I needed paint matches and the store was closing. Meme stayed late to make sure I got what I…read moreneeded. She did an amazing job. Thank you MeMe! Top notch paint and service.

Teatra came to my rescue when picking out exterior home colors and it was my first time ever…read morepainting an exterior! She gave me four different sets of exterior and trim pairings. I called it. Was so many colors of white, it was very daunting to me. She saved me hours of trouble! She couldn't have been more patient! I went home with six paint samples, put a large swatch of those colors on my wall outside and lived with it for a few days before settling on a choice.

Alysia's extremely poor customer service caused me to bring my business elsewhere…read more It's almost impossible to believe that anyone would hire this woman to represent their business in anyway shape or form. I have been buying paint from this particular store for years and prior to Alysia, I have always received very good customer service. Alysia would not answer simple questions regarding color selection, was totally unaccommodating and seemed to prefer to talk on the phone rather then to assisting customers in the store. She was like a zombie, she desperately needs customer service training as she lacked any skills in this area. I took my purchase to another Sherwin Williams paint store where a young lady by the name of Brandy gave me OUTSTANDING customer service. Brandy should be asked to train Alysia on the importance of good customer service and how to deliver it. In the future I will now be giving my business to the Sherwin Williams Paints on Escondido Blvd. and I will most certainly look for Brandy to assist me in my purchases.

We have had to visit this store soooo many times for our painting needs! Luckily Josh knows just…read moreabout everything there is to know about paint! He was extremely helpful in explaining all the different kinds of paint you need for different rooms and projects around the house! Great customer service!!! We will be back and look for Josh every time!

I recently visited to buy paint for my student's senior parking space project. My student selected…read morea few colors and much to my surprise, paint isn't cheap! Isaac was quite helpful in assisting me narrow down the selection while keeping my student satisfied, and he reminded me of an available coupon that significantly helped with cost. Isaac's customer service was outstanding! Highly recommend the store and Isaac!

Very helpful and answered questions I had a great experience with this Escondido location, they…read moreeven helped load the paint into my car

This store is GREAT! I think the person's name who helped me is David.... he was there on Thursday…read morearound 1PM. Anyway, he helped me so much! The store is clean, organized and he is a very sweet person. thank you....I hope I remembered your name.

From the owner: We are a paint store carrying products from known brands such as Benjamin Moore, Axalta, as well as…read morepaint supplies & equipment, plus wood & concrete care.

Thank you Karina and Brandon for your exceptional and patient help this morning helping me to match…read moremy house paint color with your app I am not that technically savvy and Karina was able to easily load the app to my cell( without hers and Brandon"s help,I would not have been able to find the color I needed today): Thank you very much Karina and Brandon ~Suzie Abels,MS San Marcos,CA

A shout out to Brandon. I am a contractor who comes in often enough. Brandon, who I think is the…read moremanager, is usually the one who helps me. He seems to have a lot to handle in the store and I can tell he does the best he can.

Excellent and friendly customer service. Very willing to assist and accommodate…read more Jamie and Philippe are great!

All of the then employees I've encounter have been extremely helpful. Every time I have a…read morequestion, it's always answered and they offer even more help that I ever expect. Great store!

Yea definitely do not come to this guy! He's extremely rude charges extremely high! But his…read moresuppliers tell me he gets super cheap parts and he wants them cheap! But when you buy it off him he charges for full retail price. This guy is expensive he's a jerk and he uses cheap materials and charges hi labor. Just Google it or YouTube it and fix it yourself. Or get someone else who has a kinder heart and this guy.

I was put in contact with Sam the store owner by referral from a paint contractor buddy. I had an…read moreold graco 190 that had been in storage for several years. Sam gave me an estimate over the phone and was straight forward about the possibility for other issues if it hadn't been properly stored. He did determine that there were other issues and called to confirm repairs and pricing prior to completing the work. He even saved the old packing to show me the damage and replaced parts. Turned the equipment around in a day and made the experience very easy. Great owner and quality experience.

I stopped in on afternoon looking for "General Finishes" brand to stain a wooden coffee table I'm…read morefabricating. They do not stock "General Finishes" but an alternative local brand was in stock. The sales clerk was very helpful and answered all my questions.

Excellent customer service, knowledgeable and helpful with products which I knew nothing about, but…read morewanted to try the "LimeWash" technique on a indoor fireplace

I'm not accustomed to proving poor reviews and hope this honest impression will be helpful to…read moreimprove the ratings. If Disneyland is the happiest place on earth, this particular store has the feeling of death warmed over. The store is conveniently placed and adequately stocked but the employees are obviously unhappy. I feel uncomfortable stepping inside. Please try finding out why the place is doom and gloom. I look forward to seeing your progress because "Ace Is The Place With The Helpful Hardware Folks!" Let's see if you can make this true.

I wish I could give 0 stars for the service we received. We were shopping for xmas trees. They had…read morenone on display, so we asked if we could just look into the box to see the branches. He barely cracked the box open and I asked if we bought it, looked at it and if it wasn't what we're looking for, could we bring it right back and return. His response was, what am I supposed to do with it if you brought it back? He then said it can't be returned. It's a $450 tree! We went to 4S Commons Ace location not far from there and had a GREAT experience with friendly staff who had bothered to put trees on display for their customers. She told us all Ace locations are supposed to accept tree returns until 12/15. Some folks are kind to kind people and others are unkind just because they can be. Don't waste your time and frustrations on this location.

Great service, so easy to work with. Needed to repaint front door and baseboards, walked in with…read morecolor match and had a gallon of each to go within 20 minutes. Prices on other products are just a touch more than Home Depot so save yourself a trip! Super friendly team here and the quality is amazing. Highly recommend!

I needed a quart of urethane alkyd enamel and did not want to pay $32 at Sherwin Williams. I went…read moreto Home Depot but their system refused to match the SW color. I drove down the street to Dunn Edwards and it was the same price as HD. Service was friendly and fast. The paint brushes on really nicely I like it. Dunn Edwards may be my new favorite paint store.