Yucky stale Chicken Shawarma... I avoided them for years due to extreme bitter experience.. Recently just gave a try with expectations of their development.. but disappointed again. Hard Old Crispy burnt out chicken stuffed in all three shawarma in Scarborough Town Centre. I told my Family Relatives & Friends to strictly AVOID VILLA MADINA... They should be out of Food Business.. There are Lot many other nice decent Yammy food places to try out other than disgusting Villa Madina... Never to step their way again for sure... behave of staff also very much Negative & Rude.. read more

Food was good, service was meh Went here for lunch with my daughter around 3pm on a Sunday. She had the combo #7 Kafka and she liked it. I had the falafel combo. It was ok. At no point was I asked what I wanted on it except for the sauce at the end. Different people took our order, which resulted in them wanting to charge me for someone else's meal as well. To top it off my Diet Pepsi in a bottle was warm. Will not repeat - even if Tone Loc takes over and makes this the Funky Cold Medina. read more

*WORST CUSTOMER SERVICE* DISCRIMINATING STAFF* I visited Villa Madina at square one on July 1st (Canada Day). while me and many others were lining up to order they told us that they are closing and no more food to sell, although there was still food on trays and shawarma, I said Im ok with the last chicken skewer available, an employee named "John" refused selling it, claiming that its old and he wouldn't sell it to me and dismissed me and the other customers. I moved to Thi express beside them, then I noticed that the same employee started serving another customer (Arabic speaking) and made her a full plate of food. When I approached him and asked about that discriminating customer service he claimed that she only asked for salad. I saw the box, It was overfilled and he even was asking her if she wants extra beef shawarma!!! While I was taking a photo for the restaurant's sign another employee started laughing and posed for the photo (attached) and say post it wherever you want, we dont care!!!! THIS IS THE WORST EXPERIENCE IN CANADA DAY, WHEN WE ARE SUPPOSED TO CELEBRATE OUR DIVERSITY read more

Villa Madina - a woman in a restaurant - Middle Eastern Near Me - Mississauga, Ontario

Used to go villa madina. But the location at square one gives smaller portions than their other location. The rice was just a quarter of the place. The beef was lightly spread over the rice. But price remains the same. Taste is just ok. Falafel was moist inside. Good crust. Beef shawarma was dry and taste was blend. read more

Villa Madina - Falafel and beef shawarma - Middle Eastern Near Me - Mississauga, Ontario

I cannot believe the serving size that has gone down with them and the price increase (fine inflation I get it) . But I actually cannot believe that's the quantity they sell for their platters now. It's also a much much smaller container size- rice 1 spoon, fills up other half with big chunks of potatoes and a tiny quantity for salad which lettuce takes up place anyway. This is disgraceful. In the name if halal you are taking advantage of your muslim consumers. Refusing to ever give them a cent more. read more

Have you ever had a moment when you were standing in line and instantly regretted going to a takeout food court vendor, but still had to commit to it anyway? My experience at Villa Madina was like that. Let me start with the obvious. The staff needs to work on cleanliness. Yes, I understand that the unruly Lebanese family with five people showed up demanding all sorts of extras to their food. Fine, nature of the beast. When the father is sliding his five-year-old daughter along the counter and letting her touch trays - the same trays people are picking up and taking with them, mind you - you need to wipe that down with Lysol or something. Were I not under the clock and on my way to another destination, I would have easily walked then and there. Unfortunately, I had to commit and once again found myself overpaying for something that underdelivered. I went for the beef-and-chicken shawarma plate ($10). You can't really screw a dish like that up, and the quality was suitably decent. Like others have said, I seem to recall their portion sizes being bigger in the past, but maybe it was because I was ordering to go. They just ladled some beef and chicken on top and called it a day. The place was a zoo with a lineup quickly forming behind me, so I just told them to put "everything" on it. Perhaps that wasn't the right idea, because they seemed to skimp on half the extras. I would almost contend that there's a bit of favoritism going on, because the aforementioned family in front of me were asking for extra salad, vegetables, everything. The spicy rice I ordered did have a suitable kick, which was a nice surprise for a chain restaurant. The rest of the food was a bit dry, and I wished they'd thrown in more tzatziki or something to balance it out. For the price I paid (almost $15 after taxes for the dish and a drink), I doubt I'll be back to Villa Madina again. Lackluster quality, possible sanitary issues and dry food add up to a frustrating and underwhelming experience. read more

