Poor quality and decks came out ugly. Likely going to replace again in the next year or two since the cedar is already fraying. The initial job they did was mediocre and even after they came back, it still looks bad. Wood is different colors so this comes out in three colors and looks like the picture below. I would not recommend to anyone that cares about the appearance. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

Terrible company. Not only are that not well versed on fenced regulations in austin they are non-responsive to inquireys once hired. DO NOT recommend this company! Poorly run, non-responsive, steal your money once paid! AVOID at all costs!!!! read more

Their fences fall and rot in a short period of time many homeowners complaint about this company unethical quality of workmanship and questionable materials causing fence poles to rot and fences to fall Mine was installed by them and have experienced fence poles rotting and falling to the ground causing the fences to fall. read more

Myself and my 3 neighbors just had our 10 year old wooden privacy fence and the experience was amazing. Neil came out and wrote a quote with diagrams for all 4 of us since we were sharing the cost. It was all flawless the started on one day and were done the next day. A much better fence with 3 horizontal 2x4's 2x6 mud boards and perfect gates. It's done wonders to our homes appearance. I know getting a fence replaced is not something we want to do but it's so satisfying to have a new fence. read more

What a great experience it was working with Aus Tex Fence. I LOVE MY FENCE and I have gotten lots of compliments including by other contractors. The pricing was affordable compared to other quotes I received. They really worked with me to make sure my dog was safe while the fence was being installed. I will absolutely using them again, when I have more fence to install and have already referred them to others! read more

Fantastic company! Quality work, great communications and support. I have seen the work they have done for friends, so when it was time to replace my fence I reached out to them. They have a well run organization, with teams organized by function. They arrive on schedule, they take their time, and use quality materials. The workmanship is very precise. I would without hesitation recommend to friends and family. And it should be noted I have used other fencing companies previously, yet you won't find any review of them posted by me. read more

Austex Fence did a terrific job! Residential fence done at my house this week! Definitely recommend with service and quality

David Arkin of Austin fence and deck presents an imposing stature at 6'5" but he is a very courteous and respectful person. Austin F&D did an amazing job on our patio addition. They provide excellent feedback, quick response time and truly elegant work. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

If I could give less than a one star I would. Our neighbor gathered 500 signatures of residents that are having issues with their Austex fence. Ours fell and we have been here barely three years. 2 sides are falling and my neighbor's fence section fell as well. Pictures included. When I called before the one year warranty was up they sent guys that said everything was fine. Do these pictures look like a fence that is fine? Fences are so expensive to fix. I had to use Austex with my house build. If I had a choice I would not have used them. They wouldn't repair or fix it. But now that it is out of warranty they won't do anything. I called at least half a dozen times. Update7/19/2020: I had to repair my fallen fence. Cost me another $2000. In the future, if Austex is the fence company, I will wait on the fence and do it myself. I had to pay TWICE for a fence. RIDICULOUS. I posted the pics of the pieces of concrete found in each post hole. Not enough to hold the post which is why it fell. read more

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THEY QUOTED $155 TO PUT UP 5 PLANKS. My fence is a year old, still in pretty good condition, and a small section blew down with the last little storm that blew through. My husband put it back up- all but 5 panels that had cracked in half. The panels are 4" dog-eared and Home Depot and Lowe's were out of that size so he called the company to see about getting some. The quote is ridiculous for the work that needed to be done, especially since we really just needed to know where to buy the right sized panels. Update- Panels are a dollar and we found them at McCoy's. So we were able to fix the fence for under $10 and save the cost of labor to put up five panels. The company owner explained the high cost is due to lumbar shortage but I find that very hard to wrap my mind around for 5 panels (or even 7 apparently) when materials are less than $10 so that's $145 in labor for 5 pickets to be nailed in with a nail gun ‍ I mean look at the picture and think if that would be $155.... read more

Austex Fence & Deck - The 5 panels that we needed fixed. This was going to be $155 if we couldn't have fixed it ourselves. - Fences & Gates Near Me - Austin, Texas

