Ou La Restaurant & Bar is the kind of place you want to see succeed. From the moment we walked in,…read morethe service was warm, professional and genuinely attentive. Our entire party wasn't there yet, but we were seated anyway, which I really appreciated. The staff checked in on us consistently without being overbearing, and while we waited for the rest of our party, we were asked if we wanted a drink. That small gesture stood out to me because a lot of restaurants will make you wait until everyone arrives before they even offer you anything. Here, they made us feel welcomed right away.
Now, the food. We ordered the steak and eggs, island oxtail burrito, island burger with egg, and I decided to make my own combination. I ordered the Ou La wings and asked if I could get a side of diri jon jon (Haitian black mushroom rice). They were happy to accommodate the request, and everyone enjoyed their meals. One thing that really impressed me was how quickly an issue with the steak was handled. The steak had been ordered medium well, but came out well done. It was mentioned, and once it was brought to the chef's attention, the chef came back just a couple of minutes later with the steak prepared the way it was originally requested. A big deal wasn't made about it, so the fact that he took the initiative to correct it so quickly said a lot to me about how seriously they take their customers and food. And then there was the kremas! I noticed that they had a cocktail called Café Kremas, which is essentially an espresso version of a traditional kremas. It sounded interesting, but I really wanted to try the kremas by itself. I asked, and they were more than happy to accommodate me. Again, that willingness to listen and make the customer happy really stood out.
The ambiance is beautiful. Everything feels thoughtfully designed, from the aesthetics to the layout. There's a separate bar area, and you can actually see the chefs working and preparing the food, which adds to the experience. Ou La is doing something special. The food was good, the atmosphere is beautiful, but what really stood out to me was the service. The staff was pleasant, attentive, professional, and clearly focused on making sure the customers were taken care of. If you're thinking about eating at this restaurant, I'm telling you to do it. Support this business and tip well. We need more restaurants that understand great food is only part of the experience. Customer service is important, and Ou La gets that.
There is metered parking directly in front of the restaurant. If those spots are full, there's additional parking in the lot behind the restaurant near the church. I would also suggest making a reservation, especially if you're planning to go during a busy brunch or dinner service.