My husband and I went in to this location not too long ago to pick out prescription glasses, sunglasses, and contacts for the both of us. The sales associate that helped us was nice and helpful, but seemed a little confused with some of the questions I asked about certain frames and brands. Typically I use LensCrafters or independent retailers but Visionworks accepts my insurance, and I was pleasantly surprised with the selection of brands at this store. Two weeks after our visit I found out that my prescription sunglasses were broken during the production process but I was still able to pick up the other items we ordered. That's when I discovered that the warranty I requested wasn't added to our purchase, but I was still able to purchase that separately. It's now been an additional two weeks and I was told that my sunglasses won't be ready for another two weeks. Initially I was fine with waiting, but the lack of communication regarding this issue was extremely disappointing and off-putting. As a customer I shouldn't have to constantly reach out requesting updates, especially considering the delay was due to a manufacturer/production error. Due to the lack of empathy and communication regarding this issue, I likely won't return. read more

The front staff and woman who helped with my contacts were amazing! The doctor was okay a little abrupt, and being a first time contact user he was a bit annoyed that I had a strong blink reflex, when he put my contacts in first. The nurse or front office staff was great! read more

Terrible customer service in all aspects. Also parking is very difficult. So many better options in DFW to choose from!

This was the best eye exam I've ever had! The staff were all very friendly and personable. Love that the doctor made sure I got the correct prescription rather than rushing things. Great experience! read more

What a fun experience shopping here today! Janariah was so lovely, funny, and considerate. She is the perfect customer service associate. She knew when to check in, she answered our questions, and helped me land the perfect pairs of glasses and sunglasses I need (and wanted). It's clear she loves her job and cares about making the customer happy, while still being honest if something is a good fit or not! She also cleaned my glasses at the end! 10/10 recommend! read more

The level of customer service that I received yesterday from Brandy & Janariah was topnotch. Friendly, helpful and super nice. I will definately return & refer my network to them. Thanks read more

Staff was very friendly welcoming and made us feel safe and comfortable. All staff was wearing face masks and they answered all of my questions and concerns over the phone and in person. We don't have insurance so it was a reasonable price for first time patients with no insurance. The location is ideal and we enjoyed our first visit. read more

Visionworks in Richardson Texas has a stellar staf!! Mr Mario who's the store manager is very patient with his staff as well as the customer. He was the on the phone with a very difficult patient but he kept his composure and was able to keep the conversation civil when clearly the patient was not. Ms. Alexcia who is the senior optician handled my husband and myself with care. She is meticulous with the measurements and pays attention to the detail. The store is welcoming as well. Debbie G read more

Visiting Dr. Okocha was the best eye appointment experience I've ever had. The check-in was fast and all via iPad. The assistant was good and the experience fairly standard. Then Dr. Okocha came in and she gave me practical tips as I knew my eyesight was getting worse due to excessive screen use for work (yay covid). She spoke to me like an old friend and she really broke things down in ways you can understand. So glad to have found her! read more

My honest opinion for the Vision Works location in Cedar Hill is that they have improved their selection, but their staff is lacking knowledge on adjusting glasses. I purchased a nice pair of Lacoste men's frames from the Cedar Hill location in Texas, but when I picked my glasses up, the young lady who sold me the glasses just was not knowledgeable on how to adjust them to fit my face securely. I had to take my brand new glasses to Eye Master's where the manager fixed my frames to fit my face beyond my expectations that I was more than happy with his service and expertise. Despite coming from another competitor the manager from Eye Masters did not charge me and said "I'll see you for your next pair," and he is absolutely correct. Vision Works, nice selection, but you have to train your staff how to finish the buying experience all the way out the door so a family of 6 like mine will return the next year because we know we'll be taken care of from the buying experience all the way to the fitting experience out the door. read more

Visionworks - Eyewear & Opticians Near Me - Dallas, Texas

I am giving this place two stars instead of one because on the THIRD try they got the prescription lens correct. The lens were incorrect twice before. The assistant and the manager were just not believing me that I couldn't see correctly. I actually had to take it to my ophthalmologist at UTSW who verified it was incorrect. (This is after the store assured me they had checked the prescription!!!) and return back to the store and speak to the manager. I followed it up with an email to the manager cc to their corporate office. On the third try they got it correct. I urge you to have your prescriptions re-checked because this place doesn't do it! I'm horrified at this. I've been wearing prescription glasses since the third grade and have never experienced a situation like this. Buyer beware! read more

Extremely disappointing experience. It's been a month and I haven't received my glasses yet. They first made my glasses with the wrong power and insisted on rescheduling me with the doctor which I had to come back to another day and wait. Two more weeks and they said they would ship my glasses home. I wait a week after an SMS saying my glasses have been shipped and they said they will ship them overnight as there's been some oversight. It's been almost a month and I am yet to receive my glasses. I would never go back here again. Very poor experience read more

