This has been one of the worst experiences I have had with a service. Our heater wasn't working, for which we scheduled an appointment. The first technician that came over was the only bright spot in all of this. He was quick and efficient. He identified a part that wasn't working, found a replacement, drove out and brought from one of their warehouses, installed it, and identified a blockage in the condensation pipe, for which he scheduled a follow up inspection. The first follow up inspection involved a technician checking the roof for any blockages, not finding any and then rescheduling us for another appointment when they would bring a camera to snake through the pipe to find the affected part. We got rescheduled twice over two weeks (because the technician and supervisors did not coordinate with the customer service representative who called me to schedule an appointment, and the part kept being unavailable) before they actually made it. When the technician came over with the camera, he found the block, said they would have to cut into the sheet rock to access and clear the blockage in the pipe, and that he would have to consult the installation manual (Villara unfortunately was the installer of our HVAC). Now here's the kicker. We live in a condominium - depending on where the sheet rock needs to be cut into, we either need permission from our HOA, or our neighbors to even get into the walls for such a repair to be done. I requested a callback from a supervisor on the week of Dec 20th to discuss whom I should interface with before they carry out their repair, and how the wall they cut into would be repaired post their work. I still haven't heard back. Finally frustrated, I reached out to them asking for the schematics of the installation so that I can at least hire another company to do the work since Villara clearly isn't interested in helping us out, but I've been getting the runaround on that as well. All this has been one whole month without heating and the house going into the 50s while Villara has been giving us the runaround. We tried buying a space heater to help and that has at least kept a few rooms warm enough to live/work out of, but I don't know how long Villara expects us to go on like this. read more

Living in Discovery Bay at The Lakes, the central heating unit stopped working. The house is four years old. A call to Vallara arranged a service call for the very next day. I was given the service person's name. I was told I would receive a phone prior to arrival. The next day I did receive a phone call, confirming the visit and estimating 30-35 minutes until arrival. A company van pulled and I met Rogelio and Renato. They removed shoes and wore booties while inside. I explained the problem and they asked for access to the attic and brought a ladder. They went up and reviewed the issue, spent just over an hour checking the system, and reported a minor air restriction had caused the unit to shut off. They repaired the air flow issue, showed me how to handle the same issue in the future, and cleaned up after themselves before leaving. They offered to answer questions and spent several minutes explaining the details of the system. Both were polite and professional throughout. The total charge was the minimum service call amount, quoted at the time of the reservation. I was very pleased with the prompt visit, accurate assessment and repair and the modest price. I highly recommend Vallara and the recently expanded service department. read more

Update: I had another company come out today and the part Villara tried to replace wasn't even broken!!! This company is CROOKED. I am reporting them to the BBB as we speak! DONT EVER USE THIS COMPANY THEY ARE CROOKS!! They installed my HVAC system in my new build. The part is covered under warranty but they tried to charge me $400 per hour for labor. The part I needed replaced is $150 on Amazon. I have a honest company coming out to replace my part tomorrow and they said it will take 15/20 minutes to replace. Thanks for NOTHING!! read more

Did not have the best experience at first with Villara having me wait 9 hours for the AC tech to get to my house at 9:30pm to try and fix my system durning a heat wave. I called in and talked to a manager and they were very understanding of my frustration. The next day they made it up and came to my house first thing in the morning and fixed the issue free of charge. Happy with the end result of everything and appreciate the help. read more

We bought a new construction home from TNHC 3 years ago. From the get go the smart vent has never even been worth turning on. We had a technician come out shortly after the home was Finished being built, thinking the vent was broken. But, no, it just doesn't really do anything. Now the AC unit is broke and will cost $3000-$5000 to repair! Should not be having this problem in a new construction house after three years. Only reason for two stars is the technicians were nice. read more

Villara installed the HVAC systems for our housing development in Lodi, and we decided to subscribe to their maintenance plan. They have been good to deal with. During last summer's unprecedented heat, a technician came out on short notice to make a very effective upgrade to our air conditioning unit. On a recent annual tune-up visit, technician Adan Nuñez was efficient and friendly and even made a tweak to our air duct grilles that helped with some of our heat distribution concerns. Adan's professionalism was exemplary, but his colleagues that have called on us before have been almost as good...its a quality team overall. read more

Watch out for racist Jim. He will not say anything up front but wait until he turns his back. He'll just start talking reckless. Oh yea also rides around with an open container(beer) on company time and vehicle. Hopefully they got rid of him and the rest of the racist people working here. read more

