I simply needed some replacement nose pads for my glasses. Called around and they were the only…read moreones to say come in, no charge, regardless of not being a recent customer. A small community service but much appreciated.

Maricela was very pleasant and knowledgable about her job. She was great prepearing me for the…read moreeach of the tests. I knew exactly what to expect. Thanks

The docter was very good. As for the rest im very disappointed. When I ordered my glasses, they…read moresent it out wrong, then argued with me that I was wrong. When I said I would never come back, they called me and said they made a mistake and will send out the correct order. Well a good manager would've put a rush on it, instead its been 2 weeks and I've heard nothing. When I went it to ask if they were ready, one of the ladies said she would call the manager who was in another store at the time, and she would call me. That never happened, and im still waiting for my glasses. This is really bad for someone who has only been their 2xs and I really dont think ill return. Do better with your customers!

I posted over almost a year ago regarding the awful customer service at the Crystal Lake…read moreVisionworks. I reached out to them via email and never heard back. Yesterday I went to my eye doctor as I was having headaches when I wear my glasses. I found out the lenses were marked incorrectly, the frames did not fit properly after monthly visits to the CL Visionworks. They seem to have a huge turnover, employees could care less if they solve your issues with your glasses. I would definitely think twice before purchasing glasses from this location.

Great service and friendly and comfortable environment. I won't go anywhere else, so skip the big…read morechains and go somewhere more personal and local

Rude and no concept of customer service. If you would like to be ignored when you walk in to the…read moreoffice and reprimanded for asking to be acknowledged, this is the place for you. Front desk ignores you if they are dealing with a different customer. No "be with you in a minute" - clearly multi-tasking is not a strength. So rude and such an awful experience that the doctor has now lost 3 patients as a result.

This place is predatory about you buying from them! I took my daughter for an updated prescription;…read moreshe has a very high prescription, so getting her contacts, I know exactly what ones come right enough for her. The exam was fine, but when I asked for the script, I was super pressured into buying from them. When I went to fill her prescription they gave the company the run around about verifying the prescription. Then, when I called, I couldn't because it's a HIPPA violation; seriously, it's as simple as me filling out a release form, but of course, they would not get that fax ever. The online company tried for DAYS!!!!! Then, when I went somewhere in person I found out what the issue was. The prescription omitted the extra strength needed for my daughter's one eye. I called them, and surprised, surprise, they told me the doctor wouldn't be in until Saturday; keep in mind this was Thursday. So you are open on Fridays but have no doctor all day?!?!?! sure, that makes sense... The office lady was beyond rude, telling me that there was nothing wrong with the script; a simple check of contact strengths tells you that, yes, what they wrote for one eye wasn't going to work. DO NOT GO TO THIS PLACE THEY JUST WANT YOUR MONEY!!!!!!!!

Not even sure if this place deserves 1 star. I would have been a new customer (not anymore), I…read morescheduled an appointment and played phone tag with the receptionist. I explained to her that I have a temporary insurance card with all of the information that they needed to know and she didn't even want to hear about. I talked to my HR representative with more information to tell them. I tried to call them back MULTIPLE times with them not answering the phone. They are more worried about billing about services that they don't even know what services they need to perform yet. You all need to work on your customer service more!

The Eye Dr was fabulous. he took his time to get things right explained everything and was very…read morecool. The rest of the crew was also a fantastic help. I can hardly wait to get my new lenses put in today. I'll let you know how that goes later but the rest of the trip was great so far.

The doctor is good. This place is 200 more than other…read moreplaces even with insurance. If you have a complex script yes. Simple script avoid.

FANTASTIC EXPERIENCE!! It had been 3 decades+ since I'd gotten my eyes checked, so I was pretty…read morenervous that my vision was drastically changing. Dr. Wilson immediately put me at ease with her welcoming demeanor, stellar professionalism and exceptional expertise. Dr. Wilson really took the time to address all of my questions. Carrie and Lettie (optical staff) were very welcoming and helpful. I would happily recommend Dr. Wilson to anyone! THANK YOU, AGAIN!

Dr. Wilson is both thorough and personable. It's not assembly line optometry. The sales staff is…read morevery helpful.