Wow I'm so impressed with the level of customer service I received on my visit today. I came in with some old glasses that were out of shape just from wear. Lourdes help me reshape them to like NEW again and even gave me info on a new pair. I'm so happy!! All-around great experience!! read more

Visionworks - Ad for smart screen glasses - Eyewear & Opticians Near Me - Dallas, Texas

Switalski Eye Care I called this location several times to confirm MD would be able to dilate my eyes due to me requiring lasik revision surgery, each time the receptionist placed me on hold and asked MD and he agreed he would be able to with no time restriction. I arrive at my appointment 10 min prior to my scheduled appointment time and not able to be seen by MD due to the fact it take 30 mins to completely dilate the eyes which was the only need for the appointment. It was also documented and note in my chart when I scheduled the appointment over the phone what kind of appointment I required by the MD so the office was fully aware of the appointment requirements. Do not waste your time going to this location and receiving serviFe. Unprofessional and unorganized read more

Since I started wearing glasses, I have been coming here to get my vision needs taken care of. I really like their special 2 for $49 (now $59). I have taken advantage of that sale, so much so I now have quite a few pairs. My favorite is the Candie's brand. The service is okay most of the time. I did have a few experiences where I was not too happy like when my glasses was not correctly made. Other than that, it's pretty good. read more

Vision works is great! Came there looking for a new pair of glasses from this century and was greeting by a warm cast of an individuals eager to help! Worked with Cat for the majority of my visit and their entire staff was professional, hip on what styles looked best on me without offering or selling me on anything. I would definitely recommend for anyone wanting to update their bifocal attire! lol Anthony read more

I would like to commend the team at this location for their outstanding service. First, I felt very safe as temperature checks are being done for all customers as they enter the store, and the desks are sanitized between customers. Also, the staff is very friendly and helpful. I was assisted immediately and the staff members who worked with me were very knowledgeable. As for Visionworks in general, I love the selection in my price range, and the fact that staff members do not try to upsell you with unnecessary add ons. Overall great experience and I'll definitely be back! read more

I am mortified on how I have been treated at this location. I go to pick up my glasses, 1 pair out of 2 I try them on and cannot see nothing! ( btw I've been wearing glasses since I was 7, so I understand the adjustment period) The associate goes to "CHECK" my RX , 20-30 minutes pass I was told it was my doctors error , for me to go get my eyes rechecked. So of course I go back to my Dr and she runs it thru the Lensometer and shows its wrong. Then of course I go back to this location and ask them to recheck ( after I was waiting the 1st time for over 30min) and was shunned by the manager. I ask her if she even looked at my RX or does she have a copy? She says" no they don't keep those" . So after she insists that it was a doctor error again. I ask" have you looked at my RX?"" Do you have a copy"? , she responds with" we don't keep those" So "I say well I have a copy here" she still does not bother to look until I ask repeatedly. Then After I insist she finally looks and see there is an error on the entry of my RX. No apology no nothing. Sends me on my way and says it will be another 10 business days 3 weeks later I pick up my glasses , only 1 pair was ready and did not care for the frame after all , it was to heavy due to my high RX. I ask can I change to another frame to one of the associates she said no because I am almost at my return/exchange time limit. I go to explain wait this (3 week 3 addnl 3 week because my rx was entered incorrectly waiting period isn't my fault) Long story short I ask for DM's name ? They responded with they can only give me his first name which is Mark . I ask for his phone #, they are not allowed to provide . They finally agree to switch out my frames and remake them so I go back 3 weeks later . Let me tell you I felt like I was back in High School. I have a few more times after and the experience was very uncomfortable. Until finally I spoke up and said apologized to the associate to whatever I have done to offend them and she listened. Her name is Neste, I believe, she was great! She has been the only one that has listened and provided me superb customer service. I have been purchasing from that location for over 8 years for my and my family., Thru this purchase I have to visit over 4 times., Cut to today , my second pair of glasses are ready and my daughter goes to pick them for me and the manager cuts my daughters off and dismisses her. Asks her a questions , she replies but then rolls her eyes and asks the associate. This is now bullying !! I have been in customer service for over 20 years , have myself managed optical locations and have never seen this disgusting behavior. DM Mark, please contact me or someone in cooperate please make this right! read more

The people who work in this store are so clueless and so lazy. We have purchased several glasses and contacts here in the past but this new staff are no good. We had to explain how insurance works to them or else they would have charged us retail. And no help with choosing frames. It's like they found these girls at Whataburger drive through to work here... read more

The absolute worst, completely incompetent, ordered the wrong glasses for my child. Then had the nerve to call me and tell me that the glasses that they did order three weeks later, came in and didn't pass inspection. So my child will be going without glasses for four weeks and I was forced to talk to a manager to request a refund. Avoid this place at all costs. read more

