1. Pinar Fence Installers

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Pinar Fence Installers

5.0 (18 reviews)
Closed • 9:00 am - 2:00 pm

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Communication: excellent Cost: excellent Efficiency: excellent Quality: excellent Nothing, absolutely nothing, about my experience with Pinar Fence Installers was anything less than excellent. You probably should make them one of your top candidates if you're lucky enough to be close enough for them to want to work at your place. I don't often write reviews. I felt like I had to write one about Pinar Fence Installers though. I wanted to get straight to the point, so, I just summed it all up above. Now, for the longer version, for those who are interested in that sort of thing: My wooden fence started drooping after a rain, and I needed the longest segment in the back replaced, with a gate in the middle. I do a lot of research before I ever start talking to any business that I want to hire to do anything at my house. It's not that big a job, so I narrowed things down to two places. Pinar gave me the better estimate, so I went with them. I almost didn't though, just because Roberto, the person who came to measure for the estimate and who was going to be the main fence installer, isn't yet that good at speaking English, and I am not yet that good at speaking Spanish. He did come to measure with Lulu (the manager), who is bilingual and clearly really good at interpreting, so it was easy to talk to them when they were measuring, but I knew Lulu wasn't going to be there when the fence was being built. I guess I thought, y'know, what if I need to quickly communicate with Roberto for some reason when the fence is being built? I realized afterwards that that was pretty silly of me, because (1) it's clear that Roberto is obviously a smart and high-quality fence-builder who knows what he's doing, (2) there's probably not going to be much need to actually talk to him about anything anyway that requires more English than he knows, (3) there are free apps for your phone now where you can talk into them and the phone will speak it for you in Spanish, and vice versa, and (4) Lulu is a phone call/text message away to help interpret anything if you'd rather do that. And Lulu is THE clearest of communicators and the most responsive of phone-answerers/text messagers/emailers I've encountered since I started calling businesses to work on this house I got just over a year ago. She answered all three of the phone calls I had to make to Pinar Fence Installers, she more or less immediately answered every text that called for a response, and she read and answered all my emails. She is on top of her stuff and pays attention. She directly and clearly responded to every question I had, without any BS. After a year of talking to various businesses, about things that need to be fixed, I have come to really appreciate that sort of thing. Roberto recommended that instead of the two horizontal beams that I had before, using three would be sturdier. They gave me an estimate pretty quickly after measuring. They gave me 30 days to tell them if I wanted to do the deal. After that, they didn't once pester me about whether I was still interested, even though it took me most of those 30 days to get back to them. Then, once I signed the contract, they called 811 to get the relevant people out here to mark any utility lines. Once that happened, Roberto and his assistant came over here one morning, dug where they needed to, poured the concrete they needed to, and built the whole fence segment, with gate, which you can see in the photos, in one day. They got done just before dark. The fence is perfect. It's beautiful. It's clearly much sturdier than the one I had before. It wasn't particularly expensive. And this is definitely a professional operation here. If you're like I was and have some sort of hesitation just because Roberto doesn't yet speak English fluently, you're probably gonna be better off forgetting about that, maybe get yourself an app to help you talk to him, or just trust that Lulu's just a phone call/text message away, and consider Pinar Fence Installers. I couldn't be happier about them. That's why I had to write a review, even though I'm generally pretty lazy about reviewing things and usually end up not bothering. 10 out of 10, for everything.

Whether it's building a fence or repairing your old, leaning fence, Pinar Fence is great. They are very reliable, fast, and their prices are the best! I have used them for two projects and will continue to use them for any future work I need!

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2 years ago

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1 year ago

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4 years ago

Decent price, reliable service! I'll definitely recommend Pinar Fence to my neighbors!

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4 years ago

Very prompt and reliable. The work is meticulous. I will definitely use Pinar Fence again.

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3 years ago

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Review Highlights - Pinar Fence Installers

“Pinar followed up to my initial enquiry quickly and sent Lulu and Roberto on site to check out my project.”

Mentioned in 7 reviews

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512 Outdoor

(54 reviews)

Todd and his crew helped fix our deck!…read more My family lives in the Oak Hill neighborhood in Southwest Austin and Todd came out to provide an estimate on the same day I reached out. We had some issues with wood rot and they quickly replaced the damaged boards and then restained the deck. I'm very pleased with the final product and it came out much better than I could have hoped for. Would highly recommend to anyone in the Austin area!

