I have visited this establishment many times over the past year, primarily because my daughter worked here. Many customers may remember her as a hardworking server with a bright personality who built strong relationships with regular guests through her kindness and professionalism.
While supporting her during her employment here, I also experienced concerns as a customer. On multiple occasions, food was served cold or with issues such as hair being found in meals. Customer service was inconsistent among staff, and something as simple as asking guests their coffee creamer preference was often overlooked something my daughter always made a point to do because she genuinely cared about customer experience.
What concerns me most, however, is the way management handled her termination. After dedicating an entire year to this business, frequently covering shifts on her days off and helping whenever staff shortages occurred, she deserved far more respect than being fired through a text message. That is not professional leadership, especially toward a young employee who consistently showed loyalty and commitment to the restaurant.
My daughter also struggles with severe allergies and recently became ill to the point of losing her voice and running a fever. Instead of being treated with understanding, she was asked to provide video proof of her condition and drive to work simply to "prove" she was sick. She still attempted to come in despite having no voice because she did not want to let the team down or risk inconveniencing anyone. No employee should feel pressured to work while sick, especially when trying to protect coworkers and customers from becoming ill themselves.
It is disappointing to hear management claim she was "unreliable" after a full year of dedication, covering shifts, and staying with the company even after initially considering leaving. Meanwhile, inappropriate behavior from others including management issues such as them showing up intoxicated and sleeping on the job should have been taken seriously appeared to receive far less accountability.
As a parent, it is frustrating to watch an 18-year-old employee be treated more like a child than a valued team member, while concerns about workplace treatment were repeatedly dismissed. Respect and professionalism should apply to every employee regardless of age.
I hope management takes this as an opportunity to reflect on how employees are treated and how professionalism, communication, and fairness within a workplace truly matter. read more