On Jan 31, I received a phone call from their office manager as well as someone else (owner maybe?) stating that they had reviewed my claim and authorized reimbursement, and they said the holdup was a miscommunication between management and accounting - I can understand that, and mistakes are made. Now it is Feb 22, almost a month later, and nothing. Large businesses sometimes have issues with AP being timely, but a small business should have been able to address that the same or next day. My wife is an account for a local non-profit and told me that if anything like this happened to their business it would be addressed within hours rather than days. I guess my next step is small claims, which is unfortunate since the cost of pursuing this is about as much as the damages (about $150.00 USD) Austex Fence & Deck sucks. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

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I contacted Austex Fence for a quote on the installation of a wrought iron gate in our existing wrought iron fence. Their fence specialist, Tom Beville, showed up and gave us a quote and explained the process. He was very professional and very friendly, and he answered all of my questions. We then scheduled to have it installed. They require 50% down, then the remainder upon completion. Austex was great on communicating the scheduled start date and responding to my e-mail inquiry about the crew not showing up on the scheduled date. Austex apologized for the crew failing to show and they said they'll be there the next day. A crew showed up the next day and they cut out the section and cemented in the new post. Then the following day a worker showed up to finalize the install. They use the section they cut out for the gate itself. They installed the hinges, the lockable latch, welded what needs to be welded, painted the weld areas, put the cap on the new post and it's done !!! Worthy of a bookmark and a try if you're looking for gate or fencing installation. read more

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Worst fencing job I've ever seen! There is gaps so big I can see into my neighbors fence!! Broken boards, some flipped out, this job was a complete mess. They say weather permitting but can't put during a rainstorm, which completely destroyed my grass. I was left with holes in my lawn from where they removed the old posts. Save yourself the headache and go with a real fencing company. I'm embarrassed I had to pay for this!! read more

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Absolute trash. They were scheduled to come out and inspect my fence. They refused to provide me a time frame for arrival. "It could be anytime because our techs set their own routes." This coming from a service coordinator. You have an entire coordinator but they do not schedule routes for them. It is a guess as to when they will arrive so be prepared to lose an entire day. They refused to provide me with the inspection report that was done on my fence that collapsed after just over a year. Do NOT go with a company who only offers a year warranty. There are other companies that take pride in their work and materials and will offer lifetime warranties. I had no choice because this is who our builder chose. But go figure our trash builder also contracts trash companies. read more

For the amount of money I'm rather disappointed in the final product. From the very 1st meeting it was clear to me that the manufacturer was unable to get proper color swatches of the final finish. The 6' fence cost nearly $135 PER FOOT! With 2 gates.... The fence blew like a palm tree in the recent high winds, since the fence design is modular and fits loosely enough TO SWAY TO AND FRO! I ought to post a video of this fence dancing in the wind... read more

My whole experience with AusTex Fence was terrible. Your sales guy Ben came to my property to do the measurements (twice) and when asked what kind of fence I would like, both times I walked him over to one of neighbor's and pointed out the type of fence I wanted exactly (which was exposed square metal posts with horizontal full privacy boards with exposed metal framed gate). Ben agreed that you would be able to do same type of fence for me as well. Once I made the initial 50% payment, I did not hear from AusTex for 4-5 weeks. Meanwhile, a strong storm here in Austin blew my old fence to the ground and now my whole backyard was vulnerable. I called and complained to austex about the delay and finally a crew shows up but with the wrong posts. I told the crew that this is not what I ordered, they told me to discuss it with the sales guy which I did. Ben and I then got into a debate with him saying I accepted the design as per the picture in the quote and had signed off on it whereas clearly he knows that him and I discussed the type of fence I wanted when he came to visit both times. Talk about promising something and delivering something else! Ben also said that since now I wanted different post, need to fork out another $170 on top of what was originally quoted because of "increased material costs". Why should I have to pay for a mistake on their side? With my old fence blown away, I had no choice but to pay up (we did agree to split the cost finally) so that I have a fence to protect my backyard. That said, my fence is still not installed the way I wanted and was agreed to by AusTex during our measurement meetings as the posts are still hidden behind the wood slats and gate does not have the metal frame exposed. Beware of this company. Better yet, find a different company to do it and there are a lot of options. I would not recommend them to any of my friends and family. read more

