The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Do not go here! This place caused real harm and has zero accountability…read more I paid $2,100 and left with a botched procedure that has yet to be fully corrected. A staff member, who I strongly suspect had little to no experience, administered tear trough filler after talking me into it. The results were immediately wrong. I asked for it to be dissolved right away. What followed was weeks of runaround. They had me return every two weeks, and with each visit their attitude worsened, especially once I declined their repeated pressure to purchase additional services. I came in wanting a small, natural result. They saw a revenue opportunity. After multiple attempts, they were unable to fully dissolve the filler. I am now seeking treatment from a licensed dermatologist to fix what they could not. The practice is run by someone with no medical credentials, not a physician, not a nurse practitioner, not an aesthetician with any verifiable expertise. The medical authority here appears to be a nurse who seemed undertrained for the procedures being performed. A medical spa performing injectables should be overseen by a licensed physician on site. This one is not. If something goes wrong, and it did for me, there is no qualified person there to fix it. Avoid this place. The consequences can be permanent.

I have had a lot of work done here. Courtney is amazing at Botox and lip fillers. I have also had a…read morefew hydrafacials here with Karina and she's super sweet. I got so many compliments on my skin after the hydrafacial. The pricing is amazing and the ladies are really knowledgeable. I have met the medical director too and he's very experienced. The spa is also clean and stunning!

Amazing experience here!! The entire staff is so kind. Courtney was incredible- I have had a…read morehorrible time trying to dissolve some poorly placed filler at my derm's office and she was able to make such a big difference! Minimal swelling and no bruising. She is clearly exceptional at what she does. The doctor even came by to introduce himself and just go over my medical history briefly. They followed up with me to check on me as well. Would 100% recommend to anyone!!!

I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

I really did not want to write this review but I went ahead and booked a virtual consultation a…read morecouple months back for what turned out to be melasma, which I have never experienced until shortly after I turned 39 years old. After having a virtual consult I was then put on a regimen of HQ and retinol among other skincare products that were recommended (my skin didn't really tolerate HQ too well) and this regimen seemed to have helped my skin for the time being, but then something horrible happened to the melasma on my face!! My skin has darkened to the point I can barely cover it with makeup ( I literally cry when I look at my face in the mirror because of how dark the HQ has made the melasma on my face. I don't even know how to reverse this damage and I feel so hopeless because now it seems I have to pay hundreds if not thousands of dollars to correct this skin issue that was never this bad. I was told to buy more products which cost hundreds of dollars to now correct this reaction. I wish there was more caution or emphasis on how delicate HQ can be for someone's skin!

I always have a great experience. Great atmosphere high energy. The teachers are Hands-On so…read morenothing goes wrong and the results speak for themselves. Highly recommend this place.