New 2-story deck missed the mark across code, Trex guidelines, and aesthetics. Poor planning. Won't…read moremake it right. We lost 5 figures on a 2-man crew that lacks longevity with owner. Hire inspectors before paying final invoice. FYI "Custom Deck and Fence Austin" also has poor reviews on multiple sites noting owner Todd Louis Ratajik of "Good Day Baked Energy Snacks" (Forfeited Existence). Sites now name "Cesar" as owner. Negative reviews disappeared. AFFD has pending lawsuits with Travis County Courts. Unknown AFFD subcontractor alarmingly used my name and address in another client's lawsuit wtf! Standard: Visual consistency. AFFD: Mismatched railing. Todd's words: "It's the same railing but pinched." (A contractor's FB review notes lack of materials to properly complete jobs.) Std: Concrete pad supports stairs. AFFD: Stair stringers hover in air, failing to land on concrete. Todd blatantly texted that stringers would step out (not down) from deck. I refuted the abnormality. Top step was cut off; stringers don't reach concrete. Instead of extending pad or redoing stringers, an ugly post was set. Std: Stairs treads w/o gaps. No overhangs. AFFD: Stringer cuts forgot stairs' fascia; treads weren't 11+". Gaps added to meet code, so stair noses are 1.25+", ie trip hazards. FYI Use rise-to-run guidelines. Std: 42" deck railings. 34-38" stair railings ABOVE boards. AFFD: 44" deck railings. Didn't supply 34" stair railings; boards grossly notched to lower height, which start at 44"! Std: Posts sit on existing FINISHED concrete pads. (LOL) AFFD: Post had no contact with pad (after removing makeshift shams to hide the blunder) ie ZERO deck weight on ground. Todd asked if this was okay [to not deal with]. Post not corrected at start. Rough concrete poured atop pad to meet post. Ew. Std: 16" oc MAX joist spacing (Trex specs). AFFD: 7 of 13 spacings are 16+". No blocking. Add 1 or 2 joists = ~15.5" or 14" spacings. Todd said his ways are "affordable" and "economical". Eek. Best: Competitor contracts: "12-in joist spacings", "blocking", "glulam beam". Std: Trex Cocktail Rail Kit (full-width support, hidden fasteners). AFFD: 5.5" wavy floor boards nailed to 1" rail. Visible screws, rough shavings, corner gaps, no support eg 2x4s to flatten board. No countersunk screws and putty to hide nails. Std: Professional aesthetics. AFFD: Not spraying railing cuts = RUST. No continuity in stairs fascia to meet deck edge. Silver bolts on black railings. Posts unequal distance from deck edges. Cedar's shorter lifespan requires staining / maintenance is inferior to Trex's composite fascia. Std: Disclosure of unforeseen issues. Protocols. Loyal crews. AFFD: Crew wasted a day plotting makeshift repairs after causing roof damage. Licensed roofer was furious about erroneously-cut flashing. Roofers returned after crew again made damaging cuts where told not to. Zero acknowledgement from Todd. AFFD: Crew noted holes in house's ceiling after removing joist nails. No repairmen references. Not-our-problem mentality. AFFD: 15+ days by 2 tired guys: the hire + his actual neighbor. Ditto to reviewer compelled to supervise. Days start late, end after 7pm. My neighbors had 5 deck builders who left by 6pm still jolly. AFFD: Non-recyclables in recycling bin. Concrete and stinky liquid in trash bin. Cigarette butts, nails, and construction debris across yard. AFFD: Crew won't tell owner about gray areas and errors in judgments. One unsure if he'd get paid wth. Std: Professionalism. AFFD: No final walkthroughs. Owner ignores items in emails. Condescending; when I climbed a ladder re an issue (that I called a roofer to fix), Todd muttered that I was "an inspector, eh". Instead of talking measurements, Todd's retort was "I'm the owner of a deck company", as if titles alone grant proficiency. Labor is hired out, crew turnover is high. Workmanship depends on whoever is outsourced, who aren't deck builders so much as guys who "have built decks before". Expect no corrections on what Todd Ratajik deems as "good enough".