Jared and Thomas are amazing. He showed up, did a high-quality job, and he was so polite. I wish all workers were like him. No I'm seems to show up these days so we were so relieved to have Jared and Thomas put up our new fence.HIGHLY RECOMMEND. read more

A few months ago, I called Austex for a quote on a new fence. I left a message & they didn't return my call. I tried them the next morning & spoke with someone. She took a message & said she'd have someone call me back. No call. Fast forward a few months...my neighbor contracts for his entire fence to be replaced by Austex, one side shared with me. I agree to pay him for half of our shared side. I guess he had better luck getting through to them. Actually, he contracted them through Home Depot. I'm not really happy with the quality, workmanship or materials. But you get what you pay for. They were cheaper than others, but they also didn't have the extras that the others provided. They were definitely not my choice and I gave him several others to call, but I wasn't the one replacing their entire fence. I get it. Unfortunately, he's not happy with their work or workmanship, either. I have a fence. It keeps my dogs contained. If they only knew... I LOVE that they didn't attach my front section into the rest of the fence. Before they replaced the shared side, That front section originally had rails nailed into a post. They thought it would be smart to saw off my rails and just wedge them into the new fence. Yes, you heard that right. No support! I can push my fence with my fingers and it moves. Yup. They thought that was smart. Wtf?! Luckily I have a gate in that section, so my dogs can't get back there. Along with crappy planks, warped planks, lack of enough nails, wow...I'm stunned. I definitely would not recommend them! read more

Beware of shoddy construction! We bought a new home, and Austex built the fencing for the neighborhood. The builder, as is customary, picked the lower cost materials. Less than one year later, our fence that we share with a backyard neighbor began listing at one post. We suspected the post was either rotting or wasn't dug deep enough. Regardless, the fence continued to list over time, getting to about 30 degrees to the ground at one point. All attempts to keep the fence upright failed (zip ties, propping up, etc). After several weeks, one of the panels had enough and finally fell off. We attempted to prop it up several times to try and regain some privacy while we pursued a warranty claim, but it blew down several times (as one would expect when you prop up an unsecured giant wind sail). Now - to the warranty claim. Our warranty claim was denied for three reasons. Let me quote here: 1. the fallen panel is an "Act of God" due to the wind storm which is not under warranty. 2. Crack/split posts are a normal checking. Unless there is a complete opening from one end to the other, it will be under warranty. 3. The ground is dry, no grass. When the ground is very dry, the post are going to get loose and panels as well. Let's get into these one by one. 1. It's a bit presumptuous to assume the panel fell due to "the wind storm". I'm not sure which wind storm exactly they are referring to, but no weather event caused that post to list slowly over several weeks. Our friend gravity was the final straw for that panel. 2. You can see in the picture the post juuuuuuuuuust barely isn't a complete opening from one end to the other. Good customer service is using the letter of the law to avoid accountability! 3. There was no grass along the fence line because my wife and I had spent three weekends removing a veritable forest of luscious weeds from the fence line. I'm not sure the weeds got the memo the ground was dry, since they looked about as lush as the amazon in the rainy season. Perhaps the more logical explanation is the post was rotting at the base, or wasn't dug deep enough? Impossible! So I would expect a cheap builder-defined material fence to last about 5 years. This fence lasted under a year, AND the warranty claim was declined to boot. I can't speak to Austex's build quality on a beautiful metal or great material wooden fence. But I can speak to perhaps what you might experience when you attempt to make a warranty claim and experience their best customer service: going out of their way to deny a warranty claim in every way possible. read more

Austex Fence & Deck - The split post doesn't quiiiiiiiiite go end to end. Warranty denied! - Fences & Gates Near Me - Austin, Texas