Review of NLI - Proceed with Caution, Particularly for Lip Filler Services (which is the focus of…read morethis review). I'd like to share my experience with NLI. While I don't want to be overly critical--and I do hope to return for other services--I believe it's important to offer an honest, constructive review for both potential clients and NLI leadership. I originally visited NLI for tattoo removal and was encouraged to purchase a membership for discounted med spa services. That part made financial sense, and I've been very happy with the laser treatments I've received. However, my experience with lip filler has been deeply disappointing. Where It Went Wrong Despite initial hesitation, I decided to try lip filler at NLI and was assured by the front desk that an instructor would closely oversee the process. Unfortunately, that oversight was clearly lacking. The result was unacceptable. My lips were uneven and poorly filled--so visibly botched that I needed two separate visits for dissolving. The instructor allowed me to leave without any acknowledgment or plan to correct the issue, which was both shocking and unprofessional. Poor Customer Support I reached out to customer service and was met with dismissiveness. Rather than take ownership, I was made to feel as though my expectations were the problem. The proposed solution? Let another group of students correct the work. Understandably, I declined. When I asked to have my lips redone by an instructor, I was told I'd need to purchase two new syringes and have additional areas of my face injected--which I never wanted. While I was willing to pay the "at cost" rate to correct my lips, I did not agree to unnecessary procedures. Eventually, after escalating to the owner (who never personally responded), I was told an exception would be made: I could have my lips redone by a top injector, Heather. Final Frustration I drove an hour to my appointment, only to find a student--not Heather--about to inject me. When I explained the situation, the instructor claimed they "don't do that," and Dani (customer service) completely denied our agreement, despite my having written proof. At that point, I felt backed into a corner. The students were kind and reassuring, and not wanting to waste the trip, I allowed them to proceed. I'm currently waiting for the swelling to go down and hoping for the best. Final Thoughts To be clear, this review only pertains to my experience with lip filler. I've been pleased with my laser services and still believe NLI offers value in that area. However, I urge NLI to: Update your paperwork to clearly outline what happens when services go wrong. Improve accountability and communication, especially with customer service. Treat client concerns seriously--especially when we escalate due to failed resolutions. To future clients: I'm not saying avoid NLI altogether. Just proceed with caution and advocate for yourself. And to NLI leadership--when a client reaches out directly, it's because all other channels have failed. Had I received a simple, sincere follow-up, this review likely wouldn't have been necessary. A Visual Comparison To provide clarity, I'm attaching two photos: The first shows my lips after filler done by a different provider (which I was extremely happy with). The second shows the results of my filler treatment at NLI. The difference speaks for itself. Please proceed with caution. Addendum to address the providers response: It's sad that you still refrain from accepting accountability. You mention "a bump?" What? My lips were so absolutely overfilled with filler, it took two sessions of dissolver to get rid of it all. It was NOT just "a bump". Students were shocked to see what had been done to my lips, and the person dissolving them had to rub them so much, so hard and so long, it left a huge sore on my bottom lip. You know - after all I've been through with this, a simple, "we're really sorry for the trouble" would go a long way. I know what a "teaching environment" entails and I'm okay w "mess ups" as students learn, but what I don't appreciate is the condescending attitude that I have received in result. Students will mess up, that's understandable - but what isn't understandable is forcing people to inject areas that they dont want have injected in order to have the original area fixed by someone other than students (who could mess them up again). Your "paperwork" didn't explain this expectation, and no one told me this would be expected if I wasn't happy with my lips when I scheduled the original filler appointment. The first I heard of being forced to have my marionette lines injected was AFTER the students messed them up. That is just poor business. Instead of coming at someone who had legitimate concerns, maybe review your processes, improve your paperwork and communications with clients. See this as an opportunity for improvement- THAT would be admirable. The lack of accountability is truly astounding.

Absolutely love it. Strongly recommend them. You get your money's worth without a doubt.read more

Yall!!!!!!! This is the best of the best in the Dallas METROPLEX for laser hair removal!!!!!!!! I…read moream a 1st timer here for my face & Kayla MOST definitely was very welcoming extremely informative careful & truly comfortable to show her my face with (: I am super excited for my next treatment here at Milan!!!! Nikki is the ONE to get all the specific details & great set of packages here for any body & facial treatment. Excellent EXCELLENT service & worth the time & GREAT GREAT PRICES HERE!!!!!!! COME TO MILAN LADIES & GENTLEMEN IF YOU ARE A 1ST TIMER!!! HIGHLY HIGHLY RECOMMEND IT HERE!!!! I CANT WAIT TO SEEE MY FINAL RESULTS!!!!!!!!! Best of the best providers here In DALLAS TEXAS!!!!!!!!

Started coming here for some preventative Botox! Love the staff, services, prices! Everything is…read moreawesome. Such a hidden little Botox spot right in Dallas! Check them out!

I've known Josanne for about 20 years now, long before she opened Spa in the City. She continues to…read moredo business the same way she always has...honest, budget-minded, and professional! She won't steer you wrong on how to get your biggest bang for your buck! She's not out to scam you, nor sell you services that won't benefit you! Spa in the City is THE BEST deal in town ... er, or "the City!" ;-)

I just had a Brazilian laser for the first time here and it was great!! This is something that I…read morewished I would have done years ago!! One a scale of one to 10 with 10 being excruciating , it was 2/3! The atmosphere is clean, posh, and minimalistic which I love! One star off because my appointment was at 12:45 but didn't start until 1. It was super quick and was out by 1:15! My laser tech/nurse was great, explained everything she was going to do, checked in with me as it was happening, and made small talk to make me feel comfortable. So much so that I requested her for next time. The parking is a little tough but I was pleasantly surprised when I was making my next appointment, the young lady at the desk texted me the address for the underground parking they offer! Loved that!! Oh an to my brown skin ladies if you are curious, We in HERE! I saw 3 other ladies during my visit at SEV getting services so that made me feel comfortable too! Look forward to going back! (I purchased through Groupon for A good deal and no hassle to buy any add ons or extras which I appreciate)

Love SEV Dallas! The staff is always so knowledgeable and welcoming…read more When I switched from the Chicago location to Dallas, Lexie made the transition seamless she had all my previous settings ready and got me in and out for my Brazilian and underarms in under 10 minutes. Super efficient and a great experience every time!