I recently stayed at village inn this place is a dirty place staff was not friendly I seen bed bugs in the bed I showed them and they said it was flea they would not give my money back so I took my kids and went to another hotel I would advise anyone who travels do not stay their their a reason the place is empty and cheap I advise no one to stay their place is nasty worst hotel I ever stayed at for awhile 3 hours I made it so please choose a different place read more

Very poor customer service here. Had a one night reservation made through Hotels.com. Checked in on the night I was supposed to arrive signed and paid for my one night reservation, checked out as scheduled. When I arrived home the next day I discovered I had been charged a second time for a second night, due to an error made by hotels.com. I called immediately upon discovering this error only to be told to got to hotels.com. The chatbots at hotels.com referred me back to the Village Inn. When I spoke to them a second time the clerk told me that the person who checked me in LIED and said they confirmed a second night. This is absolutely not true as i would have spoken up then. I signed for, was charged and paid for the one night I reserved, because of their antiquated systems I was not provided a receipt for my stay (so I can't disprove their claim with my bank) nor has the deposit been refunded. Both times I called staff was dismissive and rude. Essentially I paid $600 for one night in a dirty room that smelled vaguely of smoke and mildew, had uncomfortable beds with not enough covers, paper thin walls, zero amenities. Quite frankly a terrible experience overall. read more

If you are taller than five feet, go to a different hotel. The shower head output is at five feet, then for some reason they dropped the shower head by another three inches, so if you are under five feet tall, THIS IS THE PLACE FOR YOU. Otherwise, it is a yoga stretching exercise to wash your hair. How did anyone consider this acceptable????? The room I stayed in had one of those doors that allow you to connect to the adjacent room. Problem is, sound travels flawlessly, so I got to hear a drunken tale by my next door neighbor about his missed connection, and how he got the day wrong... Apparently in the modern age, there are three HBO channels, yet this motel only has one. I was unable to connect to their wi-fi -- they recommend turning off browser extensions, so obviously they are aware they have some sort of problem. TV is weird as well, have to choose like channel 85 to see the listings? Also, microwave has no actual numbers -- very awkward to use. Google maps really wants me to make a left-hand turn when going basically anywhere, but very unsafe.... I wound up turning right and then making a U-turn at some point. No breakfast (sounds like reviews from 2020 or so infer there is/was a breakfast???). The reviews on the adjacent restaurant sound pretty dodgy. TV is pretty small -- 18 inches diagonal? On the bright side, I didn't see any meth/fent deals like I did at Eugene's Motel 6!!! read more

From the first phone call to book. To questions that came up. And the check in My husband and I were treated with kidness and respect. The grounds where very well maintained. The rooms were. Clean and very comfortable. I will for sur stay again. read more

we're generally pretty happy with this place. Clean, good service, quiet, reasonable price. Word to the wise: Call the hotel directly or book on the hotel's actual website for the best rate. we initially booked with an outside provider and it was $75 more. This place is low stress and the beds are pretty comfortable. read more

Driver's license and credit card stolen by staff. The front desk was dismissive and rude. They do not take their maids stealing from guests seriously. I wish I would have read their yelp reviews before booking as I see others have had their items stolen and the same rude treatment. I was told their housekeepers would not do that because they turn in used shampoo bottles left by guests. My real ID that does not expire for years is clearly more valuable than used shampoo. They would not even question their staff or investigate. This is not a safe place to stay. read more

My wife checked in and then emailed a picture of the doorjam to me. Clearly, someone had kicked it in. While these things happen, how could the owner rent the room without repairing the jam? Beyond that the furniture was filthy. I, of course, told her to check out and stay elsewhere. read more

Very nice service. Caught in an ice storm and the clerk lady was so worried about me. She was pointing out all of the best ways to make it through the ice, and explained the costs and everything clear and concise. read more