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This is really a 4.5 review... The only reason why they are not a 5 star is they broke a cheap flower pot and left a little mess which we picked up in just a few minutes. Their service tech Neil was great. The fence went up in 2 days and looks great! Since my neighbor and I shared one side of the fence replacement, I received a coupon for $100 bucks off my full fence replacement and my neighbor got a $100 referral bonus. I was also sent coupons to give to my other neighbor to use.. pretty schweet. I received today a personal Thank you note from Austex... that was really nice and a lost art in service these days... read more

Avoid. AusTex is an untrustworthy business. We contracted AusTex to install a new fence. Fence looks great. However, when digging a hole for one of the fence posts, they broke the main pipe for our irrigation system. Instead of notifying me, or fixing it, they turned of the valve to the pipe (so they knew they broke it), then they filled the hole with concrete. Fence was installed in the late fall and we did not realize what they did until this summer. I contacted AusTex about the problem and was told that because i did not realize it was broken within 14 days, they were not responsible. Now I'm stuck a $1,000 repair bill. They advertise quite prominently on their website that they are a family owned business. What does this mean? It certainly does not guarantee the company is moral, or stands behind their work. Very disappointed. My advice is to look elsewhere for a company that serves their customers rather than cover up their mistakes. read more

When I purchased my home, it came with a fence built by Austex. A warranty was included with the fence, which was really nice. Several weeks ago, I noticed that several slats were coming loose on my fence; no big deal, right? I contacted the proper people to get the fence fixed, and an appointment was scheduled to fix the fence. Unfortunately, I've come across an issue that was mentioned by several other reviewers here regarding the warranty. Two or three days after setting up the appointment to fix my fence, I noticed that a fence post, right where the fence slats were coming loose, had become bowed (please see the attached image). When I brought this to Austex's attention, I was told that the post is not covered under warranty and that it would cost $175 to replace. When I asked why the post was not covered under the warranty when the fence is less than a year old, I was told that this is because that posts typically bow and shift due to the weather and temperature changes. To be fair, this is a valid point (items such as wood are bound to shift and move around due to the temperature and sun), but when a post becomes this warped before the fence is even a year old, it is an indication to me that the said post may be defective. I find it rather strange that the fence posts are not at least partially covered under warranty. There are times, after all, that items can be defective or damaged. Personally, I believe that a fence should last for longer than a year before I have to start replacing posts and slats. Especially considering how much money it takes to have a fence installed nowadays. To me, a sign of an outstanding company is when it's willing I to stand behind its products and workmanship; in this instance, unfortunately, Austex has failed to do this in my opinion. When an item as costly as a fence fails like this before it's even a year old, and the weather has not been incredibly severe (incredibly hot or cold) this summer and winter, it should be fixed free of charge in my opinion. In order to avoid seeming like I'm overly bashing Austex, which isn't my intention, here are some of the good points: The fence itself seems to be decently made Customer service is alright, but I really had to stay on top of them when I was trying to coordinate the repair to my fence. They were super responsive to my initial warranty request. For the above discussed issues, I have to give this company 2 stars. The above mentioned good points save Austex from getting one star, but not by much. When a product is potentially defective and is still under warranty, the right thing to do is to either fix or replace the item. At this point, I honestly cannot recommend Austex to friends, family, or folks on Yelp. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

Remarkably unhelpful folks. In spite of what their website says, they don't offer aluminum fencing. I asked for a comparative quote for an aluminum vs. iron fence & got a call back with no quote for either. They suggested I search for custom fencing (Having seen the gate I'm looking for on multiple online sites, I know that what I'm asking for is NOT custom.) Guy seemed like he really just didn't want the job. Also, what they advertise as iron is, in fact, steel. Steel fencing is good but is less pricey than iron. Since they refused to even give me a quote, I have no idea if their pricing matches steel or iron. Really annoying waste of time. Update: note that their response to me does not address the discrepancies between what's on their website & their actual offerings OR their inability/unwillingness to generate a quote. Another company was able to build my fence as requested. Guess what? No custom work. Imagine that! read more

Just want to give a shout-out to Austex Fence and Deck! I researched several companies and read many reviews. I got 3 estimates to build a pergola and salesman, David Arkin from Austex F&D was hands-down the most professional with detailed estimate and design specifics. The crew built it in 2 days! Sturdy, level and just what I wanted. I stained the cedar and hung a swing. Can't wait for spring to add more plants and relax under the pergola. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