JR. One of the service techs asked me if I wanted a surge protector on my A/C unit.. he recommended it because my neighbor has an electric car that is charged daily. And that It could be the reason my capacitor went bad...the part he installed cost 300.00 dollars to install. I found the same part for 75.00 dollars on Amazon..so he charged me 225.00 to install it which took him 10 minutes...be careful of their selling techniques read more

Aurelio came today and did a maintenance check on our hvac system. He was very helpful and explained on what we needed to get done. His explanation was simple for me to understand and he didn't try to guilt me into doing it asap, but mentioned how it should be done soon. He even helped me out with a toilet issue. Luckily it was a water pressure problem that only needed to be increased with the turn of the handle on the wall. Silly me. Very thankful for Villara. Thanks Aurelio!! read more

I was very frustrated that my home was built in 2018 and I've been having trouble with my tankless water heater. I was very pleased that David Barless took the time to talk to me about what was happening with the system. He even showed me how I can take care of my home going forward so I can extend the life of my home. He was very generous with information and really put me at ease. I wish all of the contactors I work with was this professional and kind. read more

our house is not even 4 years old and we have had so many problems. They have been to our home 6 times and every time something different is wrong and now the it's not working at all. it has been 90 degrees in my house for over a week now and they want to charge us $7000 for repairs that are under warranty . my husband has stage 4 cancer and can not handle the heat. we have called them multiple times a day and trying to get a call back and someone to help us is impossible. We should not be having these problems with a unit that isn't even 4 years old!!! beyond frustrated. read more

We just purchased a new home that needed service for no heat! Aurelio came in and found a short in the wiring ! He also changed out our thermostat and installed a whole house air filter system! Professional and knowledgeable about there products! Prices were very good! We were so impressed with Aurelio that we are having him do our bi yearly service!!!! read more

Villara is highly recommended to help you with HVAC problems. Our heater flashed a trouble code and Villara technician Adan Nunez arrived on time to look into it. After taking electrical and gas pressure readings, he cleaned a sensor and adjusted the gas pressure. Then tested the heater to verify the trouble code would not reappear. The test was successful. I was extremely impressed by Adan's troubleshooting skills because according to the owner's manual, nothing he did addressed inlet air flow as the trouble code indicated. His suspicion that the trouble code pointed to a false diagnostic was right on. Adan checked other parts of the HVAC system while the heater test ran. All of this service was beyond resolving the heater trouble code. He turned our HRV (whole house ventilation fan) from Standby to On. Now we hear the HRV blowing air in the house. (I think it was on standby since we moved into the new house a year ago.) Each vent was checked for airflow and their vanes were adjusted to direct air downwards from the ceiling. He even checked the AC. Adan is thorough, thoughtful and happy to answer questions about HVAC operation and maintenance. read more

My A/C wasn't blowing cold air. The service person, Kao, was prompt and explained the issue. He repaired it within the service time. He offered to take care of my maintenance service when needed since he was familiar with my property. I'm happy with the service and I will call Villara again. read more

I got the name of this company from my HOA manager to provide a maintenance and tune-up to our HVAC unit. I was provided a schedule for 2/6 between 12 noon -5pm. I had requested Angelica that I am only in San Ramon area Mon-Wed and I needed the service done before 2/14 so the 2/6 works well. I got a confirmation text on 2/6 and cancelled an appointment with another HVAC company that was scheduled for Thursday since I was provided an earlier appointment. On 2/7 at 10:32am, I got a call from Cameron saying that they do not have a technician in the area for the 2/6 appointment so it will have to be re-scheduled for 2/7. I was disappointed but do not have a choice anymore since I had already cancelled an appointment with the other company. This is a rental property so I had to notify the renters of the appointment change which is an inconvenient for them. I am hoping that they will provide a good service despite of the schedule mixed-up since I was planning to use them on 2 of our other properties. read more

Had some issues with my heater, after making a quick call to Villara they had a technician come out and repair all the issues. Great value and Aurelio (JR) was very helpful and knowledgeable, he answered all my questions and gave me great advice on how to keep my HVAC system running at top performance. read more

Horrible company with very poor and rude customer service and very poor technicians . I bought a new home, so kind of stuck with them otherwise would never have gotten their service at the first place ! would recommend anybody other than Villara . read more

Aurelio came on time and fixed the issue promptly. We have a Smart Vent that came with our home, and it started going bad after 2 years. The system didn't really say much other than "outdoor sensor error". I don't have an manuals and there isn't an online store for parts. Issue was the board that measures temp and communicates with the thermostat was fried. I find it incredibly fishy that the company doesn't really have serviceable parts online. Anyhow, Aurelio found the issue immediately and offered to fix it, with a new board worth $1k. He also inspected our HVAC system for free and suggested some maintenance work(freon, capacitor) that was needed with the system. We agreed and the whole thing was done for $2k promptly. All in all Aurelio is a standup guy, not really sure about Villara read more