Take a look around and the first impression is that this is a dire Comfort-Inn level motel hotel, but upon your first interaction with staff, and upon first sight and smell of the clean and spacious room, your concerns can be put at ease. The staff are friendly and enthusiastic about their property, there's a level of pride that's there. In the morning as you awake the gentle gurgle of the fountain in the courtyard adds to the refreshing morning. The breakfast is in the back of the front desk area and it's not much to write home about but the coffee is fantastic. I think it's local? Anyways, for me the main draw was the location as it's the one closest to my planned activities in Springfield. So this review is to assure those who are in a similar boat - this place is totally acceptable! read more

Village Inn Hotel - Hotels Near Me - Springfield, Oregon

The person at the front desk was very very rude and became insulting me and berating me after I cancelled my reservation followed by threatening to call the police after I asked for a refund read more

Very impressed with this motel . The first thing that caught my eye was how clean the rooms are ! Very clean I can't stress that enough . They are also reasonable priced for a night . We stayed three nights . The staff are good and very kind and professional. If we ever need a place for the night I recommend them to all . read more

Spent 2 weeks here for doctors and dental appointments and it was a very pleasant quiet stay ant the staff couldn't have been more pleasant!!!! Definitely recommend!!! read more

I had a 3 night reservation but due to some error they automatically checked me out after the second night. They removed my personal property from the room. I left it there because I was expecting to stay another night. When I returned to retrieve my clothes, most of it was missing and was lost or still in the room which was now occupied by new guests. I also had to book another hotel room on short notice and higher rates. This is not a good customer experience. I don't recommend staying here at all. read more

Note: I rated this against other budget motels in which we've stayed. We paid $65 per night for this motel!! It's definitely the best budget place we've stayed in for awhile. It was clean, there were no bed bugs, and it didn't smell, so it hits my top three spots for budget places :) I only marked them down because the walls were pretty thin (we could hear the guy above us coughing and spitting), and the blow dryer didn't work so my hair was a little sketch. Otherwise this was a great little budget motel. They let us eat our "breakfast" an hour after the time listed, and the central courtyard is beautiful. The staff was friendly. The bed was new though a little firm for my body needs. Great budget motel! read more

The first thing you need to know, this place is now under new management and they are going above and beyond to improve from the previous owner. I checked in here on my way through to the coast after trying to find accommodations in the area that were less expensive than your typical Holiday Inn or Best Western. I didn't read any reviews and just took a chance. I'm so happy I found this place! I stayed again on my way back through a week later. First, the front desk staff is friendly, outgoing and super accommodating. They gave me a late checkout without an extra charge both times I stayed. There are free snacks in the front lobby and a list of local eateries. There is also a highly rated Japanese restaurant right in front of the Inn. I am disabled and I got the handicap room. Hands down, the best handicap room I've ever stayed in, including the ramp that goes right up into the room. The bed was comfortable and I slept well. The A/C worked well, but some may find it a little loud. It didn't bother me. There was plenty of towels and mini shampoos, conditioners, soaps, etc. The room comes with a blow dryer and excellent, large make up mirror. They have a large heated pool and the hot tub is open year round. Check in and check out was easy with no hidden surprises. My only suggestion to management is an extra slide lock in the rooms for an extra sense of security for those traveling alone, like myself. I truly appreciated the 24 hour security person on site. I highly recommend staying at the Village Inn. It's nothing fancy, but they take extra good care of their guests! read more

We stayed at this crappy motel because it was $10 cheaper...big mistake! We paid $184 for 2 nights and the front desk ladies were helpful. I have no complainants regarding the customer service its the slumlord motel owner that should be shamed! The first room we checked into smelt bad. The comforters were thin and hadn't been washed. The tub was dirty and the sink had a ring of rust in it. I called the front and they were able to put in another room that was exactly the same but at least the sink wasn't rusting...but the shower curtain had mildew all on it and smelt like mold. You know that smell when you forget to take your wet clothes out of your truck from the beach! The beds were uncomfortable and felt like they had bed bugs. I lie to you not! Even my dude said he thought he felt something but you couldn't see anything...sheets were clean but we felt icky! This motel reminded me of the places hoes and their customers go to take care of their business! Totally disgusted. read more

