftercare they recommended, I was left with hyperpigmentation, skin texture irregularities, and a distinct "mask" outlining exactly where they burned my face. I was told this was normal and would eventually resolve but I should buy ANOTHER laser to undo the damage they caused. I am now 10 months out and it has only gotten worse. I had to see a dermatologist who now has me on long term hydroquinone and I have made very little improvement. I have had several chemical peels and am still left with skin that looks older and damaged than what I started with. Not only did they destroy my skin with a Halo laser that I don't believe was even necessary and leave it so much worse than it was to start, they then sold me a package of lasers to treat the damage done by the original laser. When I no longer felt comfortable with them lasering my face after seeing the damage from the first one, the only way they would refund over $1,100 of my prepaid package they was left was if I signed an agreement not to post my experience with them on social media. Additionally, I was receiving Botox for migraines from my doctor and the remaining cosmetic part of the treatment I was going to Vitalyc for. The Botox from my doctor was always effective but the areas Vitalyc treated looked as if nothing at all had been injected. I brought this to their attention and was offered another injectable, which also appeared to do nothing. The contrast between the areas where my doctor treated and where Vitalyc treated was extremely obvious. I am not sure what I was injected with but it doesn't appear to be the Botox my doctor uses. my biggest regret is trusting these people and allowing them to sell me nearly $15k in procedures that ruined my face. My job is social media and this has caused me an immense amount of emotional distress and physical pain. They then tried to insinuate maybe my skincare routine was to blame and wanted me to buy an expensive regimen to try to fix the damage they caused. The fact that they wanted me to sign an NDA explains why I could not find any negative reviews on them. They will not refund your money if you buy a package and end up with a laser injury unless you agree not to tell anyone. The amount of mental and emotional distress this experience has caused me can not be overstated. To entrust someone to help you and have them take your money and refuse to refund it after destroying your face unless you don't tell anyone is not only unethical and immoral, it's theft. I have more information @jessmccalisterrn on all platforms.

    Shae G.

    Please save yourself from this medspa, I wish someone would have warned me what was to come... If you're looking for an experienced, HONEST, and professional provider, do NOT come here. I feel that I need to warn people about my experience, if only I had been warned it would have saved me 15-20k in corrective work. I bought a package of three Morpheus8 sessions, that was about a year ago. Since then, I have deeply regretted getting any work done at Vitalyc, as I've suffered endless problems to my skin, face structure, badly placed filler, etc. here. The WORST of all: I experienced facial fat loss on all parts of my face that was never intended, to the point I don't even recognize myself in the mirror any longer. I am deeply distraught and emotional about how my face will look in 10-20 years as I know how important facial fat pads are to remaining looking youthful. I have continued to purchase package after package and fillers after another for my face that I've never really needed in the past in hopes to fix what was done (before I noticed the fat loss). I've had to buy laser sessions elsewhere to remove the veins under my eyes that all the sudden became superficial due to the fat loss underneath my eyes. I've spent in total nearly 10k at Vitalyc to look WORSE than when I walked in. My beautiful big cheeks are DEFLATED to flat and now lay close to my bone, my face looks skeleton-like and my eyes appear closer together from the significant temporal fat loss. I also suffered from skin texture irregularities, lack of healthy glow to my skin, unbalanced facial features due to the loss of fat, bones more prominent, and that list isn't exhaustive. The only way to fix this depletion of fat is a fat graft to the face (surgery by a plastic surgeon $5k+ MINIMUM, possibly needing to be done twice). When I realized what had happened (since the process was very gradual, up to 6 months after each treatment), I immediately notified the provider and informed them about the issue. We set up a meeting in which me and three other people listened to my concerns. They basically gaslit me, acting like nothing has changed in my face, but they did offer ONE syringe of Sculptra- which would not have fixed the fat loss in my entire face, so I refused and they excused me as a customer. I asked for a refund for the unused PRE-PAID services I purchased and when they refunded the UNUSED services, they acted like they were doing me a favor. I'm not sure who told Vitalyc that melting fat down to the bone is ever a good look, but in an attempt to rejuvenate my SKIN, which I thought we were doing, the Vitalyc provider who treated me decided it was okay to melt the fat along my whole jawline, around my mouth, and then subsequently (meaning to or not) all over my face. These changes combined can massively impact someone's look and their ability to recognize themselves in the mirror (a normal concern after major SURGERY). I did not come here for a major transformation or for fat melting (besides UNDER my chin)- but that's sadly what happened. This spa denied seeing any fat atrophy when it's clear in every single picture that I suffered fat loss on my cheeks, temples, under eyes, chin, and jawline. They did however, mention that their machine malfunctioned, although they don't want to give details on what exactly happened. I also find it interesting that information is not included in my medical record. There were also multiple other false points of documentation in my medical record as well if that tells you anything about this place. Hmmm... sounds like they don't want to accept faults for the destruction they caused.

    Lips
    Amanda S.

    I visited the Southlake location and the staff was super sweet and professional. Jessica is a wonderful injector! I love the work!! I feel amazing!

    Front desk.
    Brandi C.

    This location is very clean and cute. The staff is extremely knowledgeable and very nice. They asked me what my concerns were and then explained everything to me so that I was able to make the best decide for my treatment. They were very honest with recommending what would look best. Highly recommend!!

