FANTASTIC EXPERIENCE!! It had been 3 decades+ since I'd gotten my eyes checked, so I was pretty…read morenervous that my vision was drastically changing. Dr. Wilson immediately put me at ease with her welcoming demeanor, stellar professionalism and exceptional expertise. Dr. Wilson really took the time to address all of my questions. Carrie and Lettie (optical staff) were very welcoming and helpful. I would happily recommend Dr. Wilson to anyone! THANK YOU, AGAIN!

Dr. Wilson is both thorough and personable. It's not assembly line optometry. The sales staff is…read morevery helpful.

Great service and friendly and comfortable environment. I won't go anywhere else, so skip the big…read morechains and go somewhere more personal and local

The staff is so friendly and helpful! Dr. is wonderful as well. Will always go to Mchenry Optical!read more

Doctor Bert, as we call him, has been my eye doctor for years. Yes he is chatty, but I love that…read moreas I am not the most outgoing person especially when it comes to doctors. I need this chatty-ness so that I am completely comfortable explaining what is going on with my vision. I don't like being reprimand even mildly by anyone. I fell totally comfortable with Dr. Bert. Once I had to explain how I was using three different sets of glasses to get through the day with my vision--I thought I would hear, "That's crazy why didn't you come in sooner...." But he simply said, "Let's see what's going on." It was actually easily explained by Dr. Bert. I don't have to wait every time, but when I do I don't mind it at all because I know he is being thorough with the patient in front of me. I have doctors that I feel don't really listen or don't take the time to get to the bottom of things. Because of insurance there are times when I have to see other eye specialist and Dr. Bert will ask what is going on and who the others are. He calmed my nerves and basically told me the others were good doctors and I would be in good hands. His office staff is awesome. When I needed to get in right away (once in an emergency) they contacted other patients to see if they were willing to switch. In the emergency the response was, "..we will wait for you to get here." Also true, they don't have the biggest selection of frames, but the ladies are great with this. They find fashionable glasses that will work with my picky taste and vision needs. They have even order frames for me to look at and try in the shop to see if they met my needs. It is odd trying to see how you will look in a new frame when you can't see. I basically have to rely on the ladies to help me out. I have never been unhappy with my frames. Good thing because I have to use them every day--ha I have even been know to sleep in them. Thanks Dr. Bert, Cathy, and Carrie

I've seen Dr. Irslinger for years. He is incredibly friendly and a great eye doc…read more The two women who work at the reception desk are both so nice! And they've taken the time to get to my name and where I go to school, so it's a bit of personal touch that every time I go in, they ask how my family is and when I go back to classes. The office itself looks a bit outdated. I'm not sure if this really matters to me though. It's actually kind of cool - all of their posters and advertisements are from 2000 or earlier, it seems. Kind of a '90s vintage feel. Dr. Irslinger is so chatty. It's great to be able to talk to him, but this means that your appointment will always be at least 30 minutes late, so plan for that! I always try to get the first appointment of the day at 9:00am to avoid this, but he's usually late getting to work too. He's really intelligent, and we have a lot to talk about, because he also went to school "out East." Their frame selection is pretty poor. I'd guess that they only have about 150 total to choose from. I haven't had a problem selecting frames from there in the past, because they do carry a lot of nice brands (Izod, Versace, etc.). This is actually the first year that I've gotten frames from an external source (Warby Parker!). I thought they would give me a hard time for not buying frames from them, but they were actually great about it. They had no problem just giving me all the prescription info I needed, and even thought that Warby Parker was a really cool concept. I definitely recommend trying them out for your eye doc needs.

The docter was very good. As for the rest im very disappointed. When I ordered my glasses, they…read moresent it out wrong, then argued with me that I was wrong. When I said I would never come back, they called me and said they made a mistake and will send out the correct order. Well a good manager would've put a rush on it, instead its been 2 weeks and I've heard nothing. When I went it to ask if they were ready, one of the ladies said she would call the manager who was in another store at the time, and she would call me. That never happened, and im still waiting for my glasses. This is really bad for someone who has only been their 2xs and I really dont think ill return. Do better with your customers!

I posted over almost a year ago regarding the awful customer service at the Crystal Lake…read moreVisionworks. I reached out to them via email and never heard back. Yesterday I went to my eye doctor as I was having headaches when I wear my glasses. I found out the lenses were marked incorrectly, the frames did not fit properly after monthly visits to the CL Visionworks. They seem to have a huge turnover, employees could care less if they solve your issues with your glasses. I would definitely think twice before purchasing glasses from this location.

Dr. Richards is HOT... I fell head over heels for her the first time I met her when I brought my…read moremother there for her appointment. The Doc and I hit it off from the "Jump"... Professionally speaking, she handled my Hard headed mother with kid gloves. The whole time we had eye to eye contact along with flirtatious moves... Dr. Richards is a great eye doctor. 5 stars Hey Doc, you have a secret admirer...

We were recommended to Dr. Richards by my daughter's pediatrician. Everyone in the office is very…read morenice and took their time with her. My daughter (4 yrs old)had a great experience!! It was her first time ever getting her eyes checked so she was a little nervous. I had an appointment the following week and was also very happy. We will be back!

I simply needed some replacement nose pads for my glasses. Called around and they were the only…read moreones to say come in, no charge, regardless of not being a recent customer. A small community service but much appreciated.

Maricela was very pleasant and knowledgable about her job. She was great prepearing me for the…read moreeach of the tests. I knew exactly what to expect. Thanks

Michael Thomas is a good optometrist. Unfortunately the office staff at the Johnsburg location are…read moretotally inefficient and do not care the least bit about customer service. I hope Mike Thomas realizes how many patients he is losing because of his office staff. At the Johnsburg location and Harvard location, the office staff act as though they are doing you a favor whereas its the other way round. Phones are not answered 95% of the time. Appointments are never made properly. Paperwork or health insurance information is often entered incorrectly or misplaced. Mike Thomas would have many more patients but for his inefficient office staff.

Very convenient hours. Up to date, state of the art equipment for the best…read moreeye care. Reasonable pricing and vry concered demeanor.

The doctor is good. This place is 200 more than other…read moreplaces even with insurance. If you have a complex script yes. Simple script avoid.

The Eye Dr was fabulous. he took his time to get things right explained everything and was very…read morecool. The rest of the crew was also a fantastic help. I can hardly wait to get my new lenses put in today. I'll let you know how that goes later but the rest of the trip was great so far.

If I could give a negative star I would do it. These rip off artists charged me full price for a…read morecomplete eye exam and I paid them in full at time of service. Then behind my back they filed with my Teamsters insurance and got paid AGAIN! Yes! DOUBLE PAID and when I inquired about a credit they said NO! Asked THREE TIMES to speak to the Regional Rep and left messages, but you guessed it, NO ONE EVER RETURNED MY CALLS! If you have your eye service here be sure to NOT pay bill at time of service and file your insurance yourself! Good luck!