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    Visionworks

    3.4 (53 reviews)
    Closed Closed
    Updated a few days ago

    Services - Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Visionworks Photos

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    Ladon W.

    My honest opinion for the Vision Works location in Cedar Hill is that they have improved their selection, but their staff is lacking knowledge on adjusting glasses. I purchased a nice pair of Lacoste men's frames from the Cedar Hill location in Texas, but when I picked my glasses up, the young lady who sold me the glasses just was not knowledgeable on how to adjust them to fit my face securely. I had to take my brand new glasses to Eye Master's where the manager fixed my frames to fit my face beyond my expectations that I was more than happy with his service and expertise. Despite coming from another competitor the manager from Eye Masters did not charge me and said "I'll see you for your next pair," and he is absolutely correct. Vision Works, nice selection, but you have to train your staff how to finish the buying experience all the way out the door so a family of 6 like mine will return the next year because we know we'll be taken care of from the buying experience all the way to the fitting experience out the door.

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    1 year ago

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    1 year ago

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    1 year ago

    Terrible customer service in all aspects. Also parking is very difficult. So many better options in DFW to choose from!

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    1 year ago

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    5 years ago

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    2 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    Vanessa, we appreciate your kind and honest review!

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    6 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    It's an honor to contribute to our community, Lynn! Thank you!

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    6 years ago

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    7 years ago

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    10 years ago

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    5 years ago

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    7 years ago

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    8 years ago

    I was impressed with the great customer service they provided. Lovin' my new glasses. They really made it simple and easy.

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    Thanks for the review, Alejandro!

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    7 years ago

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    7 years ago

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    Jose, thanks so much for this review.

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    5 years ago

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    6 years ago

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    7 years ago

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    We appreciate the review, Sue!

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    Thank you for your honest feedback Todd! We appreciate your review!

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    9 years ago

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    7 years ago

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    Page 1 of 2

    Visionworks Reviews in Other Languages

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    Review Highlights - Visionworks

    The level of customer service that I received yesterday from Brandy & Janariah was topnotch.

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    Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

    The best eye doctor around. Staff and prices are great. We take our 90 year old mother.read more

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    Clint Meyer, OD - Dallas Eyeworks - Dr. Clint Meyer

    Clint Meyer, OD - Dallas Eyeworks

    4.2(62 reviews)
    4.6 miLakewood
    $$
    Certified professionals
    Offers payment plans

    Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

    I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

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    Dr.Meyer and the Techs Araceli, Karina and Emilee

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    Dallas Eyeworks Office

    Visionworks - opticians - Updated May 2026

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