Got my pixel treatment done here and although I was walking in without much information and slight…read morenervousness about the process, the staff here made me walk out with much confidence and comfort after my first consultation. They are very thorough and transparent about their work and the possible treatment options. The pixel treatment comes in 3 treatments. I still have 2 more procedures left, ideally aiming for 1 per month, but it wasn't as bad as people talked about. It hurt yes, felt like oil splashing on your face and you smell the skin burning, but with numbing medication on, it's really not that bad. Next time, I think I will request for a higher laser intensity. The reason because the first treatment didn't really have much difference on my face, probably because the laser wasn't as powerful. Overall, it is cheaper getting pixel done here than compared to a plastic surgeon. They have a doctor on call, but none present. The treatment is done by a nurse and she's very professional. Looking forward to finishing up my treatments to see the difference.

Please do not trust these people with your face and body! I have had the worst experience and would…read morenot recommend this place at any cost. I went in to get Botox for bruxism or teeth grinding (Midothian location) and now I am suffering from severe headaches, am unable to chew, talk or even close my mouth properly. My face is paralyzed and smiling is so painful. I have seen several specialists (plastic surgeons) who feel that I was overly injected in the wrong places. When I asked for a refund (which is the very least that can be done), they are unresponsive! They are overly injecting people for extra money and have absolutely no knowledge or experience in this field of medicine. Please see a professional if you must! Sona Med Spa is not a place I would ever trust or recommend!!

This place offers lash and brows tinting, waxing, cold sculpturing, facials and body treatments! I…read moreliked how Melissa was able to take me and my sister for a last minute appointment. When I saw that she had a, "Love my BFF Couple's Facial" package, I knew I had to try it out with my sister! The waiting area had such a vintage and welcoming feel. It had Audrey Hepburn displayed around. Melissa handed out a clipboard for me to fill out. It's basically yes/no answer asking if I'm allergic to so and so, or if I'm on medical, you know the basics, so she can get to know our skins. After completing the form she let us keep the pen because her business card would end up being thrown away or lost. It was a nice idea that her pens was like a business card with her info on it. She reassure us that her facials products are safe for even sensitive skin like me! There's a two bed set-up and one by one my sister and I go into the bathroom to change into comfy robe and choose what bed we get to relax on. She ties our hair back with a band and plays soft piano music. Melissa told us that we can either chit chat or relax but once she start putting on the face mask. I was already falling asleep. I enjoyed the hot towels being applied to my face the most. To my surprised she was working on my sister and me at the same time! I thought there would be another staff but it was just her. She was constantly washing her hand after the clay mask and switching back and forth. I'm not sure if she washed her hand after applying lotions on my sister and then massaging my face; which is a sanitary issue. Overall: The atmosphere was relaxing! Melissa was nice and very knowledgeable about what she does. She gave amazing facials and booking with her is very easy online. What I didn't like was the, "BFF Package." I felt like I was waiting for a awhile until she got to me and then my sister. She didn't do any exfoliation or blackheads extractions with this package. If she got another staff the experience would be better. The facials lasted an hour for the both of us. Meaning I got 30 minutes worth and so did my sister and we paid $60 each which is pretty expensive if you ask me. I know we can get facials somewhere else for cheaper. I'm sure one on one sessions would be a lot better than her working on two people at the same time. She's worth checking out if you come alone!

The office colors and decor are warming, but not comparable to Melissa. From the moment I walked in…read moreI felt like this was my friend that I hadn't seen in a while and we were catching up. She's friendly and that was important as this was my first experience with an aesthetician. She not only showed me everything in her office but she explained step by step what she was doing so I'd understand. She encouraged me to call or text with any after-care concerns. On my way to healthier skin...

Have gone to Rio Skincare for 17 years, the best service and the wax they use is so gentle on your…read moreskin.

Just so you know, the address in here is not correct (as of 2/10/2012). Rio Skincare is now in the…read morenew shopping center in Woodlake. The address on their website is correct. The facility is well decorated and clean. Sonia is great. I had never been here before and didn't know anyone who had so I took the risk -- it was well worth it. Great spa etiquette, they use hard wax, and she was a gentle aesthetician. Went for a waxing and ended up booking my next appointment before I left! This is a convenient location right off Hull Street-- you don't have to go downtown for those spa treatments anymore! I will definitely be back!

As a true Gen X'er in desperate need of a serious skin detox since the '90s, discovering Haven Room…read moreSpa and Wellness has been a game changer. Back in the day, TikTok didn't guide us on skincare; it was 16 magazine convincing us that a baby oil tan was the ultimate beauty secret. Fast forward to today, and my skin situation isn't exactly stellar. Botox has been a friend, but facials seemed inconvenient amidst the chaos of parenting--until Haven Room Spa opened down the street. The moment you step into this spa, the high-end, relaxing, and modern vibe sweeps you away. Korinna, the owner, is the epitome of walking advertisement with her ridiculously gorgeous skin. I essentially walked in saying, "I want what you get." Elizabeth, the aesthetic magician, gave me a HydraFacial, and it was a sublime. A HydraFacial is a multi-step facial treatment that works wonders. Elizabeth meticulously explained each product, its purpose, and how it would benefit my skin. The results are mind-blowing--my skin is literally glowing. I never knew what "plumped up" meant until now, and my face feels rejuvenated in a way I didn't think possible without a time machine. Seriously, the results of the HydraFacial at Haven Room are more impressive and noticeable than Botox when it comes to looking and feeling younger. We're incredibly fortunate to have such a cool, hip, and high-end spa right in our neighborhood. Thank you, Haven Room, for making skincare a delightful experience!