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This is a good company to do business with. Not just because the salesperson was on time, competent and a good listener (He was). Not just because the office staff is dedicated to customer service and keeping customers informed (They are). Not just because what was agreed upon was delivered by the installers. ( It was). Lastly, not just because after the job was completed a quality control guy came out to inspect and to give us every opportunity to complain (He did). This is a good company because of all of the above. read more

Working with austex was great from start to finish. Scheduling was easy, they showed up on time and gave me a quote on the spot using a lazer measurer which was super quick. The quote was competitive but there's a secret--AusTex has a way better default product! They use three rails on the fences and the gates making them way sturdier. I replaced a 2-year-old saggy gate from another vendor. My new Austex gate is way better. read more

They're very affordable but the work sort of reflects that. I had to have them come back out to widen a gate that was 6" thinner than planned -- in fact the gate was barely wide enough to get a trash bin through before they redid it. They also built the fence overlapping my neighbor's sprinkler head. I recommended them to a friend and they built his fence in a way that covered up the fiber box on his house and then told him they would not come out to fix it, instead insisting he should just remove that plank when he needs to access the box. And that advice completely misses the point and makes it impossible for me to recommend them again. read more

I was impressed with how quick they came out to give a quote vs other companies - and they utilized all the newer technology so came across more professional than others. The install of the fence and gates we asked for was good. Only down side was on the first visit they dug all the holes and filled 6 of the 8 and left the other 2 with no explanation as to why not. So left 2 large holes that really left an unsafe condition for us and our Greyhounds for 2 full days till they came back read more

The customer service at Austex was very friendly, professional and responsive. However the quality of the wood they used for our fence seems to be really poor. We noticed the fence was caving slightly but didn't think much of it. The caving seemed to get much worse so we called to look into the warranty. They sent someone out to look at the fence and advised that it will cost $160 to replace and install one post and they warranty does not cover warped post. We have now notice multiple parts of the fence caving and it looks horrible and of poor quality. The fence came with the home we purchased in a new construction development and we've only lived in the home for 6-7 months but the issue presented itself within the first month or so of living here. read more

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These guys installed our fence without cementing the posts. The posts sagged after a year. So sad.

DO NOT, I repeat DO NOT contact this company to perform any work for you. Our story: We contracted with them to build a 4' x 4' deck and 5 stairs leading from our back patio to the yard using composite material including the skirting. Remove and reinstall the current metal railing. Everything was good until the crew showed up to begin the work. In building the new stair stringers they severely over cut each and every step and you could see where they cut the step multiple times because they didn't have the height right so there were multiple over cuts where there were not even steps. Instead of removing the concrete footing for the bottom step that was already in place they added more concrete on top of it so now the last step from the stair to the yard is almost a foot - talk about lack of common sense and a potential ankle breaker. After taking pictures and sending to the company they agreed the workmanship was poor and they would replace. A few days later a different crew comes out, takes out the bad stringers and build new ones. At this point they go ahead and start installing the decking material - we did not see the quality of the stringers before it was covered up so we cannot comment on the second attempt. Now this is where the fun really begins. Instead of using fascia board as we agreed upon for the stair risers, top and bottom edges of skirting, and obviously the side of the outside stair stringer they used decking boards. We now have what looks like a kindergarten class built with gaps in material, cut decking boards with the inside material exposed, an inch plus of overhang at the bottom, areas on the decking which will retain water/dirt (the decking boards have channels on the sides), unfinished parts of the skirting, decking boards where fascia board should be, etc. No railing installed, 4+ foot drop to the ground if someone makes a mis-step or the dogs forget to go down the steps... We again reached out to the company, sent multiple pictures and detailed out all of the problems. We were told that their vendor was out of the fascia board and would not have any for a month and they would come out and fix everything but they wanted to at least build us steps so we could use in the interim. This is a lie as I saw the packing material for what was ordered and no fascia board was ordered AND the crew said they were told to build it without fascia board and like they did. Talk about misleading and lying to their customers. With Covid a delay in materials may have occurred but I doubt it as if it were true then you would have thought the company would not have started a project they could not complete, waste money on material that would have to be scrapped later AND would have told us upfront. A month passed and no communication from the company so we reach out to them. Miraculously everything is in stock and they will be out in three days (Friday before July 4th holiday) to correct everything once and for all. Multiple emails were sent between myself and the sales person and their residential coordinator detailing what needed to be done and twice we received confirmation from them that we were all on the same page and in agreement. Well, material gets dropped off today and no fascia boards. The crew arrives and when I ask them what they were instructed to do they said to remove what we have and put the new decking boards on EXACTLY the same way. ARE YOU KIDDING ME? I told them no, they needed to call the office and figure this out. As this is a Friday before the holiday there is no one at the office...So after starting this entire process in May we are now into July with no resolution. Multiple emails and phone calls were sent today and nothing. If we don't have a call from the owner with a resolution Monday we will be filing a complaint with the BBB and filing action to recoup the 1/2 payment upfront. read more