Villa Madina - people ordering food at a restaurant - Middle Eastern Near Me - Mississauga, Ontario

Worst service ever. Staff is so rude and have no manners how to talk to a customer. We ordered falafal combo( it said 4 falafal with salad, pita and 2 sides), however we were just given 4 falafal with little salad and one tiny side. When I said it says 2 sides, he said rudely salad is considered a side. After I paid, they gave it to us with no pita, so I said it says pita comes in combo, that guy and a lady standing there made weird face, and gave a cold wrapped pita. I paid $10 for the meal, and the portion was so small. More over falafal was so dry and cold. Never going back to Villa Madina again. Please avoid going here. They don't even deserve 1 star. Worst experience ever. read more

Let's start by saying two things about this: 1) I have visited Villa Madina for over 10 years in Mississauga and I have experienced its decline, and 2) given that there are many shawarma options (which I will highlight below), this is the WORST of all shawarma joints. Villa Madina is a family favourite. We have grown with the restaurant. However, it hurts my heart to tell you how terrible this place has become. Originally, we were given huge portions for amazing prices, and welcoming customer service. Today, the prices are ridiculous, the portions are half of what they should be, and the staff is the rudest of all the restaurants I have visited. If you desire shawarma, I would run the OPPOSITE direction of any Villa Madina location, not just the one at Square One. Please, do yourself and favour and remove Villa Madina from your memory. On a more practical note, if you want good quality shawarma, here are some not-worst options in Mississauga: - Lezzet Shawarma - Shawarma Box - Shawarma Royale read more

I've been coming for years to this location. However the quality and size of serving has been decreasing. Upon my visit today I noticed the cashier was so slow and busy doing other things while my food was running cold. The staff needs to be managed by someone or they'll run the place down. The quality which makes the food worth the money is why I give this place 2 stars! read more

This food is amazing i had vegan and it was amazing, I loved the garlic sauce wow tasty the rice salad potatoes uhmmm so good will definitely be revisiting read more

I didn't know what to order so I let the staff help me choose. It was delicious for a food court restaurant. The chicken was moist and seasoned perfectly. The beef was tender and flavorful as well. The staff was friendly to this visitor from the states. read more

I went to the square one location it was not busy, they charge $14 for a plate of chicken shawarma. The quantity /portion size and quality(freshness and taste) was extremely poor. I wish I could give NEGATIVE points. The servers were slow, and uninterested in their job. The cashier was very rude and told me she couldn't give me the manager's name or contact information. She didn't know if the manager or the owner ever showed up at the location or not. Mississauga square one location really needs better management and better staff. I wish they would replace this franchise with some other shawarma franchise!!! there are sooo many better ones. I feel so bad wasting my money and getting stressed over what should have been a regular lunch at the mall. read more

I do want to give one star even. Staff need to be organized in their way with the client, it was messy to let two from the staff do the same order i couldn't concentrate with both of them speaking at the same time, also i found in my plate a lot of hot pepper that i didn't ask for. The staff are not trained to speak with queer people as i didn't feel comfortable but the staff kept looking at me as they never seen queer people before. read more

Good overall shawarma. The guy hooked us up with a lot of salads. The shawarma here has authentic taste. Their sauces are really good too. Love tabouli! read more

Villa Madina - Chicken and Beef Shawarma Plate - Middle Eastern Near Me - Mississauga, Ontario

