Fantastic service and they found five cavities that were so bad that previous dentists hadn't seen…read moreprior. I love the Dr. Hauck chats and is extremely friendly. Highly recommend!

The office lady Valerie is rude and doesn't like to take responsibility for her mistakes. I would…read morethink the owner of this business would want to know about this since it's her business. I have had to call Valerie multiple times regarding insurance issues and she is dismissive and won't accept that she has made mistakes and she lies about it. I will be finding another dentist

This place sucks!!!! I called on 1/11/2021 and asked if they accepted my insurance. The girl on the…read morephone said yes and confirmed with me. She also asked that I bring my X-rays from my dentist that could not see me and I went and got those . I arrive at my appointment on 1/12/2021 and the same girl tells me oh we don't accept this insurance. She was rude and could care less when I told her that she told me yesterday they do. Well this place is in the middle of carpentersville mall which is a dump inside. From being in the office for less than 5 minutes I could clearly see this is nothing but Hispanic patients. Things happen for a reason and I'm thankful this place didn't get close to my mouth.

I went to the dentist here . Been twice already . The first time I was Scared. Because I had never…read morebeen to the dentist , But one I' ve be done it . I' ve done a really good job here and thank you so much

Saw a dietitian here for my son She was fabulous she took…read moreher time and explained everything to my kid. I have never had so much care. The office was welcoming and comfortable. The room we went into had good seating The staff at the desk to check in was good and easy to use

My son and I went to Northwestern today 8-7-2024 at 9 am and called on our way to clarify points…read morewith immediate care staff. I discussed my 9 year old doing a self swab for strep due to him being combative when other people swabbing him and the location being 30-45 minutes from my home. (Closest immediate care) they let me know it was fine and they've done them in the past. When my son and I arrived we were told they didn't do this and gas lit by the nursing staff. "We've never done this before" I've been to this establishment on 5-6 different occasions and they have allowed my son to self administer his swab. They are old my son it wasn't a big deal and scared him. This establishment isn't autism friendly and if you have any children on the spectrum I don't recommend bringing them here at all.

I had my teeth cleaned by Karen. She did a wonderful job! The front desk girls are very friendly…read more Highly recommend this office!

If you are looking for a dentist in Antioch IL, my family and I strongly recommend you look…read moreelsewhere as long as Vicky, the office manager at Heritage Dental and is still running the scheduling. Here is why; I work in the trade show industry, which most know requires a large amount of travel. About a year ago, one of my co-workers came down with walking pneumonia. I got a call 2 days before a show for one of our largest clients informing me of his illness and immediately reacted, got my ticket, hotel and called the 30 different partners we used for that show to inform them I would be the point of contact. In the craziness, I failed to reschedule my dentist appt, that was a day after my departure to the show. I explained this to Vicky and it seemed fine, and on the same call, rescheduled my appt. A day before my rescheduled appt, my cousin committed suicide in California. It happened literally the night before my morning appt. I tried to explain this to Vicky that I needed to go console family members, but she refused to even listen saying I was no longer allowed to go to Heritage Dental. Comical right!!! Well the saga continues. My son still went there. She even said they were welcome. Well my 11 year old son has crowded teeth on one side. Very painful. And this lady has the nerve to call us today and cancel a confirmed appt for tomorrow for my son. My son is in pain, and this lady does this just to be vindictive over a year later. And both my son and wife have visited there since Vicky told me I was no longer welcome. I have met a lot of crappy people in life, but what kind of person does that to an 11 year old boy. Vicky, karma has a funny way of evening the scales of life. Good luck with being miserable vindictive and just an overall mean person to young kids. At least I know one thing, you've set the bar so low that any other dentist office is going to be an amazing step up.

I was referred here by my orthodontist's office for extractions. The staff was really friendly when…read moreI walked in and I felt like they knew what was going on. Vanessa worked with me to get everything going then the dentist came over. He didn't formally introduce himself, but other than that he was professional and handled a complication that came up quite well. He made sure I was good and numb (and did an excellent job distracting my mouth so the injections didn't hurt as much). Afterwards he showed me an x-ray to confirm that I was all clear. I want to note that I was extremely nervous and after the local anesthetic was administered I starting panicking. After I expressed this to Vanessa, she really went out of her way to make sure I was doing okay and to talk to and distract me. I can't even say how significant this was for me, especially when the complication came up. I'm so grateful that she was there. Jessica assisted us as well and was great too. As I left, I couldn't really talk, but the ladies up front were really patient with me typing out questions on my phone. I paid out of pocket and the feel that the prices were pretty reasonable.

Would leave 0 stars if possible. Literally the WORST dentist. Kicked out family because they…read morecouldn't keep their mouth open long enough, don't fill cavities correctly or really at all, and are extremely rude.

Had the absolute worst experience at this dentist. He pulled teeth that didnt need to be pulled…read moreand then overcharged for dentures. Refused to give me my records even though the law specifically states he has to. Kept talking about prices during my procedures and everytime I needed an adjustment, he required payment, even though there were several adjustments a week for months! My dentures never fit right from the beginning. I truly believe he pulled unnecessary teeth only to overcharge for dentures. Consider going somewhere to save money and have access to your records.

