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    Ask the Community - VIP Cleaners

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    La Verne Towne Center Cleaners

    La Verne Towne Center Cleaners

    (81 reviews)

    $

    I am still taking my dry cleaning and alterations here because of the price range, quality of work,…read moreand timeliness of the completed work. I do want to warn customers that there is a female employee here that has been commented on, regarding her rude behavior in previous reviews. This employee is the more feminine-looking, older, Asian woman. I used to think, perhaps, her behavior is due to cultural differences. However, myself being Asian and having my mom inform me on cultural norms, I realize this has nothing to do with culture and is purely a personality trait. This woman, when she is nice, she is very nice. However, when she is frustrated, agitated, impatient about something, etc., as a customer, expect to become the vessel in which she channels her anger, frustration, impatience, etc. It is not great to be on the receiving end of her behavior, which can range from raising her voice at you, demanding you to do something you do not want to do, interrupting you as you speak, and tossing your belongings around. If you are lucky to interact with the other employee- the more masculine looking, Asian woman- your experience will be much better, pleasant, professional, and more consistent. This is the same employee who remembers your name, telephone number, etc. She is lovely to interact with and compensates for her coworker's terrible behavior lol Proceed with caution! lol

    I recently called La Verne Town Center Cleaners to ask about their alteration services and pricing…read more Unfortunately, my experience over the phone was very disappointing. The person who answered seemed irritated that I was asking questions and responded in a rude and dismissive tone. When I tried to ask for clarification about the pricing differences, she did not take the time to explain and instead spoke in an impolite manner. The call was ended before I was even able to finish asking my questions. Customer service is an important part of any business, and this interaction made me feel uncomfortable and unwelcome. Based on this experience alone, I would not feel confident giving them my business.

    VIP Cleaners - dryclean - Updated May 2026

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