I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

I've been a loyal customer of Sparkletts for 12 years and have always been happy with the quality…read moreof their water. David, the delivery person, is fantastic--friendly, reliable, and always goes above and beyond by bringing the bottles inside. However, the frustration with their water coolers has pushed me to the brink. I'm now on my third water cooler, which I've been renting for years. Honestly, with the ongoing rental charges, I probably could've bought several coolers by now. Recently, I requested a replacement for my malfunctioning cooler, only to have yet another refurbished unit delivered. And as usual, it was in poor condition. White particles came out of the water, and I had to waste almost a gallon of water just to flush the system. When I reached out to request a brand new cooler, I was told none were in stock and they only had refurbished coolers. This has been a recurring issue, and I've had enough. While their water is great, their rental coolers are absolutely subpar, and their inability to resolve the issue is beyond frustrating. If you like Sparkletts water, fine--but I strongly recommend buying your own cooler elsewhere. Their rental coolers are simply not worth the hassle.

I had previously used Culligan for water delivery back in 2022 and unfortunately had a frustrating…read moreexperience with customer service at the time, so I was a bit hesitant to try them again. However, I'm very glad I did. The reason for my five-star review really comes down to one person: my delivery driver, Myles. He has completely transformed the experience and made it better than I ever expected. The level of service he provides is exceptional. Myles is incredibly proactive and thoughtful. He personally texts to check in and see how many bottles we need, keeps me updated on his delivery days, and consistently goes above and beyond to make sure everything runs smoothly. It genuinely feels like a friend stopping by to deliver water rather than just another delivery service. Great customer service like this is rare, and Myles deserves a lot of credit for it. Because of him, I'm happy to continue using Culligan. Five stars all day for Myles and Culligan.

I've been a customer for 4 years, but the last two years have been a nightmare. They changed the…read moredriver in my area, and it honestly feels like the driver does not want to do his job. They constantly fail to deliver the water on the scheduled day. When I call customer service, they only send messages instead of actually making sure they contact the driver, who is probably just on his phone. Customer service, especially Leo, was very rude, unprofessional, and not helpful at all when trying to resolve the issue and make sure we received our product. I do not recommend Culligan's service at all. They do not improve, and they clearly do not care even when customers say they are going to cancel the service. Very bad experience.

Kai is the nicest guy! It's always great to see him…read more He delivers great water and on time, he even comes through in a pinch. The price is great, he runs a good business. Very professional and good value. When I was looking for a water delivery service, he was the only responded immediately. The other 5 took a week to respond. He is 5 star service and I highly recommend him.

Kai is all about personalized service (does what he says he will do) with the highest quality water…read more- have had guests say "WOW, this is good water'; he even will put the 5 gallon jugs on our rack versus leaving outside or at the end of the driveway like our neighbor's service! During a summer holiday weekend, we ran out and he made a special delivery 'on the house' so we would not be out over the long weekend. Go with the big national brands if you want to be an account number and log into another portal/ordering site vs a quick text; go with Kona Kai if you want personalized service, value, & the best quality water! THANKS KAI !!!

Excellent water delivery service--reliable, timely, and professional. Don is…read moreoutstanding--courteous, thoughtful, and always willing to help. A great experience overall. Don consistently goes above and beyond with every delivery. He is kind, attentive, and truly cares about customer satisfaction. His positive attitude and dependability make a noticeable difference.

Have been using Masters because it convenient and they are local, right around the corner local…read more Vic (Jurupa Valley) is always great! Very prompt, friendly and polite. Wouldn't trade him for anyone else, Thanks for servicing us.

So amazing ! Came out same day to help get us set up. Definitely check out for an amazing variety…read moreof services as well as great customer service!

One of the best customer service experience I have had! Oscar took the time to explain to me the…read moredifference between the Alkaline, Distilled, and Purified water. I originally wanted Alkaline water for my household but not knowing this vial information that Oscar informed me about; patients who have kidney disease and household pets should not consume this water because its not recommended for them! Having my mom with Kidney Disease and only giving my dogs and cats Purified water was an extremely important information to know about! I'm so glad Oscar provided extra information about the differences between each water. He provides quick delivery as well, I highly recommend Aquaflow Fresh Water Delivery Services!!!

i am a Home owner on a well and my water went dry, in a pinch on a monday i called Mac and he…read morecalled me back within 5 minutes, he then said he could give me same day service and the price was more than fair. if you need water service call MAC!!!! Tom F Murrieta ca

Great experience, quick and efficient. Mack was on time and prompt. Would recommend for any water…read moreneeds you may have. I will definitely be using him in the future. This is his busy time of year, but still found a way to squeeze me in and I really appreciate that.

My boyfriend and I always come here to stock up on our water jugs. We personally get the oxygen…read morealkaline water and it is excellent quality. Since I moved in with him and have been drinking this water I feel like I've been feeling better physically and my acne has definitely improved. They also have a nice selection of other drinks, snacks, and bar soaps. The staff has always been nice and they also have a bathroom available.

Been coming here for years and honestly the quality of water makes a world of difference. I usually…read moreget the oxygenated water which is their top tier. They also got this high mineral pro biotic kinda water for if you're having issues going to the bathroom which I didn't know was a thing until coming here. Done drinking from bottled water bottles endlessly and I just fill up my 5 gallon jugs which last my house a decent amount of time :)

I've been getting water delivered from this company weekly for 10 years - back when it was Alka…read moreLogic on Lincoln Ave. I was one of their first water delivery customers. While the first couple of years had its delivery bumps as they were getting their delivery system figured out, it was never anything to make me reconsider their services. Why? Because I was able to order their premium purified RO water vs. only having the option to order alkaline water. And let me tell you, I LOVE the taste of their premium purified water. Love, love, love!!! Recently I had considered switching to a local water company simply because they were a couple of dollars cheaper. I tried their RO purified water, thinking it would be the same and the switch would be easy. Boy, was I wrong! It tasted like basic spring water vs. the pleasant crystal clear flavor of TBWCo's premium purified. No joke, the flavor of their water is why I stay. It's simply the best tasting purified water I've found - it's a pleasure to drink!!! Especially considering I drink it all day every day. Since the initial wave of delivery issues some 10 years ago, I have never had issues since. I've moved multiple times. They're in my phone, we text weekly to confirm delivery. When I move the deliveries continue without a hitch to my new address. Putting a hold on deliveries is super easy when we're traveling. And the best part is, even though we've both moved locations and they've rebranded and expanded, it's still the same great tasting water as it was 10 years ago. I cannot recommend this company enough!

Love this place. glad we switched water companies. They are so accommodating and delivery has…read morealways been great. Water is delicious.