Deck N Cable Railing

Deck N Cable Railing

(20 reviews)

We have a ground level wooden patio with a metal veranda that was in sore need of having the…read morefloorboards replaced. Initially, we planned to do the work ourselves. We bought/stained pressure treated lumber and did the demo work of pulling up the old porch. We soon discovered to our dismay that the underlying frame and columns holding up the veranda were varying degrees of rotted-out and needed to be replaced entirely. We wanted the job done right, and so we decided to find a contractor to work with. After doing some research on Yelp, I reached out to a handful of deck building specialists. Originally, Deck N Cable Railing wasn't even on my radar. Yelp has the function that if you click a button, it'll automatically duplicate your request and send it to an additional handful of businesses. I didn't even realize that I had accidentally done this. I'm so glad I did because Deck N Cable Railing was one of the businesses that Yelp sent my way. First off, they were very fast at responding to my request for info. They reached out, asked for a bit of additional information, and then offered to come out to give a free estimate in person within 24 hours. Juan Pena, the owner, arrived on time for the appointment. He listened attentively to our needs and evaluated the job that needed to be done quickly, efficiently, and thoroughly. He was sensitive to our desire to not let the lumber we had already bought/stained go to waste and made a plan to utilize it. He was also able to give us a quote on the spot which was really helpful. On the day of the installation, Juan arrived with his crew members, Jovial and Alejandro, to help get this situated for the job before he left for the day to attend to other projects. Jovial and Alejandro spoke limited English, but they used their smartphones and Google Translate to communicate with me when a question came up and so communication worked out just fine. Jovial and Alejandro were friendly, professional,and very hard workers. They were fast and fastidious and kept the job site neat. Juan had said that it may take up to two days to finish the job, but his crew were almost complete by the end of the first day. There was a minor issue with the frame visibly sticking out just a bit at one corner of the terminating edge of the porch. It wasn't a structural issue, more of a minor cosmetic issue, but I discussed the issue with Juan, and he immediately came up with a suitable solution to address my concerns. He joined Jovial and Alejandro on the morning of the second day of the installation to personally inspect their work. The job was finished within an hour or two on the second day. All in all, Juan and his team did an excellent job with the porch. It looks fantastic and feels exceptionally sturdy. We're very happy with the quality of the work, and we are looking forward to enjoying it for many years to come. We'd recommend Deck N Cable Railing without reservation based on the quality and efficiency of their work alone, but that's not the only reason you should consider giving them a call. Juan was very easy to work with. He's professional, responsive, friendly, and conscientious. He takes a lot of pride in his work and it's important to him that his clients are 100% satisfied with the work done. Moreover, his pricing is very reasonable. His quote for the job was by far the most reasonably and competitively priced bid. Finally, and this is a bit embarrassing, I accidentally overpaid for the job. I paid Juan in cash, handing him an envelope with cash, without realizing that I had miscounted it. Imagine my surprise when I got a call from Juan that evening (apologizing for calling so late!), to let me know that I overpaid him, and he wanted to schedule a time when it was convenient for me for him to stop by in person to return the amount I overpaid. That's integrity, folks. If, like me, Deck N Cable Railing isn't on your radar, they should be. Solid 5 stars.

I had a small section of my deck that that I wanted to replace (13 -16 boards). I had 2 photos of…read morethe area. They replied back saying that the whole deck needs to be replaced. That's a bunch of crap. They don't know what the rest of my deck looks like. They never bothered to come out and look at it. This rest of my deck is in good condition because it's covered and out of the elements. The area of the deck I want repaired is uncovered and exposed to the elements. This company is a joke and all they want to do is upsell you. Beware of this company!

Round Rock Fence & Deck - Round Rock Fence and Deck provided a professional and sturdy fence with just the look I wanted.

Round Rock Fence & Deck

(2 reviews)

I had a very good experience with Round Rock Fence and Deck. I just needed a small 10 foot wide…read moresection of fence with a gate replaced in my side yard. I had a specific look of fence and gate that I was interested in. RRFD reached out very quickly and provided me with a detailed professional quote via email. And they supplied their Certificate of Insurance without me even asking. They were good with the follow-up, answered all my questions, and scheduled quickly for the installation. There was a slight delay due to weather but they still got the whole project done on time and just as expected. I'm very pleased with the final product. As a side note, I got quotes from three fence companies. RRFD was not the cheapest, but I was comfortable working with them and paying a little more due to their professional service and responsiveness. I would recommend Round Rock Fence and Deck.

I had a small job (37 feet) to replace my fence, with some custom elements. After looking and…read morecalling for 2 weeks, Round Rock Fence & Deck was the only company who would take on my fence replacement job. The other companies complained that my job was too small for them. Round Rock Fence & Deck showed up a day early and had the job done within 3 hours. The requested pressure treated lumber with concrete footing the 4x4 posts will last a long time. I am very pleased with the speed and quality of the work, and I am happy to recommend Round Rock Fence & Deck for any work you may have to do. I will certainly make use their services when I need them again.

Pinar Fence Installers - fencesgates - Updated October 2026

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