UPDATE TO ORIGINAL REVIEW: Austex responded that I declined their offer to fix a portion of downed fence in 2018. Let me be clear...they were offering me the opportunity to PAY THEM AGAIN to fix a fence that they constructed less than 4 years prior to that. Of course I declined their generous "offer". Austex (and any business) should stand behind their work and not blame the quality of their product on a third-party. Beware of this company. Go with a smaller, local company who cares about their work and their customers. ORIGINAL REVIEW: Austex gives builders the option (cheapest) of using landscaping timbers as the support posts for the fences they build. Unfortunately, our builder chose to go this route and our posts began rotting and falling over with 3 years of construction in 2014. Austex only offers a 1 year warranty which is sufficient for them because the timbers do not fail within the first year. I have spent over $1,000 replacing these landscaping timbers with metal posts over the years. Now I have two HUGE sections of fence that blew over recently due to the poor construction materials. Our dog or even our kids could have been seriously injured or killed. Austex does not care. I have been in contact with their customer service department and I understand all the legal reasons that they are no longer responsible for my fence. My problem is that they knowingly chose inadequate materials as an option for their fences. This is not a company that I would ever recommend. They make their money and leave you with trash. Now I'll be responsible for redoing the entire fence at a cost of $8-9K. Small change to them, but not money I have lying around. Do not use Austex! read more

Austex Fence & Deck - The latest section of fence to fall down. Not the first. And won't be the last. - Fences & Gates Near Me - Austin, Texas

A few years back we used AusTex Fencing and were very impressed with the sales representative Jason, as well as the installers. They quickly responded when a few items needed to be corrected and we were happy with our purchase. Recently, I contacted AusTex to have an addition to the fence they previously installed. My initial experience with the first sales rep. and customer service representative was a stark contrast to our first install. AusTex management was contacted and we received an immediate response from Stacy and Randy regarding our concerns -- they were very responsive. During install there were a few minor hiccups, but were handled quickly by Randy. Overall, our experience with AusTex is that they are a solid company and have a strong commitment to partner with their clients and provide a quality product. We would recommend AusTex for fencing. read more

Although their contract states that they are not responsible for damage to water lines, it also states they will use "very [sic] reasonable effort" to avoid damaging those lines. They severed our water main next to our house, next to clearly visible plumbing at one of only two possible locations that could have severed the line, and in the only place that could have caused, according to the plumber, the most expensive repair possible. Having consulted several construction professionals, all agreed the damage was avoidable had minimal caution been exercised, and all agreed further that such damage, regardless of what was put into the contract, should have been the responsibility of Austex. read more

