UPDATE AFTER OWNER RESPONSE: Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing. read more

Took my mother in law here for a much needed spa day. Got the 50 min signature and 50 min lymphatic massage. Definitely want to thank Ashley T for here grace while booking the appointment. Truly a blessing really, and took all pressure and worry away. It was an amazing experience and highly recommend. Definitely look forward to going back and utilizing the oasis and all its perks! Also plan on getting a longer massage because it's so peaceful. read more

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Received a nice pampering oxygen facial from Alyssa and truly it was Heaven! This facial had all the bells and whistles along with the use of luxurious tools and serums. Alyssa had such a gentle yet effective touch and even did a deep massage on my hands, arms, chest, shoulders, and back of neck. I could have totally went to sleep but loved and wanted to hear what each process of the facial was targeted for. I'm an aging, menopausal woman so I'm going to try and have this facial done every couple of months or so to hopefully slow down the aging process, but to also give me some pampering since after all.....I'm worth it. Thank you Miss Alyssa....will visit again soon! read more

Perfect Balance Day Spa - Skin Care Near Me - Lodi, California

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Work stress lead me to finding this place. It's so peaceful and lovely. The ladies are friendly and welcoming. I had a full body massage from Nancy and I would go back again. Highly recommend this place! read more

Perfect Balance Day Spa - Waiting area - Skin Care Near Me - Lodi, California

I had a signature massage with Nancy and she was wonderful! This place is adorable and such a nice locally owned hidden gem in Lodi. Very relaxing - I'll definitely be back! read more

Perfect Balance Day Spa - Relaxing/waiting area with soothing sounds and a small waterfall feature. - Skin Care Near Me - Lodi, California

Amazing. Fixed my neck pain and relaxed my body. Highly recommended. The massage therapist focused exactly where I asked. Stellar work.

Had a great massage by Nikki. This place is LUXURIOUS!! Heated beds and a 5 star ambience. Reminded me of being at a nice resort. The only draw back was parking but I won't ding them for that because everything else was on point. read more

Perfect Balance Day Spa - Waiting area 1 - Skin Care Near Me - Lodi, California

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What a great Hideout - highly recommended. If you are a Lodi Local - they have some amazing membership options, get that R&R in :) Amazing staff! Great ambience and clean facilities This business has my interest and continued business read more

Perfect Balance Day Spa - Spa - Skin Care Near Me - Lodi, California

Beautiful setting, friendly staff, great service! A hidden treasure in the heart of Lodi.

All I want to say is that I had much higher hopes for this experience. I brought my husband in for a couples massage and we were less than satisfied. The massage was relaxing up until the point where my masseuse rubbed her arms on me in the wrong direction, and it felt like she was exfoliating my back with her arm hair! That was very distracting, and it took away from the overall experience. I was also expecting more targeted reflexology in my feet, as I paid for the addition for both my husband and myself , and it just wasn't it... The room was super small also, so I don't know if that played a part in anything. For $290, I don't think I'll be coming back here anytime soon... at the very least, make sure that your masseurs do not have a 7 o'clock shadow on their arms! read more

I just love this place!! Nikki is the best massage therapist! I continue to be a happy customer

Such a beautiful place definitely get your manicures and pedicures here!! My mother and I were looking to get our nails done and stumbled upon this place, and let me tell you, we had such a great time. The salon was nicely kept and decorated, the techs did such a great job and are super nice! Definitely come here to get your manicures and pedicures! read more

I am overdue for updating this review! In my first review, I mentioned that my massage therapist was named Samantha. I had her name wrong, and I feel so terrible about it! Her name is Cassandra. I have gone to her a couple of times since, and still highly recommend her! I feel like my massages have been the perfect balance of relaxation and muscle rejuvenation. I hurt my back a couple of months ago, and the massage felt really therapeutic to the muscles in my back and didn't make me sore. I will always recommend her for anyone willing to travel for a massage in the Lodi area. read more

3.5 stars Came to Perfect Balance in September for a birthday thing and expected very high services after reviewing Yelp reviews extensively. After the 3 of us got undressed in that well-stocked (robes, rubber slippers, towels, keyed lockers, wet bags too, yay!) but tiny locker/changing room and into robes, we walked the short hall to the hot tub/sauna/sitting area. I was pleased to see the adorable barrel sauna, the hot tub, the homey wooden shower with shampoo and wash provided & the sitting area complete with a TV, & table for gathering and lounging. It looked so cute and homey and the area was all ours, just the 3 of us. I thought with vision this could be a place my group of lady friends can visit regularly in the future. After washing up in that snug but unique rainfall wooden shower, I entered into my favorite and most anticipated part: the hot tub. But, my anticipated moment of excitement turned to disenchantment. The water was lukewarm! I glanced at the # on the pad, it was 90- 95 degrees at best. The past two amazingly relaxing & steamy hot tubs I have enjoyed this same month, the temperature was 104 and that was at Asha Urban Baths in downtown Sac, and Well Within in Santa Cruz. The minimal degrees difference makes a huge difference in relaxation, trust me. To my dismay, sister pointed to something else: the hair and the dirt smudged on the tub. There was some kind of film lining the tub. Yuck! Did they forget to clean it the night before or the morning of? It was only 10am, was the hot tub really that dirty already? I was grossed out & wanted to get out and shower again. I was really contemplating what to do. I didn't want to make a scene plus my friends were in such deep conversation I just waited it out and showered upon exit. The wine barreled sauna was lovely and hot and I really enjoyed the unique round shape. The massage after was just ok. She went way too light even though I asked her to go deeper. The scrub which I was really excited for was odd since they used a glove versus real scrub. I left feeling average, although I wanted and expected so much more due to the high yelp reviews. Had the hot tub and massage been hotter and deeper I would be a repeat customer, but due to the literal gross negligence to the hot tub, and average massage, I won't be back. The 3.5 stars is for the great phone customer service, the clean & nice looking building and thoughtful amenities itself. read more