Doctor Bert, as we call him, has been my eye doctor for years. Yes he is chatty, but I love that…read moreas I am not the most outgoing person especially when it comes to doctors. I need this chatty-ness so that I am completely comfortable explaining what is going on with my vision. I don't like being reprimand even mildly by anyone. I fell totally comfortable with Dr. Bert. Once I had to explain how I was using three different sets of glasses to get through the day with my vision--I thought I would hear, "That's crazy why didn't you come in sooner...." But he simply said, "Let's see what's going on." It was actually easily explained by Dr. Bert. I don't have to wait every time, but when I do I don't mind it at all because I know he is being thorough with the patient in front of me. I have doctors that I feel don't really listen or don't take the time to get to the bottom of things. Because of insurance there are times when I have to see other eye specialist and Dr. Bert will ask what is going on and who the others are. He calmed my nerves and basically told me the others were good doctors and I would be in good hands. His office staff is awesome. When I needed to get in right away (once in an emergency) they contacted other patients to see if they were willing to switch. In the emergency the response was, "..we will wait for you to get here." Also true, they don't have the biggest selection of frames, but the ladies are great with this. They find fashionable glasses that will work with my picky taste and vision needs. They have even order frames for me to look at and try in the shop to see if they met my needs. It is odd trying to see how you will look in a new frame when you can't see. I basically have to rely on the ladies to help me out. I have never been unhappy with my frames. Good thing because I have to use them every day--ha I have even been know to sleep in them. Thanks Dr. Bert, Cathy, and Carrie

I've seen Dr. Irslinger for years. He is incredibly friendly and a great eye doc…read more The two women who work at the reception desk are both so nice! And they've taken the time to get to my name and where I go to school, so it's a bit of personal touch that every time I go in, they ask how my family is and when I go back to classes. The office itself looks a bit outdated. I'm not sure if this really matters to me though. It's actually kind of cool - all of their posters and advertisements are from 2000 or earlier, it seems. Kind of a '90s vintage feel. Dr. Irslinger is so chatty. It's great to be able to talk to him, but this means that your appointment will always be at least 30 minutes late, so plan for that! I always try to get the first appointment of the day at 9:00am to avoid this, but he's usually late getting to work too. He's really intelligent, and we have a lot to talk about, because he also went to school "out East." Their frame selection is pretty poor. I'd guess that they only have about 150 total to choose from. I haven't had a problem selecting frames from there in the past, because they do carry a lot of nice brands (Izod, Versace, etc.). This is actually the first year that I've gotten frames from an external source (Warby Parker!). I thought they would give me a hard time for not buying frames from them, but they were actually great about it. They had no problem just giving me all the prescription info I needed, and even thought that Warby Parker was a really cool concept. I definitely recommend trying them out for your eye doc needs.

We were recommended to Dr. Richards by my daughter's pediatrician. Everyone in the office is very…read morenice and took their time with her. My daughter (4 yrs old)had a great experience!! It was her first time ever getting her eyes checked so she was a little nervous. I had an appointment the following week and was also very happy. We will be back!

BEWARE OF THIS PRACTICE - I saw Dr. Richards for a few years…read more Sadly, this has come to an end. They hide fees, don't tell you extra fees up front. I went in for any eye exam and extra testing. At the emd of my visit, I asked for my prescription for my glasses, she would NOT give it to me. She told me I would have to pay 30.00$. I said absolutely NOT. I just paid them a 50.00$ co- pay. AND, they proceeded then to tell me my vision check up is NOT covered under medical OR my vision insurance, because they are surgeons. SO, BEWARE OF THAT CHARGE. I did some research, and it is AGAINST THE LAW for them to not release your prescription/or charge you for it. I have filed claims with the BBB Federal Trade Commission Lisa Madigan's office My health insurance company. THIS office cannot make up any rule they want, their are guidelines. I asked when this rule started and she stated July 2017. Never did I recieve any mailing on this. Their seems to be a lot of seniors that go here, I wonder how many of them, they screwed out of 30$. 1 week aftee I had my office visit with Dr. Richards, I received a letter from her stating, she no longer wants me as a patient. PRETTY CRAPPY, on their end. Its fine, their are plenty more doctors out their who run an honest practice.

If I could give a negative star I would do it. These rip off artists charged me full price for a…read morecomplete eye exam and I paid them in full at time of service. Then behind my back they filed with my Teamsters insurance and got paid AGAIN! Yes! DOUBLE PAID and when I inquired about a credit they said NO! Asked THREE TIMES to speak to the Regional Rep and left messages, but you guessed it, NO ONE EVER RETURNED MY CALLS! If you have your eye service here be sure to NOT pay bill at time of service and file your insurance yourself! Good luck!