UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Took my mother in law here for a much needed spa day. Got the 50 min signature and 50 min lymphatic…read moremassage. Definitely want to thank Ashley T for here grace while booking the appointment. Truly a blessing really, and took all pressure and worry away. It was an amazing experience and highly recommend. Definitely look forward to going back and utilizing the oasis and all its perks! Also plan on getting a longer massage because it's so peaceful.

Facial with Judy. Excellent work feel great look better definitely will be back. I am 88 and have…read morealways taken care of my skin. At this age needed advice on what to do, very helpful.

I booked a HydroFacial based on the services they offer on their website. My facial was great,…read morehowever, when I went to check out they charged me for a HydraFacial, which is apparently different and more expensive. The HydroFacial is offered at $130 for 60 minutes. The HydraFacial isn't even shown as an offered service on their website and is $189. Also, my facial was only 50 minutes. Not a huge deal because I enjoyed my facial but I feel like this is really misleading, especially since the increased cost was a big surprise and I was shortened on time on top of that.

Microderm and a Vitamin A Peel; thanks Jasmine for always fitting me in last minute!…read more Great skin starts with a great Estethician who knows your skin and Jasmine has known me for 42 years!

It's been a long time since I could enjoy the benefits of a facial. Jasmine was incredible with…read moreher service. I felt comfortable immediately which can sometimes be a challenge for me. I highly recommend Jasmine to anyone wanting a great facial. She also did my eyebrows and they came out great as well.

Lauren did an AMAZING job. My first time getting waxed, she explained everything she was doing,…read moreanswered all of my questions, got me to laugh during the worst parts and overall it was a very pleasant experience. Especially considering that I was getting my hair ripped out, haha! I would definitely recommend her over anyone else. The room had a nice, welcoming atmosphere and smelled great, and the waxing process wasn't nearly as bad as I expected it to be. I'm soft and hairless now thanks to the amazing Lauren

After thinking about getting a facial for months and months and wondering what it would be like, I…read morethought it was time to finally experience it. I was a new Grandma and almost 49 and didn't want to waste another second wondering, so I started researching salons online. I didn't want to spend a lot of money so I checked Groupon first. I found some places but they didn't have very good reviews. So I kept searching and found Radiant Skin by Lauren on Yelp. I was a little leery to even get a facial because I have very sensitive skin. Even though I have oily skin it doesn't take too much of a bad product to make the skin peel off of my face like a sunburn. But after seeing all of the 5 star reviews I decided to make an appointment with Lauren, almost four weeks ago now. It was a little more than I wanted to spend but I was SO HAPPY I did! The whole experience was fabulous. Her room was comfortable and clean. She used only organic products that smelled fantastic. She was gentle yet thorough as she was applying and removing the various products to/from my face. And in between the multiple processes, while my face was absorbing the natural goodness of the products and steam, she massaged my calves and feet and then arms and hands. I had no idea that came with the facial. Bonus! All while cocooned in warm fluffy blankets. I stayed awake through the whole thing because of the excitement of what was to come. I loved every minute of it and my face never peeled, just smooth tighter skin. And before I left, I scheduled my next facial, which is in a couple of days. Oh, and I almost forgot, she does a great job on eyebrows too.

I had an amazing Hydrafacial with Gurpreet Kaur, and I honestly couldn't be happier with the…read moreresults. She is terrific, so kind, attentive, and thorough. She took so much time extracting blackheads and really focused on making sure my skin was deeply cleaned. When I left, my face felt incredibly fresh, smooth, and truly clean. Not irritated, just refreshed and glowing. You can tell she genuinely cares about her work and her clients. This was one of the best skincare experiences I've had, and I would absolutely recommend her to anyone looking for a great Hydrafacial. I had an amazing Hydrafacial with Gurpreet Kaur, and I honestly couldn't be happier with the results. She is terrific -- so kind, attentive, and thorough. She took so much time extracting blackheads and really focused on making sure my skin was deeply cleaned. When I left, my face felt incredibly fresh, smooth, and truly clean. Not irritated, just refreshed and glowing. You can tell she genuinely cares about her work and her clients. This was one of the best skincare experiences I've had, and I would absolutely recommend her to anyone looking for a great Hydrafacial.

Had several services there and I've finally come to the realization that they do not genuinely care…read moreabout your skin. They are more interested in pushing product and making money. I had the PRX and microneedling done with no results. The pictures they advertise to you show you are enhanced in my opinion. Very disappointed and never had any follow up from Dr. Gill. At the end of my 4 week treatment they wanted me to spend more money. I felt like their only motivation was selling me false hopes and pushing more products. I will not return and do not recommend them.

Nichole and Elizabeth are the best! I have been going to see them for a number of years for…read moredifferent services and appreciate not only their skill but their ethics. They truly care about their clients!

Serenity Spa and in particular, RN Elizabeth is not only highly skilled and knowledgeable in every…read moreservice she provides (laser, threads, fillers, injectables, and skin treatments just to name a few), but she is also thoughtful, caring, and compassionate to your desires and expectations. She really takes the time to hear you and explain every process in detail so that you trust you are in the best hands!

Love the team here! My mom, sister, and I all go here. Millia is the best! I get my regular botox…read morehere and drive all the way from Sacramento for it. They've got so many different services and my #1 resource for anything skin or body related.

After 10 years living in Los Angeles and only going to one person for my Botox and filler needs, I…read morewas nervous about going anywhere else. However, I gave Uplift a chance and I did not regret it! I only received Botox, but I'll probably be coming back for filler. The office itself is large and beautiful with great amenities in the lobby area. All the employees I encountered were so lovely! Excellent customer service, happy staff and Botox at a great price--what more could you ask for! Honestly better than most places in LA. If you're on the fence, give them a try!

I love how professional Dr.Ali is I already did my review about the laser he did but he also did my…read morelips I was really scared and nervous but he made the process go smooth and easy. I LOVE my lips!! And I have half a year with them and they have not migrated nor have lost their shape. I definitely recommend him for any procedures you want to get done at his spa!!!

This place is not worth your time or money. Be prepared to be rescheduled at least 10 times for…read moreyour laser hair removal treatment. Very unprofessional by arriving late and not contacting you at times to let you know they need to reschedule. I've showed up to my appointments with the door locked and no one there to answer. Do yourself a favor and don't waste your time & money.

I was just looking at my review shortly after the first time I started seeing her in 2012... Well,…read moreall I can say is that not much has changed in the way of the level of care that Michelle has provided to me. She has customized my Facial needs based on what I'm needing at the time of my visit. I wanted to let you know that she has been at a different location for a while now.. The new address is 404 West Pine Street, Lodi, CA 95240 Her phone number is 209-607-8937 I have gladly referred several friends to her, and they echo the same sentiment. She continues to research and educate herself on the newest and available treatments.

Michelle is the best! She meticulously finds all your facial impurities and solves the problems!…read more Be it fine lines,uneven skin tone, blackheads or facial hair she works with gentleness and thoroughness! My face feels amazing and I can't wait for my next scheduled appointment! Her partner, (ironically ) Michelle is licensed to administer Botox and fillers which together help you fight the aging process (my goal until the day I die!)

Cassidy was very professional! Probably the most comfortable Brazilian wax I have ever had. In and…read moreout in less than 30 minutes.

Cassidy is very professional, and she is knowledgeable about the skin. My skin looks so much better…read morecompared to half a year ago. Her suite is a relaxing vibe and she has lovely energy. Very nice to talk to & she is so accommodating. I get waxed & facials from her now. 10/10 recommend!