Had numerous issues with our heater / furnace upon first moving in. Charles, Gabe and Aurelio worked hard to replace the furnace and resolve the issue(s) - haven't had issues with it since. I am part of the comfort club, and have Aurelio noted as my go-to person as he is extremely professional, personable, quick and resolution-focused. He moved our AC unit some months ago, and we have no complaints. Vent fell out of the bathroom ceiling (have no idea how), and he squeezed us in (and quickly fixed it) the same day I contacted him. He even went the extra step, and contacted his supervisor to have our toilet lid replaced as the fallen vent dented and chipped it. Any issues we experienced with our Villara HVAC system were addressed promptly by the appropriate people. read more

Raul gave excellent service the entire time he was here. He hit the ground running trying to figure out the problem, crossed all his T's and dotted all i's. He explained everything perfectly in a way that we could understand. The quote we received was $1500 cheaper than the first company we went to. The only reason I gave a 4 starts opposed to a 5 is because you can tell with new home builds that Villara just slaps things together and calls it a day. They use 2 different metals and don't use all of the same brand pieces on the inside of the unit. There wasn't a wet switch which is should be in any home, but apparently they get away with doing the bare minimum. It's unfortunate hearing this from multiple people in the community who used to work either for them or for companies who serviced their equipment. Raul gave them the 4 stars and he definitely deserves recognition! read more

I normally don't write reviews but this situation deserves one. On Tuesday 9/6/22, we had record breaking heat, 115 degrees and our A/C went out. I called Villara in tears and they were able to get someone out the very next morning. JR came to our house early Wednesday morning and was able to fix the issue. He also explained to my husband what happened and offered to install some extra protection so it doesn't happen again. I cannot thank JR and Villara enough for all they did. I highly recommend this company for any HVAC issues or maintenance. read more

Service request with Kao S. was great - arrived on time and fixed the zone switching issue.

Excellent customer service! I needed an AC unit moved for a concrete pour. Aurelio was amazing. He worked around the schedule of the concrete installer and insured the unit was reconnected by 7:30a before it got hot. He also went above and beyond by checking the heater and all the filters while he was here. Very impressed! read more

My AC system had Freon leak issue during this historical extreme heat days. When I called in the morning, they immediately sent a technician to come in and check. Since the issue is not an easy one that can be quickly fixed, he helped to refill Freon to rescue me from miserable life. Then 2 days later, the supervisor Paul came in early morning and did a very efficient and professional jobs on sealing all the leaks and clean up everything after the job is done. Everyone from this company is nice and helpful. I would recommend them to my friends and neighbors who facing AC problems. read more

Aurelio came promptly today (10/6/22). He took time to answer all my questions regarding my AC unit and did a comprehensive test (i.e. pressure) and demoed how the pressure can affect the performance of my HVAC. He washed the unit and showed that a unit may look clean but it isn't - regular cleaning is part of good maintenance. He also went to my attic, sealed air leak. Overall, I highly recommend this company. Big fan of Aurelio. read more

I initially gave Villara Plumbing 1 star because the CSR's and Plumbing manager could not seem to get it together or return my calls. Going forward, Villara has corrected all the problems we had and the technicians they sent were polite, well skilled, and very accommodation. Thank you for finishing strong. read more

Aurelia was our assigned tech who serviced our Smart Vent when we had a damper issue earlier this month. Aurelia arrived on-time, was knowledgeable, and great communication. He fixed our damper in a timely manner and answered all our questions. Appreciate his help and customer service. read more

Our tech Mufasa was knowledgeable and helpful. I appreciate his transparency and help. We will definitely use Villara services again.

We had Villara out to do our Yearly service for our AC and Heat. Aurelio came out and was extremely professional. We needed a earlier time and he accommodated us. He changed out warn out parts and cleaned and switch out filters inside. He suggested a kicker that would help elongated the life of out compressor. He was never pushy and super helpful. We had a bug issue from the vent and Aurelio solved it. He alone deserves the 5 stars. We brought this bug issue to the company in the past but was dismissed. Aurelio really made us feel better about the problems we had. We totally appreciate him. Thank you. read more

We have never made it a year without a broken AC in a new house and system that was installed by them. Never less than a week to get a tech out and they have yet to resolve the issue. Update, this Yelp got them out the next day. Their solution was to try selling me a new system. The existing one has never operated correctly and they have never managed to identify (until this review) the issue from nor repair it. Their solution is to charge me to fix their screwup. At last contact (7 days ago) they were going to "see what they could do" for me and have not followed up. read more