I'd give a 0 rating if I was able. I have had numerous issues with the Northpark, Dallas store when ordering and receiving glasses & contacts. Last year, they ordered the wrong prescription for my contact lenses and I had to wait for a new order. Fast forward to 2021, on 10/5 I ordered 2 pairs of glasses and a supply of contact lenses. They ordered the wrong contacts. Again. As of 12/20, I am still waiting for the contacts. I have had to make numerous calls and trips to the store and still have nothing. I am working with 2.5 month old contact lenses in my eyes at this point. They were supposed to send me sample lenses while I waited. Nothing has come. Also had issues with glasses. The frames were warped/shrunk when I went to pick up. They ordered new ones. When those arrived they said they needed to get new lenses so I had to then wait for those. It was almost 2 months before I finally got them. I've called the manager, Maria Zarate, who refuses to get on the phone and just chooses to let staff members call and "help". Frustrating. I wish I would have read their reviews and ratings here and elsewhere before I wasted so much time and energy. I still have yet to get resolution or a full refund of my order. read more

I have been a customer here for years. I went in with an emergency. My glasses were broken. I needed them temporarily repaired and new ones ordered immediately. I am sick and disabled and without any family or community support so this was important to me. I was told that they would not repair my glasses and that getting new ones would take 10 days to arrive. I went to another vision store in the mall where they immediately fixed my glasses so that at least I could drive home without risking an accident. I ordered new glasses that would arrive in 4 days. Although this store gave me a 40% discount off of both frames and lenses, and another $50 deduction, they still cost more than those at Visionworks. I really didn't care. I won't be back to Visionworks. They obviously didn't care about my business or my safety. read more

Thank you for donating a door prize to Parkinson Voice Project's 11th annual TALK WALK at NorthPark Center! Your generosity and support allows us to host an exciting event for everyone while bringing awareness to Parkinson's. read more

This review is a little late, but I went to visionworks in January hoping they could help me with some sunglasses repairs. A nice worker came up to me and I explained the issue. She took my glasses (which I thought weren't going to be able to be fixed), worked on them for about 3 minutes, and handed them back to me good as new!! If I ever have any other glasses trouble, visionworks will be my first stop. read more

I purchased some awesome Kate Spade frames. When I picked them up they were so awesome but they soon started to have major issues that required me to ask for a new frame to replace the 3 week old one. They replaced it without reservation, but I was concerned about the frame warping again if i got it adjusted. Krystal and Daniella were super awesome and ensured I was well taken care of. They worked together to make sure I had the best experience and that my glasses fit perfectly. Thanks ladies for the best experience!!! read more

My experience is in two parts...The first part was good. I shopped around for glasses after my eye appointment, and got help from a very nice optician, who took care of my order quickly and efficiently after helping me find the style of frames that I wanted. I want to say her name was Stephanie, but I am not 100% sure. The second part was not so good. The day after I placed my order, I got a call from Chris, who was calling to tell me my order was ready. I was surprised, because I'd been told it would take a week to get them in. But I have worked in eyecare for a long time, and even I know sometimes miracles do happen. But Chris assured me that my glasses were ready, and that I could pick them up at my convenience. When I got there that afternoon, I knew something was wrong when I gave the lady my name, and she was busy consulting with someone else about my order. She then came back to me and told me that it was a mistake, and that my glasses had actually been made incorrectly. I was livid, and I asked the lady if someone had bothered to check the prescription of my glasses BEFORE they called me. She very sheepishly answered that it didn't look like it. In the ten years that I spent working in eyecare offices, I have never, ever seen customers get called to be told their glasses were ready unless the prescription was verified and checked first. I thought it was an extreme show of carelessness on their part. For this reason, this will be the last time I visit their establishment. They made me waste my time driving up there (which is not a short drive), and their oversight left a very bad taste in my mouth. read more

I've been here numerous times. From breaking my glasses, buying new frames, and even new sun glasses. This is a one stop shop. Super friendly staff who has helped with my damaged glasses not once but multiple times. I wouldn't hesitate to recommend anyone to visionworks at north park to get your new pair of frames! read more

Great selection and great customer service. I got my glasses same day! Which apparently not many places do that anymore. I will continue to shop here year after year! read more

Visionworks - Great service. Also, a great sale going on right now! - Eyewear & Opticians Near Me - Dallas, Texas

I was impressed with the great customer service they provided. Lovin' my new glasses. They really made it simple and easy.