Ok. First if all this is a 3 star motel. I simply overrated it do to the ignorance of 2 previous yelpers. This is my second stay here and coming from a frequent traveler I have nothing negative to say about this place concidering the price. In fact it is the best bang for the buck in Springfield! read more

Village Inn Hotel - Hotels Near Me - Springfield, Oregon

Accommodating and was willing to stick with a deal I found online for the week or so I was there. The front desk was always polite and they had a decent breakfast too. The beds were big and so was the TV. The showers were always nice and hot (and stayed hot for a long time!) and they were conveniently located near many good places to shop or eat (Winco, Albertsons, Hole in the Wall, Dutch Bros, Carls Jr, ect). My only complaint was that the water, while not brown and with specks like some reviewers said, was still a little weird. It had a bit of a coppery taste to it. I'm not sure if it was their water source or their pipes or whatever, but it could use some improving. But overall, a comfortable and relaxing experience. read more

Clean sheets, cool room, and pet friendly! Late check-in was super helpful as we were spur of the moment stopping over for the night. The only con was the floor/carpet. Our feet were really dirty and I thought it might have been because we had gone to a park earlier. Then, after my son showered, I realized our feet were picking up all the dirt hidden in the carpet! A little gross, but we're not eating off it so it didn't bother us too much, we just wore socks! Overall, a safe and friendly place to crash for the night. read more

I spent the night at this hotel in room 107. Well I don't no if I got shafted because I used hotels.com but everything was ok until someone went up the stairs and it rattled the wall and shook the paintings. Well I thought well someone must of ran up them or something but I was wrong it was every time someone went up or down the steps. This made for getting any sleep hard. When I was asked how everything was during check out I started to tell the girl about not getting any sleep and I could see by the look on her face that she already knows this story. So I stopped and asked her what I was going to say and she nailed it. then offered a quick apology and went ahead and collected all my money. Why rent out a room that you know is defective and is just going to piss someone off! You pay for a hotel room for a night of sleep which I did not get so to me I got ripped off. read more

The staff were incredibly friendly and helpful. Frank at the front desk was absolutely lovely! Unfortunately, the rooms seem to have some smells that are somewhat embedded. The first room we were in clearly had been smoked in some time ago, and I asked whether it would be possible to move to another room. Frank was so helpful, and very kind about the request, and even went right away to check out the room. He put us in a new room, which we really appreciated. Unfortunately, the new room also had a smell of tobacco...and urine. It was the first thing that hit us as soon as we walked in, and seemed to be in certain places in the room more than others (not in the bathroom....but thankfully not in the bed!). We decided to just give up and stay in that room, since the other room had smelled too. I ran the AC and that helped a little with air flow, but the smell was not pleasant at all, and made the whole room feel a little dirty (even though it wasn't dirty or messy at all). We would not stay again because of the smell. read more

We stayed on a meetup visiting friends... Ha know - I'd say the rooms weren't the cleanest... It's got that slightly dingy feeling but it's fine! The grounds and the customer service make up for it -not to mention the obvious - Frequent- visitors. It was a super fun place to stay - the pool is great - the lawn and courtyard areas are awesome - and this service was wonderful! Every person up front we encountered was super nice and helpful. I will say the sink water pressure was awful - the floor felt dingy. But other than that it was a great location and a score for the price!! I'd say more like 3 1/2 but over rated because of some of the unfair comments..... :) Thanks village inn... We will use you again!! read more