Unfortunately, our technician Morufu did not listen to our concerns and when he got tired of listening to us.. he left for 30 minutes and only returned when we called him. He said the same thing over and over.. as if we were in the wrong. We called a different technician and he was able to fix the problem. I do not recommend this company read more

Aurelio came out late it was after 8pm I really appreciate him for going the extra mile my family and I can enjoy the ac now . I am very thankful for his service and knowledge he really explained our situation very well thank you read more

our technician was Aurelio He was very knowledgable. He did a amazing job today. Explain all the work he was doing. I am happy with his work. Thank you read more

we researched AND had estimates from 9 total AC/Heating companies choosing Villara. Gary Toner was the estimator and went into our attic and on the roof to inspect system and what would be needed. We chose Villara bc everything we were told was right on point and direct. I'm an electrician so was able to discern authenticity. Gary was professional, personable and gave all the options. We had our entire system replaced. Troy Bunn was the lead installer and I'm just so incredibly impressed with his work, leadership and the details he was concerned about. Again, I work in the trade field- this was absolutely an amazing crew from start to finish. know others have other experiences but the main two individuals we had were incredibly the absolute BEST. read more

Aurelio arrived right on time and got straight to work. Professional the whole time and wasted no time getting the job done. In and out no problems. Consider this a professional endorsement of Aurelio's services! read more

Schedule Villara to come take a look at our AC since it was making a loud squeaking noise. Tech was able to diagnose and fix the issue quickly explaining everything along the way. Quality service. read more

Our new construction build had Villara install the HVAC. The unit stopped blowing air, I called the company and they sent a tech out within a few hours. The tech (Adan) was friendly and efficient. He found the blower motor had stopped working. He went above and beyond finding the part in a new build nearby so we didn't have to wait for the part to come in. Wonderful service all around. Thank you to the great techs that provided fast and above/beyond service. read more

This is the worst experience I have ever had with a service provider. Bought a new construction house. Villara had installed the HVAC system. Moved in in December and realized the house wasn't heating. The furnace would run, but no air flow was received in the rooms. Villara came out and said everything was working "to spec." Since I knew it was unacceptable, I called another HVAC company at my own expense to have the system inspected. The tech said that the system was undersized for the house, and was a single-stage system that should not have been used in a two-zone configuration. The reason that there was no airflow was because the zone dampers were wired wrong and had shorted out. Villara was scheduled to rewire the dampers. They didn't show up for their appointment. We got rescheduled and they fixed the dampers. Then they said that the condensate drain was not piped properly, so they needed to repipe it. We made an appointment and the guys showed up and said they didn't have the right parts. Another appointment scheduled and they fixed the pipe. Then the guy said there wasn't enough airflow to one of the rooms so they would need to install some dampers. Ordered parts, made another appointment and when they didn't show up, I called and they said sorry it was because of "a computer glitch." I have another appointment on Monday which will hopefully be the last time I ever see them again. Most people can't choose the HVAC installer in new construction. If you are looking for new construction in NorCal, ask who is installing the HVAC and if it's Villara, run, don't walk to the nearest exit. This company has ruined our enjoyment of our brand new house and wasted many hours of my time. read more

We decided to call Villara after the previous plumber could not fix our plumbing problem. Thank God Jeshua the home service technician at Villara was not only able to find the leak but was also able to fix the problem. Jeshua was knowledgeable about the problem and was wanting to help us elderly folks without charging us a fortune. He was a very respectful, professional, and knowledgeable technician. We look forward to hiring Villara from now on for all our plumbing needs. We will definitely tell our neighbors and send new customers their way. Thank you Villara and thank you Jeshua!!!!- Felix and Irene Perez read more

We reached out to Villara as a recommendation from our builder. We paid 207.00 for a house call. Josh left our home and contacted the manufacturer and ordered the needed part. He emailed us 3 quotes. We decided as recommended by the builder to shop around as the prices were quite inflated. We found another company and when they went to order the part, from the manufacturer, we learned Villara had already ordered the part. At this point we are without hot water. We have been on a goose chase for Villara to release this warranties part which they ordered unauthorized without our consent. I have been sent from one person to another over the past week to get this part. Last person I spoke to is Landon a supervisor who indicated he will get this part to us but emphasized that he needs the defective part back ( even though they are not doing the work) This is fine I suppose, but now I haven't heard from Landon on an ETA for this part to get my repair done today. We have 3 children in the home and have been without hot water while on this goose chase. This company is unethical. Please avoid this experience. read more