Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

RV sales of Oregon is now Royal Coach Sales. Great people. Easy to work with…read more ---------------------------------------

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Had a great sales experience at this dealership, I highly recommend them to anyone looking to buy a…read moremotorcycle or needing service on their current bike.

When you trust a dealer enough to purchase an RV over the phone and in the end it shoots you in the…read morefoot. Not a care or concern or reply from Darin at Trades Ok, Inc of all the damage I found and what they covered up on the truck Camper they sold me. The entire roof was sunk in from the a/c back to the front door. Trades ok added spacers to the skylights internally because Lance's have thinner roofs and require a taller skylight. They used cheap skylights and even used random screws so long that the screw came INTO ceiling hallway about 1/2". Also, when I turned on the shower and water pump to test the water system I noticed water gushes out of the underbelly, the pipe was completely detached (pics). Ignoring an upset sales customer is the worst thing you can do vs resolving the issue with a disappointed buyer and making things RIGHT. BBB has been contacted and the FTC. My phone is on!

Very smooth purchase! Had a service issue , they fixed it and replaced the needed parts quickly and…read moresent me on my way! If you're in the market for a used RV I would recommend you check them out!

This was my first visit to Kaiser Brake and Alignment. They came highly recommended to me by…read moreMarathon Coach. Mel was extremely helpful and scheduled my appointment for the front end repairs and alignment on my Prevost Marathon Coach. The morning of the appointment they immediately starting working on my bus. After the front end repairs and alignment were finished while on the test drive Mel noticed a issue with my brakes. So he scheduled a appointment for the next morning. So I brought my coach back to them and once again they immediately got it in the shop and started working on it. Their service techs are professional, experienced and very knowledgeable. They found the problem pretty quickly and got it repaired. I was on the road in a few hours with a motorhome that went straight down the road and with good brakes. I sincerely appreciate the good old fashion quality customer service, at fare pricing. Updated Oct 19th 2016: I recently purchased a 2006 Marathon Coach and before leaving Oregon I brought it to Kaiser to have Mel check it out when I heard a unusual knocking sound in the front end. They immediately got it on the rack and did a full front end inspection. They found several issues with it that needed attention. Mel ordered the parts to be shipped UPS overnight and the next morning at 8:00am my coach was back on the rack and being taken apart waiting for the new components to be delivered by UPS and installed. It's rare to have a shop that will order parts with no deposit just based on your word and a handshake. Kaiser Brake is a good old fashion quality repair facility that offers great service and top notch highly qualified technicians. I am so grateful for the prompt customer service. Hands down a great customer service experience. Once again a big thanks to Mel and the staff at Kaiser Brake and Alignment for keeping my coach running straight down the road. Have a Blessed day !!!

This place is an absolute scam. wheoever there technician was is a complete moron and a bad lier…read more he thought sense im a 19 year old kid with a nice car he can try and tell me my ball joints were bad just by looking at weathered rubber. then proceeds to tell me my lower control arm is cracking after i just replaced the cv axels myself. i'm pretty damn sure if my lower control arms were bad i would have noticed. all i wanted was an alignment and they proceeded to try and get 3,000 dollar out of me. complete joke. if you need your car done for anything go to roseburg. the car community down there is awesome. ZERO STARS THIS PLACE IS A SCAM.

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Came here to pick up some motorcycle parts. There was a small parking lot outside of the store. The…read moregentleman who greeted us and assisted us was very knowledgeable and friendly. He answered all the questions we had. Had a good time here. Will stop by and pick up more stuff if we are around the area.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

Started with parts then work on my 390 and escalated to buying a new 390X. It was the best…read moreexperience in buying a vehicle you could ask for, no pressure to buy junk warranties, no BS addons. The whole staff did good by me even when I called less than an hour after buying it because it was dead as dead can be (battery was a dud). Good people, great shop.

Brought in a 2006 TE 610 with front brake issues. They said spare parts might be an issue becasue…read moreof how old it is. They said it would be 2 weeks before they could look at it. The Service manage said he would check and see if it was something simple. He came back 15 minutes later and said it was fixed. Charged me 20 bucks! Good folks here. I will be returning. Maybe buy a new bike!