Perfect Balance Day Spa - Outside - Skin Care Near Me - Lodi, California

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I had a deep tissue massage by Brooke and it was next level. She was not afraid to dig in and work out my knots, she also ended my massage with a cranial massage that left me the most relaxed I have been in years. I loved the style, ambiance and appreciated the pressure she exerted on my tough spots. FIVE stars. read more

Horrible service! Charging people half of the service even when I didn't confirm in the text that I was going to make it and even called to cancel. I will never be coming back here again. I even asked to reschedule because we were very sick and they would not allow us to do so and keep our money. They will be losing clients from this because I referred a lot of my friends and family here. read more

Was not expecting such a nice, cool place upon arriving. Loved it! Definitely left feeling relaxed, great massage! read more

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This spa is located in a nice area with some residential homes. Parking can be hard to find depending on the day you visit. We had a girls day at this spa and we were happy with the spa services, massages and facials we got. There is a salon all within the same facility so it's a nice touch to have beauty services available such as manicure or a deep conditioning after your spa services (they do run by appointments usually). The only reason why I didn't rate 5 stars is because once we paid/tipped, we felt like we were chased out. I get when a facility has appointments scheduled and customers are coming in but in this instance, we were trying to get dressed to leave in a decent manner after our spa services. Using the bathroom on the way out didn't seem like it was sitting well with the staff. I don't know if there was something else going on that we weren't aware of but it definitely left an awkward vibe in the air. read more

What an amazing gem in Lodi! I found this place on Yelp while searching for spa packages for a surprise bridal shower, and received the most informative and hospitable service over the phone. They were able accommodate our group and our request to keep it a surprise for the bride-to-be which was awesome. During the call, I was able to select the type of service we wanted, massage preference, and any add ins as well. Booking was a breeze and pricing was great for our group of four, and came with a range of amenities that were offered. Upon arrival, we were greeted by their friendly staff (Dionne I believe her name is). Based on our package, we had an hour of oasis time which included a sauna, hot tub, mini charcuterie boards, and a drink. We were also given a comfy robe and sandals to walk around in during that time. After the hour, we were escorted to our massage rooms (we had the option to do 2 in a room or all individual rooms - we did individual). They utilized the full hour for sure and we all came out of it feeling refreshed, relaxed, and a little sleepy lol. We relaxed in their tranquility room until everyone was finished and then paid for our services. We were able to split payment which was great as well. This place has been my best spa experience to date, and I look forward to returning in the future if I'm in the area. 10/10 service all the way around! read more

Perfect Balance Day Spa - A lovely background for picture in their outside oasis. - Skin Care Near Me - Lodi, California

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This is such a cute place and everyone is so friendly and professional. Haley gives the best massages.

This is my third time here and I just wanted to give a shout-out to my massage therapist Shaylee! I really enjoyed her style and pressure and she did a wonderful job not being too rough but going over some tense parts I forgot about. This time we did the tax relief special and my fiancé and I got facials for the first time and they were wonderful! Love this hidden gem and I'm so glad we live in town to keep coming here whenever we feel like we need to de stress. read more

A visit to Perfect Balance Day Spa is always a treat! Be sure to get there early so you can enjoy the tranquility room. For an added experience, the patio with hot tub can be reserved. I loved spending time there with friends. read more

My husband and I did a couples package that included a massage and the oasis. Everything was great! Cassandra and Rachael did an amazing job! (my husband and I took turns snoring hahaha) The oasis was such a vibe in person! read more

Amazingly Beautiful Spa! Great Customer Service! The employees were super nice and super professional. I can not wait to book again with my girls! read more

I always have a great experience at Perfect Balance! The oasis, their facials & messages are so relaxing/wonderful. I highly recommend!

My sister and I found this cute spa and had facials and massages. The staff was friendly and helpful, and we will be going back again.