Austin residents, please beware when working with Austex Fence and Deck, and in particular Neil Kreitzer (salesman). I hired Austex to build an iron fence to include a double gate (two 6' gates for 12' total). In addition, we discussed that the fence should be designed to accommodate my installation of wood pickets between the iron rails. Neil quoted installation of the iron fence and the wooden pickets, but we agreed that I would install the wooden pickets myself after the iron fence was installed to reduce cost. The Austex team built one of the gates to spec (nominally 72", but they built the other one short by nearly 3" (69-1/8" from the post). This has left a large gap of 2-1/4" between the two double gates. By contrast the other single gates they installed on the property have only 1/2" gap between gate and post. I have asked Neil to simply fix the double gate so that there is a normal sized gap (1/2 to 1"), as the large gap is unsightly and creates a large enough opening for my small cat and chihuahua to potentially squeeze through. Neil has refused and Austex sent me a letter threatening to sue me and place a lien on my house if I did not pay the remaining balance. On top of that, Neil has stated that I voided my warranty by installing the wooden pickets to the iron fence. When we discussed my installation of the wooden pickets before the sale, Neil agreed to design the fence to support the addition of these wooden pickets. He at no time indicated that this would void my warranty. In fact, I paid a substantial extra cost for larger posts specifically to support the double fence gate and extra weight of the wooden pickets. It's incredibly disappointing that Austex would prefer to sue a customer rather than take the simple step of fixing their mistake. Shame on them. read more

They were very responsive when we originally reached out for a quote, and their quote ended up being about $500 less than Viking. Overall they did a great job, the finished product is very nice. The only snag was there was a miscommunication about when the job would be finished. It took a day longer than expected. Otherwise, I would recommend them. read more

Austex Fence & Deck - Fences & Gates Near Me - Austin, Texas

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We hired Austex to build our deck and we're happy we did. They were fast and their price was very competitive against the other bids we received. Kirk was great to work with and their install team worked very quickly. I will definitely start with Austex for any deck or fence projects in the future! read more

Austex Fence & Deck - Austex Deck - Fences & Gates Near Me - Austin, Texas

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Good value and workmanship. Highly recommend. The sent a project manager to quote the job and wrote it up on the spot. The construction process was thorough and very professional. No stone was left unturned. Kudos to Justin. read more

I took off time to be at home for Austex Fence & Deck's estimator Kirk to give an estimate on installing a new backyard fence and gate on June 22, 2017. I have called the main office number at least 5 times and been told each time "we'll have Kirk back to you" or "Kirk is on vacation for two weeks." I was given Kirk's personal cell phone number and have left at least 5 voicemails and text messages. Kirk never responded once. I am not blaming this company as a whole but if you have an estimator who is unwilling to do his job or respond to customer communications then hire someone who is. I have received estimates from two other professional companies. Austex's Kirk is totally unprofessional and wasted my time. After seeing other reviews specifically naming Kirk and Austex for their lack of communication and shoddy workmanship I am glad I won't be doing business with Austex. P.S. I do not accept or believe the below apology from Austex. My contact information has not changed since when Kirk came out June 22nd, 2017 for my "estimate." I did my due diligence contacting Kirk and Austex at least 10 times in 2 months. Kirk specifically has had many other previous Yelp complaints and is still servicing my area as of May 2018 when Home Depot, which uses Austex in my area, tried to send Kirk to my house again. Oh, hell no! Update: I still don't have a fence estimate over 9 months after my estimate appointment. Austex has failed another potential customer. A death in the family is not an excuse to permanently neglect the responsibilities of your job in any profession except the fencing industry it seems. Three other fencing contractors have now used this same "death in the family" excuse for their poor communications with me. I'm not buying it! read more

Austex Fence installed a wrought iron fence around my new house 2 years ago. I was new to this area, in a brand new neighborhood, and didn't know who to use. They showed up on time on the day they promised, and the fence was finished in 2 days. They did an excellent job and cleaned up afterwards. I'm especially pleased with the gates as they are self-closing, which has kept my escape artist dogs from getting out. Our HOA provides lawn mowing, and some of my neighbors have problems with them leaving their gates open, so I am extra thankful that I don't have to worry about that. I recommended this company to all of my neighbors, and the ones I know of who used them were as pleased as I was with their work. Given how much wind we get here, I'm very thankful that I wasn't required to put up a wooden fence. It's been my experience that they require constant repair and maintenance, no matter how well they are installed. read more