Communication: excellent
Cost: excellent
Efficiency: excellent
Quality: excellent
Nothing, absolutely nothing, about my experience with Pinar Fence Installers was anything less than excellent. You probably should make them one of your top candidates if you're lucky enough to be close enough for them to want to work at your place.
I don't often write reviews. I felt like I had to write one about Pinar Fence Installers though. I wanted to get straight to the point, so, I just summed it all up above. Now, for the longer version, for those who are interested in that sort of thing:
My wooden fence started drooping after a rain, and I needed the longest segment in the back replaced, with a gate in the middle. I do a lot of research before I ever start talking to any business that I want to hire to do anything at my house. It's not that big a job, so I narrowed things down to two places. Pinar gave me the better estimate, so I went with them.
I almost didn't though, just because Roberto, the person who came to measure for the estimate and who was going to be the main fence installer, isn't yet that good at speaking English, and I am not yet that good at speaking Spanish. He did come to measure with Lulu (the manager), who is bilingual and clearly really good at interpreting, so it was easy to talk to them when they were measuring, but I knew Lulu wasn't going to be there when the fence was being built. I guess I thought, y'know, what if I need to quickly communicate with Roberto for some reason when the fence is being built?
I realized afterwards that that was pretty silly of me, because (1) it's clear that Roberto is obviously a smart and high-quality fence-builder who knows what he's doing, (2) there's probably not going to be much need to actually talk to him about anything anyway that requires more English than he knows, (3) there are free apps for your phone now where you can talk into them and the phone will speak it for you in Spanish, and vice versa, and (4) Lulu is a phone call/text message away to help interpret anything if you'd rather do that.
And Lulu is THE clearest of communicators and the most responsive of phone-answerers/text messagers/emailers I've encountered since I started calling businesses to work on this house I got just over a year ago. She answered all three of the phone calls I had to make to Pinar Fence Installers, she more or less immediately answered every text that called for a response, and she read and answered all my emails. She is on top of her stuff and pays attention. She directly and clearly responded to every question I had, without any BS. After a year of talking to various businesses, about things that need to be fixed, I have come to really appreciate that sort of thing.
Roberto recommended that instead of the two horizontal beams that I had before, using three would be sturdier. They gave me an estimate pretty quickly after measuring. They gave me 30 days to tell them if I wanted to do the deal. After that, they didn't once pester me about whether I was still interested, even though it took me most of those 30 days to get back to them.
Then, once I signed the contract, they called 811 to get the relevant people out here to mark any utility lines. Once that happened, Roberto and his assistant came over here one morning, dug where they needed to, poured the concrete they needed to, and built the whole fence segment, with gate, which you can see in the photos, in one day. They got done just before dark.
The fence is perfect. It's beautiful. It's clearly much sturdier than the one I had before. It wasn't particularly expensive. And this is definitely a professional operation here. If you're like I was and have some sort of hesitation just because Roberto doesn't yet speak English fluently, you're probably gonna be better off forgetting about that, maybe get yourself an app to help you talk to him, or just trust that Lulu's just a phone call/text message away, and consider Pinar Fence Installers.
I couldn't be happier about them. That's why I had to write a review, even though I'm generally pretty lazy about reviewing things and usually end up not bothering. 10 out of 10, for everything. read more