We came in from Cali for a wedding and figured we would find a decent hotel. I saw free breakfast for the next day which made me super excited... disappointing. It's nothing but box cereal, instant oatmeal, muffins and bagels in a small room where everyone checks in and out. The room was clean but we weren't a fan of how the towels had lint galore.... drying off there were a bunch of pieces that flaked off. The bed was hard and had a very thin comforter, the sheets weren't even fitted they were top chests stacked and it just wasn't the greatest experience the front desk lady was in and out too much, I was unaware about a deposit before entering the room until I just got there. read more

This hotel is every bit worth staying at. The hotel is family friendly and the grounds are beautifully manicured. The pool and spa is also very nice. The only negatives we noticed were that the carpet in our room was kind of stained. Also the jacuzzi is a little small ( but at least there is a jacuzzi). The pool is huge and my kids loved swimming in it. The service was friendly and we will for sure stay here again the next time we are in town. We stayed at two other hotels in Springfield and they weren't near as good. Lastly the have a great little fitness room and lounge area with a pool table read more

Village Inn Hotel - My oldest jumping in!! - Hotels Near Me - Springfield, Oregon

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This was a good spot to stop for the night. Room was clean and staff was friendly. The courtyard was very cute and well kept. Location was good and easy to get to. read more

I booked this hotel with my family looking for a place to stay the night while in Eugene for the weekend. When I arrived, the room felt cramped. It did feel pretty good temperature wise, until someone took a shower. Then the room started to heat up. Whilst looking around the bathroom, I noticed that the ceiling had mold all over (see picture) and the corners of the walls were also moldy. The toilet paper was folded when I first arrived BUT it was halfway gone. It was almost as if the cleaning staff had folded the toilet paper someone else had before us. When I went to wash my hands, the sink squirted out water and made washing my hands take longer than it should. Honestly, I was pretty scared to take a shower in that bathroom. The one thing I did enjoy in this room was a painting called "Oregon Covered Bridge". It was very simplistic and gave me something nice to look at. They also had pretty decent morning breakfast options, and the front desk had good service. I would not recommend staying at this hotel for more than a night, but it is an ok-ish option for people who are going to be out most of the day and need a place to stay. See pictures below for more details. read more

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We have used this motel many times in the past and had good service until recently. We reserved several rooms for our daughters' wedding and then, as per the agreement, called five days prior to the wedding to cancel all unused remaining reservations. The day before the wedding, we were told the remaining 12 rooms would be charged because they did not receive the cancellation notice. Despite the many conversations with both my daughter and myself, they refused to admit a mistake was made on their part and charged us. The manager kept telling me I needed to think of the potential business they lost as a result of holding these rooms for us and I explained that good customer service generates business. She obviously did not agree. And if this was not enough, my sister who did stay there had a horrible experience. The air conditioning was non-existent and they charged her for twice as many nights as she stayed, causing her bank account to be overdrawn. Apparently the owner is an out of state owner and would not agree to speak with me, leaving the resolution of this mess to the manager who I belive made several mistakes and refused to accept her responsibility in it. We will absolutely never use this motel again and would not recommend it to anyone. This motel deserves less than one star given our recent experience. read more

We have stay in Village and really enjoy the place, the stuff was friendly and the rooms were very nice. I called and cancel our stay on 7/13. On 7/21 I found out that charge me for the 2nd half of our trip. When i called the hotel the lady said she will talk it over with the manager. Since I have heard anything, I called on 7/23 and the manager is off. 8/9 Called again for the manager and never got a call back. I do know on why these issue has never been taken care of . Maybe the manager should work in a different department. Making me go through all of these and making me write a review. There is plenty of hotels in the area, please stay at one them read more

Wifi doesn't work. AC doesn't work. Large gap in the ceiling in the wardrobe area where you could look right into the attic. Other than that, it's a good value compared to others just on price. read more

Customer service was horrible. I reserved rooms for my wedding and called to cancel any unused rooms five days prior to the event. Four days later, the manager had no recollection of the call and still charged me for the 12 rooms. The manager has a horrible attitude and was not at all flexible or apologetic for making a mistake. I will never stay there or recommend it again to anyone. Bad! read more

