Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

SCAM!!! Very…read moreDisappointing Experience -- Check Frame Prices Online Before Purchasing I had my eye exam and purchased my glasses here a few weeks ago, thinking I had finally found my go-to optometry. Unfortunately, this experience has been extremely disappointing. After my purchase, I checked the Chanel website and discovered that the exact frame I bought was listed for $380, while this optometry charged me $525 for the frame alone. When I contacted them to ask about the price difference, they explained that it was due to additional charges and fees. They also claimed that the price was higher because they were able to accommodate my insurance, and that I only paid $220 out of pocket, which they presented as a better deal than the retail price. This explanation makes no sense to me. My insurance provides partial coverage; that does not justify inflating the frame's price. If the frame had been charged at the price listed on Chanel's official website, my out-of-pocket cost would have been significantly lower -- around $70, based on my understanding of my insurance benefits. What made the experience even more frustrating was that I called to discuss this issue and was promised a callback, but no one ever followed up. I understand that businesses have operating costs, but customers deserve transparent pricing and honest explanations, especially when insurance benefits are involved. I would strongly recommend checking the frame's retail price online before making a purchase here. I genuinely thought I had found an optometry I could return to, but this experience has seriously damaged my trust and left me very disappointed

My husband referred me to Excel Family Optometry, and I'm so glad I went there. The equipment is…read morenewer, and the staff is very friendly. I really like the doctor, he is very knowledgeable. He introduced me to the concept of monovision, which basically means wearing a contact lens in one eye for distance and using the other eye for reading. I had never heard of this before, but I'm really happy with how well it works for me. I had a great experience and will definitely be going back to Excel Family Optometry every year!

I love Excel! I've been a loyal customer for years, and their service is always top-tier. I've…read morebuilt the cutest collection of prescription glasses from them, seriously obsessed. Pro tip: if you don't see the color you want in-store, ask their staff. They often have additional options available to order from their online catalog that aren't on display, depending on the designer. Right now, I have green, pink, gray, and the cutest brown frames, plus both readers and driving glasses. They truly have something for every vibe! Dr. Nguyen is so patient and professional!

Great local place to get my eyes checked! Office was a bit…read moreoutdated but the technology that was in the office was what seemed like state of the art. I did not want to dilate my eyes so they had an option for a picture scan of my eyes and it was such a cool experience! They have a wide range of glasses brands to choose from (high end to standard) The office staff were so friendly when I checked in and had my appointment ready and set for the doctors I did have to fill out my general information before the appointment. Overall experience: eye exam competed, I felt the doctor knew exactly what he was talking about and gave me great information about my prescription, staff was helpful and nice.

Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

Yeah overall I had a great experience. The doctor is great and friendly, very personable. You…read moredon't feel rushed when asking questions. The eye exam is very thorough and I feel like they have up to date technology and equipment. Buying actual glasses there is quite expensive, even with the "deals" they had. So I let them know I'd take the prescription and buy my glasses at Costco or online. They also require a deposit of you go on a Saturday questions was weird but they did return it. Overall, will most likely be back next year because service was really good.

My glasses broke this morning ( screw fell out). These kind people gave me an appointment on my…read morelunch break and repaired them on the spot at no charge. I was so happy! Ashley and Eunice in the front office (sorry, I did not get the nice lady's name that repaired my glasses ) were so polite and professional. I buy a new pair of glasses every two years or so, and I am due for a new pair in January. Guess where I'll be making my appointment?

First and foremost, Thank you again Dr. Gupta & Staff here at Chino Hills Eye-care for the…read moreexcellent care you have provided for over 22 years to our entire family. This review is so long over due. I called prior to going is this morning with a question regarding my prescription glasses. After explaining to the staff what I needed, they responded "no problem, come on in" which I did, Sheila helped me, she knew I had to run a few errands which took approximately 60-90 minutes. Upon returning the glasses were done. I was really happy the work was able to be completed on site, rather than having to be sent out Parking is great, the office is always super clean. Over the years this business has really grown from three employees to now over ten. Our three kids who were all under eight, are now adults and since moved away to neighboring city's. All three have remained very loyal to this neighborhood business, they love Dr. Gupta and all the staff. I can't imagine going anywhere else. In fact, Cherie and Sheila have been here for the long haul. That alone speaks high volumes about the overall service provided. I will always recommend any family or friends to come here. Thanks again for taking care of all five of us Truly, Joe & Lisa , K,K, & M H.

We were referred to Dr. Gupta by Dr. Garg (UCI) for scleral len due to poor vision after cornea…read moretransplant. My husband was fitted with scleral len on Friday. OMG it is life changing. He was so excited to be able to see clearly after 10 plus years and the constant headaches went away. His mood has changed dramatically and is no longer cranky and moody. Our family thanks Dr. Gupta and his staffs for being so friendly, professional, and attentive. Everything was explained in details by Dr. Gupta and his staffs from the 1st time we were there until the day of the fitting. Best of all Dr. Gupta has brought back the friendly, easy going husband and the father that we missed for a while. No more short temper, crankiness, and moodiness. Thank you!!!!

