I found out about Ruby when my son needed alterations on a suit and I needed something quick. The…read moreservice was amazing and very fast (on request). I used to take all my suit/shirt alterations to Chicago but my guy left so I figured I would give Ruby a shot. So far they have been just as good as my guy in Chicago. My requests are not normal, and so far Ruby has delivered and surprisingly the prices for my difficult requests are more than reasonable. I have not used them for dry cleaning just yet but I may switch this as well.

I had an extremely frustrating experience at Ruby Cleaners outlet; Naperville. I brought in 10…read moreitems for dry cleaning, and when I went to pick them up, all 10 garments were shoved into a single, see-through bag with just one tie at the top. When I asked for the garments to be bagged individually to keep them properly protected, they refused unless I paid an extra 10¢ per bag. After already paying around $50 for the service, having the manager, Siraj Patel, argue with me over a few cents was completely absurd. His attitude throughout the entire interaction was exceptionally rude and unhelpful. Between the lazy packaging, nickel-and-diming over pennies, and terrible customer care, they clearly do not value their customers or respect their clothing. I don't recommend to use them.

We've been using Sims for a couple years and I was almost ready to leave after my first visit...let…read moreme clarify. I have a bit of OCD in certain aspects of my life. My shirts all face a certain direction. After my first batch of shirts came back - they were going the wrong way! Do I take them off the hangers and switch? How do I deal with this? Argh! Over the next few visits the rest of my shirts slowly migrated to the reverse direction and it became the divider between my laundered shirts and my regular shirts - sorted by color of course :-) Despite all this, Sims gets a 5-star rating because they haven't broken a button of mine yet. My previous cleaner would regularly break buttons and I think would just randomly pick out buttons regardless of how well they match. Go back to my earlier statement about OCD and this is something that'll drive a person like me crazy. I think Sims has actually fixed button mishaps from the other cleaner! I've had other random things repaired and the pricing and turnaround time are wonderful. Absolutely great people to deal with and I wouldn't hesitate to recommend to anyone.

Wonderful service, and they did a great job on some pretty unique items. They were honest about…read moreitems that they were not sure about. Even told me how we could clean one of our jackets at home. When they learned we needed our items before Monday, they arranged to have our items cleaned by Saturday, no up charge for the faster service. I guess I found a go to cleaner!

This laundromat is always filled with gratitude. Their friendly service, quality laundry, and…read morerepairs are among the best I've ever experienced.

I highly recommend Hyun Shin to do your tax returns. I found him by luck and will never use anyone…read moreelse ever. He is a very compassionate man and and makes sure all is done correctly. Very professional and Hyun is definitely someone you can trust. I would give him more stars if I could.

Went in for first time, and had help figuring out which machine would work best for my needs. Clean…read morespot. Will return

It's a great atmosphere to wash and dry your clothes! I've been several times! I appreciate the…read morewarm friendly customer service!

I took a skirt with a lining to have it hemmed. When I got the skirt home, I tried it on and…read morenoticed the lining was hanging down below the hem of the skirt. They hemmed the skirt, but not the lining. I took it back to the cleaners, assuming it may have been an oversight. When I explained the situation to the gentleman at the counter, his reply was, "Don't you want to just cut that lining?" I will not be back to this business establishment.

They are called "cleaners," but my shirts came back with dirt and stains on the cuffs. I'll be…read moregoing elsewhere.

Very slow service. Always short-staffed when you're either picking up or you're dropping off with…read more long wait times. Go across the street to the other cleaners. They have more staff working there at all times and they're very fast when we're dropping off and picking up

If you have clothing that has a belt, do not use this location. Every time I drop off items with…read morebelts, I have to ask for the belt back. They are never included at pick up.

Wow... I'm absolutely amazed at how wonderful my experience with Real Deal has been. I'm moving…read moreand was too busy to do the huge amount of laundry that had accumulated, and I was starting to panic because I wasn't going to have enough time to get it done. I paid for same day service, and after arrive l arriving right on time, the friendly rep met me right at my front door and took the several bags of laundry. They finished the laundry super quick, and just finished dropping it off - again, the rep was super friendly. The laundry smells wonderfully clean, and the clothing is filled better than I could ever hope to accomplish even on my best day. I will most definitely be using this service many more times to come. Thanks guys!

It is a thrill to open my laundry bag which has been serviced by the Real Deal Laundry Service…read more Each item is a work of art, carefully and beautifully folded. The pick-up and delivery is prompt and done with a smile. If you want your laundry to be done better than you can do it, try this company!

This place is within walking distance from me, but I refuse to go back, due to the bad customer…read moreservice. My husband and I walked in with our comforter, and my husband politely asked if they do comforters there, and the guy couldn't just say a simple yes. Instead he just pointed out some comforters in the front of the store that were ready to be picked up. So I asked, is that a yes, and he just pointed at them again. That's just rude , and very poor customer service in my book.

Still frequenting this business all the time. Mainly regular dry cleaning, never had an issue…read more Nice, quiet husband and wife team. If you've been there before, you can maybe see the other reviewer's point about the owner's humor. He's super dry and English is his second language, so I can completely see him pointing to the comforters as a way of answering the question "do you clean comforters?". I can see how some people would consider that bad customer service. I, on the other hand, have been able to see him over the years offer my daughter lollipops and make fun of my bad parking in front of his store, so I have a different appreciation of his dry humor.

I have been using The Cleanery for the past 2 years. I struggled to find a quality dry cleanser for…read more6 years in the area after we moved. I was referred by a client and their service is spot on. I would highly suggest them for alterations as well. They've done quite a bit of alterations and they always go a great job! I even had a pair of jeans altered and they used the original hem so you would never know they were altered. They look amazing! I would highly recommend The Cleanery!!!

I don't have a lot of dry cleaning, but when I do, The Cleanery is where I go. I have never had a…read moreproblem with their service.

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.