Massage was ok. I had an hour massage. She spent 55 mins on my back, which felt rushed. She spent 5…read moremins on the front. I did not feel relaxed. It felt rushed. Visiting from Texas. I personally would not return.

I was in the area for a meeting and had 2 hours to spare so I decided to come here- opted for the 1…read morehour deep tissue & 1 hour foot massage. Altho the massages were decent and my therapist does have "good hands" & was very gentle, maybe a little too gentle, there were many cons that made my experience unenjoyable. Nobody speaks any English- everything I said or asked, my therapist didn't understand, she just smiles & says "ok" and during the 2 hours in the room, she went in & out a lot. Not to mention, she shorted me about 10 mins- apparently, the time starts after you pay, not when the massage starts & they don't use a timer. Prices are on the higher side & there's a $3 fee if you're paying with a credit card. What's really annoying was the receptionist lady kept talking loudly on the phone nonstop, like can I relax & enjoy my massage in peace?! Def not coming back again :x

Katie is amazing. She is totally and completely magic when it comes to massage and the knowledge…read moreassociated. She's very intuitive & listens to your needs, wants, and concerns. I 500% recommend !

KATIE IS AMAZING!!! Her love & passion for massage is incredible. I am a massage therapist myself &…read morehave been in the field for 6 years.. I know a good one when I see one. Working with her leaves my muscles feeling rejuvenated & I look forward seeing her each & every time. :)

To start with; when you walk in - it's a beautiful and a relaxing space. You next sit down and talk…read moreabout where you are having issues. Alyson will confirm that she understood you correctly so that she can address your problem areas with extra time. The whole experience is Fabulous!!!!

My massage was EVERYTHING! I really appreciated that Aly took the time before we began to review my…read more"trouble areas" and afterwards she shared what she observed during the massage. She also provided me with product recommendations to help relieve stress related tension in my neck and lower back. It was definitely an "it hurts so good" type of massage, which I needed. I have already booked my next appointment!

I really wanted to leave a positive review for Resolve Body Works because there were genuinely…read moreparts of my experience that I loved, but unfortunately the lack of communication afterward has left me extremely disappointed. I booked and paid for a sports massage knowing that every massage therapist has their own techniques and style. I want to be very clear that I have absolutely nothing negative to say about my therapist as a person. She was great - really cool, easy to talk to, and our conversation made the experience incredibly comfortable. The atmosphere itself was also outstanding. The space was welcoming, relaxing, and somewhere I initially planned on returning to, which is why I had already scheduled another appointment. That being said, these services aren't cheap, and I booked this massage for a very specific reason. I'm at the end of a long training block and preparing to run a 100-mile race. My goal was to loosen everything up, get some deeper tissue work done, and give my body the best chance possible to feel refreshed heading into the start line. Unfortunately, the massage felt much more like a relaxation massage than the deeper sports/deep-tissue work I was expecting. Afterward, I didn't notice any difference in the specific areas I had hoped to have targeted. I completely understand that techniques vary between therapists, and sometimes a service simply isn't the right fit. That alone would not have prompted me to leave a negative review. What has been most disappointing is what happened afterward. I reached out to Resolve Body Works multiple times to explain my experience and give them an opportunity to address it. I sent a text, an email, and a message through Instagram, and I also attempted to call the business. It has now been about a week, and I have received no response at all. I wasn't looking to attack anyone or blame my therapist. I simply wanted to communicate that I had paid a significant amount for a specific service and walked away feeling like I hadn't received the type of treatment I booked. I would have appreciated even a simple acknowledgment or conversation about it. Because I never heard back, I ultimately canceled my next appointment. That's genuinely a shame because the atmosphere was fantastic, I really liked my therapist, and I would have been open to returning and trying something different had someone simply communicated with me. Ultimately, the massage itself may have just been a mismatch between what I needed and the technique provided. I can understand that. What I have a much harder time understanding is reaching out through four different methods and receiving no response whatsoever. For the amount these services cost, communication and customer care should be part of the experience. Unfortunately, I walked away feeling like I spent a pretty penny on something that didn't meet my needs and then was completely ignored when I tried to address it.

