I would not recommend Vision Fencing Austin based on my experience.
What should have been a straightforward fence project turned into a lengthy situation involving incomplete work, installation concerns, property damage, additional out-of-pocket expenses, and ultimately a billing dispute.
The most serious incident occurred on August 2, when the crew struck an underground water line while working on my fence. This is documented in my messages with the owner, Turner. While his crew was locating the break, Turner acknowledged what happened and specifically apologized that "we hit it." He told me his crew was going to Home Depot to purchase materials and that they would repair the line.
The fencing crew then performed the water-line repair themselves. Turner sent me photographs of the repair and stated in writing that he had personally performed this type of repair himself and that a member of his crew was trained to do the same.
This concerned me because repairing water-supply piping is regulated plumbing work in Texas. I was never provided documentation showing that the individuals performing the repair held the appropriate Texas plumbing license or registration, or that the repair was being performed under a Responsible Master Plumber. I am not claiming here that a licensing violation was ultimately determined by the state. I am describing exactly what happened and what documentation was, and was not, provided to me.
Shortly after the water-line incident, I also discovered problems with my water-treatment equipment and immediately sent Turner photographs. Turner reviewed the photos and instructed me to place the system into bypass. I subsequently had a plumber come to the property at my own expense. I am not making a technical claim here about what ultimately caused the equipment damage, only documenting the sequence of events and the additional expenses I incurred following the water-line incident.
I also questioned the utility-locate process. Turner later provided me with a Texas811 locate request. The document he provided shows it was taken May 12, 2026, gives a May 14, 2026 work date, and lists the job duration as one day. The water-line incident documented in our messages occurred on August 2, 2026. I have not been provided a newer or updated 811 ticket showing that the August excavation was covered by a current locate request.
Turner told me the water line had not been marked and explained that private utilities may not be marked by 811. I understand there is a distinction between public and private utility locating. My concern is the overall handling of the excavation, the damage after the line was struck, and the subsequent repair.
There were also concerns with the fence itself. Turner acknowledged in writing that portions of the fence needed additional reinforcement and that some brackets needed reinforcement because of movement I had identified.
There is now also a dispute over the amount Vision Fencing claims is still owed and the credit associated with unused materials being returned. My understanding of what was agreed to differs from what is currently being demanded. I have retained the contract, invoices, texts, emails, photographs, videos, repair documentation, and recorded communications regarding the project.
I made multiple attempts to resolve everything directly, but unfortunately we have been unable to reach a reasonable resolution.
Based on my personal experience, I would not hire Vision Fencing Austin again. Anyone considering this company should document the exact scope of work, current utility-locate information, responsibility for property damage, who is authorized to perform repairs outside of normal fencing work, material costs, credits, and payment terms in writing before work begins. read more