I came today for the first time. I made the appointment last week for this morning…read more The phone interaction went great, and I was set. I seen Dr Tran and Dr Mendoza, both did a thorough exam and even the office staff were great and efficient. They were pretty busy (which I knew they would be) but it seemed they worked quickly and efficiently. I had a positive experience, Dr Tran really had a good helpful way she treated me. I felt she really cared about me and my eye health and my over all health. Also the prices are pretty competitive and I didn't feel like she nickle and dimed every little thing. I got a thorough exam and I even have a follow up visit. I had an eye issue that she treated and also prescribed antibiotics and I also left with an eye wash. I felt very cared for and I felt so much better after my time with her. Also this Dr has a nice variety of glasses to choose from and the office was clean and organized. Even the bathroom was clean and stocked. The front staff was also friendly and helpful. This is by far the best optometrist experience I have ever had and I been wearing glasses for 40 years. I look forward to coming back and bringing my entire family.

I had a very comfortable and wonderful experience at Inland Family Optometry. The whole team of…read morestaff members were so welcoming, understanding, and kind since I stepped through their front door. It was also very easy to get an appointment with Dr. Quynh Tran. I just called and the staff member was receptive of my concerns and very knowledgeable when explaining the process and appointments. Throughout my exam, Dr. Mendoza and Dr. Tran were very patient and easy going with me when I was trying to figure out if the eye chart was blurry or not haha! Then my favorite part was choosing my glasses. Let me tell you, Estefani, the optician, is a pro! She knew exactly which frame I would love before I did! She also made the whole lens selection less daunting for me too. Thank you Inland Family! Looking forward to my next visit.

I have been wearing glasses/lenses for over 15 years but have never felt a place that I would care…read moreabout returning to until I came here. Dr. Hensen is so friendly and so welcoming that you feel like you've known him already. The staff are always SO friendly, and so kind and if you need anything (ie, I ran out of lenses) they are always doing their best to help you. Everyone is super kind and friendly and I will be coming here for every appointment from now on :)

They charge my kid for my bfs exams thats wasnt even under my Insurance. Mind you he has a…read moredifferent insurance on his own. They fixed the problem but took them awhile causing a delay for my child to see an eye doctor

I want to start off by saying our visit at Dr. Kim's Optometry was SPECktacukar. The staff was…read moregreat and very accommodating. They were so helpful with finding a new pair of glass and had extra patience as we tried on dozen of glasses. The best part was that they were also able to fit my husband and I in for a same day visit on the day I called in, which was already a plus in our book. The best part of the visit had to be because of Dr. Kent. He was very informative and really helped us understand our eye health. We actually learned so much about our eyes which no other optometrist has ever gone over with us. Dr. Kent was truly awesome and we definitely look forward to coming back for our future annual visits since the process was so easy and everyone was so friendly and informative.

The best optometrist in the county for sure! Went to LensCrafters after getting insurance at my new…read morejob... I regret it everyday for the past 3 weeks. I didn't know that eye med was accepted at Dr K's but I will only be coming here to get my lenses and contacts from now on as I have been while paying out of pocket.

Cindel was very hospitable and welcoming! I came in the store 2x this month and she has helped me…read morewith questions in regards to my glasses, and lasik inquiries. She is a wonderful worker!

I really really loved the great genuine people who work here and run this vision center , the…read moredoctors James Cheung and Jana Chen are very knowledgeable and very helpful, very committed to his profession and i like that, the young ladies Cindell and Georgina at the front desk are extremely friendly and professional, as well with very great energy and good with thorough communication and care. Thank you guys so much i appreciate the visit

If you're looking for an optometrist group, look no further! I traveled over 20 miles to visit this…read moreoffice. After reading the reviews, I decided to make appointments for my entire family, and I don't mind traveling for great service. As soon as we arrived, we were greeted warmly. They performed thorough eye exams and provided outstanding customer service. You never leave wondering because they explain everything clearly. The customer service is top-notch! Also, this place is spotless--coming from a clean freak! Everyone was amazing. Thank you, Oasis, for such a great experience!

I had a very disappointing experience at this office. Dr. Lee was not professional and showed very…read morelittle patience with my 4-year-old son during his eye exam. My son was nervous and having difficulty cooperating, which is common for young children, but Dr. Lee appeared visibly frustrated. Her facial expressions and tone made it clear that she was annoyed with the situation. I expected a pediatric optometrist to be understanding, patient, and experienced in working with young children. Unfortunately, that was not our experience. The lack of patience and professionalism made us feel uncomfortable, and we decided to leave the appointment upset and disappointed. I would not recommend this office to parents looking for a caring and child-friendly eye doctor.