Had the best massage today at the spa. Four girlfriends and myself were there this afternoon. We had time in the oasis and then our treatments. Four of us had massages, and one facial. The welcome was very inviting and nice. My massage was OUTSTANDING, Arianna did an amazing job. She gave me some advice to help getting the knots from my shoulder/back. Can't wait to go back again!!!! read more

Great place, great service, friendly staff, wonderful atmosphere very relaxing, very clean and peaceful we will definitely go back loved it.

My husband surprised me with a full package. Nails, massage and facial. Super relaxing experience. I would definitely go back!

I went there for a couples experience with an hour in the outside oasis with sauna and hot tub followed by an hour massage from Marissa and Susan. My partner has Susan and I had Marisa and they both did wonderful. The right amount of pressure to be therapeutic but also still feel good. They also give you a free bath bomb on your birthday! The front desk was nice as well. The only other feedback I would have is that it was kind of warm upstairs but it is summer. I will definitely be back again. read more

My husband and I had the best couple's massage today. Marissa did my massage. I can't remember who did my husband's massage but her name starts with an S. Both ladies were very professional and gave us the best massage! We usually go to Wine and Roses and have been disappointed with massage we've gotten. We decided to come here for our anniversary. Highly recommend these two ladies! We will definitely be back again! read more

I booked a gel manicure through their website and paid $60 for only a gel polish change. That should not be considered a manicure. This place is ridiculously overpriced. read more

So we had come to Lodi California for a friend's wedding. And we were staying in this historic neighborhood at this beautiful Air B&B with a group of four other couples. We were told that there was a spa right behind the house, but I had no idea when they said behind the house they meant right in your backyard. But aside from that being the coolest thing in the history of the world, let's talk about the spa experience. I love a spa where you walk through the door, you get hit square in the face with a feeling of Tranquility. This place does that and more. They have such a great and calming waiting room that you almost fall asleep before you even get to your massage. The staff is extremely friendly and helpful, the place is incredibly appointed, very clean and luxurious. I had a 50-minute massage with Ronica, and she was absolutely, without question, one of the best massage therapist I have ever had! Not only did she know what to do with her hands, but she had some of the firmest massaging I've ever experienced. This is a good thing for me, because I tend to carry all of my stress in my neck shoulders and upper back, and she knew exactly what to do. So many massage therapists that I've had are so light touched that it almost feels like there was a cat that walked across your back rather than getting a Therapeutic Massage. Ronica was amazing! She Not only was a great masseuse, but she was friendly, as talkative as I wanted to be, or as quiet as I wanted to be. She has a sweet, calming nurturing personality that made the massage experience that much better. Honestly, if I could have stayed there all day, or if I could have afforded to stay there all day, I absolutely would have. I cannot recommend her services enough! The cool thing about the spa is that it looks like they had just finished building it the week before. Everything was well-maintained, meticulously up kept, super clean, and very homey and relaxing. It was almost like getting a massage in your friends mansion. I would highly recommend this place to anyone, especially if you're staying at the house right in front of the spa. If I could give them 12 Stars I would. read more

Perfect Balance Day Spa - How can you complain about life when you have a spa in your backyard? This was shot from our Air BnB house back door. I'm not worthy. - Skin Care Near Me - Lodi, California

The best massage and kindest staff. Their waiting room is so welcoming and the grounds are beautiful. They offer private and couple massages. They also have an outdoor oasis keep in mind to book with plenty of time as their weekend times book up. Will definitely go back! read more

Spent my birthday here with an hour at the oasis & a signature relaxation massage. best service & best massage! read more

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If you have never been here it is definitely worth the drive to Lodi to patronize this day spa. The backyard oasis was a perfect start. We sat in the hot tub, ate charcuterie, and then finished off in the sauna. Next came our massages. The room was calming, clean, And nicely decorated. And the massage was amazing! I literally felt like I melted into the massage table lol. Perfect getaway for a group of ladies in need of some relaxation. read more

Perfect Balance Day Spa - Hot tub in the Oasis - Skin Care Near Me - Lodi, California

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The service here is impeccable. Everyone was so friendly. The services are amazing. I had a massage and coffee scrub and they were heavenly. The property is beautiful and clean. A package is a great way to go. I will definitely be going back. read more

What a lovely secluded spa. I love this place. Visited year ago for my Mother's birthday and it went perfectly. Massages, facials, mani - pedi, and refillable body wash and lotion bottles for purchase. I can't wait to go back. read more

Perfect Balance Day Spa - Mani - Skin Care Near Me - Lodi, California

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I had gone with my boyfriend for a 60 minute couples massage and it was AMAZING! We were even running a few minutes behind and the staff was awesome. The facilities are beautiful and clean and we both left feeling so relaxed! We will definitely be back. read more

I had a wonderful and relaxing time at this location. The energy/vibe is very zen/mellow and the staff are very friendly and helpful. Jo-Anne (hope I spelled that right) was a very friendly and very experienced massage therapist, she made me feel very relaxed and comfortable during my 50-minute Swedish massage. I would definitely recommend this spa. I didn't get to try some of the other amenities such as the hot tub or the sauna, but maybe next time I will. read more