    I signed up for a membership last year, mainly, to treat hyperpigmentation. I had a VI peek done, happy with the potential results. Had another one a week before I started my new job. Expecting everything would go as before. The aesthetician recommended to use the moisturizer they sell for dry patches. I followed directions, except it burnt my skin. I was in tears from the pain - the burns hurt bad. I was in tears to show up to my new job with burnt skin, and couldn't put makeup. After doing my research, I discovered that you don't apply anything with alcohol during the exfoliation period from the VI peeL. One of the ingredients of the moisturizer they sell that was recommended is alcohol. I was embarrassed when I showed up to my new job but had to face the consequences. Unfortunately, instead of making progress, I now have the results from the burns on my nose and my cheeks. Lisa, the manager, was nice to accept to cover one VI peel - but it is going to take more than that to correct. I don't blame the aesthetician, I like her. They need to be more careful. I wish Lisa would have offered to help at least take me back to where I started, before burns.

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    Good place to get things done. Got the Emsculpt here and they did it perfect. Staff is very nice too.

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    4 years ago

    Nicole answered all my questions and made me feel very comfortable. My experience was great! Definitely recommend.

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    6 years ago

    Keilee is the girl to come too! Best facial I have ever had. The staff is amazing! So friendly. Super clean & adorable!

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    Ask the Community - Vitalyc Medspa

    Review Highlights - Vitalyc Medspa

    I found this gem through one of the aesthetics nurses, Jessica Schuermann and she's one of the best around!

    Mentioned in 7 reviews

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    4.8(90 reviews)
    2.0 mi
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    Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

    I really did not want to write this review but I went ahead and booked a virtual consultation a…read morecouple months back for what turned out to be melasma, which I have never experienced until shortly after I turned 39 years old. After having a virtual consult I was then put on a regimen of HQ and retinol among other skincare products that were recommended (my skin didn't really tolerate HQ too well) and this regimen seemed to have helped my skin for the time being, but then something horrible happened to the melasma on my face!! My skin has darkened to the point I can barely cover it with makeup ( I literally cry when I look at my face in the mirror because of how dark the HQ has made the melasma on my face. I don't even know how to reverse this damage and I feel so hopeless because now it seems I have to pay hundreds if not thousands of dollars to correct this skin issue that was never this bad. I was told to buy more products which cost hundreds of dollars to now correct this reaction. I wish there was more caution or emphasis on how delicate HQ can be for someone's skin!

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    Total Med Solutions

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    4.1(267 reviews)
    3.2 miNortheast Dallas
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    My wife has been dealing with hormone issues for a while, and after not getting much help from our…read moreregular doctors, we decided to reach out to Total Med Solutions. Matthew got us set up with an appointment and walked us through the basics of BHRT (Bioidentical Hormone Replacement Therapy) and women's hormone therapy. We met with Melanie at the Dallas office, and she was amazing -- very thorough, professional, and easy to talk to. She took the time to explain everything about testosterone and estrogen balance and how pellet therapy works. We left feeling informed and hopeful, with way more clarity than we ever expected. We're going back soon to start treatment, and we feel really confident about it. I'd definitely recommend Total Med Solutions to anyone looking for help with women's hormones, BHRT, or testosterone therapy in the Dallas area.

    I've been going to the Plano location for years. In town from Houston this week. Purchased a…read moreGroupon, and got treated accordingly at this Dallas location.The injector let me know she's a nurse practitioner. Big deal. I'm a PhD. I have friends who are MDs. The quality of care is the issue. The injections were painful. I asked for numbing cream. She said it's only for fillers and proceeded to painfully jab me. More proof of why I go to a dermatologist's office in Houston. Huge difference in CARE and quality. I didn't see any clients. She had time to wait for numbing cream to set in. She just treated me like a number. She obviously had zero training in patient care. Just another fast food degree.

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    My Aesthetics Intelligence - Clinic sign

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    4.8(89 reviews)
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    What a great experience. Annie took the time to listen to my concerns about the bags under my eyes…read moreand then made recommendations on how to best approach treatment. We discussed other areas where I wanted to look more "well rested"and Annie came up with a treatment plan over several phases. I'm happy to report I just finished my second treatment and when I look in the mirror I see younger eyes and fuller lips and an overall more rested looking face. I wanted something that looked natural and Annie definitely delivered. Now, I can't wait to return for the next phase. As someone who's in their wiser years I appreciate the consultative approach that Annie took by not only addressing my aesthetic look but also the health and improvement of my skin texture and elasticity. I've already recommended Annie to several of my friends and family members. If you're looking for someone who offers a full range of services and where you can be confident in their expertise, then look no further, Annie is the person to see.

    I scheduled an appointment for Botox, but the doctor recommended Dysport instead, noting that she…read morehad seen better results with her other patients. I trusted her recommendation and went ahead with it, spending $500. It's been a few weeks and I have to say I'm not as satisfied with the results as I still have quite a few visible lines, which I shared with the office during their follow-up. I was surprised to learn that they do not offer complimentary touch-ups--something most other places include, especially if the patient isn't completely happy with the outcome. After taking the doctor's suggestion and investing a significant amount, I expected a higher level of attention and care to ensure I was satisfied with the results rather than just being asked to book another session.

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    LaserAway

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    3.8(160 reviews)
    2.5 miLake Highlands
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    19 years in business
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    I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

    I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

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    Vitalyc Medspa - medicalspa - Updated May 2026

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