We DO NOT recommend VI Pools of Waco! I only selected 1 star because Yelp requires a star before you can post your review. Anyone planning to put in a pool in central Texas, please read our experience with a local Pool Contractor, Bryan Jenkins owner of VI Pools, before choosing. We were excited to finally put in our dream pool and started calling local pool companies last fall. All the known companies in the area were 6-9 months out with several weeks just to meet with them for a consultation. A mutual friend, unsolicited, messaged me that he heard we were looking for a pool company and recommended Bryan Jenkins with VI Pools. I called Bryan and he came over within a week. His 3D pool presentation was impressive. We asked what his wait time was and he said he could start right away. I asked why he was available now when everyone else is 6-9 months out and he explained he had just hired a second crew and was running 2 crews simultaneously. That made sense to us. We had looked at his website and FB page and noticed there were no reviews. We asked him about that and his answer was he had just created them and didn't really maintain them. Not having any "negative"reviews posted, we signed the contract. We broke ground on January 6, 2021 and as of June 10, 2021 he was still not done with our pool and had left us with major mistakes. Bryan, in emails, text messages that we have and phone calls promised he would do what is right and fix the major mistakes created by his sub contractors, he never did. Bryan claimed the reason it was taking an extraordinarily long time to finish our pool was due to the weather and the industry being too busy. However, we know 5 people in central Texas who started their pool after we did and were done months before ours was done. In the end, there were too many major mistakes that he was not correcting so we consulted our bank lender and we all agreed we needed to fire him and move on with another contractor. We notified Bryan on June 10th, 2021 that we had contacted an attorney, we no longer trusted him to correct the major mistakes he and his subs caused, nor to finish the pool. Because we were so close to being finished, other pool companies we contacted did not want to come finish his job because they could not warranty the pool with the major mistakes he left behind. We had to finish the pool and correct his mistakes ourselves. Not only are we out thousands and thousands of dollars, we have to live with some mistakes that cannot be fixed. We asked Bryan to do the professional and honorable thing and finish our pool and correct his mistakes and in the end he never did. What should have been an exciting and great experience turned out to be a nightmare for us. It took him 7 months to "finish" our pool and in the end he actually never finished it. We contacted licensed subcontractors to come out to correct the major mistakes Bryan made and in their professional opinion, they could not believe the job he let us with.
There are too many mistakes and code violations to list on here, however, one of the major mistakes was the deck around the pool that had to be busted up and removed and Re poured correctly by another licensed concrete contractor. See pictures below.
This has become a huge issue in Texas because to date they do not require pool contractors to be licensed which can lead to incurring major mistakes like we did. I'm writing this because numerous people have asked us who built our pool and would we recommend them, NO we do not recommend Bryan Jenkins with VI Pools. read more