False advertising...the fitness center must be a mirage because no one knows exactly where it is. Their web site claims to have a sauna AND a workout room. I asked the helpless employee at the front desk and her answer was well I'm kind a new and I have never been there. I swear I felt like taking the broken iron and training her the hard way!!! Well, I said maybe you should. As for the iron and ironing board you have to go get it from the front. I was told to bring it back quickly as they only have ONE set and another guest had already requested it. REALLY...we only ended up here because its graduation at U of O and the choices were extremely limited. The room was clean and most of the staff was nice only one person was really clueless. Happy hour at the lounge/dive accross the way was ok. The lady poured a nice stiff gin and tonic. My take is go somewhere else if the rate is more than $60 for this place. You will regret paying anymore regardless. read more

Village Inn Hotel - False advertising...you have to go to the front desk to get iron and board. - Hotels Near Me - Springfield, Oregon

I thought this place was going to be nice, but they lie about the hours that their facilities are open. First they gave me trouble when I tried to get in to their 24 hour fitness room at 6:00 in the morning and we weren't even able to use their hot tub in the morning because it doesn't open until 10:00 am. Why don't they let people in to the hot tub at 9:00 so that they have time for a nice soak and shower before leaving? read more

Stay 2 nights in room 106. After 9 hours on the road I was ready to relax. Great customer service when I walked in. Had my room ready and it was clean and ready when we got there. Pro's Just off highway, so if you are passing through its 2 turns into the parking lot! Simple rooms with no frills, as reflected in the cost! But I had a good bed and clean room! Con's Didn't empty the trash between days. But my kids don't do that either, so no shock to me! I will be staying there again! read more

While visiting my granddaughter and son..we walked over to the smoking section and there were drug needles..a crack pipe...a bag of some kind of white drug...cotton swabs with blood on them...i was horrified. My cousin brought it to the staffs attention. But they were indifferent. My family spent over $600 staying there so they didnt have to deal with this crap. Very unsatisfied. read more

I stayed here for a few nights while visiting relatives over Christmas. The beds are lumpy and springy and make noise every time you move, making it hard to sleep. The curtains looked like they had been moth-eaten. My sister and her fiancee stayed a few nights and were equally unimpressed. My aunt paid for the room which is why we stayed here, since she lives close by. Never again. read more

Don't listen to all the negative reviews. We were there and it rated up right behind the great hotels we stayed in, Hampton inn and comfort inn. But when I read the negative reviews I got paranoid. We were happy to see the hotel was as the pictures showed, clean, comfortable, grounds were very nice and staff was very gracious. It was nice to walk to restaurant on site and get a good meal at a good price. We recommend it!!!!! read more

The hotel is a bit dated, but for the price, location, and service it's well worth it. Lots of parking and close to various services in the shopping center next door. I really liked the courtyard, it was cute! read more

This was an extremely overpriced motel. The quality of the room was on a par with a Motel 6, for about twice the price. During our stay, the water was orange with black specks in it. In my opinion, it was not drinkable. I didn't even take a shower. The motel is right next to a noisy bar with people drinking and smoking right by our ground floor room. When I asked for a reduced charge the morning we checked out because of not being able to use the water, I was told the manager would call, but I haven't heard from them. I stayed there on Jan 15, 2016. read more

great inn! prostitution seems to be legal on the property. excellent spot for a craigslist casual encounter and priced just right

The outside actually looks like a little village. The rooms were pretty clean. The wifi was ok. Breakfast was good, especially those chocolate muffins! However, the sink water was really gross. It smelled and tasted like copper. It was so gross I had to use my own water bottles to rinse my mouth. They don't have an iron which was very inconvenient for us. I really want to give them 4 stars but I am concerned about those pipes. I don't think it's healthy to use water from rusty pipes. read more