Been here a couple of times over the past few months when down in RVA and not disappointed. My…read morefirst visit was a full massage with Jenna and it was so relaxing and I think I fell asleep within the first 20 minutes, which for me signifies a great salon and I was pleased. Today, I had reflexology by Stefanie and it was dreamy. It's so interesting how points on one's feet can be felt in various body parts/organs. Massage pressure is personalized and she was right on target as well as the manipulation of my feet was executed with care and gently. Stefanie has excellent customer service and she explains things as she moves around the feet however also periods of quietness for solitude or in my case a snooze. My experience at RESOLVE on both occasions SUPERB. Highly recommend‼

I won't say Debbie is Lady Jesus, but she sure knows her stuff. I've visited her massage studio…read moretwice thus far and won't hesitate to return the next time I'm in severe pain. She's extremely skilled in pinpointing issues and explaining what she's doing to *mend* them. Debbie employs a bunch of different massage techniques, including ashiatsu (back walking) and inversion. I never thought I'd be okay with someone walking on me, but it really does seem to help with pain and alignment issues. I appreciate that she listens intently and then formulates a plan to lessen the pain substantially in the selected time session (I've requested an hour each time). I've had some frustrating back issues for several years now (sciatica, scoliosis, bulging disc...you name it), and it's incredibly reassuring to know that Debbie is only a few blocks away when I need her. It's easy to get an appointment within the week. If she doesn't pick up the phone, leave a voicemail and she'll respond within 24 hours at most. Debbie is also personable and easy to talk to. I'm so glad she landed in Richmond.

We arrived for our massages Monday at 5:45 pm. Their sign says their open but no one is here or…read moreanswering the phone.

I just received the best massage I've ever had. Annie and Kendall were my daughter's and my…read moretherapists, and Annie worked through my neck stress issues with professionalism and care. I left feeling like a new person! My daughter was also highly complimentary of Kendall and her techniques. We will definitely return and highly recommend! Awaken is conveniently located just north of VCU, features large rooms which allow for COVID-distancing requirement in a serene setting. We will be back!

First time going here was for a much needed massage for my birthday. Deya was so great and very…read moreknowledgeable!! I will definitely be back!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Great place, the therapists are experienced at their job and knows what they are doing.read more

I went for a 60 minutes massage. The first thing she did was walk on my back which was extremely…read morepainful on the calf's and thighs. The first 20/30 minutes of the massage was pretty painful. I was finally able to relax during the end (where she was only doing my arms and back).... It was $77.50 (including tax) which I paid at the beginning of the service. I was kinda skeptical because I've never paid upfront for a massage before but whatever... anyways, at the end, another women comes to bring me to the front room. She asks if I wanna leave a tip and I said... sure. I wrote $3 because I was genuinely in pain most of the service. She literally looked at me and goes "it's $10 MINIMUM for a hour" .. excuse me? When is a tip EVER mandatory? & after I write the $3, she grabbed the receipt for me and wouldn't even let me finish writing my total. I asked for it back because I didn't feel comfortable with how she treated me at that moment. I will not be returning. The entitlement is absolutely insane and unprofessional. Plus, the whole place reeks of FEET. I should've left after I noticed but always try to give a chance. Never again.

This was one of the BEST massages I have ever gotten (and I've gotten quite a variety over the past…read more20 years or so). Definitely therapeutic and deep-tissue. "Anna" put her all into it!! There were a couple of times I could tell she got up on the table (kneeling?), for leverage. I received a full body massage, but the majority of the time was spent on my poor back (thankfully, bc I needed it). There were even hot stones towards the end and then a moist hot towel to get some of the oil off. Highly recommend; I'll definitely return.

Masseuses here will walk on your back. Noticed the ceiling rods in each room. They're really good…read moreat it if you are looking for more of a deep tissue. And if you can't take that much pressure they can do a nice gentle massage as well. I've come here so many times for years and always forget to have them punch my card for the eventual free/discount massage, but doesn't matter...they gave me a gift certificate for a free one for Christmas. They are very sweet ladies and always try to load me up with candy and water as I'm leaving (the candy for my kids). They take walk-ins, which I love as I have a crazy schedule with my kids and work and never know when I'll have time. And they're open until 10pm which is also amazing. I love getting a massage here. I've had massages at many different places: red door (before they closed at which I've had best and worst), a chiropractor masseur, massage envy (only dug into my shoulder blades lots of pain there). I prefer a little more pressure myself, but I don't like to be in pain. I like the tension release I get here.

Really good spa! Really cheap and felt like a whole new person at the end!! 1000/10 would recommendread more

I LOVE THIS PLACE!!!! I found them about 6 years ago, and I am a frequent flyer. Can say enough…read moreabout how awesome this place is.