Very bad place to go eat. Staff is extremely rude and have no respect for customers. Chicken shawarma tasted awful. The worst I ever tried. Very unpleasant experience. Very dry chicken that you will scratch you throat. Portions are very small. Stay away from this place! read more

Portions are incredibly small, It won't fulfill you. I order a mix plate so I can get a decent portion, but it is never enough. Supposed to be Beef shawarma plate, not rice and salad plate with sprinkles of beef on top. Never again read more

Dont go here...i paid about 15 bucks for a chicken shawarma platter and recieved only scraps of chicken..which is fine since the chicken was extremely dryy... read more

Is it just me, or have the prices gone up and the serving sizes gone down? I'd be ok with one or the other, but both...not so sure about. Can anyone confirm this? read more

Words can not describe how bad our experience was with this place. If I could leave a negative review I would. The tall "man" working there was extremely rude throughout the order towards my father. He didn't realize we understood Arabic as he said some rude comments and joked at us with his colleague. The tabouleh was extremely chewy and bad in taste, the kabob was not grilled completely or good tasting for that matter. It was basically the only Halal option and it sucked. I hope the owner reads this because the place needs rehabilitation and DEFINITELY staff training in customer service. The Undercover Boss show would see wonders if it were to go to this branch. read more

Worst place for quick Mediterranean food. Staff is rude and judgmental. Portions are small. Falafel is dry. Salad is soggy. I won't ever be back. read more

I ordered a spicy mixed shawarma wrap with chicken and beef. The beef was dry and full of fat. Also, they forgot to add hot sauce.

This place doesn't even deserve 1 star. The customer service was terrible. Not one person smiled nor acknowledge a friendly welcoming. On top of that there stingy. I ordered a chicken and beef. I got nothing. I could go to a grocery store and get a whole chicken for what I paid for. Don't go here !!! Waste of time and money. The employees need to get laid or something read more

Out of all the choices in the sq1 food court this is probably among the healthiest. Food is decent. Very nice selection of salads. The cabbage salad is good.The lentil rice is nice. I always get the plate. Decent value. The wrap is small and not worth it. Service could be better. I don't understand why the guys rush to make your order even when there is noone in line behind you. They treat you well once they know you but otherwise no unless you're one of them read more

Sadly, I absolutely agree with the previous two postings. Avoid this UNFRIENDLY place. Dried out, flavourless chicken shawarma meat, on salad that is wilted and overly sour from sitting all day. Sauces are limited, nothing is generous, must beg for extra tahini? Sad! read more

Very poor service from the staff and the food was disappointing. Will not be returning.

This is my second time here and honestly if I could give this less than one star, I would. I ordered the beef shawerma and it was so chewy and cold plus the entire sandwich was 95% sauce and lettuce, barely any beef. So disappointing tbh read more

This place is AMAZING!! Food is so delicious their potatoes omg so good their chicken skewers have a bit of a spice to them which makes it taste so good and they are cooked to perfection. Their coleslaw omg so good. I look forward to eating here! read more

This location has completely ruined their service over the past year or so. Before they had generous portions and an amazing taste and i always looked forward to eat from here. Now they barely put any meat in their plates or wraps and it's just a waste of money. Last time they didn't even give me my pita bread along with my plate, hoping I would forget. read more

I was out with a couple friends doing some shopping at square one shopping centre on January 3rd, 2017. We got hungary and went to the food court. I decided on the Villa Medina in the Food court. I was greeted by a young gentleman who was indifferent to the customers. I got my food and got back to my table and found a hair in my rice. I went back to the shop and asked them to either refund me or give me a new non contaminated plate. My second plate was fuller and I started eating. Near the end of my meal, I found another air deep inside my rice. They were short hairs which had to have been either pubic hair or hand hairs. Either way that is wrong and disgusting. I almost regurgitated my food right there in the food court. This is unacceptable and they need an inspection ASAP. The food itself tasted sub par . I will not be returning and I suggest you dont eat there especially if you have children. Unbelievable. read more