I went March 12th, I got my eyes checked next to this location, then went to vision works to select my frame. The African American lady, was super nice, helped me to choose my frames, gave me her best opinion and communicated to me the specials and benefits of having premium lens. Experience was A+, thank you. Came to pick up my first pairs, because I got two, tried them on. Fast pick up. Glasses didn't came with a cloth. Came my second time to pick up my second pairs, fast pick up. Glasses didn't came with a cloth... At least when you purchase 2 pairs it should come with one cloth. Do I have to spend $300 dollars more, so I can get one cloth? read more

First time here and it was amazing they treated me amazing I would really recommend to visit this place. The amount of attention I was given was great they made me feel like I was important. When it came to trying out my glasses they took the time and also gave me some feedback on how they looked. They really didn't rush me I to buying the product they really wanted me to find what I wanted . read more

Staff was very responsive and attentive to the needs of their Guests. The location was clean and flowed well. I was warmly greeted promptly upon entering. In addition they had a very wide selection of frames from a wide array of designers read more

As written in other reviews, the service is abysmal. The order was never received, insurance was billed, never received updates. Spent way too much time placing the order and now cancelling the order. Stated issue was technical, but they should have called first when the order was late, and the when they promised an update. Annoying and very poor business. read more

Amazing Customer service and a wonderful team!!!!!!!! Love the quality of my specs! I will be returning in the future. read more

I bought a pair of glasses last August, they were very cheaply made---low grade. These glasses had spring loaded ear pieces that completely fell apart after 3 months. I got a email stating that they were giving me a 100 day replacement if I wasn't happy with the frames. I went into Vision Works at Northpark Mall in Dallas to get them to replace my broken frames within the 100 days....a foreigner was a new person there and couldn't understand his accent, so I told him I wanted to speak to the GM Maria that had sold those to me in Aug. He said, she was out for awhile, so I continued to call Vision Works several times. I was on vacation when my glasses broke, when I got back to Dallas I called Maria, she said she would be there all day. When I went to store, Maria try's to make me buy a warranty before she could replace my frames. Very bad business since these frames were just purchased in Aug. 2022 and broke after 3 months. This is where I have purchased my glasses for last 6 years in the past, but since this turnover of people have taken over, I will never go back again. They say if you have a problem call Customer Service, or go to their website...this is a total joke since I stay on hold with CS their at Vision works at Northpark for over a hour, they never called within the 24 hrs. I also went to website---a computer typed back repeatedly to give your name, phone, email, after you send the complaint the computer Amelia--ends and starts all over, I know I put the info in about 5 times. This is a total joke and this Corp. company needs to be shut down due to bad customer service and a bad company. Please don't waste your time here, go to a reputable mom and pop or privately own reliable business. Done with Vision Works at Northpark Mall in Dallas Texas. Good luck and hope this can be a warning. read more

When I purchased my glasses there about 2016, the service was great. So, when I needed new ones in 2018, I went back. The service there has definitely gone downhill. The staff weren't at all enthusiastic about offering feedback when I was selecting the frames, nor while going through the lens options during the final order. When I picked the glasses up, they gave me a case too small for my glasses. When I returned requesting a larger one, the sales lady returned with a ridiculously large one. When I say "ridiculously large", I'm not being hyperbolic. It was a total lack of common sense to offer that particular one. She told me that was the only one they had. I ended up just using an old case I already had. I spent about $600 on those glasses. Did I mention there was no cloth for cleaning the glasses in any of the cases? No? Well, there wasn't that either. I'm shopping for new glasses today. I'm not returning there. read more

Krystal is the best! She has helped me every year for the last 2 years when I need my frames redone! Her bubbly personality makes the whole experience a little extra special. That and with the deals they have...I would not go anywhere else! read more

My eye exam and glasses were ok but the special they advertise is very limited. They said hundreds of styles but I was only able to find maybe 10 pairs that would get the discount. read more

I went in to buy lenses for my regular glasses and a new set of prescription sunglasses. I walked in and immediately was helped with a very lack luster greeting. Thats fine, i just wanted to get my lenses and get out. I was interrupted multiple times with my consultant by other employees who were asking a lot of questions on how to do their jobs, so i figure that the lady that was helping me was the manager. I had questions about the lenses and the costs for each. I was curious about the gradation style sunglasses and i guess i had asked about this before but i wasn't sure on the prices and times for this service and was told by her that "i thought we had already discussed this". The entire time I was around her her demeanor was very cocky and "i don't care" type attitude. Its sad because I had gone there before and really liked the help I received. I actually moved far away from this location but drove there because of the service and the care i received the first time i was there. I will not be going to any Visionworks again. My total for lenses and he glasses I was going to get was around $400. Really its the companies loss, what separates one eye care business from the other, costumer relations...i will find it somewhere else. read more

I had to go and get some lenses changed and the store was very busy. Although Eric was with in the middle of doing something, he greeted us. When he was done he asked what he could help us and helped us right away. He changed the lenses very quickly and without any charge. Very easy and pleasant visit. read more