Awesome people. Thank you again so much for seeing me same day as needed. So thankful and great…read morejob. Pearl Jam and Star Wars added bonus. Cannot recommend them enough .

The office works well to find time that work for you. I've had some different dental hygienists,…read moreand they all were wonderful!

I was referred to this dental practice by a friend several years ago. I have had different…read moreprocedures and was pleased with the work and appreciate the ability to have dental work under sedation due to a medical issue I have. Dr Potts is a very kind man. Unfortunately, my last few experiences have left me needing to find a new dentist. Several years ago I had a root canal done by a dentist who is no longer at this practice. A few years later, I was having pain in the tooth that had the root canal and saw Dr. Potts, he did a scan and found out that the root canal wasn't done correctly. He referred me to a specialist who might have been able to save my tooth. That wasn't going to work and I needed an extraction and implant. I was quoted $5,000 by Whitney at Lake County Family Dental, similar to what an oral surgeon would be, so I decided to use Dr. Potts as I knew him. When I went in to pay a few days before the procedure, they told me it was actually going to be $7,000. I ended up using them and paying the higher amount because I really wanted to get the extraction done as the tooth was bothering me. They ended up charging me $7,748! I didn't need all the sedation and they are refusing to give me a refund after telling me I had over $1,000 credit! After the extraction, I had a lot of bruising on my face, not sure what happened as I was under sedation during the extraction. It took OVER a YEAR to finally get my implant. Turns out this is not the normal time frame and had I used an oral surgeon, I would have had my implant much earlier and it would have been much less expensive. In the meantime, because I was only able to eat on one side of my mouth, I now needed a crown. This happened right as I was finally getting my implant. My latest experience was very painful and why I have decided to find a new dental practice. I needed a crown and decided to use Dr Potts, he did the temporary crown. I was in pain after the procedure and it got worse a few days later so I went in and saw Dr John Planisek as Dr Potts was unavailable. Dr John Planisek said the temporary crown was too high and this was common for crowns done under sedation. He filed it down and said I'd have some pain for a few days but it would get better. That was not the case, the pain got worse and I was not only unable to eat anything crunchy, like nuts or carrots, but I could only chew on one side and had trouble drinking water and eating soft foods as well. My jaw hurt if I yawned and I was getting shooting pains at random times during the day from my tooth down to my jaw and up to my ear. It also hurt in the middle of the night and I'd wake up several times each night due to the pain. I went in and saw Dr John Planisek again, this was about 2 weeks after the temporary crown was done. He said it could be due to a few issues and that he'd put my permanent crown in and that would stop the pain. I trusted him and agreed to have him put the permanent crown in while I was at the office and not under sedation. He DID NOT offer me any pain relief. I had no idea that I should have asked for something as this dental practice is supposed to be one that cares about patients and doesn't want them to suffer. When he removed the temporary crown, he knew I was in pain as I told him. He put the permanent crown on and it was one of the most painful dental procedures I've ever had. If you've ever had an exposed or irritated nerve and had someone put pressure on it, you know just how awful that pain is. I had to bite down for a few minutes for the cement to adhere and he kept saying the pain would go away, it didn't. I had trouble sitting still due to the pain, my blood pressure skyrocketed and I was sweating. I went home and took 2 Tylenol and 2 Advil for some relief, I was unable to work or eat for the rest of the day and my mouth was still throbbing when I went to sleep. To top It all off, I still have pain and my bite doesn't feel right but I'm too scared to ask them if it can be fixed. I'll just find a new dentist and get help there. Worst $2.500 I've ever spent! Unless you like feeling like you're being tortured, and have a lot of money to spend, find another dental practice.

My son had wisdom tooth surgery at Lehman & Menis. Dr. Lehman had a great attitude and his…read morestraightforward but humorous manner during the evaluation put my son at ease - which is pretty hard to do because doctors make him anxious. But Dr. Lehman answered all his questions patiently, made him laugh, and made him feel comfortable about getting his teeth removed. On the day of the surgery, the nurses and anesthesiologist were all very warm and kind, which really helped my son feel relaxed and at home. He had his teeth removed with no problems. I remember when I got my teeth removed (granted - a long time ago) I swelled up like a balloon, but my son didn't have a single bruise and barely any swelling so it was obviously very skillfully done. Thank you Dr. Lehman and staff for an experience that was as smooth as it could be! We appreciate you!!!

They did great work. I had my tongue tie cut. I am 48 years old. It was bothering me. I know…read morelonger have issues with it. So glad I went to see Dr Menis. Staff waa friendly. Billing was on point. You get charged the first day about $95.00 i think it is for consultation. Then when your insurance picks it up. Lehman and Menis office will send you a check of $95.00. I think that was the amount. Make sure to confirm your appointment through email and they might send through text message as well. Sorry, I can't remember. . I am very happy with my mouth now. Thank you so much. Doctor was funny too