1. Villa's Autoworks

0

Santa Fe, NM

Villa's Autoworks

5.0 (2 reviews)
Closed • Closed

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Services - Villa's Autoworks

Auto steering and suspension repair

Routine automotive maintenance

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4 months ago

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19 days ago

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Caliber Collision

Caliber Collision

(12 reviews)

I Never heard from them. I've checked email and all text and phone calls, nothing so far.read more

I scheduled an appointment with Caliber Collision through my insurance (Progressive) after waiting…read moreover two weeks. The day before, the front desk receptionist called to confirm the appointment. On the day of service, their technician looked at my 2007 Lexus, took the keys, and we left the car with them. Later that same day, I received a vague call from the receptionist telling me to return because they could not work on the vehicle due to its age. When I asked for clarification in person, the receptionist quickly deferred to others, and two staff members explained it was "policy" not to work on older model Lexus vehicles. They also stated that Progressive doesn't know their policy, so appointments are scheduled even when Caliber cannot actually service the car. When I expressed that my time had been wasted, the staff became defensive, insisting they personally hadn't scheduled the appointment. In my view, this misses the point: Caliber Collision is a team, and the lack of communication and training across staff and third‑party scheduling partners directly impacts customers. After waiting weeks, confirming the appointment, and leaving my car, I was told only afterward that they couldn't perform the work. This is a clear breakdown in communication and customer service. A simple upfront explanation of their policy regarding older vehicles would have saved time and frustration.

Villa's Autoworks - autorepair - Updated October 2026

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