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    Virgin Island Pools

    3.0 (2 reviews)

    Virgin Island Pools Photos

    Recommended Reviews - Virgin Island Pools

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    5 years ago

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    3 years ago

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    All Around Pools

    All Around Pools

    3.0
    (7 reviews)
    32.2 km

    Brent and Laci were fantastic. They came out to inspect the damage to our pool liner and told us…read morethat it should be covered by warranty from the place that put it in because the damage was from coming apart at the seam. They were so honest. They could have just said that we just needed a new liner. They didn't want us to have to buy another liner if we didn't have to. We were so impressed by that. They measured the liner and we discussed options. They always showed up on time and always so nice to deal with. They were fast but very detailed oriented to make sure it was done right. These are the people you want to replace your liner. They were very fair with their price too.

    For the amount of money we spent (25k), we were left with a…read moremess in our backyard and no instructions on how to even begin to use our pool. The bottom has a crease in it. From what I understand, that is the #1 thing that will end up causing a tear in the vinyl- aside from an unforeseen object tearing it. There were omitted from the contract in order to "make the bid fit our budget for a partial inground/ above ground pool. We were led to believe our lower price was due to ordering a significantly smaller pool. When Brent left the pool in a mess with several mistakes, I asked him to return to complete the job. After a lot of angry defensiveness on the phone, Brent returned to "complete the pool" we paid for. Rather than being professional and completing the job, Brent started with again being confrontational. To begin with, he had omitted backfilling the dirt around our pool in the contract without mentioning or clearing such an important detail with us. That turned out to be a blessing since we were then informed we were not supposed to put the "Native Soil" back around the pool. Especially in the large muddy clumps he left it in. We have clay soil out here as much of Texas does. The engineer then explained clay expands and retracts with water/weather (makes sense). Brent put the pump in the wrong location and then moved it to where we preferred it (out of vision & under our patio awning, above the pool). Turns out the pump should always be level with the pool or below. Brent Dennis put it about two feet above simply to appease us without explaining it shouldn't be there. He then used PVC to lead it to the pool... the dirt blew off (supposed to be buried at least 12 inches) leaving us with exposed plumbing ... I could go on & on. But my post is acting wonky. You get the idea. Look around. Pay a couple thousand more & get a quality pool. If you're in the DFW/ Dallas area, do not use ALL AROUND POOLS w/ Brent Dennis. He yelled at us and threw fits that actually scared us. We are now looking at this mess in our backyard. We are so sad.

    Photos
    All Around Pools
    There's zero support under the stairs.   Unbelievable.
    There's zero support under the stairs. Unbelievable.
    All Around Pools

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    Toten Pools

    Toten Pools

    1.8
    (5 reviews)
    12.4 km

    February of 2022 we put down $30k. We received our pool kit in March 2022. We reached out to Toten…read morePools every week after we received the kit. We only got brief responses. After months of nothing, Toten pool told us that they would not be able to install our pool nor give our deposit back. We had to get a lawyer in August 2022 and give $30k to another pool contractor to install it. We lost 11k due to a 100% mark up on the kit plus added cost of starting over with new contractor. Our pool was finished in October 2022 by another pool contractor. It was too cold by the time the other contractor installed it, but they did an amazing job! The structure the other contractor used was even better than Toten Pools was planning. The whole idea to pay for the pool in February 2022 was so we had a pool for the summer of 2022, but instead we got scammed.

    Extremely disappointed with them, they left my pool area with piles of old slimy leaves and scum…read morefrom old liner, they removed and hauled off but left boxes full of old coves laying in yard and stinking slime splattered on side of pool and deck with no attempt to clean it off. Did not reattach pool ladder to deck and did not tighten plumbing on back side of return line, it was not even hand tight when I noticed it leaking. Just poor customer service for what I paid to have this job done, I definitely do not recommend them for pool liner replacement.

    Photos
    Toten Pools LLC
    Toten Pools LLC
    Radiant Pool
    Radiant Pool
    Doughboy Pool and new deck

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    Doughboy Pool and new deck

    Virgin Island Pools - hottubandpool - Updated August 2026

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