I am fairly new to the location and found this while trying to find a new esthetician. When you…read moreenter the location, it is a very modern, clean, and vibrant ambiance. The staffs/owners are super friendly and accommodating. They were able to provide my requested service (facial) with another staff when the intended staff was sick. In addition, the facial was amazing and would highly recommend to give them a try.

Great facial. Clean. Friendly. I highly recommend Jonice for a facial. Of all the hands and stones…read moreI like this one the best in my area.

Massage by Ashley sooo so so good all around and Madison at front desk is amazing--so knowledgable…read moreand sweet. Every other aspect of trying to properly get treatment here has been genuinely horrible from start to finish lol. Seems like major lack of training on due diligence on customer profiles and administrative knowledge of the system/memberships for consistent customer experience. Have gone to location in short pump area and intend to continue to go there, but was signed up at this location and has been like pulling teeth until I got a hold of Madison! Was so excited to finally treat myself with my second massage ever and the free facial they include as a first month option. (This is not available to transfer to other locations nor a massage...I would have done so in a heartbeat if could do either as this location is 45 min from me. I understand that though, of course, makes sense.) I work and study very long hours, and have never pampered myself much, so I was really looking forward to it. Filled out forms prior, had the best time with Ashley, was feeling relaxed and blissful, and was met by a woman immediately after walking out of my massage asking if I had gotten Botox recently, which was on my form filled out prior to arriving at the location altogether. She explained the timeline is not doable, bummer, ok. I follow up with question about light pressure and that I am a mere couple days short of the time threshold. Still no, all good! Another woman walks out and I am getting a circular talking to by both women while I am clearly growing increasingly uncomfortable to the point of tears and keep saying it's ok thank you so I can leave. Additionally, one of the women also said that it was really on my injector to have told me about this specifically a couple times...I agree communication is a virtue...why are we assigning blame everywhere else lol. Just speechless. Def a case of whiplash emotionally. The other woman at the front desk (not sure of name, also very pleasant) finally expedited the tip/check out process which I was so grateful for!! They did offer to reschedule but this was a pre-busy season gift, far away from me, and I actually cannot deal with this location again lol. Shocked Ashton Kutcher didn't pop out because it felt like getting punk'd. I never leave reviews, but it has honestly felt like a fever dream, and I imagine the franchisee would like to be aware. A shame as it was a great treat and huge step of self-care for myself prior. Excited to continue at short pump and richmond location(s) though!

Such a great experience! Best pedicure I've had. Great space, and very reasonably priced. Will…read moredefinitely be back soon!

Had a walk in appt Sunday, nails are done beautifully and staff was so kind. Will totally be backread more

Emoly is probably my favorite human being and DEFINITELY my most favorite hair stylist ever- I…read morepicked SDS entirely on random a few months ago and I have literally never loved my haircuts more. Currently, I see Emoly for just haircuts, but am looking into getting color done with her simply because I trust that she would never ever mess up the quality of my hair. She gives the best scalp massages ever, always informs me about what she's doing with each step, checks in with me often, especially during the cut, and likes to be thorough about what I'm looking for. I drive an hour from Longwood JUST to see her, and I have absolutely no regrets. Best hair stylist ever! The front desk team is also insanely sweet and helpful, always, and I love SDS!!!!!!

I always enjoy visiting Salon Del Sol! They make me feel like family. They are very professional…read moreand during this Pandemic are very conscious of cleaning after each guest. I love my stylist, Sarah Reyes, and of course Victoria who welcomes me every week!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

The front desk and the esthetician were very nice however the wax I had today was not good. I…read morehaven't had a Brazilian since Bombshell closed but thought I would give this place a try. I had the service done today and am going to have to shave, defeating the purpose of the waxing! I have never had this issue before! I am so disappointed and wish I could get my money back.

This was my first wax experience ever & the staff were absolutely amazing! The front desk was so…read moresweet & Briana was an absolute godsend at making me feel comfortable during the entire appointment!! I loved the experience so much I booked my next appointment with her right after we finished.

First time here and Stephanie did not disappoint! Stephanie's body size will surprise how much…read morepressure she can apply to your body. The atmosphere was very soothing and relaxing in itself. She began with my back and worked her way from head to toe. The amount of pressure she applied, I left feeling like I was beat up by her (in a very good way)! The relaxed feeling of wanting to just go to bed after was awesome! I would not only recommend her to everyone I know, I will be a customer as long as I am here!

Rude staff. Would not recommend. Be careful about calling the phone number listed on their website…read moreto book an appointment. I tried calling during their listed hours of operation and the employee asked why I was calling because they were closed and she quickly hung up the phone.